public function writeResponse(DevblocksHttpResponse $response)
{
$umsession = UmPortalHelper::getSession();
$stack = $response->path;
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('portal_code', UmPortalHelper::getCode());
$page_title = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_PAGE_TITLE, 'Support Center');
$tpl->assign('page_title', $page_title);
$login_handler = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_LOGIN_HANDLER, '');
$tpl->assign('login_handler', $login_handler);
$login_extension = DevblocksPlatform::getExtension($login_handler, true);
$tpl->assign('login_extension', $login_extension);
@($visible_modules = unserialize(DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_VISIBLE_MODULES, '')));
$tpl->assign('visible_modules', $visible_modules);
@($active_user = $umsession->getProperty('sc_login', null));
$tpl->assign('active_user', $active_user);
// Usermeet Session
if (null == ($fingerprint = UmPortalHelper::getFingerprint())) {
die("A problem occurred.");
}
$tpl->assign('fingerprint', $fingerprint);
$module_uri = array_shift($stack);
switch ($module_uri) {
case 'ajax':
$controller = new UmScAjaxController(null);
$controller->handleRequest(new DevblocksHttpRequest($stack));
break;
case 'rss':
$controller = new UmScRssController(null);
$controller->handleRequest(new DevblocksHttpRequest($stack));
break;
case 'captcha':
@($color = DevblocksPlatform::parseCsvString(DevblocksPlatform::importGPC($_REQUEST['color'], 'string', '40,40,40')));
@($bgcolor = DevblocksPlatform::parseCsvString(DevblocksPlatform::importGPC($_REQUEST['bgcolor'], 'string', '240,240,240')));
// Sanitize colors
// [TODO] Sanitize numeric range for elements 0-2
if (3 != count($color)) {
$color = array(40, 40, 40);
}
if (3 != count($bgcolor)) {
$color = array(240, 240, 240);
}
header('Cache-control: max-age=0', true);
// 1 wk // , must-revalidate
header('Expires: ' . gmdate('D, d M Y H:i:s', time() - 604800) . ' GMT');
// 1 wk
header('Content-type: image/jpeg');
// Get CAPTCHA secret passphrase
$phrase = CerberusApplication::generatePassword(4);
$umsession->setProperty(UmScApp::SESSION_CAPTCHA, $phrase);
$im = @imagecreate(150, 70) or die("Cannot Initialize new GD image stream");
$background_color = imagecolorallocate($im, $bgcolor[0], $bgcolor[1], $bgcolor[2]);
$text_color = imagecolorallocate($im, $color[0], $color[1], $color[2]);
$font = DEVBLOCKS_PATH . 'resources/font/ryanlerch_-_Tuffy_Bold(2).ttf';
imagettftext($im, 24, mt_rand(0, 20), 5, 60 + 6, $text_color, $font, $phrase);
imagejpeg($im, null, 85);
imagedestroy($im);
exit;
break;
case 'captcha.check':
$entered = DevblocksPlatform::importGPC($_REQUEST['captcha'], 'string', '');
$captcha = $umsession->getProperty(UmScApp::SESSION_CAPTCHA, '');
if (!empty($entered) && !empty($captcha) && 0 == strcasecmp($entered, $captcha)) {
echo 'true';
exit;
}
echo 'false';
exit;
break;
default:
// Build the menu
$modules = $this->_getModules();
$menu_modules = array();
if (is_array($modules)) {
foreach ($modules as $uri => $module) {
// Must be menu renderable
if (!empty($module->manifest->params['menu_title']) && !empty($uri)) {
$menu_modules[$uri] = $module;
}
}
}
$tpl->assign('menu', $menu_modules);
// Modules
if (isset($modules[$module_uri])) {
$controller = $modules[$module_uri];
} else {
// First menu item
$controller = reset($menu_modules);
}
array_unshift($stack, $module_uri);
$tpl->assign('module', $controller);
$tpl->assign('module_response', new DevblocksHttpResponse($stack));
$tpl->display('devblocks:usermeet.core:support_center/index.tpl:portal_' . UmPortalHelper::getCode());
break;
}
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
// Only form values we were passed
if (!isset($_POST['followup_a_' . $idx])) {
continue;
}
if (is_array($_POST['followup_a_' . $idx])) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'array', array()));
$aFollowUpA[$idx] = implode(', ', $answer);
} else {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
// Translate field values into something human-readable (if needed)
if (isset($aFieldIds[$idx]) && !empty($aFieldIds[$idx])) {
// Were we given a legit field id?
if (null != @($field = $fields[$aFieldIds[$idx]])) {
switch ($field->type) {
// Translate 'worker' fields into worker name (not ID)
case Model_CustomField::TYPE_WORKER:
if (null != ($worker = DAO_Worker::getAgent($answer))) {
$aFollowUpA[$idx] = $worker->getName();
}
break;
}
// switch
}
// if
}
// if
}
}
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
$captcha_session = $umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***');
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, $captcha_session)) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
// Attachments
$attachments_mode = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ATTACHMENTS_MODE, 0);
if (0 == $attachments_mode || 1 == $attachments_mode && !empty($active_user)) {
if (is_array($_FILES) && !empty($_FILES)) {
foreach ($_FILES as $name => $files) {
// field[]
if (is_array($files['name'])) {
foreach ($files['name'] as $idx => $name) {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'][$idx], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name'][$idx]);
$message->files[$name] = $attach;
}
} else {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name']);
$message->files[$files['name']] = $attach;
}
}
}
}
// Custom Fields
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
case Model_CustomField::TYPE_URL:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = $aFollowUpA[$iIdx]);
if (!is_numeric($value) || 0 == strlen($value)) {
$value = null;
}
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_MULTI_PICKLIST:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
case Model_CustomField::TYPE_MULTI_CHECKBOX:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_WORKER:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'integer', 0));
break;
}
if (is_array($value) && !empty($value) || !is_array($value) && 0 != strlen($value)) {
$message->custom_fields[$iFieldId] = $value;
}
}
}
}
// Parse
$ticket_id = CerberusParser::parseMessage($message);
// It's possible for the parser to reject the message using pre-filters
if (!empty($ticket_id) && null != ($ticket = DAO_Ticket::getTicket($ticket_id))) {
$umsession->setProperty('support.write.last_opened', $ticket->mask);
} else {
$umsession->setProperty('support.write.last_opened', null);
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
}
$umsession = UmPortalHelper::getSession();
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
// $umsession->setProperty('support.write.last_followup_q',$aFollowUpQ);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, @$umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'))) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
$ticket_id = CerberusParser::parseMessage($message);
$ticket = DAO_Ticket::getTicket($ticket_id);
// Auto-save any custom fields
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = intval($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
}
if (!empty($value)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $ticket_id, $iFieldId, $value);
}
}
}
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
$umsession->setProperty('support.write.last_opened', $ticket->mask);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
public function writeResponse(DevblocksHttpResponse $response)
{
$umsession = UmPortalHelper::getSession();
$stack = $response->path;
$tpl = DevblocksPlatform::getTemplateService();
$tpl->cache_lifetime = "0";
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('tpl_path', $tpl_path);
$logo_url = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_LOGO_URL, '');
$tpl->assign('logo_url', $logo_url);
$page_title = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_PAGE_TITLE, 'Support Center');
$tpl->assign('page_title', $page_title);
$style_css = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_STYLE_CSS, '');
$tpl->assign('style_css', $style_css);
$footer_html = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FOOTER_HTML, '');
$tpl->assign('footer_html', $footer_html);
$allow_logins = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ALLOW_LOGINS, 0);
$tpl->assign('allow_logins', $allow_logins);
$enabled_modules = DevblocksPlatform::parseCsvString(DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ENABLED_MODULES, ''));
$tpl->assign('enabled_modules', $enabled_modules);
@($active_user = $umsession->getProperty('sc_login', null));
$tpl->assign('active_user', $active_user);
// Usermeet Session
if (null == ($fingerprint = UmPortalHelper::getFingerprint())) {
die("A problem occurred.");
}
$tpl->assign('fingerprint', $fingerprint);
$module_uri = array_shift($stack);
switch ($module_uri) {
case 'ajax':
$controller = new UmScAjaxController(null);
$controller->handleRequest(new DevblocksHttpRequest($stack));
break;
case 'rss':
$controller = new UmScRssController(null);
$controller->handleRequest(new DevblocksHttpRequest($stack));
break;
case 'captcha':
header('Cache-control: max-age=0', true);
// 1 wk // , must-revalidate
header('Expires: ' . gmdate('D, d M Y H:i:s', time() - 604800) . ' GMT');
// 1 wk
header('Content-type: image/jpeg');
// Get CAPTCHA secret passphrase
$phrase = CerberusApplication::generatePassword(4);
$umsession->setProperty(UmScApp::SESSION_CAPTCHA, $phrase);
$im = @imagecreate(150, 70) or die("Cannot Initialize new GD image stream");
$background_color = imagecolorallocate($im, 240, 240, 240);
$text_color = imagecolorallocate($im, 40, 40, 40);
//233, 14, 91
$font = DEVBLOCKS_PATH . 'resources/font/ryanlerch_-_Tuffy_Bold(2).ttf';
imagettftext($im, 24, mt_rand(0, 20), 5, 60 + 6, $text_color, $font, $phrase);
imagejpeg($im, null, 85);
imagedestroy($im);
exit;
break;
default:
// Build the menu
$modules = $this->_getModules();
$menu_modules = array();
if (is_array($modules)) {
foreach ($modules as $uri => $module) {
// Must be menu renderable
if (!empty($module->manifest->params['menu_title']) && !empty($uri)) {
$menu_modules[$uri] = $module;
}
}
}
$tpl->assign('menu', $menu_modules);
if (isset($modules[$module_uri])) {
$controller = $modules[$module_uri];
} else {
// First menu item
$controller = reset($menu_modules);
}
array_unshift($stack, $module_uri);
$tpl->assign('module', $controller);
$tpl->assign('module_response', new DevblocksHttpResponse($stack));
$tpl->display('file:' . $tpl_path . 'portal/sc/module/index.tpl');
break;
}
}
