function updateEmailsSetting($vars, &$errors)
{
$f = array();
$f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Default email required');
$f['alert_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Selection required');
$f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'System admin email required');
if ($vars['strip_quoted_reply'] && !$vars['reply_separator']) {
$errors['reply_separator'] = 'Reply separator required to strip quoted reply.';
}
if ($vars['admin_email'] && Email::getIdByEmail($vars['admin_email'])) {
//Make sure admin email is not also a system email.
$errors['admin_email'] = 'Email already setup as system email';
}
if (!Validator::process($f, $vars, $errors) || $errors) {
return false;
}
$sql = 'UPDATE ' . CONFIG_TABLE . ' SET updated=NOW() ' . ',default_email_id=' . db_input($vars['default_email_id']) . ',alert_email_id=' . db_input($vars['alert_email_id']) . ',default_smtp_id=' . db_input($vars['default_smtp_id']) . ',admin_email=' . db_input($vars['admin_email']) . ',enable_mail_polling=' . db_input(isset($vars['enable_mail_polling']) ? 1 : 0) . ',enable_email_piping=' . db_input(isset($vars['enable_email_piping']) ? 1 : 0) . ',strip_quoted_reply=' . db_input(isset($vars['strip_quoted_reply']) ? 1 : 0) . ',reply_separator=' . db_input($vars['reply_separator']) . ' WHERE id=' . db_input($this->getId());
return db_query($sql);
}
function updatePagesSettings($vars, &$errors)
{
global $ost;
$f = array();
$f['landing_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
$f['offline_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
$f['thank-you_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
if ($_FILES['logo']) {
$error = false;
list($logo) = AttachmentFile::format($_FILES['logo']);
if (!$logo) {
} elseif ($logo['error']) {
$errors['logo'] = $logo['error'];
} elseif (!($id = AttachmentFile::uploadLogo($logo, $error))) {
$errors['logo'] = sprintf(__('Unable to upload logo image: %s'), $error);
}
}
$company = $ost->company;
$company_form = $company->getForm();
$company_form->setSource($_POST);
if (!$company_form->isValid()) {
$errors += $company_form->errors();
}
if (!Validator::process($f, $vars, $errors) || $errors) {
return false;
}
$company_form->save();
if (isset($vars['delete-logo'])) {
foreach ($vars['delete-logo'] as $id) {
if ($vars['selected-logo'] != $id && ($f = AttachmentFile::lookup($id))) {
$f->delete();
}
}
}
return $this->updateAll(array('landing_page_id' => $vars['landing_page_id'], 'offline_page_id' => $vars['offline_page_id'], 'thank-you_page_id' => $vars['thank-you_page_id'], 'client_logo_id' => is_numeric($vars['selected-logo']) && $vars['selected-logo'] ? $vars['selected-logo'] : false, 'staff_logo_id' => is_numeric($vars['selected-logo-scp']) && $vars['selected-logo-scp'] ? $vars['selected-logo-scp'] : false));
}
$msg = 'Ticket assigned successfully to ' . $ticket->getAssignee();
TicketLock::removeStaffLocks($thisstaff->getId(), $ticket->getId());
$ticket = null;
} elseif (!$errors['err']) {
$errors['err'] = 'Unable to assign the ticket. Correct the errors below and try again.';
}
} else {
$errors['err'] = $errors['assign'] = 'Action Denied. You are not allowed to assign/reassign tickets.';
}
break;
case 'postnote':
/* Post Internal Note */
$fields = array();
$fields['title'] = array('type' => 'string', 'required' => 1, 'error' => 'Title required');
$fields['internal_note'] = array('type' => 'string', 'required' => 1, 'error' => 'Note message required');
if (!Validator::process($fields, $_POST, $errors) && !$errors['err']) {
$errors['err'] = $errors['note'] = 'Missing or invalid data. Correct the error(s) below and try again!';
}
if (!$errors && ($noteId = $ticket->postNote($_POST['title'], $_POST['internal_note']))) {
$msg = 'Internal note posted successfully';
//Upload attachments IF ANY - TODO: validate attachment types??
if ($_FILES['attachments'] && ($files = Format::files($_FILES['attachments']))) {
$ticket->uploadAttachments($files, $noteId, 'N');
}
//Set state: Error on state change not critical!
if (isset($_POST['note_ticket_state']) && $_POST['note_ticket_state']) {
if ($ticket->setState($_POST['note_ticket_state']) && $ticket->reload()) {
$msg .= ' and state changed to ' . strtoupper($_POST['note_ticket_state']);
if ($ticket->isClosed()) {
$ticket = null;
}
static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
{
global $ost, $cfg, $thisclient, $_FILES;
// Don't enforce form validation for email
$field_filter = function ($type) use($origin) {
return function ($f) use($origin, $type) {
// Ultimately, only offer validation errors for web for
// non-internal fields. For email, no validation can be
// performed. For other origins, validate as usual
switch (strtolower($origin)) {
case 'email':
return false;
case 'staff':
// Required 'Contact Information' fields aren't required
// when staff open tickets
return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
case 'web':
return !$f->get('private');
default:
return true;
}
};
};
$reject_ticket = function ($message) use(&$errors) {
global $ost;
$errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
$ost->logWarning(_S('Ticket Denied'), $message, false);
return 0;
};
Signal::send('ticket.create.before', null, $vars);
// Create and verify the dynamic form entry for the new ticket
$form = TicketForm::getNewInstance();
$form->setSource($vars);
// If submitting via email or api, ensure we have a subject and such
if (!in_array(strtolower($origin), array('web', 'staff'))) {
foreach ($form->getFields() as $field) {
$fname = $field->get('name');
if ($fname && isset($vars[$fname]) && !$field->value) {
$field->value = $field->parse($vars[$fname]);
}
}
}
if (!$form->isValid($field_filter('ticket'))) {
$errors += $form->errors();
}
if ($vars['uid']) {
$user = User::lookup($vars['uid']);
}
$id = 0;
$fields = array();
$fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
switch (strtolower($origin)) {
case 'web':
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
break;
case 'staff':
$fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
$fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
case 'api':
$fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
break;
case 'email':
$fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
break;
default:
# TODO: Return error message
$errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
}
if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
$errors['err'] = __('Missing or invalid data - check the errors and try again');
}
//Make sure the due date is valid
if ($vars['duedate']) {
if (!$vars['time'] || strpos($vars['time'], ':') === false) {
$errors['time'] = __('Select a time from the list');
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
$errors['duedate'] = __('Invalid due date');
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
$errors['duedate'] = __('Due date must be in the future');
}
}
if (!$errors) {
# Perform ticket filter actions on the new ticket arguments
$__form = null;
if ($vars['topicId']) {
if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
$__form = $__form->instanciate();
$__form->setSource($vars);
}
}
try {
$vars = self::filterTicketData($origin, $vars, array($form, $__form), $user);
} catch (RejectedException $ex) {
return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName()));
}
//Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) {
$errors = array('err' => __("You've reached the maximum open tickets allowed."));
$ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false);
return 0;
}
// Allow vars to be changed in ticket filter and applied to the user
// account created or detected
if (!$user && $vars['email']) {
$user = User::lookupByEmail($vars['email']);
}
if (!$user) {
// Reject emails if not from registered clients (if
// configured)
if (strcasecmp($origin, 'email') === 0 && !$cfg->acceptUnregisteredEmail()) {
list($mailbox, $domain) = explode('@', $vars['email'], 2);
// Users not yet created but linked to an organization
// are still acceptable
if (!Organization::forDomain($domain)) {
return $reject_ticket(sprintf(_S('Ticket rejected (%s) (unregistered client)'), $vars['email']));
}
}
$user_form = UserForm::getUserForm()->getForm($vars);
if (!$user_form->isValid($field_filter('user')) || !($user = User::fromVars($user_form->getClean()))) {
$errors['user'] = __('Incomplete client information');
}
}
}
if ($vars['topicId']) {
if ($topic = Topic::lookup($vars['topicId'])) {
if ($topic_form = $topic->getForm()) {
$TF = $topic_form->getForm($vars);
$topic_form = $topic_form->instanciate();
$topic_form->setSource($vars);
if (!$TF->isValid($field_filter('topic'))) {
$errors = array_merge($errors, $TF->errors());
}
}
} else {
$errors['topicId'] = 'Invalid help topic selected';
}
}
// Any error above is fatal.
if ($errors) {
return 0;
}
Signal::send('ticket.create.validated', null, $vars);
# Some things will need to be unpacked back into the scope of this
# function
if (isset($vars['autorespond'])) {
$autorespond = $vars['autorespond'];
}
# Apply filter-specific priority
if ($vars['priorityId']) {
$form->setAnswer('priority', null, $vars['priorityId']);
}
// If the filter specifies a help topic which has a form associated,
// and there was previously either no help topic set or the help
// topic did not have a form, there's no need to add it now as (1)
// validation is closed, (2) there may be a form already associated
// and filled out from the original help topic, and (3) staff
// members can always add more forms now
// OK...just do it.
$statusId = $vars['statusId'];
$deptId = $vars['deptId'];
//pre-selected Dept if any.
$source = ucfirst($vars['source']);
// Apply email settings for emailed tickets. Email settings should
// trump help topic settins if the email has an associated help
// topic
if ($vars['emailId'] && ($email = Email::lookup($vars['emailId']))) {
$deptId = $deptId ?: $email->getDeptId();
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $email->getPriorityId());
}
if ($autorespond) {
$autorespond = $email->autoRespond();
}
if (!isset($topic) && ($T = $email->getTopic()) && $T->isActive()) {
$topic = $T;
}
$email = null;
$source = 'Email';
}
if (!isset($topic)) {
// This may return NULL, no big deal
$topic = $cfg->getDefaultTopic();
}
// Intenal mapping magic...see if we need to override anything
if (isset($topic)) {
$deptId = $deptId ?: $topic->getDeptId();
$statusId = $statusId ?: $topic->getStatusId();
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $topic->getPriorityId());
}
if ($autorespond) {
$autorespond = $topic->autoRespond();
}
//Auto assignment.
if (!isset($vars['staffId']) && $topic->getStaffId()) {
$vars['staffId'] = $topic->getStaffId();
} elseif (!isset($vars['teamId']) && $topic->getTeamId()) {
$vars['teamId'] = $topic->getTeamId();
}
//set default sla.
if (isset($vars['slaId'])) {
$vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId();
} elseif ($topic && $topic->getSLAId()) {
$vars['slaId'] = $topic->getSLAId();
}
}
// Auto assignment to organization account manager
if (($org = $user->getOrganization()) && $org->autoAssignAccountManager() && ($code = $org->getAccountManagerId())) {
if (!isset($vars['staffId']) && $code[0] == 's') {
$vars['staffId'] = substr($code, 1);
} elseif (!isset($vars['teamId']) && $code[0] == 't') {
$vars['teamId'] = substr($code, 1);
}
}
// Last minute checks
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $cfg->getDefaultPriorityId());
}
$deptId = $deptId ?: $cfg->getDefaultDeptId();
$statusId = $statusId ?: $cfg->getDefaultTicketStatusId();
$topicId = isset($topic) ? $topic->getId() : 0;
$ipaddress = $vars['ip'] ?: $_SERVER['REMOTE_ADDR'];
$source = $source ?: 'Web';
//We are ready son...hold on to the rails.
$number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber();
$sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,user_id=' . db_input($user->getId()) . ' ,`number`=' . db_input($number) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source);
if (isset($vars['emailId']) && $vars['emailId']) {
$sql .= ', email_id=' . db_input($vars['emailId']);
}
//Make sure the origin is staff - avoid firebug hack!
if ($vars['duedate'] && !strcasecmp($origin, 'staff')) {
$sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time'])));
}
if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) {
return null;
}
/* -------------------- POST CREATE ------------------------ */
// Save the (common) dynamic form
$form->setTicketId($id);
$form->save();
// Save the form data from the help-topic form, if any
if ($topic_form) {
$topic_form->setTicketId($id);
$topic_form->save();
}
$ticket->loadDynamicData();
$dept = $ticket->getDept();
// Add organizational collaborators
if ($org && $org->autoAddCollabs()) {
$pris = $org->autoAddPrimaryContactsAsCollabs();
$members = $org->autoAddMembersAsCollabs();
$settings = array('isactive' => true);
$collabs = array();
foreach ($org->allMembers() as $u) {
if ($members || $pris && $u->isPrimaryContact()) {
if ($c = $ticket->addCollaborator($u, $settings, $errors)) {
$collabs[] = (string) $c;
}
}
}
//TODO: Can collaborators add others?
if ($collabs) {
//TODO: Change EndUser to name of user.
$ticket->logNote(sprintf(_S('Collaborators for %s organization added'), $org->getName()), implode("<br>", $collabs), $org->getName(), false);
}
}
//post the message.
$vars['title'] = $vars['subject'];
//Use the initial subject as title of the post.
$vars['userId'] = $ticket->getUserId();
$message = $ticket->postMessage($vars, $origin, false);
// Configure service-level-agreement for this ticket
$ticket->selectSLAId($vars['slaId']);
// Assign ticket to staff or team (new ticket by staff)
if ($vars['assignId']) {
$ticket->assign($vars['assignId'], $vars['note']);
} else {
// Auto assign staff or team - auto assignment based on filter
// rules. Both team and staff can be assigned
if ($vars['staffId']) {
$ticket->assignToStaff($vars['staffId'], _S('Auto Assignment'));
}
if ($vars['teamId']) {
// No team alert if also assigned to an individual agent
$ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), !$vars['staffId']);
}
}
// Apply requested status — this should be done AFTER assignment,
// because if it is requested to be closed, it should not cause the
// ticket to be reopened for assignment.
if ($statusId) {
$ticket->setStatus($statusId, false, false);
}
/********** double check auto-response ************/
//Override auto responder if the FROM email is one of the internal emails...loop control.
if ($autorespond && Email::getIdByEmail($ticket->getEmail())) {
$autorespond = false;
}
# Messages that are clearly auto-responses from email systems should
# not have a return 'ping' message
if (isset($vars['flags']) && $vars['flags']['bounce']) {
$autorespond = false;
}
if ($autorespond && $message->isAutoReply()) {
$autorespond = false;
}
//post canned auto-response IF any (disables new ticket auto-response).
if ($vars['cannedResponseId'] && $ticket->postCannedReply($vars['cannedResponseId'], $message->getId(), $autorespond)) {
$ticket->markUnAnswered();
//Leave the ticket as unanswred.
$autorespond = false;
}
//Check department's auto response settings
// XXX: Dept. setting doesn't affect canned responses.
if ($autorespond && $dept && !$dept->autoRespONNewTicket()) {
$autorespond = false;
}
//Don't send alerts to staff when the message is a bounce
// this is necessary to avoid possible loop (especially on new ticket)
if ($alertstaff && $message->isBounce()) {
$alertstaff = false;
}
/***** See if we need to send some alerts ****/
$ticket->onNewTicket($message, $autorespond, $alertstaff);
/************ check if the user JUST reached the max. open tickets limit **********/
if ($cfg->getMaxOpenTickets() > 0 && ($user = $ticket->getOwner()) && $user->getNumOpenTickets() == $cfg->getMaxOpenTickets()) {
$ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff'));
}
/* Start tracking ticket lifecycle events */
$ticket->logEvent('created');
// Fire post-create signal (for extra email sending, searching)
Signal::send('model.created', $ticket);
/* Phew! ... time for tea (KETEPA) */
return $ticket;
}
function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
{
global $cfg, $thisclient, $_FILES;
//Make sure the email is not banned
if ($vars['email'] && EmailFilter::isBanned($vars['email'])) {
$errors['err'] = 'Ticket denied. Error #403';
Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
return 0;
}
$id = 0;
$fields = array();
$fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
$fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
$fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
switch (strtolower($origin)) {
case 'web':
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
break;
case 'staff':
$fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
$fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
case 'api':
$fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
break;
case 'email':
$fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
break;
default:
# TODO: Return error message
$errors['origin'] = 'Invalid origin given';
}
$fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
$fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
$errors['err'] = 'Missing or invalid data - check the errors and try again';
}
//Make sure phone extension is valid
if ($vars['phone_ext']) {
if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
$errors['phone'] = 'Invalid phone ext.';
} elseif (!$vars['phone']) {
//make sure they just didn't enter ext without phone # XXX: reconsider allowing!
$errors['phone'] = 'Phone number required';
}
}
//Make sure the due date is valid
if ($vars['duedate']) {
if (!$vars['time'] || strpos($vars['time'], ':') === false) {
$errors['time'] = 'Select time';
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
$errors['duedate'] = 'Invalid duedate';
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
$errors['duedate'] = 'Due date must be in the future';
}
}
//check attachment..if any is set ...only set on webbased tickets..
//XXX:?? Create ticket anyway and simply drop the attachments?? We're already doing so with emails.
if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) {
if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
$errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]';
} elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) {
$errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed';
}
}
# Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
if (!$errors && ($ef = new EmailFilter($vars))) {
$ef->apply($vars);
}
# Some things will need to be unpacked back into the scope of this
# function
if (isset($vars['autorespond'])) {
$autorespond = $vars['autorespond'];
}
//check ticket limits..if limit set is >0
//TODO: Base ticket limits on SLA... XXX: move it elsewhere??
if ($vars['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) {
$openTickets = Ticket::getOpenTicketsByEmail($vars['email']);
if ($openTickets >= $cfg->getMaxOpenTickets()) {
$errors['err'] = "You've reached the maximum open tickets allowed.";
//Send the notice only once (when the limit is reached) incase of autoresponders at client end.
if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) {
if ($vars['deptId']) {
$dept = Dept::lookup($vars['deptId']);
}
if (!$dept || !($tpl = $dept->getTemplate())) {
$tpl = $cfg->getDefaultTemplate();
}
if (!$dept || !($email = $dept->getAutoRespEmail())) {
$email = $cfg->getDefaultEmail();
}
if ($tpl && ($msg = $tpl->getOverlimitMsgTemplate()) && $email) {
$body = str_replace('%name', $vars['name'], $msg['body']);
$body = str_replace('%email', $vars['email'], $msg['body']);
$body = str_replace('%url', $cfg->getBaseUrl(), $body);
$body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body);
$email->send($vars['email'], $msg['subj'], $body);
}
//Log + Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
$msg = 'Support ticket request denied for ' . $vars['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n\nNotice only sent once";
Sys::log(LOG_CRIT, 'Overlimit Notice', $msg);
}
}
}
//Any error above is fatal.
if ($errors) {
return 0;
}
// OK...just do it.
$deptId = $vars['deptId'];
//pre-selected Dept if any.
$priorityId = $vars['pri'];
$source = ucfirst($vars['source']);
$topic = NULL;
// Intenal mapping magic...see if we need to overwrite anything
if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) {
//Ticket created via web by user/or staff
$deptId = $deptId ? $deptId : $topic->getDeptId();
$priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
if ($autorespond) {
$autorespond = $topic->autoRespond();
}
$source = $vars['source'] ? $vars['source'] : 'Web';
} elseif ($vars['emailId'] && !$vars['deptId'] && ($email = Email::lookup($vars['emailId']))) {
//Emailed Tickets
$deptId = $email->getDeptId();
$priorityId = $priorityId ? $priorityId : $email->getPriorityId();
if ($autorespond) {
$autorespond = $email->autoRespond();
}
$email = null;
$source = 'Email';
} elseif ($vars['deptId']) {
//Opened by staff.
$deptId = $vars['deptId'];
$source = ucfirst($vars['source']);
}
//Last minute checks
$priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId();
$deptId = $deptId ? $deptId : $cfg->getDefaultDeptId();
$topicId = $vars['topicId'] ? $vars['topicId'] : 0;
$ipaddress = $vars['ip'] ? $vars['ip'] : $_SERVER['REMOTE_ADDR'];
//We are ready son...hold on to the rails.
$extId = Ticket::genExtRandID();
$sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,ticketID=' . db_input($extId) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,priority_id=' . db_input($priorityId) . ' ,email=' . db_input($vars['email']) . ' ,name=' . db_input(Format::striptags($vars['name'])) . ' ,subject=' . db_input(Format::striptags($vars['subject'])) . ' ,phone="' . db_input($vars['phone'], false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext'] ? $vars['phone_ext'] : '') . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source);
//Make sure the origin is staff - avoid firebug hack!
if ($vars['duedate'] && !strcasecmp($origin, 'staff')) {
$sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time'])));
}
if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) {
return null;
}
/* -------------------- POST CREATE ------------------------ */
$dept = $ticket->getDept();
if (!$cfg->useRandomIds()) {
//Sequential ticketIDs support really..really suck arse.
$extId = $id;
//To make things really easy we are going to use autoincrement ticket_id.
db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id . ' LIMIT 1');
//TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable]
}
//post the message.
$msgid = $ticket->postMessage($vars['message'], $source, $vars['mid'], $vars['header'], true);
//TODO: recover from postMessage error??
//Upload attachments...web based. - XXX: Assumes user uploaded attachments!! XXX: move it to client interface.
if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) {
if (!$cfg->allowAttachmentsOnlogin() || $cfg->allowAttachmentsOnlogin() && ($thisuser && $thisuser->isValid())) {
$ticket->uploadAttachment($_FILES['attachment'], $msgid, 'M');
}
}
// Configure service-level-agreement for this ticket
$ticket->selectSLAId($vars['slaId']);
//Auto assign staff or team - auto assignment based on filter rules.
if ($vars['staffId'] && !$vars['assignId']) {
$ticket->assignToStaff($vars['staffId'], 'auto-assignment');
}
if ($vars['teamId'] && !$vars['assignId']) {
$ticket->assignToTeam($vars['teamId'], 'auto-assignment');
}
/********** double check auto-response ************/
//Overwrite auto responder if the FROM email is one of the internal emails...loop control.
if ($autorespond && Email::getIdByEmail($ticket->getEmail())) {
$autorespond = false;
}
if ($autorespond && $dept && !$dept->autoRespONNewTicket()) {
$autorespond = false;
}
# Messages that are clearly auto-responses from email systems should
# not have a return 'ping' message
if ($autorespond && $vars['header'] && EmailFilter::isAutoResponse(Mail_Parse::splitHeaders($vars['header']))) {
$autorespond = false;
}
//Don't auto respond to mailer daemons.
if ($autorespond && (strpos(strtolower($vars['email']), 'mailer-daemon@') !== false || strpos(strtolower($vars['email']), 'postmaster@') !== false)) {
$autorespond = false;
}
/***** See if we need to send some alerts ****/
$ticket->onNewTicket($vars['message'], $autorespond, $alertstaff);
return $ticket;
}
function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
{
global $cfg, $thisclient, $_FILES;
//Check for 403
if ($vars['email'] && Validator::is_email($vars['email'])) {
//Make sure the email address is not banned
if (EmailFilter::isBanned($vars['email'])) {
$errors['err'] = 'Ticket denied. Error #403';
Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
return 0;
}
//Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($client = Client::lookupByEmail($vars['email'])) && ($openTickets = $client->getNumOpenTickets()) && $opentickets >= $cfg->getMaxOpenTickets()) {
$errors['err'] = "You've reached the maximum open tickets allowed.";
Sys::log(LOG_WARNING, 'Ticket denied -' . $vars['email'], sprintf('Max open tickets (%d) reached for %s ', $cfg->getMaxOpenTickets(), $vars['email']));
return 0;
}
}
// Make sure email contents should not be rejected
if (($email_filter = new EmailFilter($vars)) && ($filter = $email_filter->shouldReject())) {
$errors['err'] = 'Ticket denied. Error #403';
Sys::log(LOG_WARNING, 'Ticket denied', sprintf('Banned email - %s by filter "%s"', $vars['email'], $filter->getName()));
return 0;
}
$id = 0;
$fields = array();
$fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
$fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
$fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
switch (strtolower($origin)) {
case 'web':
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
break;
case 'staff':
$fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
$fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
case 'api':
$fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
break;
case 'email':
$fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
break;
default:
# TODO: Return error message
$errors['err'] = $errors['origin'] = 'Invalid origin given';
}
$fields['priorityId'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
$fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
$errors['err'] = 'Missing or invalid data - check the errors and try again';
}
//Make sure phone extension is valid
if ($vars['phone_ext']) {
if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
$errors['phone'] = 'Invalid phone ext.';
} elseif (!$vars['phone']) {
//make sure they just didn't enter ext without phone # XXX: reconsider allowing!
$errors['phone'] = 'Phone number required';
}
}
//Make sure the due date is valid
if ($vars['duedate']) {
if (!$vars['time'] || strpos($vars['time'], ':') === false) {
$errors['time'] = 'Select time';
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
$errors['duedate'] = 'Invalid duedate';
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
$errors['duedate'] = 'Due date must be in the future';
}
}
# Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
if (!$errors && $email_filter) {
$email_filter->apply($vars);
}
# Some things will need to be unpacked back into the scope of this
# function
if (isset($vars['autorespond'])) {
$autorespond = $vars['autorespond'];
}
//Any error above is fatal.
if ($errors) {
return 0;
}
// OK...just do it.
$deptId = $vars['deptId'];
//pre-selected Dept if any.
$priorityId = $vars['priorityId'];
$source = ucfirst($vars['source']);
$topic = NULL;
// Intenal mapping magic...see if we need to overwrite anything
if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) {
//Ticket created via web by user/or staff
$deptId = $deptId ? $deptId : $topic->getDeptId();
$priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
if ($autorespond) {
$autorespond = $topic->autoRespond();
}
$source = $vars['source'] ? $vars['source'] : 'Web';
} elseif ($vars['emailId'] && !$vars['deptId'] && ($email = Email::lookup($vars['emailId']))) {
//Emailed Tickets
$deptId = $email->getDeptId();
$priorityId = $priorityId ? $priorityId : $email->getPriorityId();
if ($autorespond) {
$autorespond = $email->autoRespond();
}
$email = null;
$source = 'Email';
} elseif ($vars['deptId']) {
//Opened by staff.
$deptId = $vars['deptId'];
$source = ucfirst($vars['source']);
}
//Last minute checks
$priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId();
$deptId = $deptId ? $deptId : $cfg->getDefaultDeptId();
$topicId = $vars['topicId'] ? $vars['topicId'] : 0;
$ipaddress = $vars['ip'] ? $vars['ip'] : $_SERVER['REMOTE_ADDR'];
//We are ready son...hold on to the rails.
$extId = Ticket::genExtRandID();
$sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,ticketID=' . db_input($extId) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,priority_id=' . db_input($priorityId) . ' ,email=' . db_input($vars['email']) . ' ,name=' . db_input(Format::striptags($vars['name'])) . ' ,subject=' . db_input(Format::striptags($vars['subject'])) . ' ,phone="' . db_input($vars['phone'], false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext'] ? $vars['phone_ext'] : '') . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source);
//Make sure the origin is staff - avoid firebug hack!
if ($vars['duedate'] && !strcasecmp($origin, 'staff')) {
$sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time'])));
}
if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) {
return null;
}
/* -------------------- POST CREATE ------------------------ */
$dept = $ticket->getDept();
if (!$cfg->useRandomIds()) {
//Sequential ticketIDs support really..really suck arse.
$extId = $id;
//To make things really easy we are going to use autoincrement ticket_id.
db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id . ' LIMIT 1');
//TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable]
}
//post the message.
$msgid = $ticket->postMessage($vars['message'], $source, $vars['mid'], $vars['header'], true);
// Configure service-level-agreement for this ticket
$ticket->selectSLAId($vars['slaId']);
//Auto assign staff or team - auto assignment based on filter rules.
if ($vars['staffId'] && !$vars['assignId']) {
$ticket->assignToStaff($vars['staffId'], 'auto-assignment');
}
if ($vars['teamId'] && !$vars['assignId']) {
$ticket->assignToTeam($vars['teamId'], 'auto-assignment');
}
/********** double check auto-response ************/
//Overwrite auto responder if the FROM email is one of the internal emails...loop control.
if ($autorespond && Email::getIdByEmail($ticket->getEmail())) {
$autorespond = false;
}
if ($autorespond && $dept && !$dept->autoRespONNewTicket()) {
$autorespond = false;
}
# Messages that are clearly auto-responses from email systems should
# not have a return 'ping' message
if ($autorespond && $vars['header'] && EmailFilter::isAutoResponse(Mail_Parse::splitHeaders($vars['header']))) {
$autorespond = false;
}
//Don't auto respond to mailer daemons.
if ($autorespond && (strpos(strtolower($vars['email']), 'mailer-daemon@') !== false || strpos(strtolower($vars['email']), 'postmaster@') !== false)) {
$autorespond = false;
}
/***** See if we need to send some alerts ****/
$ticket->onNewTicket($vars['message'], $autorespond, $alertstaff);
/************ check if the user JUST reached the max. open tickets limit **********/
if ($cfg->getMaxOpenTickets() > 0 && ($client = $ticket->getClient()) && $client->getNumOpenTickets() == $cfg->getMaxOpenTickets()) {
$ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff'));
}
/* Phew! ... time for tea (KETEPA) */
return $ticket;
}
function install($vars) {
$this->errors=$f=array();
$f['name'] = array('type'=>'string', 'required'=>1, 'error'=>__('Name required'));
$f['email'] = array('type'=>'email', 'required'=>1, 'error'=>__('Valid email required'));
$f['fname'] = array('type'=>'string', 'required'=>1, 'error'=>__('First name required'));
$f['lname'] = array('type'=>'string', 'required'=>1, 'error'=>__('Last name required'));
$f['admin_email'] = array('type'=>'email', 'required'=>1, 'error'=>__('Valid email required'));
$f['username'] = array('type'=>'username', 'required'=>1, 'error'=>__('Username required'));
$f['passwd'] = array('type'=>'password', 'required'=>1, 'error'=>__('Password required'));
$f['passwd2'] = array('type'=>'password', 'required'=>1, 'error'=>__('Confirm Password'));
$f['prefix'] = array('type'=>'string', 'required'=>1, 'error'=>__('Table prefix required'));
$f['dbhost'] = array('type'=>'string', 'required'=>1, 'error'=>__('Host name required'));
$f['dbname'] = array('type'=>'string', 'required'=>1, 'error'=>__('Database name required'));
$f['dbuser'] = array('type'=>'string', 'required'=>1, 'error'=>__('Username required'));
$f['dbpass'] = array('type'=>'string', 'required'=>1, 'error'=>__('Password required'));
$vars = array_map('trim', $vars);
if(!Validator::process($f,$vars,$this->errors) && !$this->errors['err'])
$this->errors['err']=__('Missing or invalid data - correct the errors and try again.');
//Staff's email can't be same as system emails.
if($vars['admin_email'] && $vars['email'] && !strcasecmp($vars['admin_email'],$vars['email']))
$this->errors['admin_email']=__('Conflicts with system email above');
//Admin's pass confirmation.
if(!$this->errors && strcasecmp($vars['passwd'],$vars['passwd2']))
$this->errors['passwd2']=__('Password(s) do not match');
//Check table prefix underscore required at the end!
if($vars['prefix'] && substr($vars['prefix'], -1)!='_')
$this->errors['prefix']=__('Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'');
//Make sure admin username is not very predictable. XXX: feels dirty but necessary
if(!$this->errors['username'] && in_array(strtolower($vars['username']),array('admin','admins','username','osticket')))
$this->errors['username']=__('Bad username');
// Support port number specified in the hostname with a colon (:)
list($host, $port) = explode(':', $vars['dbhost']);
if ($port && is_numeric($port) && ($port < 1 || $port > 65535))
$this->errors['db'] = __('Invalid database port number');
//MYSQL: Connect to the DB and check the version & database (create database if it doesn't exist!)
if(!$this->errors) {
if(!db_connect($vars['dbhost'],$vars['dbuser'],$vars['dbpass']))
$this->errors['db']=sprintf(__('Unable to connect to MySQL server: %s'), db_connect_error());
elseif(explode('.', db_version()) < explode('.', $this->getMySQLVersion()))
$this->errors['db']=sprintf(__('osTicket requires MySQL %s or later!'),$this->getMySQLVersion());
elseif(!db_select_database($vars['dbname']) && !db_create_database($vars['dbname'])) {
$this->errors['dbname']=__("Database doesn't exist");
$this->errors['db']=__('Unable to create the database.');
} elseif(!db_select_database($vars['dbname'])) {
$this->errors['dbname']=__('Unable to select the database');
} else {
//Abort if we have another installation (or table) with same prefix.
$sql = 'SELECT * FROM `'.$vars['prefix'].'config` LIMIT 1';
if(db_query($sql, false)) {
$this->errors['err'] = __('We have a problem - another installation with same table prefix exists!');
$this->errors['prefix'] = __('Prefix already in-use');
} else {
//Try changing charset and collation of the DB - no bigie if we fail.
db_query('ALTER DATABASE '.$vars['dbname'].' DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci', false);
}
}
}
//bailout on errors.
if($this->errors) return false;
/*************** We're ready to install ************************/
define('ADMIN_EMAIL',$vars['admin_email']); //Needed to report SQL errors during install.
define('TABLE_PREFIX',$vars['prefix']); //Table prefix
Bootstrap::defineTables(TABLE_PREFIX);
Bootstrap::loadCode();
$debug = true; // Change it to false to squelch SQL errors.
//Last minute checks.
if(!file_exists($this->getConfigFile()) || !($configFile=file_get_contents($this->getConfigFile())))
$this->errors['err']=__('Unable to read config file. Permission denied! (#2)');
elseif(!($fp = @fopen($this->getConfigFile(),'r+')))
$this->errors['err']=__('Unable to open config file for writing. Permission denied! (#3)');
else {
$streams = DatabaseMigrater::getUpgradeStreams(INCLUDE_DIR.'upgrader/streams/');
foreach ($streams as $stream=>$signature) {
$schemaFile = INC_DIR."streams/$stream/install-mysql.sql";
if (!file_exists($schemaFile) || !($fp2 = fopen($schemaFile, 'rb')))
$this->errors['err'] = sprintf(
__('%s: Internal Error - please make sure your download is the latest (#1)'),
$stream);
elseif (
// TODO: Make the hash algo configurable in the streams
// configuration ( core : md5 )
!($hash = md5(fread($fp2, filesize($schemaFile))))
|| strcasecmp($signature, $hash))
$this->errors['err'] = sprintf(
__('%s: Unknown or invalid schema signature (%s .. %s)'),
$stream,
$signature, $hash);
elseif (!$this->load_sql_file($schemaFile, $vars['prefix'], true, $debug))
$this->errors['err'] = sprintf(
__('%s: Error parsing SQL schema! Get help from developers (#4)'),
$stream);
}
}
if(!$this->errors) {
// TODO: Use language selected from install worksheet
$i18n = new Internationalization($vars['lang_id']);
$i18n->loadDefaultData();
Signal::send('system.install', $this);
$sql='SELECT `id` FROM '.TABLE_PREFIX.'sla ORDER BY `id` LIMIT 1';
$sla_id_1 = db_result(db_query($sql, false));
$sql='SELECT `dept_id` FROM '.TABLE_PREFIX.'department ORDER BY `dept_id` LIMIT 1';
$dept_id_1 = db_result(db_query($sql, false));
$sql='SELECT `tpl_id` FROM '.TABLE_PREFIX.'email_template_group ORDER BY `tpl_id` LIMIT 1';
$template_id_1 = db_result(db_query($sql, false));
$sql='SELECT `group_id` FROM '.TABLE_PREFIX.'groups ORDER BY `group_id` LIMIT 1';
$group_id_1 = db_result(db_query($sql, false));
$sql='SELECT `value` FROM '.TABLE_PREFIX.'config WHERE namespace=\'core\' and `key`=\'default_timezone_id\' LIMIT 1';
$default_timezone = db_result(db_query($sql, false));
//Create admin user.
$sql='INSERT INTO '.TABLE_PREFIX.'staff SET created=NOW() '
.", isactive=1, isadmin=1, group_id='$group_id_1', dept_id='$dept_id_1'"
.", timezone_id='$default_timezone', max_page_size=25"
.', email='.db_input($vars['admin_email'])
.', firstname='.db_input($vars['fname'])
.', lastname='.db_input($vars['lname'])
.', username='******'username'])
.', passwd='.db_input(Passwd::hash($vars['passwd']));
if(!db_query($sql, false) || !($uid=db_insert_id()))
$this->errors['err']=__('Unable to create admin user (#6)');
}
if(!$this->errors) {
//Create default emails!
$email = $vars['email'];
list(,$domain)=explode('@',$vars['email']);
$sql='INSERT INTO '.TABLE_PREFIX.'email (`name`,`email`,`created`,`updated`) VALUES '
." ('Support','$email',NOW(),NOW())"
.",('osTicket Alerts','alerts@$domain',NOW(),NOW())"
.",('','noreply@$domain',NOW(),NOW())";
$support_email_id = db_query($sql, false) ? db_insert_id() : 0;
$sql='SELECT `email_id` FROM '.TABLE_PREFIX."email WHERE `email`='alerts@$domain' LIMIT 1";
$alert_email_id = db_result(db_query($sql, false));
//Create config settings---default settings!
$defaults = array(
'default_email_id'=>$support_email_id,
'alert_email_id'=>$alert_email_id,
'default_dept_id'=>$dept_id_1, 'default_sla_id'=>$sla_id_1,
'default_template_id'=>$template_id_1,
'admin_email'=>$vars['admin_email'],
'schema_signature'=>$streams['core'],
'helpdesk_url'=>URL,
'helpdesk_title'=>$vars['name']);
$config = new Config('core');
if (!$config->updateAll($defaults))
$this->errors['err']=__('Unable to create config settings').' (#7)';
// Set company name
require_once(INCLUDE_DIR.'class.company.php');
$company = new Company();
$company->getForm()->setAnswer('name', $vars['name']);
$company->getForm()->save();
foreach ($streams as $stream=>$signature) {
if ($stream != 'core') {
$config = new Config($stream);
if (!$config->update('schema_signature', $signature))
$this->errors['err']=__('Unable to create config settings').' (#8)';
}
}
}
if($this->errors) return false; //Abort on internal errors.
//Rewrite the config file - MUST be done last to allow for installer recovery.
$configFile= str_replace("define('OSTINSTALLED',FALSE);","define('OSTINSTALLED',TRUE);",$configFile);
$configFile= str_replace('%ADMIN-EMAIL',$vars['admin_email'],$configFile);
$configFile= str_replace('%CONFIG-DBHOST',$vars['dbhost'],$configFile);
$configFile= str_replace('%CONFIG-DBNAME',$vars['dbname'],$configFile);
$configFile= str_replace('%CONFIG-DBUSER',$vars['dbuser'],$configFile);
$configFile= str_replace('%CONFIG-DBPASS',$vars['dbpass'],$configFile);
$configFile= str_replace('%CONFIG-PREFIX',$vars['prefix'],$configFile);
$configFile= str_replace('%CONFIG-SIRI',Misc::randCode(32),$configFile);
if(!$fp || !ftruncate($fp,0) || !fwrite($fp,$configFile)) {
$this->errors['err']=__('Unable to write to config file. Permission denied! (#5)');
return false;
}
@fclose($fp);
/************* Make the system happy ***********************/
$sql='UPDATE '.TABLE_PREFIX."email SET dept_id=$dept_id_1";
db_query($sql, false);
global $cfg;
$cfg = new OsticketConfig();
//Create a ticket to make the system warm and happy.
$errors = array();
$ticket_vars = $i18n->getTemplate('templates/ticket/installed.yaml')
->getData();
$ticket = Ticket::create($ticket_vars, $errors, 'api', false, false);
if ($ticket
&& ($org = Organization::objects()->order_by('id')->one())) {
$user=User::lookup($ticket->getOwnerId());
$user->setOrganization($org);
}
//TODO: create another personalized ticket and assign to admin??
//Log a message.
$msg=__("Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!");
$sql='INSERT INTO '.TABLE_PREFIX.'syslog SET created=NOW(), updated=NOW(), log_type="Debug" '
.', title="osTicket installed!"'
.', log='.db_input($msg)
.', ip_address='.db_input($_SERVER['REMOTE_ADDR']);
db_query($sql, false);
return true;
}
static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
{
global $ost, $cfg, $thisclient, $_FILES;
// Don't enforce form validation for email
$field_filter = function ($type) use($origin) {
return function ($f) use($origin, $type) {
// Ultimately, only offer validation errors for web for
// non-internal fields. For email, no validation can be
// performed. For other origins, validate as usual
switch (strtolower($origin)) {
case 'email':
return false;
case 'staff':
// Required 'Contact Information' fields aren't required
// when staff open tickets
return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
case 'web':
return !$f->get('private');
default:
return true;
}
};
};
$reject_ticket = function ($message) use(&$errors) {
global $ost;
$errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
$ost->logWarning(_S('Ticket Denied'), $message, false);
return 0;
};
Signal::send('ticket.create.before', null, $vars);
// Create and verify the dynamic form entry for the new ticket
$form = TicketForm::getNewInstance();
$form->setSource($vars);
// If submitting via email or api, ensure we have a subject and such
if (!in_array(strtolower($origin), array('web', 'staff'))) {
foreach ($form->getFields() as $field) {
$fname = $field->get('name');
if ($fname && isset($vars[$fname]) && !$field->value) {
$field->value = $field->parse($vars[$fname]);
}
}
}
if (!$form->isValid($field_filter('ticket'))) {
$errors += $form->errors();
}
/*INICIO
Creado por Anthony Parisi
2016-02-01
Con las siguientes lineas de código, se crea el ticket mediante la API.*/
if (!in_array(strtolower($origin), array('web', 'staff'))) {
$errors = array();
}
/* FIN */
if ($vars['uid']) {
$user = User::lookup($vars['uid']);
}
$id = 0;
$fields = array();
$fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
switch (strtolower($origin)) {
case 'web':
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
break;
case 'staff':
$fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
$fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
$fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
case 'api':
$fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
break;
case 'email':
$fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
break;
default:
# TODO: Return error message
$errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
}
if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
$errors['err'] = __('Missing or invalid data - check the errors and try again');
}
//Make sure the due date is valid
if ($vars['duedate']) {
if (!$vars['time'] || strpos($vars['time'], ':') === false) {
$errors['time'] = __('Select a time from the list');
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
$errors['duedate'] = __('Invalid due date');
} elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
$errors['duedate'] = __('Due date must be in the future');
}
}
if (!$errors) {
# Perform ticket filter actions on the new ticket arguments
$__form = null;
if ($vars['topicId']) {
if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
$__form = $__form->instanciate();
$__form->setSource($vars);
}
}
try {
$vars = self::filterTicketData($origin, $vars, array($form, $__form), $user);
} catch (RejectedException $ex) {
return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName()));
}
//Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) {
$errors = array('err' => __("You've reached the maximum open tickets allowed."));
$ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false);
return 0;
}
// Allow vars to be changed in ticket filter and applied to the user
// account created or detected
if (!$user && $vars['email']) {
$user = User::lookupByEmail($vars['email']);
}
if (!$user) {
// Reject emails if not from registered clients (if
// configured)
if (strcasecmp($origin, 'email') === 0 && !$cfg->acceptUnregisteredEmail()) {
list($mailbox, $domain) = explode('@', $vars['email'], 2);
// Users not yet created but linked to an organization
// are still acceptable
if (!Organization::forDomain($domain)) {
return $reject_ticket(sprintf(_S('Ticket rejected (%s) (unregistered client)'), $vars['email']));
}
}
$user_form = UserForm::getUserForm()->getForm($vars);
if (!$user_form->isValid($field_filter('user')) || !($user = User::fromVars($user_form->getClean()))) {
$errors['user'] = __('Incomplete client information');
}
}
}
if ($vars['topicId']) {
if ($topic = Topic::lookup($vars['topicId'])) {
if ($topic_form = $topic->getForm()) {
$TF = $topic_form->getForm($vars);
$topic_form = $topic_form->instanciate();
$topic_form->setSource($vars);
if (!$TF->isValid($field_filter('topic'))) {
$errors = array_merge($errors, $TF->errors());
}
}
} else {
$errors['topicId'] = 'Invalid help topic selected';
}
}
// Any error above is fatal.
if ($errors) {
return 0;
}
Signal::send('ticket.create.validated', null, $vars);
# Some things will need to be unpacked back into the scope of this
# function
if (isset($vars['autorespond'])) {
$autorespond = $vars['autorespond'];
}
# Apply filter-specific priority
if ($vars['priorityId']) {
$form->setAnswer('priority', null, $vars['priorityId']);
}
// If the filter specifies a help topic which has a form associated,
// and there was previously either no help topic set or the help
// topic did not have a form, there's no need to add it now as (1)
// validation is closed, (2) there may be a form already associated
// and filled out from the original help topic, and (3) staff
// members can always add more forms now
// OK...just do it.
$statusId = $vars['statusId'];
$deptId = $vars['deptId'];
//pre-selected Dept if any.
$source = ucfirst($vars['source']);
// Apply email settings for emailed tickets. Email settings should
// trump help topic settins if the email has an associated help
// topic
if ($vars['emailId'] && ($email = Email::lookup($vars['emailId']))) {
$deptId = $deptId ?: $email->getDeptId();
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $email->getPriorityId());
}
if ($autorespond) {
$autorespond = $email->autoRespond();
}
if (!isset($topic) && ($T = $email->getTopic()) && $T->isActive()) {
$topic = $T;
}
$email = null;
$source = 'Email';
}
if (!isset($topic)) {
// This may return NULL, no big deal
$topic = $cfg->getDefaultTopic();
}
// Intenal mapping magic...see if we need to override anything
if (isset($topic)) {
$deptId = $deptId ?: $topic->getDeptId();
$statusId = $statusId ?: $topic->getStatusId();
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $topic->getPriorityId());
}
if ($autorespond) {
$autorespond = $topic->autoRespond();
}
//Auto assignment.
if (!isset($vars['staffId']) && $topic->getStaffId()) {
$vars['staffId'] = $topic->getStaffId();
} elseif (!isset($vars['teamId']) && $topic->getTeamId()) {
$vars['teamId'] = $topic->getTeamId();
}
//set default sla.
if (isset($vars['slaId'])) {
$vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId();
} elseif ($topic && $topic->getSLAId()) {
$vars['slaId'] = $topic->getSLAId();
}
}
// Auto assignment to organization account manager
if (($org = $user->getOrganization()) && $org->autoAssignAccountManager() && ($code = $org->getAccountManagerId())) {
if (!isset($vars['staffId']) && $code[0] == 's') {
$vars['staffId'] = substr($code, 1);
} elseif (!isset($vars['teamId']) && $code[0] == 't') {
$vars['teamId'] = substr($code, 1);
}
}
// Last minute checks
$priority = $form->getAnswer('priority');
if (!$priority || !$priority->getIdValue()) {
$form->setAnswer('priority', null, $cfg->getDefaultPriorityId());
}
$deptId = $deptId ?: $cfg->getDefaultDeptId();
$statusId = $statusId ?: $cfg->getDefaultTicketStatusId();
$topicId = isset($topic) ? $topic->getId() : 0;
$ipaddress = $vars['ip'] ?: $_SERVER['REMOTE_ADDR'];
$source = $source ?: 'Web';
//We are ready son...hold on to the rails.
$number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber();
$sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,user_id=' . db_input($user->getId()) . ' ,`number`=' . db_input($number) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source);
if (isset($vars['emailId']) && $vars['emailId']) {
$sql .= ', email_id=' . db_input($vars['emailId']);
}
//Make sure the origin is staff - avoid firebug hack!
if ($vars['duedate'] && !strcasecmp($origin, 'staff')) {
$sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time'])));
}
if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) {
return null;
}
/* -------------------- POST CREATE ------------------------ */
// Save the (common) dynamic form
$form->setTicketId($id);
$form->save();
// Save the form data from the help-topic form, if any
if ($topic_form) {
$topic_form->setTicketId($id);
$topic_form->save();
}
$ticket->loadDynamicData();
$dept = $ticket->getDept();
// Add organizational collaborators
if ($org && $org->autoAddCollabs()) {
$pris = $org->autoAddPrimaryContactsAsCollabs();
$members = $org->autoAddMembersAsCollabs();
$settings = array('isactive' => true);
$collabs = array();
foreach ($org->allMembers() as $u) {
if ($members || $pris && $u->isPrimaryContact()) {
if ($c = $ticket->addCollaborator($u, $settings, $errors)) {
$collabs[] = (string) $c;
}
}
}
//TODO: Can collaborators add others?
if ($collabs) {
//TODO: Change EndUser to name of user.
$ticket->logNote(sprintf(_S('Collaborators for %s organization added'), $org->getName()), implode("<br>", $collabs), $org->getName(), false);
}
}
//post the message.
$vars['title'] = $vars['subject'];
//Use the initial subject as title of the post.
$vars['userId'] = $ticket->getUserId();
$message = $ticket->postMessage($vars, $origin, false);
// Configure service-level-agreement for this ticket
$ticket->selectSLAId($vars['slaId']);
// Assign ticket to staff or team (new ticket by staff)
if ($vars['assignId']) {
$ticket->assign($vars['assignId'], $vars['note']);
} else {
// Auto assign staff or team - auto assignment based on filter
// rules. Both team and staff can be assigned
if ($vars['staffId']) {
$ticket->assignToStaff($vars['staffId'], _S('Auto Assignment'));
}
if ($vars['teamId']) {
// No team alert if also assigned to an individual agent
$ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), !$vars['staffId']);
}
}
// Apply requested status — this should be done AFTER assignment,
// because if it is requested to be closed, it should not cause the
// ticket to be reopened for assignment.
if ($statusId) {
$ticket->setStatus($statusId, false, false);
}
/********** double check auto-response ************/
//Override auto responder if the FROM email is one of the internal emails...loop control.
if ($autorespond && Email::getIdByEmail($ticket->getEmail())) {
$autorespond = false;
}
# Messages that are clearly auto-responses from email systems should
# not have a return 'ping' message
if (isset($vars['flags']) && $vars['flags']['bounce']) {
$autorespond = false;
}
if ($autorespond && $message->isAutoReply()) {
$autorespond = false;
}
//post canned auto-response IF any (disables new ticket auto-response).
if ($vars['cannedResponseId'] && $ticket->postCannedReply($vars['cannedResponseId'], $message->getId(), $autorespond)) {
$ticket->markUnAnswered();
//Leave the ticket as unanswred.
$autorespond = false;
}
//Check department's auto response settings
// XXX: Dept. setting doesn't affect canned responses.
if ($autorespond && $dept && !$dept->autoRespONNewTicket()) {
$autorespond = false;
}
//Don't send alerts to staff when the message is a bounce
// this is necessary to avoid possible loop (especially on new ticket)
if ($alertstaff && $message->isBounce()) {
$alertstaff = false;
}
/***** See if we need to send some alerts ****/
$ticket->onNewTicket($message, $autorespond, $alertstaff);
/************ check if the user JUST reached the max. open tickets limit **********/
if ($cfg->getMaxOpenTickets() > 0 && ($user = $ticket->getOwner()) && $user->getNumOpenTickets() == $cfg->getMaxOpenTickets()) {
$ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff'));
}
/* Start tracking ticket lifecycle events */
$ticket->logEvent('created');
// Fire post-create signal (for extra email sending, searching)
Signal::send('model.created', $ticket);
/*INICIO
Anthony Parisi
2016-02-05
Con las siguientes lineas de código, se actualizan los campos de
Detalle de su Solicitud en las tablas descritas en la Sentencia SQL*/
if (!in_array(strtolower($origin), array('web', 'staff'))) {
//echo "<pre>";
//var_dump($vars);
//die($vars['valores']);
foreach ($ticket as $key => $value) {
if ($key == "id") {
$ticket_idAPI = $value;
}
if ($key == "last_message") {
$last_message = $value;
$datos = explode("\n", $last_message);
$nombre = $vars['name'];
$correo = $vars['email'];
$telefono = $vars['phone'];
$valores = $vars['valores'];
$adicional = explode("%%", $valores);
//die($adicional[4]);
/*$nombre = ucwords(strtolower(substr($datos[0], 20, strlen($datos[0])-21)));
$correo = strtolower(substr($datos[1], 20, strlen($datos[1])-21));
$telefono = substr($datos[2], 22, strlen($datos[2])-23);
$i = 5;
$mensaje = "";
while(strpos($datos[$i], "------------------------------------------------------") === false){
$mensaje .= $datos[$i];
$i++;
}
for($i=5;$i < (count($datos)-6);$i++){
if(strpos($datos[$i], "TIPO DE PASAJE: ") > -1)
$pasaje = substr($datos[$i], 28, strlen($datos[$i])-29);
elseif(strpos($datos[$i], "CIUDAD DE ORIGEN: ") > -1)
$origen = substr($datos[$i], 18, strlen($datos[$i])-19);
elseif(strpos($datos[$i], "CIUDAD DE DESTINO: ") > -1)
$destino = substr($datos[$i], 21, strlen($datos[$i])-22);
elseif(strpos($datos[$i], "FECHA DE SALIDA: ") > -1)
$salida = substr($datos[$i], 17, strlen($datos[$i])-18);
elseif(strpos($datos[$i], "FECHA DE REGRESO: ") > -1)
$regreso = substr($datos[$i], 20, strlen($datos[$i])-21);
elseif(strpos($datos[$i], "CLASE: ") > -1)
$clase = substr($datos[$i], 19, strlen($datos[$i])-20);
elseif(strpos($datos[$i], "AEROL") > -1)
$aerolinea = substr($datos[$i], 14, strlen($datos[$i])-15);
}
$adultos = substr($datos[count($datos)-5], 9, strlen($datos[count($datos)-5])-10);
$mayores = substr($datos[count($datos)-4], 11, strlen($datos[count($datos)-4])-12);
$ninos = substr($datos[count($datos)-3], 9, strlen($datos[count($datos)-3])-10);
$bebes = substr($datos[count($datos)-2], 8, strlen($datos[count($datos)-2])-9);*/
}
}
$detail = '{"88":"Cotizacion PopPup"}';
$mysqli = new mysqli(DBHOST, DBUSER, DBPASS, DBNAME);
$mysqli->query("UPDATE `ost_form_entry_values` SET `value` = '{$detail}' WHERE field_id = '20' AND `entry_id` = (SELECT id FROM ost_form_entry WHERE object_id = '{$ticket_idAPI}' AND object_type = 'T');");
$mysqli->query("INSERT INTO `ost_ticket__cdata` SET `subject`='88', `ticket_id`= '{$ticket_idAPI}' ON DUPLICATE KEY UPDATE `subject`='88';");
$sqlUser = $mysqli->query("SELECT id FROM ost_user WHERE id = '" . $user->getId() . "' AND `org_id` = 30 LIMIT 1;");
$rowUser = mysqli_num_rows($sqlUser);
if ($rowUser <= 0) {
$mysqli->query("UPDATE ost_user SET `org_id` = 30, `updated` = NOW() WHERE id = " . $user->getId() . " LIMIT 1;");
}
$mysqli->query("INSERT INTO \n `ost_cotizaciones` (\n `ticket_id`, \n `nombre`, \n `correo`, \n `telefono`, \n `mensaje`, \n `tipo_vuelo`, \n `origen`, \n `destino`, \n `salida`, \n `regreso`, \n `clase`, \n `aerolinea`, \n `adultos`, \n `mayores`, \n `ninos`, \n `bebe`) \n VALUES (\n '{$ticket_idAPI}', \n '{$nombre}', \n '{$correo}', \n '{$telefono}', \n '{$adicional['0']}', \n '{$adicional['1']}', \n '{$adicional['2']}', \n '{$adicional['3']}', \n '{$adicional['4']}', \n '{$adicional['5']}', \n '{$adicional['6']}', \n '{$adicional['7']}', \n '{$adicional['8']}', \n '{$adicional['9']}', \n '{$adicional['10']}', \n '{$adicional['11']}');");
}
/* FIN */
/* Phew! ... time for tea (KETEPA) */
return $ticket;
}
function install($vars)
{
$this->errors = $f = array();
$f['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
$f['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$f['fname'] = array('type' => 'string', 'required' => 1, 'error' => 'First name required');
$f['lname'] = array('type' => 'string', 'required' => 1, 'error' => 'Last name required');
$f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$f['username'] = array('type' => 'username', 'required' => 1, 'error' => 'Username required');
$f['passwd'] = array('type' => 'password', 'required' => 1, 'error' => 'Password required');
$f['passwd2'] = array('type' => 'string', 'required' => 1, 'error' => 'Confirm password');
$f['prefix'] = array('type' => 'string', 'required' => 1, 'error' => 'Table prefix required');
$f['dbhost'] = array('type' => 'string', 'required' => 1, 'error' => 'Hostname required');
$f['dbname'] = array('type' => 'string', 'required' => 1, 'error' => 'Database name required');
$f['dbuser'] = array('type' => 'string', 'required' => 1, 'error' => 'Username required');
$f['dbpass'] = array('type' => 'string', 'required' => 1, 'error' => 'password required');
if (!Validator::process($f, $vars, $this->errors) && !$this->errors['err']) {
$this->errors['err'] = 'Missing or invalid data - correct the errors and try again.';
}
//Staff's email can't be same as system emails.
if ($vars['admin_email'] && $vars['email'] && !strcasecmp($vars['admin_email'], $vars['email'])) {
$this->errors['admin_email'] = 'Conflicts with system email above';
}
//Admin's pass confirmation.
if (!$this->errors && strcasecmp($vars['passwd'], $vars['passwd2'])) {
$this->errors['passwd2'] = 'passwords to not match!';
}
//Check table prefix underscore required at the end!
if ($vars['prefix'] && substr($vars['prefix'], -1) != '_') {
$this->errors['prefix'] = 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'';
}
//Make sure admin username is not very predictable. XXX: feels dirty but necessary
if (!$this->errors['username'] && in_array(strtolower($vars['username']), array('admin', 'admins', 'username', 'osticket'))) {
$this->errors['username'] = '******';
}
// Support port number specified in the hostname with a colon (:)
list($host, $port) = explode(':', $vars['dbhost']);
if ($port && is_numeric($port) && ($port < 1 || $port > 65535)) {
$this->errors['db'] = 'Invalid database port number';
}
//MYSQL: Connect to the DB and check the version & database (create database if it doesn't exist!)
if (!$this->errors) {
if (!db_connect($vars['dbhost'], $vars['dbuser'], $vars['dbpass'])) {
$this->errors['db'] = 'Unable to connect to MySQL server. ' . db_connect_error();
} elseif (explode('.', db_version()) < explode('.', $this->getMySQLVersion())) {
$this->errors['db'] = sprintf('osTicket requires MySQL %s or better!', $this->getMySQLVersion());
} elseif (!db_select_database($vars['dbname']) && !db_create_database($vars['dbname'])) {
$this->errors['dbname'] = 'Database doesn\'t exist';
$this->errors['db'] = 'Unable to create the database.';
} elseif (!db_select_database($vars['dbname'])) {
$this->errors['dbname'] = 'Unable to select the database';
} else {
//Abort if we have another installation (or table) with same prefix.
$sql = 'SELECT * FROM `' . $vars['prefix'] . 'config` LIMIT 1';
if (db_query($sql, false)) {
$this->errors['err'] = 'We have a problem - another installation with same table prefix exists!';
$this->errors['prefix'] = 'Prefix already in-use';
} else {
//Try changing charset and collation of the DB - no bigie if we fail.
db_query('ALTER DATABASE ' . $vars['dbname'] . ' DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci', false);
}
}
}
//bailout on errors.
if ($this->errors) {
return false;
}
/*************** We're ready to install ************************/
define('ADMIN_EMAIL', $vars['admin_email']);
//Needed to report SQL errors during install.
define('PREFIX', $vars['prefix']);
//Table prefix
$debug = true;
// Change it to false to squelch SQL errors.
//Last minute checks.
if (!file_exists($this->getConfigFile()) || !($configFile = file_get_contents($this->getConfigFile()))) {
$this->errors['err'] = 'Unable to read config file. Permission denied! (#2)';
} elseif (!($fp = @fopen($this->getConfigFile(), 'r+'))) {
$this->errors['err'] = 'Unable to open config file for writing. Permission denied! (#3)';
} else {
$streams = DatabaseMigrater::getUpgradeStreams(INCLUDE_DIR . 'upgrader/streams/');
foreach ($streams as $stream => $signature) {
$schemaFile = INC_DIR . "streams/{$stream}/install-mysql.sql";
if (!file_exists($schemaFile) || !($fp2 = fopen($schemaFile, 'rb'))) {
$this->errors['err'] = $stream . ': Internal Error - please make sure your download is the latest (#1)';
} elseif (!($hash = md5(fread($fp2, filesize($schemaFile)))) || strcasecmp($signature, $hash)) {
$this->errors['err'] = $stream . ': Unknown or invalid schema signature (' . $signature . ' .. ' . $hash . ')';
} elseif (!$this->load_sql_file($schemaFile, $vars['prefix'], true, $debug)) {
$this->errors['err'] = $stream . ': Error parsing SQL schema! Get help from developers (#4)';
}
}
}
$sql = 'SELECT `id` FROM ' . PREFIX . 'sla ORDER BY `id` LIMIT 1';
$sla_id_1 = db_result(db_query($sql, false), 0);
$sql = 'SELECT `dept_id` FROM ' . PREFIX . 'department ORDER BY `dept_id` LIMIT 1';
$dept_id_1 = db_result(db_query($sql, false), 0);
$sql = 'SELECT `tpl_id` FROM ' . PREFIX . 'email_template_group ORDER BY `tpl_id` LIMIT 1';
$template_id_1 = db_result(db_query($sql, false), 0);
$sql = 'SELECT `group_id` FROM ' . PREFIX . 'groups ORDER BY `group_id` LIMIT 1';
$group_id_1 = db_result(db_query($sql, false), 0);
$sql = 'SELECT `id` FROM ' . PREFIX . 'timezone WHERE offset=-5.0 LIMIT 1';
$eastern_timezone = db_result(db_query($sql, false), 0);
if (!$this->errors) {
//Create admin user.
$sql = 'INSERT INTO ' . PREFIX . 'staff SET created=NOW() ' . ", isactive=1, isadmin=1, group_id={$group_id_1}, dept_id={$dept_id_1}" . ", timezone_id={$eastern_timezone}, max_page_size=25" . ', email=' . db_input($vars['admin_email']) . ', firstname=' . db_input($vars['fname']) . ', lastname=' . db_input($vars['lname']) . ', username='******'username']) . ', passwd=' . db_input(Passwd::hash($vars['passwd']));
if (!db_query($sql, false) || !($uid = db_insert_id())) {
$this->errors['err'] = 'Unable to create admin user (#6)';
}
}
if (!$this->errors) {
//Create default emails!
$email = $vars['email'];
list(, $domain) = explode('@', $vars['email']);
$sql = 'INSERT INTO ' . PREFIX . 'email (`name`,`email`,`created`,`updated`) VALUES ' . " ('Support','{$email}',NOW(),NOW())" . ",('osTicket Alerts','alerts@{$domain}',NOW(),NOW())" . ",('','noreply@{$domain}',NOW(),NOW())";
$support_email_id = db_query($sql, false) ? db_insert_id() : 0;
$sql = 'SELECT `email_id` FROM ' . PREFIX . "email WHERE `email`='alerts@{$domain}' LIMIT 1";
$alert_email_id = db_result(db_query($sql, false), 0);
//Create config settings---default settings!
//XXX: rename ostversion helpdesk_* ??
// XXX: Some of this can go to the core install file
$defaults = array('isonline' => '0', 'default_email_id' => $support_email_id, 'alert_email_id' => $alert_email_id, 'default_dept_id' => $dept_id_1, 'default_sla_id' => $sla_id_1, 'default_timezone_id' => $eastern_timezone, 'default_template_id' => $template_id_1, 'admin_email' => db_input($vars['admin_email']), 'schema_signature' => db_input($streams['core']), 'helpdesk_url' => db_input(URL), 'helpdesk_title' => db_input($vars['name']));
foreach ($defaults as $key => $value) {
$sql = 'UPDATE ' . PREFIX . 'config SET updated=NOW(), value=' . $value . ' WHERE namespace="core" AND `key`=' . db_input($key);
if (!db_query($sql, false)) {
$this->errors['err'] = 'Unable to create config settings (#7)';
}
}
foreach ($streams as $stream => $signature) {
if ($stream != 'core') {
$sql = 'INSERT INTO ' . PREFIX . 'config (`namespace`, `key`, `value`, `updated`) ' . 'VALUES (' . db_input($stream) . ', ' . db_input('schema_signature') . ', ' . db_input($signature) . ', NOW())';
if (!db_query($sql, false)) {
$this->errors['err'] = 'Unable to create config settings (#7)';
}
}
}
}
if ($this->errors) {
return false;
}
//Abort on internal errors.
//Rewrite the config file - MUST be done last to allow for installer recovery.
$configFile = str_replace("define('OSTINSTALLED',FALSE);", "define('OSTINSTALLED',TRUE);", $configFile);
$configFile = str_replace('%ADMIN-EMAIL', $vars['admin_email'], $configFile);
$configFile = str_replace('%CONFIG-DBHOST', $vars['dbhost'], $configFile);
$configFile = str_replace('%CONFIG-DBNAME', $vars['dbname'], $configFile);
$configFile = str_replace('%CONFIG-DBUSER', $vars['dbuser'], $configFile);
$configFile = str_replace('%CONFIG-DBPASS', $vars['dbpass'], $configFile);
$configFile = str_replace('%CONFIG-PREFIX', $vars['prefix'], $configFile);
$configFile = str_replace('%CONFIG-SIRI', Misc::randCode(32), $configFile);
if (!$fp || !ftruncate($fp, 0) || !fwrite($fp, $configFile)) {
$this->errors['err'] = 'Unable to write to config file. Permission denied! (#5)';
return false;
}
@fclose($fp);
/************* Make the system happy ***********************/
$sql = 'UPDATE ' . PREFIX . "email SET dept_id={$dept_id_1}";
db_query($sql, false);
$sql = 'UPDATE ' . PREFIX . "department SET email_id={$support_email_id}" . ", autoresp_email_id={$support_email_id}";
db_query($sql, false);
//Create a ticket to make the system warm and happy.
$sql = 'INSERT INTO ' . PREFIX . 'ticket SET created=NOW(), status="open", source="Web" ' . " ,priority_id=0, dept_id={$dept_id_1}, topic_id=0 " . ' ,ticketID=' . db_input(Misc::randNumber(6)) . ' ,email="*****@*****.**" ' . ' ,name="osTicket Support" ' . ' ,subject="osTicket Installed!"';
if (db_query($sql, false) && ($tid = db_insert_id())) {
if (!($msg = file_get_contents(INC_DIR . 'msg/installed.txt'))) {
$msg = 'Congratulations and Thank you for choosing osTicket!';
}
$sql = 'INSERT INTO ' . PREFIX . 'ticket_thread SET created=NOW()' . ', source="Web" ' . ', thread_type="M" ' . ', ticket_id=' . db_input($tid) . ', title=' . db_input('osTicket Installed') . ', body=' . db_input($msg);
db_query($sql, false);
}
//TODO: create another personalized ticket and assign to admin??
//Log a message.
$msg = "Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!";
$sql = 'INSERT INTO ' . PREFIX . 'syslog SET created=NOW(), updated=NOW(), log_type="Debug" ' . ', title="osTicket installed!"' . ', log=' . db_input($msg) . ', ip_address=' . db_input($_SERVER['REMOTE_ADDR']);
db_query($sql, false);
return true;
}
function install($vars)
{
$this->errors = $f = array();
$f['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
$f['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$f['fname'] = array('type' => 'string', 'required' => 1, 'error' => 'First name required');
$f['lname'] = array('type' => 'string', 'required' => 1, 'error' => 'Last name required');
$f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
$f['username'] = array('type' => 'username', 'required' => 1, 'error' => 'Username required');
$f['passwd'] = array('type' => 'password', 'required' => 1, 'error' => 'Password required');
$f['passwd2'] = array('type' => 'string', 'required' => 1, 'error' => 'Confirm password');
$f['prefix'] = array('type' => 'string', 'required' => 1, 'error' => 'Table prefix required');
$f['dbhost'] = array('type' => 'string', 'required' => 1, 'error' => 'Hostname required');
$f['dbname'] = array('type' => 'string', 'required' => 1, 'error' => 'Database name required');
$f['dbuser'] = array('type' => 'string', 'required' => 1, 'error' => 'Username required');
$f['dbpass'] = array('type' => 'string', 'required' => 1, 'error' => 'password required');
if (!Validator::process($f, $vars, $this->errors) && !$this->errors['err']) {
$this->errors['err'] = 'Missing or invalid data - correct the errors and try again.';
}
//Staff's email can't be same as system emails.
if ($vars['admin_email'] && $vars['email'] && !strcasecmp($vars['admin_email'], $vars['email'])) {
$this->errors['admin_email'] = 'Conflicts with system email above';
}
//Admin's pass confirmation.
if (!$this->errors && strcasecmp($vars['passwd'], $vars['passwd2'])) {
$this->errors['passwd2'] = 'passwords to not match!';
}
//Check table prefix underscore required at the end!
if ($vars['prefix'] && substr($vars['prefix'], -1) != '_') {
$this->errors['prefix'] = 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'';
}
//Make sure admin username is not very predictable. XXX: feels dirty but necessary
if (!$this->errors['username'] && in_array(strtolower($vars['username']), array('admin', 'admins', 'username', 'osticket'))) {
$this->errors['username'] = '******';
}
//MYSQL: Connect to the DB and check the version & database (create database if it doesn't exist!)
if (!$this->errors) {
if (!db_connect($vars['dbhost'], $vars['dbuser'], $vars['dbpass'])) {
$this->errors['db'] = 'Unable to connect to MySQL server. Possibly invalid login info.';
} elseif (db_version() < $this->getMySQLVersion()) {
$this->errors['db'] = sprintf('osTicket requires MySQL %s or better!', $this->getMySQLVersion());
} elseif (!db_select_database($vars['dbname']) && !db_create_database($vars['dbname'])) {
$this->errors['dbname'] = 'Database doesn\'t exist';
$this->errors['db'] = 'Unable to create the database.';
} elseif (!db_select_database($vars['dbname'])) {
$this->errors['dbname'] = 'Unable to select the database';
}
}
//bailout on errors.
if ($this->errors) {
return false;
}
/*************** We're ready to install ************************/
define('ADMIN_EMAIL', $vars['admin_email']);
//Needed to report SQL errors during install.
define('PREFIX', $vars['prefix']);
//Table prefix
$schemaFile = INC_DIR . 'sql/osTicket-mysql.sql';
//DB dump.
$debug = true;
//XXX:Change it to true to show SQL errors.
//Last minute checks.
if (!file_exists($schemaFile)) {
$this->errors['err'] = 'Internal Error - please make sure your download is the latest (#1)';
} elseif (!($signature = trim(file_get_contents("{$schemaFile}.md5"))) || strcasecmp($signature, md5_file($schemaFile))) {
$this->errors['err'] = 'Unknown or invalid schema signature (' . $signature . ' .. ' . md5_file($schemaFile) . ')';
} elseif (!file_exists($this->getConfigFile()) || !($configFile = file_get_contents($this->getConfigFile()))) {
$this->errors['err'] = 'Unable to read config file. Permission denied! (#2)';
} elseif (!($fp = @fopen($this->getConfigFile(), 'r+'))) {
$this->errors['err'] = 'Unable to open config file for writing. Permission denied! (#3)';
} elseif (!$this->load_sql_file($schemaFile, $vars['prefix'], true, $debug)) {
$this->errors['err'] = 'Error parsing SQL schema! Get help from developers (#4)';
}
if (!$this->errors) {
//Create admin user.
$sql = 'INSERT INTO ' . PREFIX . 'staff SET created=NOW() ' . ', isactive=1, isadmin=1, group_id=1, dept_id=1, timezone_id=8, max_page_size=25 ' . ', email=' . db_input($_POST['admin_email']) . ', firstname=' . db_input($vars['fname']) . ', lastname=' . db_input($vars['lname']) . ', username='******'username']) . ', passwd=' . db_input(Passwd::hash($vars['passwd']));
if (!mysql_query($sql) || !($uid = mysql_insert_id())) {
$this->errors['err'] = 'Unable to create admin user (#6)';
}
}
if (!$this->errors) {
//Create config settings---default settings!
//XXX: rename ostversion helpdesk_* ??
$sql = 'INSERT INTO ' . PREFIX . 'config SET updated=NOW(), isonline=0 ' . ', default_email_id=1, alert_email_id=2, default_dept_id=1 ' . ', default_sla_id=1, default_timezone_id=8, default_template_id=1 ' . ', admin_email=' . db_input($vars['admin_email']) . ', schema_signature=' . db_input($signature) . ', helpdesk_url=' . db_input(URL) . ', helpdesk_title=' . db_input($vars['name']);
if (!mysql_query($sql) || !($cid = mysql_insert_id())) {
$this->errors['err'] = 'Unable to create config settings (#7)';
}
}
if ($this->errors) {
return false;
}
//Abort on internal errors.
//Rewrite the config file - MUST be done last to allow for installer recovery.
$configFile = str_replace("define('OSTINSTALLED',FALSE);", "define('OSTINSTALLED',TRUE);", $configFile);
$configFile = str_replace('%ADMIN-EMAIL', $vars['admin_email'], $configFile);
$configFile = str_replace('%CONFIG-DBHOST', $vars['dbhost'], $configFile);
$configFile = str_replace('%CONFIG-DBNAME', $vars['dbname'], $configFile);
$configFile = str_replace('%CONFIG-DBUSER', $vars['dbuser'], $configFile);
$configFile = str_replace('%CONFIG-DBPASS', $vars['dbpass'], $configFile);
$configFile = str_replace('%CONFIG-PREFIX', $vars['prefix'], $configFile);
$configFile = str_replace('%CONFIG-SIRI', Misc::randcode(32), $configFile);
if (!$fp || !ftruncate($fp, 0) || !fwrite($fp, $configFile)) {
$this->errors['err'] = 'Unable to write to config file. Permission denied! (#5)';
return false;
}
@fclose($fp);
/************* Make the system happy ***********************/
//Create default emails!
$email = $vars['email'];
list(, $domain) = explode('@', $vars['email']);
$sql = 'INSERT INTO ' . PREFIX . 'email (`email_id`, `dept_id`, `name`,`email`,`created`,`updated`) VALUES ' . " (1,1,'Support','{$email}',NOW(),NOW())" . ",(2,1,'osTicket Alerts','alerts@{$domain}',NOW(),NOW())" . ",(3,1,'','noreply@{$domain}',NOW(),NOW())";
@mysql_query($sql);
//Create a ticket to make the system warm and happy.
$sql = 'INSERT INTO ' . PREFIX . 'ticket SET created=NOW(), status="open", source="Web" ' . ' ,priority_id=2, dept_id=1, topic_id=1 ' . ' ,ticketID=' . db_input(Misc::randNumber(6)) . ' ,email="*****@*****.**" ' . ' ,name="osTicket Support" ' . ' ,subject="osTicket Installed!"';
if (mysql_query($sql) && ($tid = mysql_insert_id())) {
if (!($msg = file_get_contents(INC_DIR . 'msg/installed.txt'))) {
$msg = 'Congratulations and Thank you for choosing osTicket!';
}
$sql = 'INSERT INTO ' . PREFIX . 'ticket_thread SET created=NOW()' . ', source="Web" ' . ', thread_type="M" ' . ', ticket_id=' . db_input($tid) . ', title=' . db_input('osTicket Installed') . ', body=' . db_input($msg);
@mysql_query($sql);
}
//TODO: create another personalized ticket and assign to admin??
//Log a message.
$msg = "Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!";
$sql = 'INSERT INTO ' . PREFIX . 'syslog SET created=NOW(), updated=NOW(), log_type="Debug" ' . ', title="osTicket installed!"' . ', log=' . db_input($msg) . ', ip_address=' . db_input($_SERVER['REMOTE_ADDR']);
@mysql_query($sql);
return true;
}
<?php
require_once '../../../config.php';
require_once WB_PATH . '/framework/functions.php';
require_once WB_PATH . '/modules/admin.php';
require_once WB_PATH . '/modules/foldergallery/info.php';
require_once WB_PATH . '/modules/foldergallery/scripts/functions.php';
require_once WB_PATH . '/modules/foldergallery/admin/scripts/backend.functions.php';
require_once WB_PATH . '/modules/foldergallery/class/validator.php';
// Validate Data
$v = new Validator();
$v->setData($_POST);
$v->setKeys(array('section_id' => 'integer', 'page_id' => 'integer', 'cat_parent' => 'string', 'folder_name' => 'string', 'cat_title' => 'string', 'cat_desc' => 'string'));
$v->process();
$request = $v->getValidData();
// This is used to prevent SQL attacks
$request['cat_parent'] = $admin->add_slashes($request['cat_parent']);
$request['folder_name'] = $v->getSaveFilename($request['folder_name']);
$request['cat_title'] = $admin->add_slashes($request['cat_title']);
$request['cat_desc'] = $admin->add_slashes($request['cat_desc']);
// Get the settings for this section
$settings = getSettings($section_id);
// Check if Parent Directory exists
if ($request['cat_parent'] == '/') {
$request['cat_parent'] = '';
}
$parent_dir = WB_PATH . $settings['root_dir'] . $request['cat_parent'];
if (!is_dir($parent_dir)) {
die('A Error occured during creating a new directory!');
}
// Check if new Directory does not allready exist
function updatePagesSettings($vars, &$errors)
{
$f = array();
$f['landing_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
$f['offline_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
$f['thank-you_page_id'] = array('type' => 'int', 'required' => 1, 'error' => 'required');
if ($_FILES['logo']) {
$error = false;
list($logo) = AttachmentFile::format($_FILES['logo']);
if (!$logo) {
} elseif ($logo['error']) {
$errors['logo'] = $logo['error'];
} elseif (!($id = AttachmentFile::uploadLogo($logo, $error))) {
$errors['logo'] = 'Unable to upload logo image. ' . $error;
}
}
if (!Validator::process($f, $vars, $errors) || $errors) {
return false;
}
if (isset($vars['delete-logo'])) {
foreach ($vars['delete-logo'] as $id) {
if ($vars['selected-logo'] != $id && ($f = AttachmentFile::lookup($id))) {
$f->delete();
}
}
}
return $this->updateAll(array('landing_page_id' => $vars['landing_page_id'], 'offline_page_id' => $vars['offline_page_id'], 'thank-you_page_id' => $vars['thank-you_page_id'], 'client_logo_id' => is_numeric($vars['selected-logo']) && $vars['selected-logo'] ? $vars['selected-logo'] : false));
}
