/**
* Searches for tickets based on provided data. You must provide at least one department identifier.
*
* @param kyDepartment|kyResultSet $departments Non-empty list of department identifiers.
* @param array|kyResultSet|kyTicketStatus $ticket_statuses List of ticket status identifiers.
* @param array|kyResultSet|kyStaff $owner_staffs List of staff (ticket owners) identifiers.
* @param array|kyResultSet|kyUser $users List of user (ticket creators) identifiers.
* @param $rowsPerPage (OPTIONAL)
* @param $rowOffset (OPTIONAL)
* @throws InvalidArgumentException
* @return kyResultSet
*/
public static function getAll($departments, $ticket_statuses = array(), $owner_staffs = array(), $users = array(), $max_items = null, $starting_ticket_id = null)
{
$search_parameters = array('ListAll');
$department_ids = array();
if ($departments instanceof kyDepartment) {
$department_ids = array($departments->getId());
} elseif ($departments instanceof kyResultSet) {
$department_ids = $departments->collectId();
}
//department
if (count($department_ids) === 0) {
throw new InvalidArgumentException('You must provide at least one department to search for tickets.');
}
$ticket_status_ids = array();
if ($ticket_statuses instanceof kyTicketStatus) {
$ticket_status_ids = array($ticket_statuses->getId());
} elseif ($ticket_statuses instanceof kyResultSet) {
$ticket_status_ids = $ticket_statuses->collectId();
} elseif (is_array($ticket_statuses)) {
$ticket_status_ids = $ticket_statuses;
}
$owner_staff_ids = array();
if ($owner_staffs instanceof kyStaff) {
$owner_staff_ids = array($owner_staffs->getId());
} elseif ($owner_staffs instanceof kyResultSet) {
$owner_staff_ids = $owner_staffs->collectId();
}
$user_ids = array();
if ($users instanceof kyUser) {
$user_ids = array($users->getId());
} elseif ($users instanceof kyResultSet) {
$user_ids = $users->collectId();
}
$search_parameters[] = implode(',', $department_ids);
//ticket status
if (count($ticket_status_ids) > 0) {
$search_parameters[] = implode(',', $ticket_status_ids);
} else {
$search_parameters[] = '-1';
}
//owner staff
if (count($owner_staff_ids) > 0) {
$search_parameters[] = implode(',', $owner_staff_ids);
} else {
$search_parameters[] = '-1';
}
//user
if (count($user_ids) > 0) {
$search_parameters[] = implode(',', $user_ids);
} else {
$search_parameters[] = '-1';
}
if (is_numeric($starting_ticket_id) && $starting_ticket_id > 0) {
if (!is_numeric($max_items) || $max_items <= 0) {
$max_items = 1000;
}
$search_parameters[] = $max_items;
$search_parameters[] = $starting_ticket_id;
}
return parent::getAll($search_parameters);
}
/**
* Process tickets related data. You must provide at least one department identifier.
*
* @param string $method
* @param kyDepartment|kyResultSet $departments Non-empty list of department identifiers.
* @param array|kyResultSet|kyTicketStatus $ticket_statuses List of ticket status identifiers.
* @param array|kyResultSet|kyStaff $owner_staffs List of staff (ticket owners) identifiers.
* @param array|kyResultSet|kyUser $users List of user (ticket creators) identifiers.
*
* @throws InvalidArgumentException
* @return array $search_parameters
*/
public static function processData($method, $departments, $ticket_statuses = array(), $owner_staffs = array(), $users = array())
{
$search_parameters = array($method);
$department_ids = array();
if ($departments instanceof kyDepartment) {
$department_ids = array($departments->getId());
} elseif ($departments instanceof kyResultSet) {
$department_ids = $departments->collectId();
}
//department
if (count($department_ids) === 0) {
throw new InvalidArgumentException('You must provide at least one department to search for tickets.');
}
$ticket_status_ids = array();
if ($ticket_statuses instanceof kyTicketStatus) {
$ticket_status_ids = array($ticket_statuses->getId());
} elseif ($ticket_statuses instanceof kyResultSet) {
$ticket_status_ids = $ticket_statuses->collectId();
}
$owner_staff_ids = array();
if ($owner_staffs instanceof kyStaff) {
$owner_staff_ids = array($owner_staffs->getId());
} elseif ($owner_staffs instanceof kyResultSet) {
$owner_staff_ids = $owner_staffs->collectId();
}
$user_ids = array();
if ($users instanceof kyUser) {
$user_ids = array($users->getId());
} elseif ($users instanceof kyResultSet) {
$user_ids = $users->collectId();
}
$search_parameters[] = implode(',', $department_ids);
//ticket status
if (count($ticket_status_ids) > 0) {
$search_parameters[] = implode(',', $ticket_status_ids);
} else {
$search_parameters[] = '-1';
}
//owner staff
if (count($owner_staff_ids) > 0) {
$search_parameters[] = implode(',', $owner_staff_ids);
} else {
$search_parameters[] = '-1';
}
//user
if (count($user_ids) > 0) {
$search_parameters[] = implode(',', $user_ids);
} else {
$search_parameters[] = '-1';
}
return $search_parameters;
}