/**
* Add ticket count in admin menu item.
*
* @return boolean True if the ticket count was added, false otherwise
* @since 1.0.0
*/
public function tickets_count()
{
if (false === (bool) wpas_get_option('show_count')) {
return false;
}
global $menu, $current_user;
if (current_user_can('administrator') && false === boolval(wpas_get_option('admin_see_all')) || !current_user_can('administrator') && current_user_can('edit_ticket') && false === boolval(wpas_get_option('agent_see_all'))) {
$agent = new WPAS_Agent($current_user->ID);
$count = $agent->open_tickets();
} else {
$count = count(wpas_get_tickets('open'));
}
if (0 === $count) {
return false;
}
foreach ($menu as $key => $value) {
if ($menu[$key][2] == 'edit.php?post_type=ticket') {
$menu[$key][0] .= ' <span class="awaiting-mod count-' . $count . '"><span class="pending-count">' . $count . '</span></span>';
}
}
return true;
}
/**
* Add link to agent's tickets.
*
* @since 3.0.0
* @param object $wp_admin_bar The WordPress toolbar object
* @return void
*/
public function toolbar_tickets_link($wp_admin_bar)
{
if (!current_user_can('edit_ticket')) {
return;
}
$hide = (bool) wpas_get_option('hide_closed');
$agent_see_all = (bool) wpas_get_option('agent_see_all');
$admin_see_all = (bool) wpas_get_option('admin_see_all');
$args = array('post_type' => 'ticket');
$tickets_count = 0;
// In case the current user can only see his own tickets
if (current_user_can('administrator') && false === $admin_see_all || !current_user_can('administrator') && false === $agent_see_all) {
global $current_user;
$agent = new WPAS_Agent($current_user->ID);
$tickets_count = $agent->open_tickets();
} else {
$tickets_count = count(wpas_get_tickets('open', $args));
}
if (true === $hide) {
$args['wpas_status'] = 'open';
}
$node = array('id' => 'wpas_tickets', 'parent' => null, 'group' => null, 'title' => '<span class="ab-icon"></span> ' . $tickets_count, 'href' => add_query_arg($args, admin_url('edit.php')), 'meta' => array('target' => '_self', 'title' => esc_html__('Open tickets assigned to you', 'awesome-support'), 'class' => 'wpas-my-tickets'));
$wp_admin_bar->add_node($node);
}
/**
* Find an available agent to assign a ticket to.
*
* This is a super basic attribution system. It just finds the agent
* with the less tickets currently open.
*
* @since 3.0.0
*
* @param boolean|integer $ticket_id The ticket that needs an agent
*
* @return integer ID of the best agent for the job
*/
function wpas_find_agent($ticket_id = false)
{
if (defined('WPAS_DISABLE_AUTO_ASSIGN') && true === WPAS_DISABLE_AUTO_ASSIGN) {
return apply_filters('wpas_find_available_agent', wpas_get_option('assignee_default'), $ticket_id);
}
$users = shuffle_assoc(wpas_get_users(array('cap' => 'edit_ticket')));
$agent = array();
foreach ($users as $user) {
$wpas_agent = new WPAS_Agent($user->ID);
/**
* Make sure the user really is an agent and that he can currently be assigned
*/
if (true !== $wpas_agent->is_agent() || false === $wpas_agent->can_be_assigned()) {
continue;
}
$count = $wpas_agent->open_tickets();
// Total number of open tickets for this agent
if (empty($agent)) {
$agent = array('tickets' => $count, 'user_id' => $user->ID);
} else {
if ($count < $agent['tickets']) {
$agent = array('tickets' => $count, 'user_id' => $user->ID);
}
}
}
$agent_id = !empty($agent) ? $agent['user_id'] : wpas_get_option('assignee_default');
return apply_filters('wpas_find_available_agent', $agent_id, $ticket_id);
}
