<style type="text/css">
.ticket_portlet {
background: none repeat scroll 0 0 #fff9f3;
border: 1px solid #ddd;
border-radius: 5px;
margin: 10px 0;
padding: 10px;
}
.ticket_icon {
margin-top: 25px;
text-align: center;
color:<?php
echo TicketStatus::model()->getTicketColorName($model->ticket_status);
?>
;
}
.tt li{
margin-bottom: 5px;
}
th{
width: 200px;
}
@media (min-width:320px) and (min-width:360px) {
.view {
padding: 0 !important;
<?php
echo CHtml::error($search, 'keywords');
?>
</p>
</fieldset>
<fieldset id="ticket-form">
<legend><?php
echo Yii::t('tickets', 'Ticket Properties');
?>
</legend>
<p id="ticket-status" class='inline-input'>
<?php
echo CHtml::activeLabel($search, 'status');
?>
<?php
echo CHtml::activeListBox($search, 'status', CHtml::listData(TicketStatus::model()->findAll(), 'id', 'title'), array('multiple' => 'multiple'));
?>
</p>
<p id="ticket-priority" class='inline-input'>
<?php
echo CHtml::activeLabel($search, 'priority');
?>
<?php
echo CHtml::activeListBox($search, 'priority', CHtml::listData(TicketPriority::model()->findAll(), 'id', 'title'), array('multiple' => 'multiple'));
?>
</p>
<p id="ticket-type" class='inline-input'>
<?php
echo CHtml::activeLabel($search, 'type');
?>
<?php
/**
* table data rules
*
* @return array
*/
public function rules()
{
return array(array('status', 'in', 'range' => CHtml::listData(TicketStatus::model()->findAll(), 'id', 'id')), array('type', 'in', 'range' => CHtml::listData(TicketType::model()->findAll(), 'id', 'id')), array('category', 'in', 'range' => CHtml::listData(TicketCategory::model()->findAll(), 'id', 'id')), array('priority', 'in', 'range' => CHtml::listData(TicketPriority::model()->findAll(), 'id', 'id')), array('version', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('fixedin', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('assignedtoid', 'safe'), array('keywords', 'safe'), array('title', 'required'), array('title', 'length', 'min' => 3, 'max' => 100));
}
public function getStatusbyfilter()
{
if (in_array(Yii::app()->session['user_data']['user_role_type'], array(0, 1))) {
$result = TicketStatus::model()->findAll("status_id !=6");
} else {
if (in_array(Yii::app()->session['user_data']['user_role_type'], array(2, 3))) {
$result = TicketStatus::model()->findAllByAttributes(array(), array('condition' => 'status_id >:s_id and status_id !=6', 'params' => array('s_id' => 1)));
} else {
$result = TicketStatus::model()->findAllByAttributes(array(), array('condition' => 'status_id >:s_id and status_id !=6', 'params' => array('s_id' => 2)));
}
}
return $result;
}
/**
* View single ticket
*
* @param int $id
* @param string $alias
*/
public function actionViewTicket($id, $alias)
{
if ($id && ($ticket = Tickets::model()->with(array('reporter', 'assigned', 'status', 'type', 'category', 'ticketpriority', 'version', 'fixed', 'ticketmilestone', 'comments', 'comments.commentreporter', 'comments.changes', 'lastcomment'))->byCommentDate()->findByPk($id))) {
// Initiate the ticket comment model
$comment = new TicketComments();
$props = new TicketProps();
$ticketChanges = array();
$commentPassed = false;
$propsPassed = false;
$propertiesPassed = false;
// Make sure if we submit the form that we enter a comment
if (isset($_POST['TicketComments'])) {
$comment->setAttributes($_POST['TicketComments']);
$comment->ticketid = $ticket->id;
if ($comment->validate()) {
$commentPassed = true;
}
}
// Make suer we submitted the form
if (isset($_POST['TicketProps'])) {
$props->setAttributes($_POST['TicketProps']);
if ($props->validate()) {
$propsPassed = true;
// did we change the title
if ($props->title != $ticket->title) {
$ticketChanges[] = Yii::t('tickets', '<strong>Title</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $ticket->title, '{new}' => $props->title));
}
// did we change the keywords
if ($props->keywords != $ticket->keywords) {
$ticketChanges[] = Yii::t('tickets', '<strong>Keywords</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $ticket->keywords, '{new}' => $props->keywords));
}
// did we change the assigned to
if ($props->assignedtoid && $props->assignedtoid != $ticket->assignedtoid) {
// Load the users
$oldUser = Users::model()->findByPk($ticket->assignedtoid);
$newUser = Users::model()->find('username=:username', array(':username' => $props->assignedtoid));
$ticketChanges[] = Yii::t('tickets', '<strong>Assigned</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldUser ? $oldUser->getLink() : "''", '{new}' => $newUser ? $newUser->getLink() : "''"));
}
// Did we change the status
if ($props->status && $props->status != $ticket->ticketstatus) {
$oldStatus = TicketStatus::model()->findByPk($ticket->ticketstatus);
$newStatus = TicketStatus::model()->findByPk($props->status);
$ticketChanges[] = Yii::t('tickets', '<strong>Status</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldStatus ? $oldStatus->getLink() : "''", '{new}' => $newStatus ? $newStatus->getLink() : "''"));
$ticket->ticketstatus = $props->status;
}
// Did we change the type
if ($props->type && $props->type != $ticket->tickettype) {
$oldType = TicketType::model()->findByPk($ticket->tickettype);
$newType = TicketType::model()->findByPk($props->type);
$ticketChanges[] = Yii::t('tickets', '<strong>Type</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldType ? $oldType->getLink() : "''", '{new}' => $newType ? $newType->getLink() : "''"));
$ticket->tickettype = $props->type;
}
// Did we change the category
if ($props->category && $props->category != $ticket->ticketcategory) {
$oldCategory = TicketCategory::model()->findByPk($ticket->ticketcategory);
$newCategory = TicketCategory::model()->findByPk($props->category);
$ticketChanges[] = Yii::t('tickets', '<strong>Category</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldCategory ? $oldCategory->getLink() : "''", '{new}' => $newCategory ? $newCategory->getLink() : "''"));
$ticket->ticketcategory = $props->category;
}
// Did we change the version
if ($props->version && $props->version != $ticket->ticketversion) {
$oldVersion = TicketVersion::model()->findByPk($ticket->ticketversion);
$newVersion = TicketVersion::model()->findByPk($props->version);
$ticketChanges[] = Yii::t('tickets', '<strong>Version</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldVersion ? $oldVersion->getVersionLink() : "''", '{new}' => $newVersion ? $newVersion->getVersionLink() : "''"));
$ticket->ticketversion = $props->version;
}
// Did we change the fixedin
if ($props->fixedin && $props->fixedin != $ticket->fixedin) {
$oldFixed = TicketVersion::model()->findByPk($ticket->fixedin);
$newFixed = TicketVersion::model()->findByPk($props->fixedin);
$ticketChanges[] = Yii::t('tickets', '<strong>Fixed In Version</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldFixed ? $oldFixed->getFixedinLink() : "''", '{new}' => $newFixed ? $newFixed->getFixedinLink() : "''"));
$ticket->fixedin = $props->fixedin;
}
// Did we change the priority
if ($props->priority && $props->priority != $ticket->priority) {
$oldPriority = TicketPriority::model()->findByPk($ticket->priority);
$newPriority = TicketPriority::model()->findByPk($props->priority);
$ticketChanges[] = Yii::t('tickets', '<strong>Priority</strong> Changed from <em>{old}</em> To <em>{new}</em>', array('{old}' => $oldPriority ? $oldPriority->getLink() : "''", '{new}' => $newPriority ? $newPriority->getLink() : "''"));
$ticket->priority = $props->priority;
}
// Assign props data to ticket
$ticket->title = $props->title;
$ticket->keywords = $props->keywords;
// Reset the ticket assigned to
if ($props->assignedtoid) {
$ticket->assignedtoid = $props->assignedtoid;
} else {
$ticket->assignedtoid = (int) $ticket->assignedtoid;
}
// Make sure we have some changes or at least entered comment
if (!$comment->content && !count($ticketChanges)) {
$commentPassed = false;
Functions::setFlash(Yii::t('tickets', 'You must enter a comment or make some changes to the ticket.'));
}
// validate ticket
if ($ticket->validate()) {
$propertiesPassed = true;
}
}
}
// Only if all flags were ok then save and update
if (isset($_POST['submit']) && $commentPassed && $propsPassed && $propertiesPassed) {
// Save both and redirect
$comment->save();
// Did we change something?
if (count($ticketChanges)) {
foreach ($ticketChanges as $change) {
$changes = new TicketChanges();
$changes->ticketid = $ticket->id;
$changes->commentid = $comment->id;
$changes->content = $change;
$changes->save();
}
}
// Save ticket
$ticket->lastcommentid = $comment->id;
$ticket->update();
// Set flash
Functions::setFlash(Yii::t('tickets', 'Tickets: Ticket Updated'));
$this->redirect($ticket->getLink('', array(), true));
}
// Reset the ticket assigned to
if ($props->assignedtoid) {
if (is_int($props->assignedtoid)) {
$username = Users::model()->findByPk($props->assignedtoid);
} else {
$username = Users::model()->find('username=:username', array(':username' => $props->assignedtoid));
}
$props->assignedtoid = $username ? $username->username : '';
} else {
$props->assignedtoid = '';
}
// Assign keywords
if (!$props->keywords && $ticket->keywords) {
$props->keywords = $ticket->keywords;
}
// Assign Title
if (!$props->title && $ticket->title) {
$props->title = $ticket->title;
}
// Show the view screen
$this->pageTitle[] = Yii::t('tickets', 'Viewing Ticket - {title}', array('{title}' => CHtml::encode($ticket->title)));
$this->render('showticket', array('props' => $props, 'ticket' => $ticket, 'comment' => $comment));
} else {
$this->redirect(array('/tickets'));
}
}
public function actionTicketStatusName()
{
$ts = $_POST['ticket_status'];
$statusName = 'All Tickets';
if ($ts) {
$statusName = TicketStatus::model()->getStatusName($ts);
}
echo $statusName;
}
?>
</div>
<div class='clearboth'></div>
<div class='ticket-moreoptions' id='ticketsMoreOptionsHidden'>
<div>
<fieldset id="ticket-form">
<legend><?php
echo Yii::t('tickets', 'Ticket Properties');
?>
</legend>
<p id="ticket-status" class='inline-input'>
<?php
echo CHtml::activeLabel($moderation, 'status');
?>
<?php
echo CHtml::activeDropDownList($moderation, 'status', CHtml::listData(TicketStatus::model()->findAll(), 'id', 'title'), array('prompt' => Yii::t('tickets', '-- Select Status --')));
?>
</p>
<p id="ticket-priority" class='inline-input'>
<?php
echo CHtml::activeLabel($moderation, 'priority');
?>
<?php
echo CHtml::activeDropDownList($moderation, 'priority', CHtml::listData(TicketPriority::model()->findAll(), 'id', 'title'), array('prompt' => Yii::t('tickets', '-- Select Priority --')));
?>
</p>
<p id="ticket-type" class='inline-input'>
<?php
echo CHtml::activeLabel($moderation, 'type');
?>
<?php
<?php
$ts = 0;
$statusName = 'All Tickets';
if (isset($_GET['ts'])) {
if (isset($_GET['Ticket']['ticket_status'])) {
$_GET['ts'] = $_GET['Ticket']['ticket_status'];
}
$ts = $_GET['ts'];
$statusName = TicketStatus::model()->getStatusName($ts);
}
$this->pageTitle = Yii::app()->name . ' | Manage Ticket';
?>
<div id="hole">
<!-- begin PAGE TITLE AREA -->
<div class="row">
<div class="col-lg-12">
<div class="page-title">
<h1>
<?php
echo "Manage Ticket";
if (isset($_GET['user_id'])) {
echo "<small class='text-blue'> Listing For " . Users::model()->getUserName(base64_decode($_GET['user_id'])) . "</small>";
}
if (isset($_GET['client'])) {
echo "<small class='text-blue'> Listing For " . Users::model()->getUserName(base64_decode($_GET['client'])) . "</small>";
}
?>
</h1>
/**
* table data rules
*
* @return array
*/
public function rules()
{
return array(array('title, content', 'required'), array('title', 'length', 'min' => 3, 'max' => 100), array('keywords', 'length', 'max' => 100), array('content', 'length', 'min' => 3), array('projectid', 'in', 'range' => array_keys(Projects::model()->getUserProjects(true)), 'allowEmpty' => false, 'on' => 'ticketupdate'), array('ticketstatus', 'in', 'range' => CHtml::listData(TicketStatus::model()->findAll(), 'id', 'id')), array('tickettype', 'in', 'range' => CHtml::listData(TicketType::model()->findAll(), 'id', 'id')), array('ticketcategory', 'in', 'range' => CHtml::listData(TicketCategory::model()->findAll(), 'id', 'id')), array('priority', 'in', 'range' => CHtml::listData(TicketPriority::model()->findAll(), 'id', 'id')), array('ticketversion', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('fixedin', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('assignedtoid', 'checkAssignedTo'));
}
function actionEmailChangeTicketStatus()
{
$template = Template::getTemplate('ticket_status_changed_mail_template_');
$subject = $template->template_subject;
$message = $template->template_content;
$results = TicketChangeLog::model()->findAllByAttributes(array(), array('condition' => 'send_mail = :send_mail', 'params' => array('send_mail' => 0)));
foreach ($results as $users) {
$userdata['user_by'] = Users::model()->getUserName($users->user_id);
$userInfo = Users::model()->findByPk($user->fwd_to);
$ticket_id = $users->ticket_id;
$remark = $users->remark;
$userdata['user_by'] = Users::model()->getUserName($users->user_id);
$userdata['remark'] = $remark;
$userdata['ticket_status_name'] = TicketStatus::model()->getStatusName($users->status_id);
$userdata['ticket_id'] = $ticket_id;
$userdata['ticket_link'] = Utils::getBaseUrl() . "/ticket/view/" . base64_encode($ticket_id);
$assignee = TicketAssign::model()->findAllByAttributes(array(), array('condition' => 'ticket_id = :ticket_id AND fwd_to !=:user_id AND status=1 ', 'params' => array('ticket_id' => $ticket_id, user_id => $users->user_id)));
$assigneeby = TicketAssign::model()->findAllByAttributes(array(), array('condition' => 'ticket_id = :ticket_id AND fwd_by !=:user_id AND status=1 ', 'params' => array('ticket_id' => $ticket_id, user_id => $users->user_id), 'group' => "fwd_by"));
// For Assignee mail
foreach ($assignee as $user) {
$userInfo = Users::model()->findByPk($user->fwd_to);
$userdata['user_name'] = $userInfo->user_name;
$subject = $this->replace($userdata, $subject);
$message = $this->replace($userdata, $message);
$this->SendMail($userInfo->user_email, $userInfo->user_name, $subject, $message);
}
// this is fowwarded by
foreach ($assigneeby as $user) {
$userInfo = Users::model()->findByPk($user->fwd_by);
$userdata['user_name'] = $userInfo->user_name;
$subject = $this->replace($userdata, $subject);
$message = $this->replace($userdata, $message);
$this->SendMail($userInfo->user_email, $userInfo->user_name, $subject, $message);
}
$model = TicketChangeLog::model()->findByPk($users->id);
$model->send_mail = 1;
$model->update();
}
}
/**
* Returns the data model based on the primary key given in the GET variable.
* If the data model is not found, an HTTP exception will be raised.
* @param integer $id the ID of the model to be loaded
* @return TicketStatus the loaded model
* @throws CHttpException
*/
public function loadModel($id)
{
$model = TicketStatus::model()->findByPk($id);
if ($model === null) {
throw new CHttpException(404, 'The requested page does not exist.');
}
return $model;
}
/**
* table data rules
*
* @return array
*/
public function rules()
{
return array(array('status', 'in', 'range' => CHtml::listData(TicketStatus::model()->findAll(), 'id', 'id')), array('type', 'in', 'range' => CHtml::listData(TicketType::model()->findAll(), 'id', 'id')), array('category', 'in', 'range' => CHtml::listData(TicketCategory::model()->findAll(), 'id', 'id')), array('priority', 'in', 'range' => CHtml::listData(TicketPriority::model()->findAll(), 'id', 'id')), array('version', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('fixedin', 'in', 'range' => CHtml::listData(TicketVersion::model()->findAll(), 'id', 'id')), array('assignedtoid', 'checkAssignedTo'));
}
echo CHtml::submitButton(Yii::t('global', 'Search'), array('id' => 'searchsubmit'));
?>
</div>
<div id="suggestions"></div>
<?php
echo CHtml::endForm();
?>
</li>
<li class="widget-container">
<h3><?php
echo Yii::t('global', 'Statuses');
?>
</h3>
<ul>
<?php
foreach (TicketStatus::model()->with(array('ticketsCount'))->findAll() as $status) {
?>
<li>
<?php
echo $status->getRssLink(CHtml::image(Yii::app()->themeManager->baseUrl . '/images/atom.gif', 'ATOM'), array('class' => 'atom'), 'atom');
?>
<?php
echo $status->getRssLink(CHtml::image(Yii::app()->themeManager->baseUrl . '/images/rss.gif', 'RSS'), array('class' => 'rss'));
?>
<?php
echo $status->getLink(CHtml::encode($status->title) . ' <small>(' . Yii::app()->format->number($status->ticketsCount) . ')</small>');
?>
</li>
<?php
}
?>
<div class="row">
<div class="col-md-12">
<div id="statusChangeMsg"></div>
</div>
<div class="col-md-4" style="border-right: 1px solid rgb(67, 129, 185);">
<div class="row">
<div class="col-md-12">
<h4 class="text-blue">Change Ticket Status</h4>
<hr style="margin: 5px 0px;">
<div class="form-group">
<label class="required" style="margin: 8px 0px;">Ticket Status</label>
<?php
echo CHtml::dropDownlist('status_id', "", CHtml::listData(TicketStatus::model()->getStatusbyfilter(), 'status_id', 'status_name'), array('class' => 'form-control', 'empty' => 'Please Select Status'));
?>
<div id="status_error" class="text-red" style="display: none">Please select ticket status.</div>
</div>
<div class="form-group">
<label class="required" style="margin: 8px 0px;">Remark <span class="required">*</span></label>
<?php
echo CHtml::textArea('remark_message', '', array('class' => 'form-control', 'placeholder' => 'Remark (if any)', 'style' => 'resize:none;', 'rows' => 5));
?>
<div id="remark_error" class="text-red" style="display: none">Remark cannot be blank.</div>
</div>
<div class="form-group">
<?php
echo CHtml::submitButton('Save Status', array('class' => 'btn btn-green btn-square', 'id' => 'changebtn'));
?>
</div>
</div>
</div>
