public function sendOrder()
{
$this->_modelAutoOrderQueue = $this->_getGlobalData('Model_AutoOrderQueue', 'object');
$this->_workOrder = $this->_modelAutoOrderQueue->findAll();
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$sendOrder = array();
$updateUser = array();
foreach ($this->_workOrder as $workOrder) {
$roomClass = $this->_utilRooms->getRoom($workOrder['room_id']);
$userClasses = $roomClass->findOnlineUser();
//查找房间内所有在线的用户
if (!$userClasses) {
continue;
}
//如果没有用户对象,就跳过
$userClass = $this->_findMinUser($userClasses, $workOrder);
//找到工单数最少的那个用户
if ($userClass === false) {
continue;
}
//如果没有找到对象就跳过
array_push($sendOrder, $workOrder['Id']);
//压入数组.表示此ID的工单已经发送出去了.
$this->updateWorkOrderOwner($userClass, $workOrder);
}
if (count($sendOrder)) {
$this->_clearSendOrder($sendOrder);
}
//如果有工单发出去,就删除这个工单
}
/**
* 回复用户信息
*/
public function actionReply()
{
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$timeout = intval(strtotime($_POST['create_time'])) + intval($_POST['timeout']);
if (CURRENT_TIME > $timeout && $_POST['cur_status'] == 1) {
//如果当前时间大于超时时间,并且当前工单为未处理状态,就说明回复时间已经过了,那么就超时
$isTimeout = '1';
} else {
$isTimeout = '0';
}
$replyContent = $_POST['reply'];
if ($_POST['lock']) {
$replyContent = '<em>[该消息未发送到游戏服务器]</em> ' . $replyContent;
}
//如果为不发送消息将自动在前面加上
$addQaArr = array('is_timeout' => $isTimeout, 'work_order_id' => $_POST['Id'], 'content' => $replyContent, 'qa' => 1, 'reply_name' => $userClass['_userName'], 'create_time' => CURRENT_TIME, 'game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id']);
if ($isTimeout) {
$addQaArr['last_reply_time'] = $timeout;
}
//如果超时的话,将记录最后超时的时间
if ($_POST['source'] == 2 && !$_POST['lock']) {
//如果工单来源为2并且lock为不锁定,那么就要发送webservice
$gameServerList = $this->_getGlobalData('gameser_list');
$gameServerUrl = $gameServerList[$_POST['game_server_id']]['send_msg_url'];
//获取url地址
if (!$gameServerUrl) {
$this->_utilMsg->showMsg('发送消息给游戏服务端失败', -2);
}
$isOk = $this->_sendMsg(array('work_order_id' => $_POST['Id'], 'service_id' => $userClass['_serviceId'] ? $userClass['_serviceId'] : '001', 'content' => $replyContent, 'server_url' => $gameServerUrl, 'status' => $_POST['status']));
if ($isOk !== true) {
$this->_utilMsg->showMsg($isOk, -2);
}
}
$this->_modelWorkOrderQa->add($addQaArr);
#------改变房间工单,用户回复数------#
$userClass->setUpdateInfo(1);
$userClass->addToReplyNum(1);
if ($_POST['owner_user_id'] == $userClass['_id'] && $_POST['cur_status'] == 1) {
$userClass->setIncompleteOrderNum(-1);
}
//用户完成一个工单
if ($_POST['cur_status'] == 1) {
//如果为未回复将房间未完成工单数减1
$roomClass = $this->_utilRooms->getRoom($_POST['room_id']);
if (is_object($roomClass)) {
$roomClass->completeOrder(1);
//完成一个工单数
$roomClass->setUpdateInfo(1);
}
}
#------改变房间工单,用户回复数------#
$workOrderUpdateArr = array('status' => $_POST['status'], 'answer_num' => 'answer_num+1', 'owner_user_id' => $userClass['_id']);
//变为待处理,提问数+1
$this->_modelWorkOrder->update($workOrderUpdateArr, "Id={$_POST['Id']}");
$this->_utilMsg->showMsg(false);
}
/**
* 房间计数
* @param $expire 默认600秒
*/
public function roomCount($expire = 600)
{
$roomCount = $this->get(COUNT_ROOM);
if (!$roomCount) {
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$roomCount = $this->_modelWorkOrder->select("SELECT room_id,COUNT(Id) AS room_count FROM {$this->_modelWorkOrder->tName()} WHERE `status`=1 GROUP BY room_id");
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
foreach ($roomCount as $value) {
$roomClass = $this->_utilRooms->getRoom($value['room_id']);
if (!is_object($roomClass)) {
continue;
}
//防止没有房间的
$roomClass->setupIncompleteOrder($value['room_count']);
$roomClass->setUpdateInfo(1);
$roomClass = null;
unset($roomClass);
}
$this->set(COUNT_ROOM, $roomCount, $expire);
}
}
/**
* 房间初始化
*/
private function _initialize()
{
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$roomClass = $this->_utilRooms->getRoom($_GET['Id']);
$roomClass->setUpdateInfo(1);
$roomClass['_entrance'] = false;
$roomClass['_exit'] = false;
$roomClass['_userClassList'] = array();
$roomClass['_roomStartEndTime'] = array();
$roomClass['_orderNum'] = array();
$this->_utilMsg->showMsg(false);
}
/**
* 后台右边主页面显示
*/
public function actionRight()
{
$this->_utilMsg->createNavBar();
$gameTypeList = $this->_getGlobalData('game_type');
$gameTypeList = Model::getTtwoArrConvertOneArr($gameTypeList, 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$userClass = $this->_utilRbac->getUserClass();
$orgList = $this->_getGlobalData('org');
$orgList = Model::getTtwoArrConvertOneArr($orgList, 'Id', 'name');
$departmentList = $this->_getGlobalData('department');
$departmentList = Model::getTtwoArrConvertOneArr($departmentList, 'Id', 'name');
$userClass['word_department'] = $departmentList[$userClass['_departmentId']];
$this->_modelRoles = $this->_getGlobalData('Model_Roles', 'object');
if (count($userClass['_roles'])) {
$rolesArr = array();
foreach ($userClass['_roles'] as $roles) {
$rolesArr[] = $this->_modelRoles->findByRoleToName($roles);
}
$userClass['word_roles'] = implode(',', $rolesArr);
}
$userClass['word_vip'] = implode(',', $userClass['_orderVipLevel']);
$userClass['word_org'] = $orgList[$userClass['_orgId']];
$userOeratorIds = array();
$userClass['bulletin_list'] = $userClass->getMail(array(1, 15), array('type' => 1));
//公告
$userClass['bulletin_list'] = $userClass['bulletin_list']['data'];
$userClass['work_list'] = $userClass->getMail(array(1, 15), array('type' => 2));
//工作交接
$userClass['work_list'] = $userClass['work_list']['data'];
foreach ($userClass['_operatorIds'] as $list) {
$str = "{$operatorList[$list['operator_id']]}[{$gameTypeList[$list['game_type_id']]}]";
array_push($userOeratorIds, $str);
}
if ($userClass['_roomId']) {
$roomClass = $this->_utilRooms->getRoom($userClass['_roomId']);
$this->_view->assign('roomClass', $roomClass);
}
$this->_view->assign('userOeratorIds', $userOeratorIds);
$this->_view->assign('userClass', $userClass);
$this->_view->display();
}
/**
* 对象管理页面
*/
private function _orderIndex()
{
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$this->_modelAutoOrderQueue = $this->_getGlobalData('Model_AutoOrderQueue', 'object');
$this->_modelRooms = $this->_getGlobalData('Model_Rooms', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$onlineUsers = $this->_utilOnline->getOnlineUser();
$users = $this->_getGlobalData('user_index');
foreach ($onlineUsers as &$user) {
$user = $users[$user];
}
$objectOrderManage = $this->_utilWorkOrder->getOrderManage();
$dataList = $this->_modelAutoOrderQueue->findAll();
if ($dataList) {
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$roomList = $this->_modelRooms->findAll();
$roomList = Model::getTtwoArrConvertOneArr($roomList, 'Id', 'name');
$gameTypes = $this->_getGlobalData('game_type');
$operators = $this->_getGlobalData('operator_list');
foreach ($dataList as &$list) {
$roomClass = $this->_utilRooms->getRoom($list['room_id']);
$roomUsers = $roomClass->findAllUser();
if (count($roomUsers)) {
$list['add_users'] = $roomUsers;
}
$list['game_type_id'] = $gameTypes[$list['game_type_id']]['name'];
$list['operator_id'] = $operators[$list['operator_id']]['operator_name'];
$list['room_id'] = $roomList[$list['room_id']];
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
$list['order_detail'] = Tools::url('WorkOrder', 'Detail', array('Id' => $list['work_order_id']));
}
$this->_view->assign('dataList', $dataList);
}
$this->_view->assign('onlineUsers', $onlineUsers);
$this->_view->assign('orderNum', $objectOrderManage['_orderNum']);
$this->_view->assign('dataList', $dataList);
$this->_view->set_tpl(array('body' => 'Master/OrderIndex.html'));
$this->_view->display();
}
private function _index()
{
#------初始化------#
$this->_loadCore('Help_Page');
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelSysconfig = $this->_getGlobalData('Model_Sysconfig', 'object');
$this->_modelQuestionType = $this->_getGlobalData('Model_QuestionType', 'object');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
$verifyStatusArr = $this->_getGlobalData('verify_status');
//bug 状态
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$evArr = $this->_modelWorkOrder->getEvArr();
//获取评价数组
$badEvArr = $this->_getGlobalData('player_evaluation');
$badEvArr = $badEvArr[3]['Description'];
//差评数组
#------初始化------#
$userClass = $this->_utilRbac->getUserClass();
$roomId = $userClass['_roomId'];
if ($roomId) {
$roomClass = $this->_utilRooms->getRoom($roomId);
$this->_view->assign('roomClass', $roomClass);
}
$userGameTypes = $userClass->getUserGameTypeIds();
//获取用户能控制的游戏ids
$userOperatorIds = $userClass->getUserOperatorIds();
//获取用户能控制的运营商ids
if (!count($userGameTypes) && !count($userOperatorIds)) {
$this->_utilMsg->showMsg(Tools::getLang('SET_OPERATOR_ERROR', __CLASS__), -1, Tools::url('Group', 'Room'));
}
//如果用户没有权限将退出
$questionTypes = $this->_getGlobalData('question_types');
$questionSelect = array();
foreach ($questionTypes as $question) {
if (in_array($question['game_type_id'], $userGameTypes)) {
$questionSelect[$question['Id']] = '<b>[' . $gameTypeArr[$question['game_type_id']] . ']</b>' . $question['title'];
}
}
$questionSelect[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('questionSelect', $questionSelect);
$questionTypes = Model::getTtwoArrConvertOneArr($questionTypes, 'Id', 'title');
$onlineUsers = $this->_utilOnline->getOnlineUser('user_id');
//在线用户,一维数组,value值为user_id
#------分页生成sql------#
$this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
if (!$_GET['view_type']) {
$_GET['view_type'] = 1;
}
$this->_view->assign('selectedViewType', $_GET['view_type']);
if ($_GET['view_type'] == 1) {
$helpSqlSearch->set_conditions("owner_user_id={$userClass['_id']}");
} else {
if (count($userGameTypes) == 1) {
$gameTypeId = reset($userGameTypes);
$helpSqlSearch->set_conditions("game_type = {$gameTypeId}");
//只能处理的所有工单
} else {
$helpSqlSearch->set_conditions("game_type in (" . implode(',', $userGameTypes) . ")");
//只能处理的所有工单
}
if (count($userOperatorIds) == 1) {
$operatorId = reset($userOperatorIds);
$helpSqlSearch->set_conditions("operator_id = {$operatorId}");
} else {
$helpSqlSearch->set_conditions("operator_id in (" . implode(',', $userOperatorIds) . ")");
}
}
if ($_GET['Id']) {
$helpSqlSearch->set_conditions('Id=' . intval($_GET['Id']));
$this->_view->assign('selectedId', $_GET['Id']);
}
if ($_GET['question_type']) {
$helpSqlSearch->set_conditions("question_type={$_GET['question_type']}");
$this->_view->assign('selectedQuestion', $_GET['question_type']);
}
if ($_GET['vip_level'] != '') {
//如果设置了vip等级,将显示等级
$helpSqlSearch->set_conditions("vip_level={$_GET['vip_level']}");
$this->_view->assign('selectedVipLevel', $_GET['vip_level']);
}
if ($_GET['evaluation_status'] != '') {
$helpSqlSearch->set_conditions("evaluation_status={$_GET['evaluation_status']}");
$this->_view->assign('selectedEv', $_GET['evaluation_status']);
if ($_GET['evaluation_status'] == 3) {
//如果为差评
$this->_view->assign('badev_display', true);
}
}
if ($_GET['evaluation_desc'] != '') {
$helpSqlSearch->set_conditions("evaluation_desc={$_GET['evaluation_desc']}");
$this->_view->assign('selectedBadEv', $_GET['evaluation_desc']);
}
if ($_GET['is_verify'] != '') {
$helpSqlSearch->set_conditions("is_verify={$_GET['is_verify']}");
$this->_view->assign('selectedIsVerify', $_GET['is_verify']);
}
if ($_GET['order_status']) {
$helpSqlSearch->set_conditions("status={$_GET['order_status']}");
$this->_view->assign('selectedOrderStatus', $_GET['order_status']);
$helpSqlSearch->set_orderBy('create_time desc');
} else {
$helpSqlSearch->set_orderBy('status asc,create_time desc');
}
if ($_GET['user_nickname']) {
$helpSqlSearch->set_conditions("user_nickname='{$_GET['user_nickname']}'");
$this->_view->assign('selectedUserNickname', $_GET['user_nickname']);
$_GET['user_nickname'] = urlencode($_GET['user_nickname']);
}
if ($_GET['user_account']) {
$helpSqlSearch->set_conditions("user_account='{$_GET['user_account']}'");
$this->_view->assign('selectedUserAccount', $_GET['user_account']);
$_GET['user_account'] = urlencode($_GET['user_account']);
}
if ($_GET['title']) {
$helpSqlSearch->set_conditions("title like '%{$_GET['title']}%'");
$this->_view->assign('selectedTitle', $_GET['title']);
$_GET['title'] = urlencode($_GET['title']);
}
$helpSqlSearch->setPageLimit($_GET['page'], PAGE_SIZE);
$sql = $helpSqlSearch->createSql();
$conditions = $helpSqlSearch->get_conditions();
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrder->findCount($conditions), 'perpage' => PAGE_SIZE));
#------分页生成sql------#
$dataList = $this->_modelWorkOrder->select($sql);
#------载入缓存------#
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
$vipLevel = Tools::getLang('VIP_LEVEL', 'Common');
$users = $this->_getGlobalData('user');
$serverList = $this->_getGlobalData('gameser_list');
#------载入缓存------#
if ($dataList) {
Tools::import('Util_FontColor');
$timeInterval = array();
//定时器计时
foreach ($dataList as &$list) {
$list['url_dialog'] = Tools::url(CONTROL, 'OrderDialog', array('Id' => $list['Id']));
$list['word_game_type'] = Util_FontColor::getGameTypeColor($list['game_type'], $gameTypeArr[$list['game_type']]);
$list['word_source'] = Util_FontColor::getWorkOrderSource($list['source'], $workOrderSourceArr[$list['source']]);
$list['word_status'] = Util_FontColor::getWorkOrderStatus($list['status'], $workOrderStatusArr[$list['status']]);
$list['word_status'] .= $list['is_verify'] ? Tools::getLang('VERIFY_STATUS', 'Common') : '';
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$list['word_question_type'] = $questionTypes[$list['question_type']] ? $questionTypes[$list['question_type']] : ' ';
$list['url_detail'] = Tools::url('WorkOrder', 'Detail', array('Id' => $list['Id']));
$list['word_owner_user_id'] = $users[$list['owner_user_id']]['nick_name'];
$list['word_game_server_id'] = $serverList[$list['game_server_id']]['server_name'];
$list['word_ev'] = Util_FontColor::getPlayerEvaluation($list['evaluation_status'], $evArr[$list['evaluation_status']]);
//提问类型
if ($list['evaluation_status'] == 3) {
$list['word_ev_desc'] = $badEvArr[$list['evaluation_desc']];
}
if ($list['status'] == 1) {
$isTimeout = Tools::isTimeOut($list['create_time'], $list['timeout']);
if ($isTimeout === true) {
//已超时
$list['time_out_true'] = true;
} else {
//未超时
$list['lost_time'] = Tools::getTimeFormat($isTimeout);
$timeInterval[$list['Id']]['div'] = $list['Id'];
$timeInterval[$list['Id']]['time'] = $isTimeout;
}
}
if ($serverList[$list['game_server_id']]['time_zone'] != 0) {
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time'] + $serverList[$list['game_server_id']]['time_zone'] * 3600);
} else {
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
}
if ($list['word_owner_user_id']) {
$list['word_owner_user_id'] .= in_array($list['owner_user_id'], $onlineUsers) ? Util_FontColor::getOnline(1) : Util_FontColor::getOnline(0);
}
$verifyInfo = $this->_modelWorkOrder->select('select status from ' . DB_PREFIX . 'verify ' . 'where work_order_id =' . $list['Id'], 1);
$verifyStatus = $verifyInfo['status'];
$list['word_verify_status'] = $verifyStatusArr[$verifyStatus];
}
$this->_view->assign('dataList', $dataList);
}
$evArr[''] = Tools::getLang('ALL', 'Common');
$badEvArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('verify', $this->_modelWorkOrder->getVerify());
$this->_view->assign('badEvArr', $badEvArr);
$this->_view->assign('evArr', $evArr);
$this->_view->assign('timeInterval', json_encode($timeInterval));
$userOperator = $userClass['_operatorIds'];
foreach ($userOperator as &$value) {
$value['word_operator_id'] = $operatorList[$value['operator_id']];
$value['word_game_type_id'] = $gameTypeArr[$value['game_type_id']];
}
$this->_view->assign('lastYmd', date('Ymd', strtotime('-1 day')));
$this->_view->assign('viewType', Tools::getLang('VIEW_TYPE', __CLASS__));
$this->_view->assign('userClass', $userClass);
$this->_view->assign('userOperator', $userOperator);
$this->_view->assign('vipLevel', $vipLevel);
$workOrderStatusArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_view->assign('pageBox', $helpPage->show());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
public function sendOrder()
{
$num = count($this->_workOrder);
for ($i = 0; $i < $num; $i++) {
$curWorkOrder = array_shift($this->_workOrder);
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$roomClass = $this->_utilRooms->getRoom($curWorkOrder['room_id']);
//获取此工单所属的房间
$userClasses = $roomClass->findOnlineUser();
//获取房间内在线用户
if (!$userClasses) {
break;
}
//如果没有用户将退出
$minUserClass = null;
//最少工单的那个用户对象
$minOrderNum = null;
//最少工单数
foreach ($userClasses as $userClass) {
if ($userClass->checkCurOperLv(array($curWorkOrder['game_type_id'], $curWorkOrder['operator_id'], $curWorkOrder['vip_level']))) {
//查看用户是否有足够的权力处理此工单
if ($minOrderNum === null) {
//如果是第一次
$minOrderNum = $userClass->getOrderNum();
//获取此用户的工单数
$minUserClass = $userClass;
//记住这个最少数的用户对象.
} else {
if ($userClass->getOrderNum() < $minOrderNum) {
//如果当前对象的工单数小于之前最小的工单数,那么就将最小对象给他
$minOrderNum = $userClass->getOrderNum();
$minUserClass = $userClass;
}
}
}
}
if ($minUserClass === null) {
//如果未找合适的对象将
array_push($this->_workOrder, $curWorkOrder);
//将此工单压入到最后
} else {
//如果找到此对象的话.
$this->_updateWorkOrderOwner($minUserClass, $curWorkOrder);
$this->_isUpdate = 1;
}
}
/*
/**
* 发送工单,逻辑如下:
* 首先找到正在处理工单的房间.然后循环未分配的工单.
* 先找到符合这个工单的用户,然后判断此用户的优先级别是否为1,如果不为1的话,那就么就找到为1级优先的最少的那个用户
* 查看这个优先级为1级的和工单数最少的这个用户的工单数量是大于5,如果工单数最少的那个人比1级优先级的那个用户还要少5个.
* 就要把工单分配给最少的那个用户,不然就还是分配给1级优先级的那个用户
#------查找目前处于工作状态的房间------#
$this->_utilRomeoms=$this->_getGlobalData('Util_Rooms','object');
$roomClasses=$this->_utilRooms->findAllRooms();
$curWorkClass=null;
foreach ($roomClasses as $roomClass){
list($startTime,$endTime)=$roomClass->getRoomTime();
if (CURRENT_TIME>$startTi && CURRENT_TIME<$endTime){//如果此房间处于正在工作时间内
$curWorkClass=$roomClass;
break;
}
}
#------查找目前处于工作状态的房间------#
$i=1;
#------循环分配工单------#
$this->_isUpdate=1;
$retryNum=0; //重试次数
while (count($this->_workOrder)){
$curWorkOrder=array_shift($this->_workOrder); //推出一个工单
$orderGameType=$curWorkOrder['game_type'];
$orderOperatorId=$curWorkOrder['operator_id'];
$userClass=$curWorkClass->findMinOrderNumToUser(array($orderGameType,$orderOperatorId)); //返回当前可分配工单最少数的那个用户
if (!is_object($userClass)){//如果找不到最少工单那个用户就continue;
array_push($this->_workOrder,$curWorkOrder);//将这个找不到的工单排到最后
if ($retryNum>count($this->_workOrder)){//如果重试次数大于总的未分配工单数的话就表示退出,表示这些工单没有一个能发出去的.
return false;
}
$retryNum++;
continue;
}
$retryNum=0;//如果找到了就将重试次数变为0
if (!$userClass->checkCurOperLv(array($orderGameType,$orderOperatorId,$i))){//如果这个工单数最少的这个用户不是属于当前级别的
$minNum=$userClass->getOrderNum(); //获取这个用户当天的工单量
while (true){
$firstLvUserClass=$curWorkClass->findOperMinOrderUser(array($orderGameType,$orderOperatorId,$i));
if (is_object($firstLvUserClass)){
break;
}
if (!is_object($firstLvUserClass) || $i>3){//如果找到了,或是等级大于3了就退出了
$i++;
continue;
}
}
if (is_object($firstLvUserClass)){ //如果找到了这个用户的话
$firstLvNum=$firstLvUserClass->getOrderNum();
if ($firstLvNum-$minNum>5){ //如果这个运营商等级为1级的用户的工单数量减去最少用户的工单数还大于5的话就表示相差5个工单了,那么就要把这个工单分配给工单最少的那个用户
$this->_updateWorkOrderOwner($userClass,$curWorkOrder);
continue;
}else {
$this->_updateWorkOrderOwner($firstLvUserClass,$curWorkOrder);
continue;
}
}
}else {
$this->_updateWorkOrderOwner($userClass,$curWorkOrder);
continue;
}
}
#------循环分配工单------#
*/
}
/**
* 游戏内提问
*/
private function _saveSource2()
{
$orderArr = array();
$orderArr['game_type'] = $_POST['game_id'];
$orderArr['user_account'] = $_POST['user_account'];
$orderArr['user_nickname'] = $_POST['user_nickname'];
$orderArr['money'] = $_POST['money_total'];
$orderArr['source'] = $_POST['source'];
//工单来源
$orderArr['title'] = $_POST['title'];
$orderArr['question_type'] = $_POST['question_type'];
$orderArr['question_num'] = 1;
$orderArr['create_time'] = CURRENT_TIME;
if ($_FILES['image']) {
$updateInfo = $this->_upload();
}
//如果有上传图片就上传文件
$serverMarking = $_POST['server_marking'];
$gameServerList = $this->_modelGameSerList->findByMarking($_POST['game_id'], $serverMarking);
if (!$gameServerList) {
//未找到服务器
$this->_returnAjaxJson(array('status' => 0, 'info' => 'game server non-existent', 'data' => null));
}
$this->_modelGameOperator = $this->_getGlobalData('Model_GameOperator', 'object');
$gameOperatorIndex = $this->_modelGameOperator->findByGidOId($_POST['game_id'], $gameServerList['operator_id']);
//找到此运营商的详细 资料.
if (!$gameOperatorIndex) {
//未找到游戏与运营商的索引
$this->_returnAjaxJson(array('status' => 0, 'info' => 'game server non-existent', 'data' => null));
}
$orderArr['vip_level'] = $this->_modelGameOperator->getVipLevel($gameOperatorIndex['vip_setup']['vip_pay'], $_POST['money_total']);
$orderArr['timeout'] = $this->_modelGameOperator->getTimeOut($gameOperatorIndex['vip_setup']['vip_timeout'], $orderArr['vip_level']);
$orderArr['timeout'] *= 60;
//换成秒
$orderArr['operator_id'] = $gameServerList['operator_id'];
$orderArr['game_server_id'] = $gameServerList['Id'];
if ($gameServerList['room_id']) {
$orderArr['room_id'] = $gameServerList['room_id'];
}
if (!$this->_modelWorkOrder->add($orderArr)) {
//创建表单失败
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Failure to create order', 'data' => null));
}
#------为房间工单数加1------#
if ($orderArr['room_id']) {
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$roomCLass = $this->_utilRooms->getRoom($orderArr['room_id']);
$roomCLass->addOrderNum(1);
$roomCLass->setUpdateInfo(1);
$roomCLass = null;
}
#------为房间工单数加1------#
$workOrderId = $this->_modelWorkOrder->returnLastInsertId();
//获取工单id
#------增加新的工单到队列------#
if ($orderArr['room_id']) {
$addOrder = array('Id' => $workOrderId, 'vip_level' => $orderArr['vip_level'], 'room_id' => $orderArr['room_id'], 'game_type_id' => $orderArr['game_type'], 'operator_id' => $orderArr['operator_id']);
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderManageClass = $this->_utilWorkOrder->getOrderManage();
$orderManageClass->addOrder($addOrder);
$orderManageClass->setUpdateInfo(1);
$orderManageClass = null;
}
#------增加新的工单到队列------#
$orderDetail = array();
$orderDetail['form_detail'] = array();
$orderDetail['user_data'] = array('user_id' => $_POST['user_id'], 'user_account' => $_POST['user_account'], 'user_nickname' => $_POST['user_nickname'], 'money_total' => $_POST['money_total'], 'money_month' => $_POST['money_month'], 'register_date' => $_POST['register_date'], 'ip' => $_POST['ip']);
$orderDetail = serialize($orderDetail);
$this->_modelWorkOrderDetail = $this->_getGlobalData('Model_WorkOrderDetail', 'object');
$this->_modelWorkOrderDetail->add(array('work_order_id' => $workOrderId, 'content' => $orderDetail));
#-----插入对话表------#
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$content = $_POST['content'];
if ($updateInfo['web_path']) {
$content .= "<br>玩家截图：<br> <img src='{$updateInfo['web_path']}' />";
}
$orderDialog = array('game_type_id' => $_POST['game_id'], 'operator_id' => $orderArr['operator_id'], 'work_order_id' => $workOrderId, 'qa' => '0', 'content' => $content, 'create_time' => CURRENT_TIME);
$this->_modelWorkOrderQa->add($orderDialog);
// if (!Tools::isUtf8($content))echo 'is not utf8';
#-----插入对话表------#
$this->_returnAjaxJson(array('status' => 1, 'info' => null, 'data' => array('order_id' => $workOrderId, 'image_path' => $updateInfo['web_path'])));
}
/**
* 后台右边主页面显示
*/
public function actionRight()
{
$this->_utilMsg->createNavBar();
$gameTypeList = $this->_getGlobalData('game_type');
$gameTypeList = Model::getTtwoArrConvertOneArr($gameTypeList, 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$userClass = $this->_utilRbac->getUserClass();
$orgList = $this->_getGlobalData('org');
$orgList = Model::getTtwoArrConvertOneArr($orgList, 'Id', 'name');
$departmentList = $this->_getGlobalData('department');
$departmentList = Model::getTtwoArrConvertOneArr($departmentList, 'Id', 'name');
$userClass['word_department'] = $departmentList[$userClass['_departmentId']];
$this->_modelRoles = $this->_getGlobalData('Model_Roles', 'object');
if ($userClass['_roles']) {
$rolesArr = array();
foreach ($userClass['_roles'] as $roles) {
$rolesArr[] = $this->_modelRoles->findByRoleToName($roles);
}
$userClass['word_roles'] = implode(',', $rolesArr);
}
$userClass['word_vip'] = implode(',', $userClass['_orderVipLevel']);
$userClass['word_org'] = $orgList[$userClass['_orgId']];
$userOeratorIds = array();
$userClass['bulletin_list'] = $userClass->getMail(array(1, 15), array('type' => 1));
//公告
$userClass['bulletin_list'] = $userClass['bulletin_list']['data'];
$userClass['work_list'] = $userClass->getMail(array(1, 15), array('type' => 2));
//工作交接
$userClass['work_list'] = $userClass['work_list']['data'];
foreach ($userClass['_operatorIds'] as $list) {
$str = "{$operatorList[$list['operator_id']]}[{$gameTypeList[$list['game_type_id']]}]";
array_push($userOeratorIds, $str);
}
if ($userClass['_roomId']) {
$roomClass = $this->_utilRooms->getRoom($userClass['_roomId']);
$this->_view->assign('roomClass', $roomClass);
$displaycontent = "已经登录房间[" . $roomClass['_roomName'] . "] [<a href=" . Tools::url('Group', 'Room', array('doaction' => 'outRoom')) . "><font style='color:red;'>退出房间</font></a>] ";
} else {
$displaycontent = '<font color="#999999">您还未登录房间</font>[<a href="' . Tools::url('Group', 'Room') . '">房间列表</a>]';
}
$displaycontent .= ' [<a href="' . Tools::url('MyTask', 'Index') . '">我的工单列表</a>]';
$tmpLang = $this->_getGlobalData('lang');
$lang = array();
foreach ($tmpLang as $key => $value) {
$lang[$key]['lang'] = $value;
$lang[$key]['url_lang'] = Tools::url(CONTROL, 'ChangeLang', array('lang' => $key));
}
$this->_view->assign('curLangId', LANG_ID);
$this->_view->assign('lang', $lang);
$this->_view->assign('userOeratorIds', $userOeratorIds);
$this->_view->assign('userClass', $userClass);
//将错误日志显示给管理员
$Permission_IndexErrorLog = $this->_utilRbac->checkAct('Index_ErrorLog');
//审核权限
// if(in_array($userClass['_userName'],explode(',',MasterAccount) )){
if ($Permission_IndexErrorLog === 1) {
$this->_view->assign('showErrorLogFiles', true);
$this->_view->assign('errorLogFiles', $this->_errorLogFiles());
} else {
$this->_view->assign('showErrorLogFiles', false);
}
$this->_view->assign('displaycontent', $displaycontent);
$this->_view->display();
}
public function actionIndex()
{
#------初始化------#
$this->_loadCore('Help_Page');
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelSysconfig = $this->_getGlobalData('Model_Sysconfig', 'object');
$this->_modelQuestionType = $this->_getGlobalData('Model_QuestionType', 'object');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$this->_utilRooms = $this->_getGlobalData('Util_Rooms', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
#------初始化------#
$userClass = $this->_utilRbac->getUserClass();
$roomId = $userClass['_roomId'];
if ($roomId) {
// $this->_utilMsg->showMsg('请先加入房间',-1,Tools::url('Group','Index'));
$roomClass = $this->_utilRooms->getRoom($roomId);
$this->_view->assign('roomClass', $roomClass);
}
$userGameTypes = $userClass->getUserGameTypeIds();
//获取用户能控制的游戏ids
$userOperatorIds = $userClass->getUserOperatorIds();
//获取用户能控制的运营商ids
if (!count($userGameTypes) && !count($userOperatorIds)) {
$this->_utilMsg->showMsg('请先设置用户运营商权限', -1, Tools::url('Group', 'Room'));
}
//如果用户没有权限将退出
$onlineUsers = $this->_utilOnline->getOnlineUser('user_id');
//在线用户,一维数组,value值为user_id
#------分页生成sql------#
$this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
// $helpSqlSearch->set_conditions("room_id={$roomId}"); //只显示房间内的
if ($_GET['Id']) {
$helpSqlSearch->set_conditions("Id={$_GET['Id']}");
$this->_view->assign('selectedId', $_GET['Id']);
}
if ($_GET['vip_level'] != '') {
//如果设置了vip等级,将显示等级
$helpSqlSearch->set_conditions("vip_level={$_GET['vip_level']}");
$this->_view->assign('selectedVipLevel', $_GET['vip_level']);
}
if ($_GET['order_status']) {
$helpSqlSearch->set_conditions("status={$_GET['order_status']}");
$this->_view->assign('selectedOrderStatus', $_GET['order_status']);
$helpSqlSearch->set_orderBy('create_time desc');
} else {
$helpSqlSearch->set_orderBy('status asc,create_time desc');
}
$helpSqlSearch->set_conditions("owner_user_id={$userClass['_id']}");
if ($_GET['user_nickname']) {
$helpSqlSearch->set_conditions("user_nickname='{$_GET['user_nickname']}'");
$this->_view->assign('selectedUserNickname', $_GET['user_nickname']);
$_GET['user_nickname'] = urlencode($_GET['user_nickname']);
}
if ($_GET['user_account']) {
$helpSqlSearch->set_conditions("user_account='{$_GET['user_account']}'");
$this->_view->assign('selectedUserAccount', $_GET['user_account']);
$_GET['user_account'] = urlencode($_GET['user_account']);
}
if ($_GET['title']) {
$helpSqlSearch->set_conditions("title like '%{$_GET['title']}%'");
$this->_view->assign('selectedTitle', $_GET['title']);
$_GET['title'] = urlencode($_GET['title']);
}
$helpSqlSearch->setPageLimit($_GET['page'], PAGE_SIZE);
$sql = $helpSqlSearch->createSql();
$conditions = $helpSqlSearch->get_conditions();
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrder->findCount($conditions), 'perpage' => PAGE_SIZE));
#------分页生成sql------#
$dataList = $this->_modelWorkOrder->select($sql);
#------载入缓存------#
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
$vipLevel = array('0' => '普通', '1' => '一级', '2' => '二级', '3' => '三级', '4' => '四级', '5' => '五级', '6' => '六级', '' => '所有');
$users = $this->_getGlobalData('user');
$serverList = $this->_getGlobalData('gameser_list');
$serverList = Model::getTtwoArrConvertOneArr($serverList, 'Id', 'server_name');
#------载入缓存------#
if ($dataList) {
Tools::import('Util_FontColor');
foreach ($dataList as &$list) {
$list['url_dialog'] = Tools::url(CONTROL, 'OrderDialog', array('Id' => $list['Id']));
$list['word_game_type'] = Util_FontColor::getGameTypeColor($list['game_type'], $gameTypeArr[$list['game_type']]);
$list['word_source'] = Util_FontColor::getWorkOrderSource($list['source'], $workOrderSourceArr[$list['source']]);
$list['word_status'] = Util_FontColor::getWorkOrderStatus($list['status'], $workOrderStatusArr[$list['status']]);
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$questionArr = $this->_modelQuestionType->findById($list['question_type']);
$list['word_question_type'] = $questionArr['title'] ? $questionArr['title'] : '游戏提问';
$list['url_detail'] = Tools::url('WorkOrder', 'Detail', array('Id' => $list['Id']));
$list['word_owner_user_id'] = $users[$list['owner_user_id']]['nick_name'];
$list['word_game_server_id'] = $serverList[$list['game_server_id']];
if ($list['status'] == 1) {
$isTimeout = Tools::isTimeOut($list['create_time'], $list['timeout']);
if ($isTimeout === true) {
//已超时
$list['time_out_true'] = true;
} else {
//未超时
$list['lost_time'] = Tools::getTimeFormat($isTimeout);
}
}
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
if ($list['word_owner_user_id']) {
$list['word_owner_user_id'] .= in_array($list['owner_user_id'], $onlineUsers) ? Util_FontColor::getOnline(1) : Util_FontColor::getOnline(0);
}
}
$this->_view->assign('dataList', $dataList);
}
$userOperator = $userClass['_operatorIds'];
foreach ($userOperator as &$value) {
$value['word_operator_id'] = $operatorList[$value['operator_id']];
$value['word_game_type_id'] = $gameTypeArr[$value['game_type_id']];
}
$this->_view->assign('userClass', $userClass);
$this->_view->assign('userOperator', $userOperator);
$this->_view->assign('vipLevel', $vipLevel);
$workOrderStatusArr[''] = '所有';
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_view->assign('pageBox', $helpPage->show());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
