function tickets_shortcode()
{
global $current_user;
$email = $current_user->user_email;
$tickets = new WC_Freshdesk_Tickets('https://library.thesmsfacademy.com.au/', 'ecQRnykjMLCZsasfkDnV', 0);
$display = $tickets->tickets_table($email);
//$display = $tickets->get_user_tickets( $email, 0 );
//echo $tickets->tickets_table( $email );
return $display;
}
/**
* Comments to ticket.
*
* @since 1.0.0
*
* @return void
*/
public function comment_to_ticket()
{
if (!isset($_GET['commet_to_ticket'])) {
return '';
}
global $wpdb;
$comment_id = intval($_GET['commet_to_ticket']);
// Get the post ID from the comment ID.
$post_id = $wpdb->get_var($wpdb->prepare("\n\t\t\t\tSELECT comment_post_ID\n\t\t\t\tFROM {$wpdb->comments}\n\t\t\t\tWHERE comment_ID = %d\n\t\t\t", $comment_id));
// Stops if don't find a post id.
if (empty($post_id)) {
return '';
}
// Get the post type.
$post_type = get_post_type($post_id);
// Get the integration data.
$integration = new WC_Freshdesk_Integration();
// Sets the ticket params.
$ticket = new WC_Freshdesk_Tickets($integration->url, $integration->api_key, $integration->debug);
// Sets the ticket data.
$comment = get_comment($comment_id);
$email = $comment->comment_author_email;
$subject = sprintf(__('Comment in %s at %s'), get_the_title($post_id), $comment->comment_date);
$subject = apply_filters('woocommerce_freshdesk_ticket_from_comment_subject', $subject, $comment);
$description = $comment->comment_content;
$response = array('id' => 0, 'status' => 0);
// Test the email.
if (!is_email($email)) {
wp_redirect(add_query_arg(array('ticket_status' => 2), esc_url(admin_url('edit-comments.php'))));
exit;
}
// Test the content.
if (empty($description)) {
wp_redirect(add_query_arg(array('ticket_status' => 3), esc_url(admin_url('edit-comments.php'))));
exit;
}
// Get post data.
if ('product' == $post_type) {
$order = null;
$is_order = false;
$order_id = $this->get_order_from_comment($comment->comment_author_email, $comment->user_id, $comment->comment_post_ID);
if ($order_id) {
$order = new WC_Order($order_id);
$is_order = true;
}
$response = $ticket->open_ticket_from_comment($email, $subject, $description, $is_order, $order);
} else {
$response = $ticket->open_ticket_from_comment($email, $subject, $description);
}
// Redirects to avoid reloads and displaying the success message.
wp_redirect(add_query_arg(array('ticket_status' => $response['status'], 'ticket_id' => $response['id']), esc_url(admin_url('edit-comments.php'))));
exit;
}
/**
* Process the tickets by ajax.
*
* @since 1.0.0
*
* @return string JSON data.
*/
public function process_tickets()
{
check_ajax_referer('woocommerce_freshdesk_proccess_ticket', 'security');
// Get the integration data.
$integration = new WC_Freshdesk_Integration();
// Sets the ticket params.
$ticket = new WC_Freshdesk_Tickets($integration->url, $integration->api_key, $integration->debug);
$order_id = isset($_POST['order_id']) ? $_POST['order_id'] : '';
$subject = isset($_POST['subject']) ? $_POST['subject'] : '';
$description = isset($_POST['description']) ? $_POST['description'] : '';
// Valid the order_id field.
if (empty($order_id)) {
echo json_encode(array('status' => 0, 'message' => __('There was an error in the request, please reload this page and try again.', 'woocommerce-freshdesk')));
die;
}
// Valid the subject field.
if (empty($subject)) {
echo json_encode(array('status' => 0, 'message' => __('Subject is a required field.', 'woocommerce-freshdesk')));
die;
}
// Valid the description field.
if (empty($description)) {
echo json_encode(array('status' => 0, 'message' => __('Description is a required field.', 'woocommerce-freshdesk')));
die;
}
do_action('woocommerce_freshdesk_process_tickets');
// Try to open the ticket.
$response = $ticket->open_ticket($order_id, $subject, $description);
echo json_encode($response);
die;
}
