public function load_by_network_key($network_key, $ticket, $type, $debug = false)
{
switch ($type) {
case 'ticket':
$existing = shub_get_single('shub_message', 'network_key', $network_key);
if ($existing) {
// load it up.
$this->load($existing['shub_message_id']);
}
if ($ticket && isset($ticket['ticket_id']) && $ticket['ticket_id'] == $network_key) {
// get the messages from the API
$api = $this->account->get_api();
$api_result = $api->api('ticket', 'message', array('ticket_ids' => $network_key));
if ($api_result && isset($api_result['tickets'][$network_key]) && count($api_result['tickets'][$network_key])) {
//print_r($api_result);
if (isset($ticket['staff']) && !empty($ticket['staff']['email'])) {
$ticket['reply_from_shub_user_id'] = $this->account->get_api_user_to_id($ticket['staff']);
}
$all_comments = $api_result['tickets'][$network_key];
$comments = array();
foreach ($all_comments as $comment_id => $comment) {
if (isset($comment['cache']) && $comment['cache'] == 'autoreply' || isset($comment['message_type_id']) && $comment['message_type_id'] == 3) {
// this is an auto reply, don't bother importing it into the system here
} else {
$comment['id'] = $comment['ticket_message_id'];
$comment['shub_user_id'] = $this->account->get_api_user_to_id($comment['user']);
$comment['timestamp'] = $comment['message_time'];
$comments[] = $comment;
}
}
if (!$existing) {
$this->create_new();
}
$this->update('shub_account_id', $this->account->get('shub_account_id'));
$this->update('shub_item_id', $this->item->get('shub_item_id'));
// create/update a user entry for this comments.
$shub_user_id = $this->account->get_api_user_to_id($ticket['user']);
$this->update('shub_user_id', $shub_user_id);
$this->update('title', $ticket['subject']);
// latest comment goes in summary
$this->update('summary', $comments[count($comments) - 1]['content']);
$this->update('last_active', $ticket['last_message_timestamp']);
$this->update('shub_type', $type);
$this->update('shub_data', $ticket);
$this->update('shub_link', $ticket['url']);
$this->update('network_key', $network_key);
if ($this->get('shub_status') != _shub_MESSAGE_STATUS_HIDDEN) {
// we have to decide if we're updating the message status from answered to unanswered.
// if this message status is already answered and the existing comment count matches the new comment count then we don't update the status
// this is because we insert a placeholder "comment" into the db while the API does the push, and when we read again a few minutes later it overwrites this placeholder comment, so really it's not a new comment coming in just the one we posted through the API that takes a while to come back through.
if ($this->get('shub_status') == _shub_MESSAGE_STATUS_ANSWERED && count($comments) == count($this->get_comments())) {
// don't do anything
} else {
// comment count is different
$this->update('shub_status', _shub_MESSAGE_STATUS_UNANSWERED);
}
}
$this->update('comments', $comments);
// add the extra fields from UCM into the ticket.
if (!empty($ticket['extra']) && is_array($ticket['extra'])) {
foreach ($ticket['extra'] as $extra_key => $extra_val) {
$extra_val = trim($extra_val);
if (strlen($extra_val)) {
// add this one into the system.
$ExtraField = new SupportHubExtra();
if (!$ExtraField->load_by('extra_name', $extra_key)) {
$ExtraField->create_new();
$ExtraField->update('extra_name', $extra_key);
}
$ExtraField->save_and_link(array('extra_value' => $extra_val), 'ucm', $this->account->get('shub_account_id'), $this->get('shub_message_id'), $shub_user_id);
}
}
}
}
return $this->get('shub_message_id');
}
break;
}
return false;
}
public function init()
{
if (isset($_REQUEST['_process'])) {
// fix up WordPress bork:
// todo: don't overwrite default superglobals, run stripslashes every time before we use the content, because another plugin might be stripslashing already
$_POST = stripslashes_deep($_POST);
$_GET = stripslashes_deep($_GET);
$_REQUEST = stripslashes_deep($_REQUEST);
$process_action = $_REQUEST['_process'];
$process_options = array();
$shub_message_id = false;
if ($process_action == 'send_shub_message' && check_admin_referer('shub_send-message')) {
// we are sending a social message! yay!
$send_time = time();
// default: now
if (isset($_POST['schedule_date']) && isset($_POST['schedule_time']) && !empty($_POST['schedule_date']) && !empty($_POST['schedule_time'])) {
$date = $_POST['schedule_date'];
$time_hack = $_POST['schedule_time'];
$time_hack = str_ireplace('am', '', $time_hack);
$time_hack = str_ireplace('pm', '', $time_hack);
$bits = explode(':', $time_hack);
if (strpos($_POST['schedule_time'], 'pm')) {
$bits[0] += 12;
}
// add the time if it exists
$date .= ' ' . implode(':', $bits) . ':00';
$send_time = strtotime($date);
//echo $date."<br>".$send_time."<br>".shub_print_date($send_time,true);exit;
} else {
if (isset($_POST['schedule_date']) && !empty($_POST['schedule_date'])) {
$send_time = strtotime($_POST['schedule_date']);
}
}
// wack a new entry into the shub_message database table and pass that onto our message_managers below
$shub_message_id = shub_update_insert('shub_message_id', false, 'shub_message', array('post_id' => isset($_POST['post_id']) ? $_POST['post_id'] : 0, 'sent_time' => $send_time));
if ($shub_message_id) {
$process_options['shub_message_id'] = $shub_message_id;
$process_options['send_time'] = $send_time;
} else {
die('Failed to create social message');
}
/* @var $message_manager shub_facebook */
$message_count = 0;
foreach ($this->message_managers as $name => $message_manager) {
$message_count += $message_manager->handle_process($process_action, $process_options);
}
if ($shub_message_id && !$message_count) {
// remove the gobal social message as nothing worked.
shub_delete_from_db('shub_message', 'shub_message_id', $shub_message_id);
} else {
if ($shub_message_id) {
shub_update_insert('shub_message_id', $shub_message_id, 'shub_message', array('message_count' => $message_count));
}
}
if (isset($_POST['debug']) && $_POST['debug']) {
echo "<br><hr> Successfully sent {$message_count} messages <hr><br><pre>";
print_r($_POST);
print_r($process_options);
echo "</pre><hr><br>Completed";
exit;
}
header("Location: admin.php?page=support_hub_sent");
exit;
} else {
if ($process_action == 'save_general_settings') {
if (check_admin_referer('save-general-settings')) {
if (isset($_POST['possible_shub_manager_enabled'])) {
foreach ($_POST['possible_shub_manager_enabled'] as $id => $tf) {
if (isset($_POST['shub_manager_enabled'][$id]) && $_POST['shub_manager_enabled'][$id]) {
update_option('shub_manager_enabled_' . $id, 1);
} else {
update_option('shub_manager_enabled_' . $id, 0);
}
}
header("Location: admin.php?page=support_hub_settings");
exit;
}
}
} else {
if ($process_action == 'save_log_settings') {
if (check_admin_referer('save-log-settings')) {
if (!empty($_POST['enable_logging'])) {
update_option('shub_logging_enabled', time() + 3600 * 24);
}
if (!empty($_POST['remove_logs'])) {
global $wpdb;
$wpdb->query($wpdb->prepare("DELETE FROM `" . _support_hub_DB_PREFIX . "shub_log` WHERE log_time <= %d", $_POST['remove_logs']));
}
header("Location: admin.php?page=support_hub_settings&tab=logs");
exit;
}
} else {
if ($process_action == 'save_encrypted_vault') {
if (check_admin_referer('save-encrypted-vault') && !empty($_POST['public_key']) && !empty($_POST['private_key'])) {
update_option('shub_encrypt_public_key', $_POST['public_key']);
update_option('shub_encrypt_private_key', $_POST['private_key']);
header("Location: admin.php?page=support_hub_settings&tab=extra");
exit;
}
} else {
if ($process_action == 'save_extra_details') {
$shub_extra_id = !empty($_REQUEST['shub_extra_id']) ? (int) $_REQUEST['shub_extra_id'] : 0;
if (check_admin_referer('save-extra' . $shub_extra_id)) {
$shub_extra = new SupportHubExtra($shub_extra_id);
if (isset($_REQUEST['butt_delete'])) {
$shub_extra->delete();
header("Location: admin.php?page=support_hub_settings&tab=extra");
exit;
}
if (!$shub_extra->get('shub_extra_id')) {
$shub_extra->create_new();
}
$shub_extra->update($_POST);
$shub_extra_id = $shub_extra->get('shub_extra_id');
header("Location: admin.php?page=support_hub_settings&tab=extra");
//&shub_extra_id=" . $shub_extra_id );
exit;
}
} else {
if ($process_action == 'save_product_details') {
$shub_product_id = !empty($_REQUEST['shub_product_id']) ? (int) $_REQUEST['shub_product_id'] : 0;
if (check_admin_referer('save-product' . $shub_product_id)) {
$shub_product = new SupportHubProduct($shub_product_id);
if (isset($_REQUEST['butt_delete'])) {
$shub_product->delete();
header("Location: admin.php?page=support_hub_settings&tab=products");
exit;
}
if (!$shub_product->get('shub_product_id')) {
$shub_product->create_new();
}
$shub_product->update($_POST);
$shub_product_id = $shub_product->get('shub_product_id');
header("Location: admin.php?page=support_hub_settings&tab=products");
//&shub_product_id=" . $shub_product_id );
exit;
}
} else {
// just process each request normally:
/* @var $message_manager shub_facebook */
foreach ($this->message_managers as $name => $message_manager) {
$message_manager->handle_process($process_action, $process_options);
}
}
}
}
}
}
}
}
}
