function article($id = FALSE, $condition = FALSE, $article_id = FALSE)
{
$this->view_data['submenu'] = array($this->lang->line('application_back') => 'ctickets', $this->lang->line('application_overview') => 'ctickets/view/' . $id);
switch ($condition) {
case 'add':
$this->content_view = 'tickets/client_views/_note';
if ($_POST) {
$config['upload_path'] = './files/media/';
$config['encrypt_name'] = TRUE;
$config['allowed_types'] = '*';
$this->load->library('upload', $config);
$this->load->helper('notification');
unset($_POST['userfile']);
unset($_POST['file-name']);
unset($_POST['send']);
unset($_POST['_wysihtml5_mode']);
$ticket = Ticket::find_by_id($id);
$ticket->updated = "1";
$ticket->save();
if ($ticket->company_id != $this->client->company->id || $ticket->client_id != $this->client->id) {
redirect('ctickets');
}
send_ticket_notification($ticket->user->email, '[Ticket#' . $ticket->reference . '] - ' . $_POST['subject'], $_POST['message'], $ticket->id);
$_POST['internal'] = "0";
unset($_POST['notify']);
$_POST['subject'] = htmlspecialchars($_POST['subject']);
$_POST['datetime'] = time();
$_POST['ticket_id'] = $id;
$_POST['from'] = $this->client->firstname . " " . $this->client->lastname . ' - ' . $this->client->email;
$_POST['reply_to'] = $this->client->email;
$article = TicketHasArticle::create($_POST);
if (!$this->upload->do_upload()) {
$error = $this->upload->display_errors('', ' ');
$this->session->set_flashdata('message', 'error:' . $error);
} else {
$data = array('upload_data' => $this->upload->data());
$attributes = array('article_id' => $article->id, 'filename' => $data['upload_data']['orig_name'], 'savename' => $data['upload_data']['file_name']);
$attachment = ArticleHasAttachment::create($attributes);
}
if (!$article) {
$this->session->set_flashdata('message', 'error:' . $this->lang->line('messages_save_article_error'));
} else {
$this->session->set_flashdata('message', 'success:' . $this->lang->line('messages_save_article_success'));
}
redirect('ctickets/view/' . $id);
} else {
$this->theme_view = 'modal';
$this->view_data['ticket'] = Ticket::find($id);
$this->view_data['title'] = $this->lang->line('application_add_note');
$this->view_data['form_action'] = 'ctickets/article/' . $id . '/add';
$this->content_view = 'tickets/client_views/_note';
}
break;
default:
redirect('ctickets');
break;
}
}
function index()
{
$this->load->helper('notification');
$this->load->helper('string');
$emailconfig = Setting::first();
if ($emailconfig->ticket_config_active == "1") {
$emailconfig->ticket_config_timestamp = time();
$emailconfig->save();
// this shows basic IMAP, no TLS required
$config['login'] = $emailconfig->ticket_config_login;
$config['pass'] = $emailconfig->ticket_config_pass;
$config['host'] = $emailconfig->ticket_config_host;
$config['port'] = $emailconfig->ticket_config_port;
$config['mailbox'] = $emailconfig->ticket_config_mailbox;
if ($emailconfig->ticket_config_imap == "1") {
$flags = "/imap";
} else {
$flags = "/pop3";
}
if ($emailconfig->ticket_config_ssl == "1") {
$flags .= "/ssl";
}
$config['service_flags'] = $flags . $emailconfig->ticket_config_flags;
$this->load->library('peeker', $config);
//attachment folder
$bool = $this->peeker->set_attachment_dir('files/media/');
//Search Filter
$this->peeker->set_search($emailconfig->ticket_config_search);
if ($this->peeker->search_and_count_messages() != "0") {
log_message('error', 'Postmaster fetched ' . $this->peeker->search_and_count_messages() . ' new email tickets.');
$id_array = $this->peeker->get_ids_from_search();
//walk trough emails
foreach ($id_array as $email_id) {
$ticket = false;
$email = $this->peeker->get_message($email_id);
$email->rewrite_html_transform_img_tags('files/media/');
$emailbody = utf8_encode(nl2br($email->get_plain()));
$emailaddr = $email->get_from_array();
$emailaddr = $emailaddr[0]->mailbox . '@' . $emailaddr[0]->host;
//get next ticket number
$settings = Setting::first();
$ticket_reference = $settings->ticket_reference;
$settings->ticket_reference = $settings->ticket_reference + 1;
$settings->save();
if (preg_match('/(?<=\\[Ticket\\#)(.+)(?=\\])/is', $email->get_subject(), $matches)) {
$ticket = Ticket::find_by_reference($matches[1]);
}
if ($ticket) {
log_message('error', 'Fetched email merged to ticket #' . $matches[1]);
$article_attributes = array('ticket_id' => $ticket->id, 'internal' => '0', 'from' => $email->get_from() . ' - ' . $emailaddr, 'reply_to' => $emailaddr, 'to' => $email->get_to(), 'cc' => $email->get_cc(), 'subject' => htmlspecialchars($email->get_subject()), 'message' => $emailbody, 'datetime' => time());
if ($ticket->status == "closed") {
$ticket->status = 'reopened';
$ticket->updated = '1';
$ticket->save();
}
$ticket->updated = '1';
$ticket->save();
$article = TicketHasArticle::create($article_attributes);
if (isset($ticket->user->email)) {
send_ticket_notification($ticket->user->email, '[Ticket#' . $ticket->reference . '] - ' . $ticket->subject, $emailbody, $ticket->id);
}
//Attachments
$parts = $email->get_parts_array();
if ($email->has_attachment()) {
foreach ($parts as $part) {
$savename = $email->get_fingerprint() . random_string('alnum', 8) . $part->get_filename();
$orgname = $part->get_filename();
$part->filename = $savename;
$attributes = array('article_id' => $article->id, 'filename' => $orgname, 'savename' => $savename);
$attachment = ArticleHasAttachment::create($attributes);
}
$email->save_all_attachments('files/media/');
}
} else {
//Ticket Attributes
$ticket_attributes = array('reference' => $ticket_reference, 'from' => $email->get_from() . ' - ' . $emailaddr, 'subject' => $email->get_subject(), 'text' => $emailbody, 'updated' => "1", 'created' => time(), 'user_id' => $settings->ticket_default_owner, 'type_id' => $settings->ticket_default_type, 'status' => $settings->ticket_default_status, 'queue_id' => $settings->ticket_default_queue);
//check if sender is client
$client = Client::find_by_email($emailaddr);
if (isset($client)) {
$ticket_attributes['client_id'] = $client->id;
$ticket_attributes['company_id'] = $client->company->id;
}
//create Ticket
$ticket = Ticket::create($ticket_attributes);
//Attachments
$parts = $email->get_parts_array();
if ($email->has_attachment()) {
foreach ($parts as $part) {
$savename = $email->get_fingerprint() . random_string('alnum', 8) . $part->get_filename();
$orgname = $part->get_filename();
$part->filename = $savename;
$attributes = array('ticket_id' => $ticket->id, 'filename' => $orgname, 'savename' => $savename);
$attachment = TicketHasAttachment::create($attributes);
}
$email->save_all_attachments('files/media/');
}
send_ticket_notification($ticket->user->email, '[Ticket#' . $ticket->reference . '] - ' . $ticket->subject, $emailbody, $ticket->id);
log_message('error', 'New ticket created #' . $ticket->reference);
}
if ($emailconfig->ticket_config_delete == "1") {
$email->set_delete();
$email->expunge();
$this->peeker->delete_and_expunge($email_id);
}
}
}
$this->peeker->close();
// tell the story of the connection (only for debuging)
//echo "<pre>"; print_r($this->peeker->trace()); echo "</pre>";
}
die;
}