/**
* Update ticket status when user added.
* Trigger also adding user groups if feature enabled
* @param Ticket_User $item Ticket_User object
* @return nothing
*/
static function item_add_user(Ticket_User $item)
{
$users_id = $item->input['users_id'];
$tickets_id = $item->input['tickets_id'];
$ticket = new Ticket();
$ticket->getFromDB($tickets_id);
$groups_id = array();
self::removeAssignUsers($tickets_id, $users_id);
// == Add user groups on modification ==
//check this plugin config
if ($_SESSION['plugins']['escalade']['config']['use_assign_user_group'] == 0 || $_SESSION['plugins']['escalade']['config']['use_assign_user_group_modification'] == 0) {
return true;
}
if ($_SESSION['plugins']['escalade']['config']['use_assign_user_group'] == 1) {
// First group
$groups_id = PluginEscaladeUser::getTechnicianGroup($ticket->fields['entities_id'], $item->fields['users_id'], true);
} else {
// All groups
$groups_id = PluginEscaladeUser::getTechnicianGroup($ticket->fields['entities_id'], $item->fields['users_id'], false);
}
if (!empty($groups_id)) {
$group_ticket = new Group_Ticket();
//The ticket cannot have this group already assigned
$found = $group_ticket->find("tickets_id = {$tickets_id} AND groups_id = {$groups_id}\n AND type = " . CommonITILActor::ASSIGN);
if (!empty($found)) {
return;
}
//prevent user removal
$_SESSION['plugin_escalade']['keep_users'][$item->fields['users_id']] = $item->fields['users_id'];
//add new group to ticket
$group_ticket->add(array('tickets_id' => $tickets_id, 'groups_id' => $groups_id, 'type' => CommonITILActor::ASSIGN));
} else {
if ($_SESSION['plugins']['escalade']['config']['remove_tech']) {
self::removeAssignGroups($tickets_id);
}
}
//fix ticket status
$ticket->update(array('id' => $tickets_id, 'status' => CommonITILObject::ASSIGNED));
}
<?php
include "../../../inc/includes.php";
$user = new PluginEscaladeUser();
//Note : no Log is show in User
if (isset($_POST["add"])) {
$user->add($_POST);
} elseif (isset($_POST["update"])) {
$user->update($_POST);
}
Html::back();
static function loadInSession()
{
$config = new self();
$config->getFromDB(1);
unset($config->fields['id']);
if ($config->fields['use_filter_assign_group']) {
$user = new PluginEscaladeUser();
if ($user->getFromDBByQuery("WHERE users_id = '" . $_SESSION['glpiID'] . "'")) {
$config->fields['use_filter_assign_group'] = $user->fields['use_filter_assign_group'];
}
}
$_SESSION['plugins']['escalade']['config'] = $config->fields;
}
