Event::log($_POST['tickets_id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . __('Deletion of an actor to the ticket'));
}
}
Html::back();
} else {
if (isset($_POST['update']) and $_POST['_users_id_assign'] > 0) {
$assign_ticket_right = $_SESSION['glpiactiveprofile']['assign_ticket'];
$_SESSION['glpiactiveprofile']['assign_ticket'] = 1;
// Add
$ticket = new Ticket();
$input = array();
$input['id'] = $_POST['tickets_id'];
$input['_itil_assign'] = array('_type' => 'user', 'users_id' => $_POST['_users_id_assign']);
$ticket->update($input);
$ticket_user = new Ticket_User();
$a_users = $ticket_user->find("`tickets_id`='" . $_POST['tickets_id'] . "'\n AND `type`='2'");
foreach ($a_users as $data) {
if ($data['users_id'] != $_POST['_users_id_assign']) {
$ticket_user->delete($data);
Event::log($_POST['tickets_id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . __('Deletion of an actor to the ticket'));
}
}
$_SESSION['glpiactiveprofile']['assign_ticket'] = $assign_ticket_right;
Html::back();
} else {
if (isset($_POST['addgroup'])) {
$peGroup_Group = new PluginEscalationGroup_Group();
$peGroup_Group->add($_POST);
Html::back();
} else {
if (isset($_POST['deleteitem'])) {
static function assign_me($tickets_id)
{
$tu = new Ticket_User();
$found = $tu->find("`tickets_id` = '{$tickets_id}'\n AND `users_id` = '" . $_SESSION['glpiID'] . "'\n AND `type` = '" . CommonITILActor::ASSIGN . "'");
if (empty($found)) {
$ticket = new Ticket();
$ticket->update(array('id' => $tickets_id, '_itil_assign' => array('users_id' => $_SESSION['glpiID'], '_type' => 'user')));
}
}
static function notMultiple($item)
{
if ($_SESSION['glpiactiveprofile']['interface'] == 'central') {
$peConfig = new PluginEscalationConfig();
$unique_assigned = $peConfig->getValue("unique_assigned", $item->fields['entities_id']);
if ($unique_assigned == '1') {
$ticket_User = new Ticket_User();
$group_Ticket = new Group_Ticket();
$group_User = new Group_User();
if (isset($item->input['_itil_assign'])) {
if ($item->input['_itil_assign']['_type'] == 'user') {
$in_group = 0;
$a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->fields['id'] . "'");
$groups = Group_User::getUserGroups($item->input['_itil_assign']['users_id']);
if (count($a_groups) > 0) {
foreach ($a_groups as $data) {
foreach ($groups as $dat) {
if ($dat['id'] == $data['groups_id']) {
$in_group = 1;
}
}
}
}
//if ($in_group == '0') {
// unset($item->input['_itil_assign']['users_id']);
//}
} else {
if ($item->input['_itil_assign']['_type'] == 'group') {
$a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'");
if (count($a_groups) > 0) {
foreach ($a_groups as $data) {
$group_Ticket->delete($data);
}
}
$a_users = $ticket_User->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'");
foreach ($a_users as $data) {
if (countElementsInTable($group_User->getTable(), "`users_id`='" . $data['users_id'] . "'\n AND `groups_id`='" . $item->input['_itil_assign']['groups_id'] . "'") == '0') {
$ticket_User->delete($data);
}
}
}
}
}
}
}
}
/**
*
* @param type $items_id id of the ticket
*/
static function createSubTicket($items_id)
{
global $CFG_GLPI;
if ($_POST['slas_id'] == 0 || $_POST['groupsubticket'] == 0) {
// return;
}
$ticket = new Ticket();
$ticketFollowup = new TicketFollowup();
$ticketTask = new TicketTask();
$document_Item = new Document_Item();
$ticket_User = new Ticket_User();
$group_Ticket = new Group_Ticket();
// Disable send notification
$use_mailing = $CFG_GLPI["use_mailing"];
$CFG_GLPI["use_mailing"] = false;
$ticket->getFromDB($items_id);
unset($ticket->fields['id']);
$ticket->fields['_link']['link'] = 1;
$ticket->fields['_link']['tickets_id_1'] = 0;
$ticket->fields['_link']['tickets_id_2'] = $items_id;
$ticket->fields['bypassgrouponadd'] = true;
$ticket->fields['slas_id'] = $_POST['slas_id'];
$ticket->fields['date'] = date("Y-m-d H:i:s");
$ticket->fields = Toolbox::addslashes_deep($ticket->fields);
foreach ($ticket->fields as $key => $value) {
if ($value == '') {
unset($ticket->fields[$key]);
}
}
$new_tickets_id = $ticket->add($ticket->fields);
$a_followups = $ticketFollowup->find("`tickets_id`='" . $items_id . "'", "`id`");
foreach ($a_followups as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $new_tickets_id;
$ticketFollowup->add($data);
}
$a_tasks = $ticketTask->find("`tickets_id`='" . $items_id . "'", "`id`");
foreach ($a_tasks as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $new_tickets_id;
foreach ($data as $key => $value) {
if ($value == '') {
unset($data[$key]);
}
}
$ticketTask->add($data);
}
$a_documents = $document_Item->find("`items_id`='" . $items_id . "'\n AND `itemtype`='Ticket'", "`id`");
foreach ($a_documents as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['items_id'] = $new_tickets_id;
$document_Item->add($data);
}
$a_ticketusers = $ticket_User->find("`tickets_id`='" . $items_id . "'\n AND `type`='1'", "`id`");
foreach ($a_ticketusers as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $new_tickets_id;
$ticket_User->add($data);
}
$a_ticketgroups = $group_Ticket->find("`tickets_id`='" . $items_id . "'\n AND `type`='1'", "`id`");
foreach ($a_ticketgroups as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $new_tickets_id;
$group_Ticket->add($data);
}
$CFG_GLPI["use_mailing"] = $use_mailing;
$input = array();
$input['tickets_id'] = $new_tickets_id;
$input['groups_id'] = $_POST['groupsubticket'];
$input['type'] = 2;
$group_Ticket->add($input);
}
static function assign_me($tickets_id)
{
global $CFG_GLPI;
$tu = new Ticket_User();
$found = $tu->find("`tickets_id` = '{$tickets_id}' \n AND `users_id` = '" . $_SESSION['glpiID'] . "'\n AND `type` = '" . CommonITILActor::ASSIGN . "'");
if (empty($found)) {
$ticket = new Ticket();
$ticket->update(array('id' => $tickets_id, '_itil_assign' => array('users_id' => $_SESSION['glpiID'], '_type' => 'user')));
}
Html::redirect($CFG_GLPI['root_doc'] . "/front/ticket.form.php?id={$tickets_id}");
}
