function executeCaseSelfService()
{
try {
global $sFilter;
if ($sFilter != "" && strpos($sFilter, "unassigned-case") === false) {
return false;
}
$criteria = new Criteria("workflow");
//SELECT
$criteria->addSelectColumn(AppCacheViewPeer::APP_UID);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_INDEX);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_DELEGATE_DATE);
$criteria->addSelectColumn(AppCacheViewPeer::APP_NUMBER);
$criteria->addSelectColumn(AppCacheViewPeer::PRO_UID);
$criteria->addSelectColumn(TaskPeer::TAS_UID);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME_UNIT);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TRIGGER_UID);
//FROM
$condition = array();
$condition[] = array(AppCacheViewPeer::TAS_UID, TaskPeer::TAS_UID);
$condition[] = array(TaskPeer::TAS_SELFSERVICE_TIMEOUT, 1);
$criteria->addJoinMC($condition, Criteria::LEFT_JOIN);
//WHERE
$criteria->add(AppCacheViewPeer::USR_UID, "");
$criteria->add(AppCacheViewPeer::DEL_THREAD_STATUS, "OPEN");
//QUERY
$rsCriteria = AppCacheViewPeer::doSelectRS($criteria);
$rsCriteria->setFetchmode(ResultSet::FETCHMODE_ASSOC);
setExecutionMessage("Unassigned case");
saveLog("unassignedCase", "action", "Unassigned case", "c");
$date = new dates();
while ($rsCriteria->next()) {
$row = $rsCriteria->getRow();
$appcacheAppUid = $row["APP_UID"];
$appcacheDelIndex = $row["DEL_INDEX"];
$appcacheDelDelegateDate = $row["DEL_DELEGATE_DATE"];
$appcacheAppNumber = $row["APP_NUMBER"];
$appcacheProUid = $row["PRO_UID"];
$taskUid = $row["TAS_UID"];
$taskSelfServiceTime = intval($row["TAS_SELFSERVICE_TIME"]);
$taskSelfServiceTimeUnit = $row["TAS_SELFSERVICE_TIME_UNIT"];
$taskSelfServiceTriggerUid = $row["TAS_SELFSERVICE_TRIGGER_UID"];
$dueDate = $date->calculateDate($appcacheDelDelegateDate, $taskSelfServiceTime, $taskSelfServiceTimeUnit, 1);
if (time() > $dueDate["DUE_DATE_SECONDS"]) {
$sessProcess = null;
$sessProcessSw = 0;
//Load data
$case = new Cases();
$appFields = $case->loadCase($appcacheAppUid);
$appFields["APP_DATA"]["APPLICATION"] = $appcacheAppUid;
if (isset($_SESSION["PROCESS"])) {
$sessProcess = $_SESSION["PROCESS"];
$sessProcessSw = 1;
}
$_SESSION["PROCESS"] = $appFields["PRO_UID"];
//Execute trigger
$criteriaTgr = new Criteria();
$criteriaTgr->add(TriggersPeer::TRI_UID, $taskSelfServiceTriggerUid);
$rsCriteriaTgr = TriggersPeer::doSelectRS($criteriaTgr);
$rsCriteriaTgr->setFetchmode(ResultSet::FETCHMODE_ASSOC);
if ($rsCriteriaTgr->next()) {
$row = $rsCriteriaTgr->getRow();
if (is_array($row) && $row["TRI_TYPE"] == "SCRIPT") {
$arrayCron = unserialize(trim(@file_get_contents(PATH_DATA . "cron")));
$arrayCron["processcTimeProcess"] = 60;
//Minutes
$arrayCron["processcTimeStart"] = time();
@file_put_contents(PATH_DATA . "cron", serialize($arrayCron));
//Trigger
global $oPMScript;
$oPMScript = new PMScript();
$oPMScript->setFields($appFields["APP_DATA"]);
$oPMScript->setScript($row["TRI_WEBBOT"]);
$oPMScript->execute();
$appFields["APP_DATA"] = array_merge($appFields["APP_DATA"], $oPMScript->aFields);
$case->updateCase($appFields["APP_UID"], $appFields);
saveLog("unassignedCase", "action", "OK Executed tigger to the case {$appcacheAppNumber}");
}
}
unset($_SESSION["PROCESS"]);
if ($sessProcessSw == 1) {
$_SESSION["PROCESS"] = $sessProcess;
}
}
}
setExecutionResultMessage("DONE");
} catch (Exception $e) {
setExecutionResultMessage("WITH ERRORS", "error");
eprintln(" '-" . $e->getMessage(), "red");
saveLog("unassignedCase", "error", "Error in unassigned case: " . $e->getMessage());
}
}
function toCalculateTime($aData, $iDate = null)
{
G::LoadClass('dates');
$oDates = new dates();
$iDate = isset($iDate) ? $iDate : date('Y-m-d H:i:s');
$estimatedDuration = $aData['EVN_TAS_ESTIMATED_DURATION'];
//task duration
$when = $aData['EVN_WHEN'];
//how many days
$whenOccurs = $aData['EVN_WHEN_OCCURS'];
//time on action (AFTER_TIME/TASK_STARTED)
if ($whenOccurs == 'TASK_STARTED') {
$calculatedDueDateA = $oDates->calculateDate($iDate, $when, 'days', 1);
$sActionDate = date('Y-m-d H:i:s', $calculatedDueDateA['DUE_DATE_SECONDS']);
} else {
$calculatedDueDateA = $oDates->calculateDate($iDate, $estimatedDuration + $when, 'days', 1);
$sActionDate = date('Y-m-d H:i:s', $calculatedDueDateA['DUE_DATE_SECONDS']);
}
return $sActionDate;
}
public function calculateDueDate($sNextTasParam)
{
//Get Task properties
$task = TaskPeer::retrieveByPK($this->getTasUid());
$aData['TAS_UID'] = $this->getTasUid();
//Added to allow User defined Timing Control at Run time from Derivation screen
if (isset($sNextTasParam['NEXT_TASK']['TAS_TRANSFER_HIDDEN_FLY']) && $sNextTasParam['NEXT_TASK']['TAS_TRANSFER_HIDDEN_FLY'] == 'true') {
$aData['TAS_DURATION'] = $sNextTasParam['NEXT_TASK']['TAS_DURATION'];
$aData['TAS_TIMEUNIT'] = $sNextTasParam['NEXT_TASK']['TAS_TIMEUNIT'];
$aData['TAS_TYPE_DAY'] = $sNextTasParam['NEXT_TASK']['TAS_TYPE_DAY'];
if (isset($sNextTasParam['NEXT_TASK']['TAS_CALENDAR']) && $sNextTasParam['NEXT_TASK']['TAS_CALENDAR'] != '') {
$aCalendarUID = $sNextTasParam['NEXT_TASK']['TAS_CALENDAR'];
} else {
$aCalendarUID = '';
}
//Updating the task Table , so that user will see updated values in the assign screen in consequent cases
$oTask = new Task();
$oTask->update($aData);
} else {
if (is_null($task)) {
return 0;
}
$aData['TAS_DURATION'] = $task->getTasDuration();
$aData['TAS_TIMEUNIT'] = $task->getTasTimeUnit();
$aData['TAS_TYPE_DAY'] = $task->getTasTypeDay();
$aCalendarUID = '';
}
//use the dates class to calculate dates
$dates = new dates();
$iDueDate = $dates->calculateDate($this->getDelDelegateDate(), $aData['TAS_DURATION'], $aData['TAS_TIMEUNIT'], $aData['TAS_TYPE_DAY'], $this->getUsrUid(), $task->getProUid(), $aData['TAS_UID'], $aCalendarUID);
return $iDueDate;
}
