public function addTicketReply()
{
$tID = (int) $_GET['id'];
$array = array('no', $tID, '');
$mergeID = isset($_POST['mergeid']) ? mswReverseTicketNumber($_POST['mergeid']) : '0';
$newID = $mergeID > 0 ? $mergeID : $tID;
// Are we merging this ticket..
if ($mergeID > 0) {
if (mswRowCount('tickets WHERE `id` = \'' . $mergeID . '\'') > 0) {
// Get original ticket and convert it to a reply..
$OTICKET = mswGetTableData('tickets', 'id', $tID);
// Get new parent data for department..
$MERGER = mswGetTableData('tickets', 'id', $mergeID);
// Account information..
$PORTAL = mswGetTableData('portal', 'id', $MERGER->visitorID);
// Add original ticket as reply..
mysql_query("INSERT INTO `" . DB_PREFIX . "replies` (\n `ts`,\n `ticketID`,\n `comments`,\n `replyType`,\n `replyUser`,\n `isMerged`,\n `ipAddresses` \n ) VALUES (\n UNIX_TIMESTAMP(UTC_TIMESTAMP),\n '{$mergeID}',\n '" . mswSafeImportString($OTICKET->comments) . "',\n 'visitor',\n '{$OTICKET->visitorID}',\n 'yes',\n '{$OTICKET->ipAddresses}' \n )") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Now remove original ticket
mysql_query("DELETE FROM `" . DB_PREFIX . "tickets` WHERE `id` = '{$tID}'") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Move any replies attached to original ticket to new parent..
// Update timestamp so they fall in line..
mysql_query("UPDATE `" . DB_PREFIX . "replies` SET\n\t `ts` = UNIX_TIMESTAMP(UTC_TIMESTAMP),\n `ticketID` = '{$mergeID}',\n `isMerged` = 'yes'\n WHERE `ticketID` = '{$tID}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Move attachments to new ticket id..
mysql_query("UPDATE `" . DB_PREFIX . "attachments` SET\n `ticketID` = '{$mergeID}',\n `department` = '{$MERGER->department}'\n WHERE `ticketID` = '{$tID}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Move custom field data to new ticket..
mysql_query("UPDATE `" . DB_PREFIX . "ticketfields` SET\n `ticketID` = '{$mergeID}'\n WHERE `ticketID` = '{$tID}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Remove history for old ticket..
mysql_query("DELETE FROM `" . DB_PREFIX . "tickethistory` WHERE `ticketID` = '{$tID}'") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Move any dispute user data to new ticket..
mysql_query("UPDATE `" . DB_PREFIX . "disputes` SET\n `ticketID` = '{$mergeID}'\n WHERE `ticketID` = '{$tID}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Overwrite array..
$array = array('yes', $mergeID, $OTICKET->subject);
}
}
// Add new reply..
mysql_query("INSERT INTO `" . DB_PREFIX . "replies` (\n `ts`,\n `ticketID`,\n `comments`,\n `replyType`,\n `replyUser`,\n `isMerged`,\n `ipAddresses` \n ) VALUES (\n UNIX_TIMESTAMP(UTC_TIMESTAMP),\n '{$newID}',\n '" . mswSafeImportString($_POST['comments']) . "',\n 'admin',\n '{$this->team->id}',\n 'no',\n '" . mswIPAddresses() . "' \n )") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
$newReply = mysql_insert_id();
// Custom field data..
if (!empty($_POST['customField'])) {
// Check to see if any checkboxes arrays are now blank..
// If there are, create empty array to prevent ommission in loop..
if (!empty($_POST['hiddenBoxes'])) {
foreach ($_POST['hiddenBoxes'] as $hb) {
if (!isset($_POST['customField'][$hb])) {
$_POST['customField'][$hb] = array();
}
}
}
foreach ($_POST['customField'] as $k => $v) {
$data = '';
// If value is array, its checkboxes..
if (is_array($v)) {
if (!empty($v)) {
$data = implode('#####', $v);
}
} else {
$data = $v;
}
$k = (int) $k;
// If data exists, update or add entry..
// If blank or 'nothing-selected', delete if exists..
if ($data != '' && $data != 'nothing-selected') {
if (mswRowCount('ticketfields WHERE `ticketID` = \'' . $newID . '\' AND `fieldID` = \'' . $k . '\' AND `replyID` = \'' . $newReply . '\'') > 0) {
mysql_query("UPDATE `" . DB_PREFIX . "ticketfields` SET\n `fieldData` = '" . mswSafeImportString($data) . "'\n WHERE `ticketID` = '{$newID}'\n AND `fieldID` = '{$k}'\n AND `replyID` = '{$newReply}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
} else {
mysql_query("INSERT INTO `" . DB_PREFIX . "ticketfields` (\n `fieldData`,`ticketID`,`fieldID`,`replyID`\n ) VALUES (\n '" . mswSafeImportString($data) . "','{$newID}','{$k}','{$newReply}'\n )") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
}
} else {
mysql_query("DELETE FROM `" . DB_PREFIX . "ticketfields`\n WHERE `ticketID` = '{$newID}'\n AND `fieldID` = '{$k}'\n AND `replyID` = '{$newReply}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
if (mswRowCount('ticketfields') == 0) {
@mysql_query("TRUNCATE TABLE `" . DB_PREFIX . "ticketfields`");
}
}
}
}
// Update ticket status..
$status = in_array($_POST['status'], array('close', 'open', 'closed', 'submit_report')) ? $_POST['status'] : 'open';
mysql_query("UPDATE `" . DB_PREFIX . "tickets` SET\n `lastrevision` = UNIX_TIMESTAMP(UTC_TIMESTAMP),\n `ticketStatus` = '{$status}',\n `replyStatus` = 'visitor'\n WHERE `id` = '{$newID}'\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// If specified, add reply as standard response..
if ($_POST['response']) {
// Add response..
$dept = empty($_POST['dept']) ? implode(',', $_POST['deptall']) : implode(',', $_POST['dept']);
mysql_query("INSERT INTO `" . DB_PREFIX . "responses` (\n `ts`,\n `title`,\n `answer`,\n `departments`\n ) VALUES (\n UNIX_TIMESTAMP(UTC_TIMESTAMP),\n '" . mswSafeImportString($_POST['response']) . "',\n '" . mswSafeImportString($_POST['comments']) . "',\n '" . mswSafeImportString($dept) . "'\n )") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
// Rebuild sequence..
include_once PATH . 'control/classes/class.responses.php';
$MSSTR = new standardResponses();
$MSSTR->rebuildSequence();
}
$array[] = $newReply;
return $array;
}
public function deleteResponses()
{
if (!empty($_POST['del'])) {
mysql_query("DELETE FROM `" . DB_PREFIX . "responses` \n WHERE `id` IN(" . implode(',', $_POST['del']) . ") \n\t") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
$rows = mysql_affected_rows();
if (mswRowCount('responses') == 0) {
@mysql_query("TRUNCATE TABLE `" . DB_PREFIX . "responses`");
}
// Rebuild sequence..
standardResponses::rebuildSequence();
return $rows;
}
return '0';
}
