public function createTicket($data)
{
$default_status_id = kyTicketStatus::getAll()->filterByTitle('New')->first()->getId();
$default_priority_id = kyTicketPriority::getAll()->filterByTitle('Normal')->first()->getId();
$default_type_id = $data['issue'];
kyTicket::setDefaults($default_status_id, $default_priority_id, $default_type_id);
$general_department = kyDepartment::getAll()->filterByTitle('Customer Service')->filterByModule(kyDepartment::MODULE_TICKETS)->first();
$ticket = kyTicket::createNewAuto($general_department, $data['name'], $data['email'], $data['comment'], $data['subject'])->create();
return true;
}
/**
* Returns list of departments in the form of array:
* array(
* <top department id> => array(
* 'department' => <top department object>,
* 'child_departments' => array(<child department object>, ...)
* ),
* ...
* )
*
* @return array
*/
function getDepartmentsTree()
{
$departments_tree = array();
$all_departments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$top_departments = $all_departments->filterByParentDepartmentId(null)->orderByDisplayOrder();
foreach ($top_departments as $top_department) {
/* @var $top_department kyDepartment */
$departments_tree[$top_department->getId()] = array('department' => $top_department, 'child_departments' => $all_departments->filterByParentDepartmentId($top_department->getId())->orderByDisplayOrder());
}
return $departments_tree;
}
/**
* Sets the department the ticket belongs to.
*
* @param kyDepartment $department Department.
* @return kyTicket
*/
public function setDepartment($department)
{
$this->department = ky_assure_object($department, 'kyDepartment');
$this->department_id = $this->department !== null ? $this->department->getId() : null;
return $this;
}
/**
* Creates new subdepartment in this department. Module of new department will be the same as parent department's module.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $title Title of new department.
* @param string $type Type of new department - one of kyDepartment::TYPE_* constants.
* @return kyDepartment
*/
public function newSubdepartment($title, $type = self::TYPE_PUBLIC)
{
$new_department = kyDepartment::createNew($title, $type, $this->getModule());
$new_department->setParentDepartment($this);
return $new_department;
}
<?php
/**
* @copyright 2001-2015 Kayako
* @license https://www.freebsd.org/copyright/freebsd-license.html
* @link https://github.com/kayako/whmcs-integration
*/
//Include config file
require_once __DIR__ . '/config.php';
//Include all necessary classes and helper methods
require_once 'API/kyIncludes.php';
//Include constants file
require_once 'constants.php';
//Initialize the client
kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY));
$_ticketDepartmentObjectContainer = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$_ticketStatusObjectContainer = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first();
$_ticketStatusContainer = [];
foreach ($_ticketStatusObjectContainer as $_ticketStatusObject) {
$_ticketStatusID = $_ticketStatusObject->getId();
$_ticketStatus['ticketstatusid'] = $_ticketStatusID;
$_ticketStatus['title'] = $_ticketStatusObject->getTitle();
$_ticketStatus['markasresolved'] = $_ticketStatusObject->getMarkAsResolved();
$_ticketStatusContainer[$_ticketStatusID] = $_ticketStatus;
}
$_ticketObjectContainer = kyTicket::getAll($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, [], [], $_params['clientsdetails']['email'], $_settings['recordsperpage'], 0)->orderByLastActivity();
$_totalTicketCount = kyTicket::getTicketCount($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, array(), array(), $clientsdetails['email']);
$_ticketContainer = [];
$_numActiveTickets = 0;
foreach ($_ticketObjectContainer as $_ticketObject) {
$_ticketID = $_ticketObject->getId();
</tr>
<tr>
<td><?php
echo $list->getDisplayId();
?>
</td>
<td><?php
echo date('M d, Y h:i A', strtotime($list->getLastActivity()));
?>
</td>
<td><?php
echo $list->getLastReplier();
?>
</td>
<td><?php
echo kyDepartment::get($list->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo kyTicketType::get($list->getTypeId())->getTitle();
?>
</td>
<td><?php
echo kyTicketStatus::get($list->getStatusId())->getTitle();
?>
</td>
<td style=" background-color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getBackgroundColor();
?>
;">
<span style="color: <?php
/**
* Returns Department list
*
* @return kyResultSet
*/
public function getAllDepartments()
{
$_departments = kyDepartment::getAll();
return $_departments;
}
$smarty->assign('_templateURL', getcwd() . '/templates/kayako');
$smarty->assign('_imageURL', WHMCS_URL . 'templates/kayako/images');
$templatefile = 'ticketform';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
$smarty->assign('_ticketMessage', nl2br($_POST['ticketmessage']));
$templatefile = 'ticketConfirmation';
} else {
/**
* Returns whether this ticket status is visible under specified department.
*
* @param kyDepartment|int $department Department or its identifier.
* @return bool
* @filterBy
*/
public function isAvailableInDepartment($department)
{
if ($this->department_id == null) {
return true;
}
if ($department instanceof kyDepartment) {
$department_id = $department->getId();
} else {
$department_id = intval($department);
}
return $this->department_id === $department_id;
}
?>
</div>
<table id="ticket">
<tr>
<th>Department</th>
<th>Owner</th>
<th>Type</th>
<th>Status</th>
<th style="background-color: <?php
echo kyTicketPriority::get($ticket_details->getPriorityId())->getBackgroundColor();
?>
;">Priority</th>
</tr>
<tr>
<td><?php
echo kyDepartment::get($ticket_details->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo $ticket_details->getFullName();
?>
</td>
<td><?php
echo kyTicketType::get($ticket_details->getTypeId())->getTitle();
?>
</td>
<td>
<select name="status">
<?php
foreach ($status_list as $status) {
?>
/**
* Create urgent ticket providing only name and e-mail of the user.
*
* @return ticket mask id
*/
public function createTickets()
{
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('fname' => null, 'mail' => null, 'message' => null, 'subject' => null, 'dep_type' => null, 'priority' => null, 'status' => null, 'type' => null));
if ($form_value['dep_type'] == null || $form_value['fname'] == null || $form_value['mail'] == null || $form_value['priority'] == null || $form_value['status'] == null || $form_value['type'] == null || $form_value['subject'] == null || $form_value['message'] == null) {
return false;
} else {
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
JTickets::init();
kyTicket::setDefaults($form_value['status'], $form_value['priority'], $form_value['type']);
//Create urgent ticket providing only name and e-mail of the user.
$ticket = kyTicket::createNewAuto(kyDepartment::get($form_value['dep_type']), $form_value['fname'], $form_value['mail'], $form_value['message'], $form_value['subject'])->create();
//get ticket id
$ticket_mask_id = $ticket->getDisplayId();
return $ticket_mask_id;
}
}
function get_tickets_by_dept_status($department, $status)
{
$tickets = kyTicket::getAll(kyDepartment::getAll()->filterByTitle(array("~", "/" . $department . "/i")), kyTicketStatus::getAll()->filterByTitle(array("=", $status)), array(), array());
return $tickets;
}
* Search for tickets with "power cable" text in contents of posts or notes.
*/
$tickets = kyTicket::search("power cable", array(kyTicket::SEARCH_CONTENTS, kyTicket::SEARCH_NOTES));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Search for open and assigned tickets with no replies in all departments.
* WARNING: Can be time consuming.
*/
$tickets = kyTicket::getAll(kyDepartment::getAll())->filterByStatusId(kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed"))->collectId())->filterByReplies(array('<=', 1))->filterByOwnerStaffId(array("!=", null));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Filtering, sorting and paging results.
*/
//print available filter methods for User objects
print "User available filter methods:\n";
print_r(kyUser::getAvailableFilterMethods());
//print available order methods for Staff objects
print "Staff available order methods:\n";
print_r(kyStaff::getAvailableOrderMethods());
//find the user with email someuser@example.com
$user = kyUser::getAll()->filterByEmail("*****@*****.**")->first();
//find ticket time tracks with billable time greater than 10 minutes and sort them ascending using time worked
$time_tracks = $ticket->getTimeTracks()->filterByTimeBillable(array(">", 10 * 60))->orderByTimeWorked();
//find department with title "General"
$general_department = kyDepartment::getAll()->filterByTitle("General")->first();
//find tickets in "General" department with word "help" in subject
$tickets = kyTicket::getAll($general_department->getId())->filterBySubject(array("~", "/help/i"));
//assuming 10 items per page, get second page from list of staff users ordered by fullname
$staff_page_2 = kyStaff::getAll()->orderByFullName()->getPage(2, 10);
