public function __get($var)
{
switch ($var) {
case 'time_created_front':
$this->time_created_front = date('Ymd') == date('Ymd', $this->time) ? date(erLhcoreClassModule::$dateHourFormat, $this->time) : date(erLhcoreClassModule::$dateDateHourFormat, $this->time);
return $this->time_created_front;
break;
case 'user_closed_ts_front':
$this->user_closed_ts_front = date('Ymd') == date('Ymd', $this->user_closed_ts) ? date(erLhcoreClassModule::$dateHourFormat, $this->user_closed_ts) : date(erLhcoreClassModule::$dateDateHourFormat, $this->user_closed_ts);
return $this->user_closed_ts_front;
break;
case 'is_operator_typing':
$this->is_operator_typing = $this->operator_typing > time() - 60;
// typing is considered if status did not changed for 30 seconds
return $this->is_operator_typing;
break;
case 'is_user_typing':
$this->is_user_typing = $this->user_typing > time() - 10;
// typing is considered if status did not changed for 30 seconds
return $this->is_user_typing;
break;
case 'wait_time_seconds':
$this->wait_time_seconds = time() - $this->time;
return $this->wait_time_seconds;
case 'wait_time_front':
$this->wait_time_front = erLhcoreClassChat::formatSeconds($this->wait_time);
return $this->wait_time_front;
break;
case 'wait_time_pending':
$this->wait_time_pending = erLhcoreClassChat::formatSeconds(time() - $this->time);
return $this->wait_time_pending;
break;
case 'chat_duration_front':
$this->chat_duration_front = erLhcoreClassChat::formatSeconds($this->chat_duration);
return $this->chat_duration_front;
break;
case 'user_name':
return $this->user_name = (string) $this->user;
break;
case 'plain_user_name':
$this->plain_user_name = false;
if ($this->user !== false) {
$this->plain_user_name = (string) $this->user->name_support;
}
return $this->plain_user_name;
break;
case 'user':
$this->user = false;
if ($this->user_id > 0) {
try {
$this->user = erLhcoreClassModelUser::fetch($this->user_id, true);
} catch (Exception $e) {
$this->user = false;
}
}
return $this->user;
break;
case 'operator_typing_user':
$this->operator_typing_user = false;
if ($this->operator_typing_id > 0) {
try {
$this->operator_typing_user = erLhcoreClassModelUser::fetch($this->operator_typing_id);
} catch (Exception $e) {
$this->operator_typing_user = false;
}
}
return $this->operator_typing_user;
break;
case 'online_user':
$this->online_user = false;
if ($this->online_user_id > 0) {
try {
$this->online_user = erLhcoreClassModelChatOnlineUser::fetch($this->online_user_id);
} catch (Exception $e) {
$this->online_user = false;
}
}
return $this->online_user;
break;
case 'department':
$this->department = false;
if ($this->dep_id > 0) {
try {
$this->department = erLhcoreClassModelDepartament::fetch($this->dep_id, true);
} catch (Exception $e) {
}
}
return $this->department;
break;
case 'product':
$this->product = false;
if ($this->product_id > 0) {
try {
$this->product = erLhAbstractModelProduct::fetch($this->product_id, true);
} catch (Exception $e) {
}
}
return $this->product;
break;
case 'product_name':
$this->product_name = (string) $this->product;
return $this->product_name;
break;
case 'department_name':
return $this->department_name = (string) $this->department;
break;
case 'number_in_queue':
$this->number_in_queue = 1;
if ($this->status == self::STATUS_PENDING_CHAT) {
$this->number_in_queue = erLhcoreClassChat::getCount(array('filterlt' => array('id' => $this->id), 'filter' => array('dep_id' => $this->dep_id, 'status' => self::STATUS_PENDING_CHAT))) + 1;
}
return $this->number_in_queue;
break;
case 'screenshot':
$this->screenshot = false;
if ($this->screenshot_id > 0) {
try {
$this->screenshot = erLhcoreClassModelChatFile::fetch($this->screenshot_id);
} catch (Exception $e) {
}
}
return $this->screenshot;
break;
case 'unread_time':
$diff = time() - $this->last_user_msg_time;
$hours = floor($diff / 3600);
$minits = floor(($diff - $hours * 3600) / 60);
$seconds = $diff - $hours * 3600 - $minits * 60;
$this->unread_time = array('hours' => $hours, 'minits' => $minits, 'seconds' => $seconds);
return $this->unread_time;
break;
case 'user_tz_identifier_time':
$date = new DateTime(null, new DateTimeZone($this->user_tz_identifier));
$this->user_tz_identifier_time = $date->format(erLhcoreClassModule::$dateHourFormat);
return $this->user_tz_identifier_time;
break;
case 'additional_data_array':
$jsonData = json_decode($this->additional_data);
if ($jsonData !== null) {
$this->additional_data_array = $jsonData;
} else {
$this->additional_data_array = $this->additional_data;
}
return $this->additional_data_array;
break;
case 'chat_variables_array':
if (!empty($this->chat_variables)) {
$jsonData = json_decode($this->chat_variables, true);
if ($jsonData !== null) {
$this->chat_variables_array = $jsonData;
} else {
$this->chat_variables_array = $this->chat_variables;
}
} else {
$this->chat_variables_array = $this->chat_variables;
}
return $this->chat_variables_array;
break;
case 'user_status_front':
if ($this->online_user !== false) {
$this->user_status_front = erLhcoreClassChat::setActivityByChatAndOnlineUser($this, $this->online_user);
} else {
$this->user_status_front = $this->user_status == self::USER_STATUS_JOINED_CHAT ? 0 : 1;
}
return $this->user_status_front;
break;
default:
break;
}
}
public function __get($var)
{
switch ($var) {
case 'time_created_front':
$this->time_created_front = date('Ymd') == date('Ymd', $this->time) ? date(erLhcoreClassModule::$dateHourFormat, $this->time) : date(erLhcoreClassModule::$dateDateHourFormat, $this->time);
return $this->time_created_front;
break;
case 'user_closed_ts_front':
$this->user_closed_ts_front = date('Ymd') == date('Ymd', $this->user_closed_ts) ? date(erLhcoreClassModule::$dateHourFormat, $this->user_closed_ts) : date(erLhcoreClassModule::$dateDateHourFormat, $this->user_closed_ts);
return $this->user_closed_ts_front;
break;
case 'is_operator_typing':
$this->is_operator_typing = $this->operator_typing > time() - 60;
// typing is considered if status did not changed for 30 seconds
return $this->is_operator_typing;
break;
case 'is_user_typing':
$this->is_user_typing = $this->user_typing > time() - 10;
// typing is considered if status did not changed for 30 seconds
return $this->is_user_typing;
break;
case 'wait_time_front':
$this->wait_time_front = erLhcoreClassChat::formatSeconds($this->wait_time);
return $this->wait_time_front;
break;
case 'chat_duration_front':
$this->chat_duration_front = erLhcoreClassChat::formatSeconds($this->chat_duration);
return $this->chat_duration_front;
break;
case 'user_name':
return $this->user_name = (string) $this->user;
break;
case 'user':
$this->user = false;
if ($this->user_id > 0) {
try {
$this->user = erLhcoreClassModelUser::fetch($this->user_id, true);
} catch (Exception $e) {
$this->user = false;
}
}
return $this->user;
break;
case 'operator_typing_user':
$this->operator_typing_user = false;
if ($this->operator_typing_id > 0) {
try {
$this->operator_typing_user = erLhcoreClassModelUser::fetch($this->operator_typing_id);
} catch (Exception $e) {
$this->operator_typing_user = false;
}
}
return $this->operator_typing_user;
break;
case 'online_user':
$this->online_user = false;
if ($this->online_user_id > 0) {
try {
$this->online_user = erLhcoreClassModelChatOnlineUser::fetch($this->online_user_id);
} catch (Exception $e) {
$this->online_user = false;
}
}
return $this->online_user;
break;
case 'department':
$this->department = false;
if ($this->dep_id > 0) {
try {
$this->department = erLhcoreClassModelDepartament::fetch($this->dep_id, true);
} catch (Exception $e) {
}
}
return $this->department;
break;
case 'department_name':
return $this->department_name = (string) $this->department;
break;
case 'screenshot':
$this->screenshot = false;
if ($this->screenshot_id > 0) {
try {
$this->screenshot = erLhcoreClassModelChatFile::fetch($this->screenshot_id);
} catch (Exception $e) {
}
}
return $this->screenshot;
break;
case 'unread_time':
$diff = time() - $this->last_user_msg_time;
$hours = floor($diff / 3600);
$minits = floor(($diff - $hours * 3600) / 60);
$seconds = $diff - $hours * 3600 - $minits * 60;
$this->unread_time = array('hours' => $hours, 'minits' => $minits, 'seconds' => $seconds);
return $this->unread_time;
break;
case 'user_tz_identifier_time':
$date = new DateTime(null, new DateTimeZone($this->user_tz_identifier));
$this->user_tz_identifier_time = $date->format(erLhcoreClassModule::$dateHourFormat);
return $this->user_tz_identifier_time;
break;
case 'additional_data_array':
$jsonData = json_decode($this->additional_data);
if ($jsonData !== null) {
$this->additional_data_array = $jsonData;
} else {
$this->additional_data_array = $this->additional_data;
}
return $this->additional_data_array;
break;
case 'chat_variables_array':
if (!empty($this->chat_variables)) {
$jsonData = json_decode($this->chat_variables, true);
if ($jsonData !== null) {
$this->chat_variables_array = $jsonData;
} else {
$this->chat_variables_array = $this->chat_variables;
}
} else {
$this->chat_variables_array = $this->chat_variables;
}
return $this->chat_variables_array;
break;
default:
break;
}
}
foreach ($numberOfChatsPerHour as $hour => $chatsNumber) {
?>
<?php
echo ',[\'' . $hour . '\',' . $chatsNumber . ']';
?>
<?php
}
?>
]);
var view = new google.visualization.DataView(data);
var options = {
title: '<?php
echo erTranslationClassLhTranslation::getInstance()->getTranslation('chat/statistic', 'Number of chats per hour, average chat duration');
?>
<?php
echo $averageChatTime != null ? erLhcoreClassChat::formatSeconds($averageChatTime) : '(-)';
?>
',
width: '100%',
height: '100%',
isStacked: true
};
var chartUp = new google.visualization.ColumnChart(document.getElementById('chart_div_per_hour'));
chartUp.draw(view, options);
}
$(window).on("resize", function (event) {
redrawAllCharts(100);
});
$( document ).ready(function() {
redrawAllCharts(100);
foreach ($numberOfChatsPerHour as $hour => $chatsNumber) {
?>
<?php
echo ',[\'' . $hour . '\',' . $chatsNumber . ']';
?>
<?php
}
?>
]);
var view = new google.visualization.DataView(data);
var options = {
title: '<?php
echo erTranslationClassLhTranslation::getInstance()->getTranslation('chat/statistic', 'Number of chats per hour, average chat duration');
?>
<?php
echo erLhcoreClassChat::formatSeconds(erLhcoreClassChatStatistic::getAverageChatduration());
?>
',
width: '100%',
height: '100%',
isStacked: true
};
var chartUp = new google.visualization.ColumnChart(document.getElementById('chart_div_per_hour'));
chartUp.draw(view, options);
}
$(window).on("resize", function (event) {
redrawAllCharts(100);
});
$( document ).ready(function() {
redrawAllCharts(100);
public function __get($var)
{
switch ($var) {
case 'time_created_front':
$this->time_created_front = date('Ymd') == date('Ymd', $this->time) ? date(erLhcoreClassModule::$dateHourFormat, $this->time) : date(erLhcoreClassModule::$dateDateHourFormat, $this->time);
return $this->time_created_front;
break;
case 'user_closed_ts_front':
$this->user_closed_ts_front = date('Ymd') == date('Ymd', $this->user_closed_ts) ? date(erLhcoreClassModule::$dateHourFormat, $this->user_closed_ts) : date(erLhcoreClassModule::$dateDateHourFormat, $this->user_closed_ts);
return $this->user_closed_ts_front;
break;
case 'is_operator_typing':
$this->is_operator_typing = $this->operator_typing > time() - 60;
// typing is considered if status did not changed for 30 seconds
return $this->is_operator_typing;
break;
case 'is_user_typing':
$this->is_user_typing = $this->user_typing > time() - 10;
// typing is considered if status did not changed for 30 seconds
return $this->is_user_typing;
break;
case 'wait_time_seconds':
$this->wait_time_seconds = time() - $this->time;
return $this->wait_time_seconds;
case 'wait_time_front':
$this->wait_time_front = erLhcoreClassChat::formatSeconds($this->wait_time);
return $this->wait_time_front;
break;
case 'wait_time_pending':
$this->wait_time_pending = erLhcoreClassChat::formatSeconds(time() - $this->time);
return $this->wait_time_pending;
break;
case 'chat_duration_front':
$this->chat_duration_front = erLhcoreClassChat::formatSeconds($this->chat_duration);
return $this->chat_duration_front;
break;
case 'user_name':
return $this->user_name = (string) $this->user;
break;
case 'plain_user_name':
$this->plain_user_name = false;
if ($this->user !== false) {
$this->plain_user_name = (string) $this->user->name_support;
}
return $this->plain_user_name;
break;
case 'user':
$this->user = false;
if ($this->user_id > 0) {
try {
$this->user = erLhcoreClassModelUser::fetch($this->user_id, true);
} catch (Exception $e) {
$this->user = false;
}
}
return $this->user;
break;
case 'operator_typing_user':
$this->operator_typing_user = false;
if ($this->operator_typing_id > 0) {
try {
$this->operator_typing_user = erLhcoreClassModelUser::fetch($this->operator_typing_id);
} catch (Exception $e) {
$this->operator_typing_user = false;
}
}
return $this->operator_typing_user;
break;
case 'online_user':
$this->online_user = false;
if ($this->online_user_id > 0) {
try {
$this->online_user = erLhcoreClassModelChatOnlineUser::fetch($this->online_user_id);
} catch (Exception $e) {
$this->online_user = false;
}
}
return $this->online_user;
break;
case 'department':
$this->department = false;
if ($this->dep_id > 0) {
try {
$this->department = erLhcoreClassModelDepartament::fetch($this->dep_id, true);
} catch (Exception $e) {
}
}
return $this->department;
break;
case 'department_name':
return $this->department_name = (string) $this->department;
break;
case 'number_in_queue':
$this->number_in_queue = 1;
if ($this->status == self::STATUS_PENDING_CHAT) {
$this->number_in_queue = erLhcoreClassChat::getCount(array('filterlt' => array('id' => $this->id), 'filter' => array('dep_id' => $this->dep_id, 'status' => self::STATUS_PENDING_CHAT))) + 1;
}
return $this->number_in_queue;
break;
case 'screenshot':
$this->screenshot = false;
if ($this->screenshot_id > 0) {
try {
$this->screenshot = erLhcoreClassModelChatFile::fetch($this->screenshot_id);
} catch (Exception $e) {
}
}
return $this->screenshot;
break;
case 'unread_time':
$diff = time() - $this->last_user_msg_time;
$hours = floor($diff / 3600);
$minits = floor(($diff - $hours * 3600) / 60);
$seconds = $diff - $hours * 3600 - $minits * 60;
$this->unread_time = array('hours' => $hours, 'minits' => $minits, 'seconds' => $seconds);
return $this->unread_time;
break;
case 'user_tz_identifier_time':
$date = new DateTime(null, new DateTimeZone($this->user_tz_identifier));
$this->user_tz_identifier_time = $date->format(erLhcoreClassModule::$dateHourFormat);
return $this->user_tz_identifier_time;
break;
case 'additional_data_array':
$jsonData = json_decode($this->additional_data);
if ($jsonData !== null) {
$this->additional_data_array = $jsonData;
} else {
$this->additional_data_array = $this->additional_data;
}
return $this->additional_data_array;
break;
case 'chat_variables_array':
if (!empty($this->chat_variables)) {
$jsonData = json_decode($this->chat_variables, true);
if ($jsonData !== null) {
$this->chat_variables_array = $jsonData;
} else {
$this->chat_variables_array = $this->chat_variables;
}
} else {
$this->chat_variables_array = $this->chat_variables;
}
return $this->chat_variables_array;
break;
/**
* @desc Returns user status based on the following logic
* 1. Green - if widget is not closed
* 2. Green - if widget is closed and user activity tracking enabled and user still on site and he is active
* 3. Green - if widget is closed and user activity tracking is disabled, but we still receive pings and from last user message has not passed 5 minutes
*
* 4. Yellow - if widget is closed and user activity tracking enabled, but user is not active but he is still on site
* 5. Yellow - from last user message has passed 5 minutes but user still on site
*
* 6. Widget is closed and we could not determine online user || None of above conditions are met.
*
* If user activity tracking is enabled but status checking not we default to 10 seconds status checks timeout
*
* @param array $params
*
* 1 GREEN user has activity in last 5 minutes and ping respond
* 2 ORANGE user has no activity in last 5 minutes and ping respond
* 3 GREY Offline user fails to respond pings for X number of times in a row
*
* @return int
*/
/**
* @desc Returns user status based on the following logic
* 1. Green - if widget is not closed
* 2. Green - if widget is closed and user activity tracking enabled and user still on site and he is active
* 3. Green - if widget is closed and user activity tracking is disabled, but we still receive pings and from last user message has not passed 5 minutes
*
* 4. Yellow - if widget is closed and user activity tracking enabled, but user is not active but he is still on site
* 5. Yellow - from last user message has passed 5 minutes but user still on site
*
* 6. Widget is closed and we could not determine online user || None of above conditions are met.
*
* If user activity tracking is enabled but status checking not we default to 10 seconds status checks timeout
*
* @param array $params
*
* 1 GREEN user has activity in last 5 minutes and ping respond
* 2 ORANGE user has no activity in last 5 minutes and ping respond
* 3 GREY Offline user fails to respond pings for X number of times in a row
*
* @return int
*/
case 'user_status_front':
$this->user_status_front = $this->user_status == self::USER_STATUS_JOINED_CHAT ? 0 : 1;
if ($this->user_status_front == self::USER_STATUS_CLOSED_CHAT && $this->online_user !== false || erLhcoreClassChat::$onlineCondition == 1 && $this->online_user !== false) {
$timeout = (int) erLhcoreClassChat::$trackTimeout || 10;
if (erLhcoreClassChat::$trackActivity == true) {
if ($this->online_user->last_check_time_ago < $timeout + 10 && $this->online_user->user_active == 1) {
//User still on site, it does not matter that he have closed widget.
$this->user_status_front = 0;
} elseif ($this->online_user->user_active == 0 && $this->online_user->last_check_time_ago < $timeout + 10) {
$this->user_status_front = 2;
}
} else {
if ($this->online_user->last_check_time_ago < $timeout + 10 && time() - $this->last_user_msg_time < 300) {
//User still on site, it does not matter that he have closed widget.
$this->user_status_front = 0;
} elseif (time() - $this->last_user_msg_time >= 300 && $this->online_user->last_check_time_ago < $timeout + 10) {
$this->user_status_front = 2;
}
}
}
return $this->user_status_front;
break;
default:
break;
}
}
