<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!module_config::can_i('view', 'Settings') || !module_faq::can_i('edit', 'FAQ')) {
redirect_browser(_BASE_HREF);
}
$faq_products = module_faq::get_faq_products();
$types = module_ticket::get_types();
if (class_exists('module_envato', false)) {
$all_items_rel = module_envato::get_envato_items_rel();
}
if (isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id']) {
$show_other_settings = false;
$faq_product_id = (int) $_REQUEST['faq_product_id'];
if ($faq_product_id > 0) {
$faq_product = module_faq::get_faq_product($faq_product_id);
} else {
$faq_product = array();
}
if (!$faq_product) {
$faq_product = array('name' => '', 'envato_item_ids' => '', 'default_type_id' => '');
}
?>
// user not assigned to a customer.
}
}
echo print_select_box($c, 'change_user_id', $ticket['user_id']);
} else {
//
if ($create_user['customer_id']) {
echo module_user::link_open_contact($ticket['user_id'], true, array(), true);
} else {
echo module_user::link_open($ticket['user_id'], true, array(), true);
}
echo ' ' . htmlspecialchars($create_user['email']);
}
}));
$fieldset_data['elements'][] = array('title' => _l('Type/Department'), 'fields' => array(array('type' => 'select', 'name' => 'ticket_type_id', 'value' => $ticket['ticket_type_id'], 'options' => module_ticket::get_types(), 'blank' => module_ticket::can_edit_tickets(), 'options_array_id' => 'name')));
if (class_exists('module_faq', false) && module_config::c('ticket_faq_link', 1) && module_faq::get_faq_products() > 0) {
$fieldset_data['elements'][] = array('title' => _l('Product'), 'fields' => array(function () use($ticket, $ticket_id) {
if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_faq::get_faq_products_rel(), 'faq_product_id', $ticket['faq_product_id']);
_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');
} else {
echo friendly_key(module_faq::get_faq_products_rel(), $ticket['faq_product_id']);
}
// show a button that does a jquery popup with the list of faq items and an option to create new one.
//if(module_faq::can_i('edit','FAQ')){ echo ' ';
echo popup_link('<a href="' . module_faq::link_open_list($ticket['faq_product_id']) . '">' . _l('FAQ') . '</a>', array('force' => true, 'width' => 1100, 'height' => 600));
//}
}));
}
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
$fieldset_data['elements'][] = array('title' => _l('Account'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'ticket_account_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['ticket_account_id'] : friendly_key(module_ticket::get_accounts_rel(), $ticket['ticket_account_id']), 'options' => module_ticket::get_accounts_rel())));
public static function api_filter_faq($hook, $response, $endpoint, $method)
{
$response['faq'] = true;
switch ($method) {
case 'list_products':
$faq_products = module_faq::get_faq_products();
$types = module_ticket::get_types();
if (class_exists('module_envato', false)) {
$all_items = module_envato::get_envato_items();
$all_items_rel = array();
foreach ($all_items as $all_item) {
$all_items_rel[$all_item['item_id']] = $all_item;
}
}
foreach ($faq_products as $faq_product_id => $faq_product) {
$faq_products[$faq_product_id]['default_type'] = isset($types[$faq_product['default_type_id']]) ? $types[$faq_product['default_type_id']] : false;
if (class_exists('module_envato', false)) {
$linked_items = explode('|', $faq_product['envato_item_ids']);
foreach ($linked_items as $id => $linked_item) {
if (!strlen(trim($linked_item))) {
unset($linked_items[$id]);
}
if (isset($all_items_rel[$linked_item])) {
$linked_items[$id] = $all_items_rel[$linked_item];
}
}
$faq_products[$faq_product_id]['envato_items'] = $linked_items;
}
}
$response['faq_products'] = $faq_products;
break;
}
return $response;
}
