/**
* Creates new attachment for troubleshooterstep with contents read from physical file.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTroubleshooterStep $troubleshooter_step troubleshooterstep.
* @param string $file_path Path to file.
* @param string $file_name Optional. Use to set filename other than physical file.
* @return kyTroubleshooterAttachment
*/
public static function createNewFromFile($troubleshooter_step, $file_path, $file_name = null)
{
$new_troubleshooter_attachment = new kyTroubleshooterAttachment();
$new_troubleshooter_attachment->setTroubleshooterStepId($troubleshooter_step->getId());
$new_troubleshooter_attachment->setContentsFromFile($file_path, $file_name);
return $new_troubleshooter_attachment;
}
/**
* Creates a troubleshooterstep item.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $category Category of troubleshooterstep item.
* @param string $subject Subject of troubleshooterstep item.
* @param string $contents Contents of troubleshooterstep item.
* @param kyStaff $staff Author (staff) of troubleshooterstep item.
*
*@return kyTroubleshooterStep
*/
public static function createNew($category, $subject, $contents, kyStaff $staff)
{
$new_troubleshooterstep_item = new kyTroubleshooterStep();
$new_troubleshooterstep_item->setCategory($category);
$new_troubleshooterstep_item->setSubject($subject);
$new_troubleshooterstep_item->setContents($contents);
$new_troubleshooterstep_item->setStaff($staff);
return $new_troubleshooterstep_item;
}
/**
* Return troubleshooter item.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyTroubleshooterStep
*/
public function getTroubleshooterStep($reload = false)
{
if ($this->troubleshooterstep_item !== null && !$reload) {
return $this->troubleshooterstep_item;
}
if ($this->troubleshooterstep_item_id === null) {
return null;
}
$this->troubleshooterstep_item = kyTroubleshooterStep::get($this->troubleshooterstep_item_id);
return $this->troubleshooterstep_item;
}
