function createTicket($mid)
{
global $ost;
if (!($mailinfo = $this->getHeaderInfo($mid))) {
return false;
}
// TODO: If the content-type of the message is 'message/rfc822',
// then this is a message with the forwarded message as the
// attachment. Download the body and pass it along to the mail
// parsing engine.
$info = Mail_Parse::splitHeaders($mailinfo['header']);
if (strtolower($info['Content-Type']) == 'message/rfc822') {
if ($wrapped = $this->getPart($mid, 'message/rfc822')) {
require_once INCLUDE_DIR . 'api.tickets.php';
// Simulate piping the contents into the system
$api = new TicketApiController();
$parser = new EmailDataParser();
if ($data = $parser->parse($wrapped)) {
return $api->processEmail($data);
}
}
// If any of this fails, create the ticket as usual
}
//Is the email address banned?
if ($mailinfo['email'] && TicketFilter::isBanned($mailinfo['email'])) {
//We need to let admin know...
$ost->logWarning(_S('Ticket denied'), sprintf(_S('Banned email — %s'), $mailinfo['email']), false);
return true;
//Report success (moved or delete)
}
// Parse MS TNEF emails
if (($struct = imap_fetchstructure($this->mbox, $mid)) && ($attachments = $this->getAttachments($struct))) {
foreach ($attachments as $i => $info) {
if (0 === strcasecmp('application/ms-tnef', $info['type'])) {
try {
$data = $this->decode(imap_fetchbody($this->mbox, $mid, $info['index']), $info['encoding']);
$tnef = new TnefStreamParser($data);
$this->tnef = $tnef->getMessage();
// No longer considered an attachment
unset($attachments[$i]);
// There should only be one of these
break;
} catch (TnefException $ex) {
// Noop -- winmail.dat remains an attachment
}
}
}
}
$vars = $mailinfo;
$vars['name'] = $mailinfo['name'];
$vars['subject'] = $mailinfo['subject'] ?: '[No Subject]';
$vars['emailId'] = $mailinfo['emailId'] ?: $this->getEmailId();
$vars['to-email-id'] = $mailinfo['emailId'] ?: 0;
$vars['flags'] = new ArrayObject();
if ($this->isBounceNotice($mid)) {
// Fetch the original References and assign to 'references'
if ($headers = $this->getOriginalMessageHeaders($mid)) {
$vars['references'] = $headers['references'];
$vars['in-reply-to'] = @$headers['in-reply-to'] ?: null;
}
// Fetch deliver status report
$vars['message'] = $this->getDeliveryStatusMessage($mid) ?: $this->getBody($mid);
$vars['thread-type'] = 'N';
$vars['flags']['bounce'] = true;
} else {
$vars['message'] = $this->getBody($mid);
$vars['flags']['bounce'] = TicketFilter::isBounce($info);
}
//Missing FROM name - use email address.
if (!$vars['name']) {
list($vars['name']) = explode('@', $vars['email']);
}
if ($ost->getConfig()->useEmailPriority()) {
$vars['priorityId'] = $this->getPriority($mid);
}
$ticket = null;
$newticket = true;
$errors = array();
$seen = false;
// Use the settings on the thread entry on the ticket details
// form to validate the attachments in the email
$tform = TicketForm::objects()->one()->getForm();
$messageField = $tform->getField('message');
$fileField = $messageField->getWidget()->getAttachments();
// Fetch attachments if any.
if ($messageField->isAttachmentsEnabled()) {
// Include TNEF attachments in the attachments list
if ($this->tnef) {
foreach ($this->tnef->attachments as $at) {
$attachments[] = array('cid' => @$at->AttachContentId ?: false, 'data' => $at, 'size' => @$at->DataSize ?: null, 'type' => @$at->AttachMimeTag ?: false, 'name' => $at->getName());
}
}
$vars['attachments'] = array();
foreach ($attachments as $a) {
$file = array('name' => $a['name'], 'type' => $a['type']);
if (@$a['data'] instanceof TnefAttachment) {
$file['data'] = $a['data']->getData();
} else {
// only fetch the body if necessary
$self = $this;
$file['data'] = function () use($self, $mid, $a) {
return $self->decode(imap_fetchbody($self->mbox, $mid, $a['index']), $a['encoding']);
};
}
// Include the Content-Id if specified (for inline images)
$file['cid'] = isset($a['cid']) ? $a['cid'] : false;
// Validate and save immediately
try {
$file['id'] = $fileField->uploadAttachment($file);
} catch (FileUploadError $ex) {
$file['error'] = $file['name'] . ': ' . $ex->getMessage();
}
$vars['attachments'][] = $file;
}
}
// Allow signal handlers to interact with the message decoding
Signal::send('mail.processed', $this, $vars);
$seen = false;
if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($t = $thread->getTicket()) && ($vars['staffId'] || !$t->isClosed() || $t->isReopenable()) && ($message = $thread->postEmail($vars))) {
if (!$message instanceof ThreadEntry) {
// Email has been processed previously
return $message;
}
$ticket = $message->getTicket();
} elseif ($seen) {
// Already processed, but for some reason (like rejection), no
// thread item was created. Ignore the email
return true;
} elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
$message = $ticket->getLastMessage();
} else {
//Report success if the email was absolutely rejected.
if (isset($errors['errno']) && $errors['errno'] == 403) {
// Never process this email again!
ThreadEntry::logEmailHeaders(0, $vars['mid']);
return true;
}
// Log an error to the system logs
$mailbox = Email::lookup($vars['emailId']);
$ost->logError(_S('Mail Processing Exception'), sprintf(_S("Mailbox: %s | Error(s): %s"), $mailbox->getEmail(), print_r($errors, true)), false);
// Indicate failure of mail processing
return null;
}
return $ticket;
}
function decode()
{
$params = array('crlf' => "\r\n", 'charset' => $this->charset, 'include_bodies' => $this->include_bodies, 'decode_headers' => $this->decode_headers, 'decode_bodies' => $this->decode_bodies);
$info = array('raw' => &$this->mime_message);
Signal::send('mail.received', $this, $info);
$this->splitBodyHeader();
$decoder = new Mail_mimeDecode($this->mime_message);
$this->struct = $decoder->decode($params);
if (PEAR::isError($this->struct)) {
return false;
}
$info = array('raw_header' => &$this->header, 'headers' => &$this->struct->headers, 'body' => &$this->struct->parts, 'type' => $this->struct->ctype_primary . '/' . $this->struct->ctype_secondary, 'mail' => $this->struct, 'decoder' => $decoder);
// Allow signal handlers to interact with the processing
Signal::send('mail.decoded', $decoder, $info);
// Handle wrapped emails when forwarded
if ($this->struct && $this->struct->parts) {
$outer = $this->struct;
$ctype = $outer->ctype_primary . '/' . $outer->ctype_secondary;
if (strcasecmp($ctype, 'message/rfc822') === 0) {
// Capture Delivered-To header from the outer mail
$dt = $this->struct->headers['delivered-to'];
// Capture Message-Id from outer mail
$mid = $this->struct->headers['message-id'];
$this->struct = $outer->parts[0];
// Add (clobber) delivered to header from the outer mail
if ($dt) {
$this->struct->headers['delivered-to'] = $dt;
}
// Ensure the nested mail has a Message-Id
if (!isset($this->struct->headers['message-id'])) {
$this->struct->headers['message-id'] = $mid;
}
// Use headers of the wrapped message
$headers = array();
foreach ($this->struct->headers as $h => $v) {
$headers[mb_convert_case($h, MB_CASE_TITLE)] = $v;
}
$this->header = Format::array_implode(": ", "\n", $headers);
}
}
// Look for application/tnef attachment and process it
if ($this->struct && $this->struct->parts) {
foreach ($this->struct->parts as $i => $part) {
if (!@$part->parts && $part->ctype_primary == 'application' && $part->ctype_secondary == 'ms-tnef') {
try {
$tnef = new TnefStreamParser($part->body);
$this->tnef = $tnef->getMessage();
// No longer considered an attachment
unset($this->struct->parts[$i]);
} catch (TnefException $ex) {
// TNEF will remain an attachment
$this->notes[] = 'TNEF parsing exception: ' . $ex->getMessage();
}
}
}
}
return count($this->struct->headers) > 1;
}
