/**
* Wrapper for sending emails, creates the content of the email
* Based on the type of the ticketing mail it will create a specific email, it will use the language.ini files to load the correct language of the email for the receiver.
* Also if the $TICKET_MAILING_SUPPORT is set to false or if the user's personal 'ReceiveMail' entry is set to false then no mail will be sent.
* @param $receiver if integer, then it refers to the id of the user to whom we want to mail, if it's a string(email-address) then we will use that.
* @param $ticketObj the ticket object itself, this is being used for including ticket related information into the email.
* @param $content the content of a reply or new ticket
* @param $type REPLY, NEW, WARNAUTHOR, WARNSENDER, WARNUNKNOWNSENDER
* @param $sender (default = 0 (if it is not forwarded)) else use the id of the support group to which the ticket is currently forwarded, the support groups email address will be used to send the ticket.
*/
public static function send_ticketing_mail($receiver, $ticketObj, $content, $type, $sender = 0)
{
global $TICKET_MAILING_SUPPORT;
if ($TICKET_MAILING_SUPPORT) {
global $MAIL_LOG_PATH;
//error_log("Receiver: {$receiver}, content: {$content}, type: {$type}, SendingId: {$sender} \n", 3, $MAIL_LOG_PATH);
if ($sender == 0) {
//if it is not forwarded (==public == which returns 0) then make it NULL which is needed to be placed in the DB.
$sender = NULL;
}
global $AMS_TRANS;
if (is_numeric($receiver)) {
$webUser = new WebUsers($receiver);
$lang = $webUser->getLanguage();
} else {
global $DEFAULT_LANGUAGE;
$lang = $DEFAULT_LANGUAGE;
}
$variables = parse_ini_file($AMS_TRANS . '/' . $lang . '.ini', true);
$mailText = array();
foreach ($variables['email'] as $key => $value) {
$mailText[$key] = $value;
}
switch ($type) {
case "REPLY":
$webUser = new WebUsers($receiver);
if ($webUser->getReceiveMail()) {
$subject = $mailText['email_subject_new_reply'] . $ticketObj->getTId() . "]";
$txt = $mailText['email_body_new_reply_1'] . $ticketObj->getTId() . $mailText['email_body_new_reply_2'] . $ticketObj->getTitle() . $mailText['email_body_new_reply_3'] . $content . $mailText['email_body_new_reply_4'];
self::send_mail($receiver, $subject, $txt, $ticketObj->getTId(), $sender);
}
break;
case "NEW":
$webUser = new WebUsers($receiver);
if ($webUser->getReceiveMail()) {
$subject = $mailText['email_subject_new_ticket'] . $ticketObj->getTId() . "]";
$txt = $mailText['email_body_new_ticket_1'] . $ticketObj->getTId() . $mailText['email_body_new_ticket_2'] . $ticketObj->getTitle() . $mailText['email_body_new_ticket_3'] . $content . $mailText['email_body_new_ticket_4'];
self::send_mail($receiver, $subject, $txt, $ticketObj->getTId(), $sender);
}
break;
case "WARNAUTHOR":
if (is_numeric($sender)) {
$sender = Ticket_User::get_email_by_user_id($sender);
}
$subject = $mailText['email_subject_warn_author'] . $ticketObj->getTId() . "]";
$txt = $mailText['email_body_warn_author_1'] . $ticketObj->getTitle() . $mailText['email_body_warn_author_2'] . $sender . $mailText['email_body_warn_author_3'] . $sender . $mailText['email_body_warn_author_4'];
self::send_mail($receiver, $subject, $txt, $ticketObj->getTId(), NULL);
break;
case "WARNSENDER":
$subject = $mailText['email_subject_warn_sender'];
$txt = $mailText['email_body_warn_sender'];
self::send_mail($receiver, $subject, $txt, $ticketObj->getTId(), NULL);
break;
case "WARNUNKNOWNSENDER":
$subject = $mailText['email_subject_warn_unknown_sender'];
$txt = $mailText['email_body_warn_unknown_sender'];
self::send_mail($receiver, $subject, $txt, $ticketObj->getTId(), NULL);
break;
}
}
}
