c.title,
c.address_1,
c.address_2,
RIGHT("00000" + RTRIM(c.zip), 5) zip,
c.phone,
c.fax,
c.mobile_phone,
c.email,
z.city,
z.state,
c.notes
FROM contacts c
LEFT JOIN zip_codes z ON c.zip = z.zip
WHERE c.id = ' . $_GET['id']);
$d = new display();
$d->row('Name', $r['salutation'] . ' ' . $r['firstname'] . ' ' . $r['lastname'] . ($r['suffix'] ? ', ' . $r['suffix'] : ''));
$d->row('Company', $r['organization']);
$d->row('Job Title', $r['title']);
$d->row('Address', $r['address_1'] . ($r['address_2'] ? BR . $r['address_2'] : false) . BR . $r['city'] . ', ' . $r['state'] . ' ' . $r['zip']);
$d->row('Phone', $r['phone']);
$d->row('Fax', $r['fax']);
$d->row('Mobile', $r['mobile_phone']);
$d->row('Email', draw_link('mailto:' . $r['email']));
$d->row('Notes', nl2br($r['notes']));
echo $d->draw();
$result = db_table('SELECT t.id, t.tag, y.title "group" FROM contacts_to_tags c2t JOIN contacts_tags t ON c2t.tag_id = t.id JOIN contacts_tags_types y ON t.type_id = y.id WHERE c2t.contact_id = ' . $_GET['id']);
$t = new table('contacts_tags');
$t->set_column('tag');
foreach ($result as &$r) {
$r['tag'] = draw_link('value.php?id=' . $r['id'], $r['tag']);
}
function emailITticket($id, $scenario, $admin = false, $debug = false)
{
global $_josh, $page;
$ticket = db_grab('SELECT
u.id,
(SELECT COUNT(*) FROM users_to_modules a WHERE a.user_id = u.id AND a.module_id = 3) isUserAdmin,
t.title,
t.created_user,
t.description,
t.departmentID,
ISNULL(u.nickname, u.firstname) first,
u.lastname last,
u.email,
' . db_updated('u') . ',
t.created_date,
t.priorityID,
t.statusID,
d.shortName department,
t.type_id,
y.description type,
u2.email as ownerEmail,
t.ownerID,
ISNULL(u2.nickname, u2.firstname) as ownerName
FROM helpdesk_tickets t
LEFT JOIN helpdesk_tickets_types y ON t.type_id = y.id
JOIN users u ON t.created_user = u.id
JOIN departments d ON t.departmentID = d.departmentID
LEFT JOIN users u2 ON t.ownerID = u2.id
WHERE t.id = ' . $id);
//yellow box
if ($scenario == "followup") {
$subject = "Followup On Your Helpdesk Ticket";
$message = drawMessage('There\'s been followup on your Helpdesk ticket - please see below. <b>Don\'t reply to this email!</b> Instead, please ' . draw_link('/helpdesk/ticket.php?id=' . $id, 'view your ticket') . ' in the intranet ticketing system.<br><br><b>Note:</b> if you add this sender to your "safe senders list," pictures will always download.');
} elseif ($scenario == "followupadmin") {
$subject = "Admin Followup on Helpdesk Ticket";
$message = drawMessage(draw_link('/staff/view.php?id=' . user(), $_SESSION['full_name']) . ' just made an administrative followup on this Helpdesk ticket. Regular staff were not copied on this message.');
} elseif ($scenario == "closed") {
$subject = "Your Ticket Has Been Closed";
$message = drawMessage('This is to let you know that your ticket has been closed. <b>Don\'t reply to this email!</b> You can still followup on this thread by ' . draw_link('/helpdesk/ticket.php?id=' . $id, 'viewing your ticket') . ' in the intranet ticketing system.<br><br><b>Note:</b> if you add this sender to your "safe senders list," pictures will always download.');
} elseif ($scenario == "assign") {
$subject = "Your Ticket Has Been Assigned";
$message = drawMessage(draw_link('/staff/view.php?id=' . user(), $_SESSION["full_name"]) . ' has assigned this ticket to ' . draw_link('/staff/view.php?id=' . $ticket['ownerID'], $ticket["ownerName"]) . '<b>Don\'t reply to this email!</b> Instead, please ' . draw_link('/helpdesk/ticket.php?id=' . $id, 'view your ticket') . ' in the intranet ticketing system.<br><br><b>Note:</b> if you add this sender to your "safe senders list," pictures will always download.');
} elseif ($scenario == "new") {
$subject = "New " . $ticket["department"] . " Ticket Posted";
$message = drawMessage('This is to let you know that a new ticket has just been posted to the Helpdesk. You can ' . draw_link('/helpdesk/ticket.php?id=' . $id, 'view the ticket') . ' in the intranet ticketing system.');
} elseif ($scenario == "critical") {
$subject = "Critical " . $ticket["department"] . " Ticket Still Open";
$message = drawMessage('A ticket flagged "Critical" is open on the Helpdesk. You can ' . draw_link('/helpdesk/ticket.php?id=' . $id, 'view the ticket') . ' in the intranet ticketing system.');
}
//$message .= drawtableStart() . drawHeaderRow(false, 2);
//recipients arrays
$users = array();
$admins = array();
if ($ticket["isUserAdmin"]) {
$admins[] = $ticket["email"];
} else {
$users[] = $ticket["email"];
}
if ($page['is_admin']) {
$admins[] = $_SESSION["email"];
} else {
$users[] = $_SESSION["email"];
}
//add owner if ticket is assigned
if ($ticket["ownerEmail"]) {
$admins[] = $ticket["ownerEmail"];
}
//owner logically has to be admin
$d_user = new display($page['breadcrumbs'] . $ticket['title'], false, false, 'thread');
$d_admin = new display($page['breadcrumbs'] . $ticket['title'], false, false, 'thread');
$d_user->row(drawName($ticket['created_user'], $ticket['first'] . ' ' . $ticket['last'], $ticket['created_date'], true, BR, $ticket['updated']), draw_h1($ticket['title']) . $ticket['description']);
$d_admin->row(drawName($ticket['created_user'], $ticket['first'] . ' ' . $ticket['last'], $ticket['created_date'], true, BR, $ticket['updated']), draw_h1($ticket['title']) . $ticket['description']);
//get followups
$followups = db_query('SELECT
u.id,
f.message,
(SELECT COUNT(*) FROM users_to_modules u2m WHERE u2m.user_id = u.id AND u2m.module_id = 3 AND u2m.is_admin = 1) isUserAdmin,
ISNULL(u.nickname, u.firstname) firstname,
u.lastname,
u.email,
f.created_date,
f.is_admin,
f.created_user,
' . db_updated('u') . '
FROM helpdesk_tickets_followups f
INNER JOIN users u ON f.created_user = u.id
WHERE f.ticketID = ' . $id . ' ORDER BY f.created_date');
while ($f = db_fetch($followups)) {
$d_admin->row(drawName($f['created_user'], $f['firstname'] . ' ' . $f['lastname'], $f['created_date'], true, BR, $f['updated']), $f['message']);
if (!$f['is_admin']) {
$d_user->row(drawName($f['created_user'], $f['firstname'] . ' ' . $f['lastname'], $f['created_date'], true, BR, $f['updated']), $f['message']);
}
if ($f['isUserAdmin']) {
$admins[] = $f['email'];
} else {
$users[] = $f['email'];
}
}
$admins = array_remove($_SESSION['email'], array_unique($admins));
$users = array_remove($_SESSION['email'], array_unique($users));
if ($debug) {
die(drawEmail($message . $d_admin->draw()));
}
//special codes for email
//todo: put this in db, possibly by adding something to the users table or something
if ($scenario == "new" && $ticket["departmentID"] == 3) {
$admins = array('*****@*****.**', '*****@*****.**', '*****@*****.**');
}
if ($scenario == "new" && $ticket["departmentID"] == 13) {
$admins = array('*****@*****.**', '*****@*****.**');
}
if ($scenario == "new" && $ticket["departmentID"] == 2) {
$admins = array('*****@*****.**', '*****@*****.**', '*****@*****.**', '*****@*****.**', '*****@*****.**');
}
if ($scenario == "critical" && $ticket["departmentID"] == 8) {
$admins = array('*****@*****.**');
}
if (count($admins)) {
//$admins = join(", ", $admins);
email($admins, drawEmail($message . $d_admin->draw()), $subject);
error_debug('admin message emailed to ' . implode(', ', $admins) . ' admins', __FILE__, __LINE__);
}
if (count($users) && $scenario != "followupadmin" && !$admin) {
//$users = join(", ", $users);
email($users, drawEmail($message . $d_user->draw()), $subject);
error_debug('user message emailed to ' . implode(', ', $users) . ' users', __FILE__, __LINE__);
}
}
function bbDrawTopic($id, $email = false)
{
global $_josh, $page;
if (!($r = db_grab('SELECT
t.title' . langExt() . ' title,
t.description' . langExt() . ' description,
t.created_date,
t.is_admin,
t.type_id,
y.title' . langExt() . ' type,
u.id created_user,
ISNULL(u.nickname, u.firstname) firstname,
u.lastname,
' . db_updated('u') . '
FROM bb_topics t
JOIN users u ON t.created_user = u.id
LEFT JOIN bb_topics_types y ON t.type_id = y.id
WHERE t.id = ' . $id))) {
return false;
}
$return = '';
if ($r['is_admin'] == 1) {
$return .= drawMessage(getString('topic_admin'));
}
$options = ($page['is_admin'] || user() == $r['created_user']) && !$email ? array('edit.php?id=' . $id => getString('edit'), 'javascript:checkDelete();' => getString('delete')) : false;
//display topic thread
$d = new display($page['breadcrumbs'] . $r['title'], false, $options, 'thread');
//if categories
if (getOption('bb_types') && $r['type']) {
$r['description'] .= draw_div_class('light', getString('category') . ': ' . draw_link('category.php?id=' . $r['type_id'], $r['type']));
}
//channels
if (getOption('channels') && ($channels = db_array('SELECT c.title' . langExt() . ' title FROM channels c JOIN bb_topics_to_channels t2c ON c.id = t2c.channel_id WHERE t2c.topic_id = ' . $id . ' ORDER BY title' . langExt()))) {
$r['description'] .= draw_div_class('light', 'Networks: ' . implode(', ', $channels));
}
$d->row(drawName($r['created_user'], $r['firstname'] . ' ' . $r['lastname'], $r['created_date'], true, BR, $r['updated']), '<h1>' . $r['title'] . '</h1>' . $r['description']);
//append followups
if ($r['is_admin']) {
$return .= $d->draw();
} else {
$followups = db_table('SELECT
f.description' . langExt() . ' description,
ISNULL(u.nickname, u.firstname) firstname,
u.lastname,
f.created_date,
f.created_user,
' . db_updated('u') . '
FROM bb_followups f
JOIN users u ON u.id = f.created_user
WHERE f.is_active = 1 AND f.topic_id = ' . $id . '
ORDER BY f.created_date');
foreach ($followups as $f) {
$d->row(drawName($f['created_user'], $f['firstname'] . ' ' . $f['lastname'], $f['created_date'], true, BR, $f['updated']), $f['description']);
}
$return .= $d->draw();
if (!$email) {
//add a followup form
$f = new form('bb_followups', false, getString('add_followup'));
$f->unset_fields('topic_id');
langUnsetFields($f, 'description');
$return .= $f->draw(false, false);
}
}
return $return;
}
