/** * This method should handle any authentication and report back to the subject * * @access public * @param array $credentials Array holding the user credentials * @param array $options Array of extra options * @param object $response Authentication response object * @return boolean * @since 1.5 */ function onAuthenticate($credentials, $options, &$response) { $message = ''; $success = false; // Check the gateway component is installed $com_otrsgw =& JComponentHelper::getComponent('com_otrsgateway'); if ($com_otrsgw) { // Check that it's configured $gwParams = new JParameter($com_otrsgw->params); include_once JPATH_SITE . DS . 'components' . DS . "com_otrsgateway" . DS . "helpers" . DS . "userhelper.php"; if (strlen($credentials['username']) && strlen($credentials['password'])) { $gateway = new OTRSGatewayUserHelper(); $authData = $gateway->authenticateOTRSUser(trim($credentials['username']), $credentials['password']); if (is_array($authData)) { $success = true; $response->email = $authData[0]; $response->fullname = $authData[1]; } else { $message = 'Access Denied'; } } else { $message = 'Username or password blank'; } } else { $message = "OTRS Gateway is not installed"; } if ($success) { $response->status = JAUTHENTICATE_STATUS_SUCCESS; $response->error_message = ''; } else { $response->status = JAUTHENTICATE_STATUS_FAILURE; $response->error_message = 'Failed to authenticate: ' . $message; } }
function __construct() { parent::__construct(); $userData = OTRSGatewayUserHelper::getOTRSUserData(); if ($userData != null) { $this->_userID = $userData[0]; $this->_customerIDs = $userData[1]; } $this->_gateway = new OTRSGatewayRPCHelper(); }
/** * OTRS Gateway Search method * * The sql must return the following fields that are used in a common display * routine: href, title, section, created, text, browsernav * @param string Target search string * @param string matching option, exact|any|all * @param string ordering option, newest|oldest|popular|alpha|category */ function plgSearchOTRSGateway($text, $phrase = '', $ordering = '', $areas = null) { if (is_array($areas)) { if (!array_intersect($areas, array_keys(plgSearchOTRSGatewayAreas()))) { return array(); } } $text = trim($text); if (empty($text)) { return array(); } // Look for the OTRS Gateway component $com_otrsgateway =& JComponentHelper::getComponent('com_otrsgateway'); if (!$com_otrsgateway) { return array(); } // Load the Gateway helper library include_once JPATH_SITE . DS . "administrator" . DS . "components" . DS . "com_otrsgateway" . DS . "helpers" . DS . "rpchelper.php"; include_once JPATH_SITE . DS . "components" . DS . "com_otrsgateway" . DS . "helpers" . DS . "userhelper.php"; $userData = OTRSGatewayUserHelper::getOTRSUserData(); if ($userData == null) { return array(); } $vars = array('StateType' => array('Open', XSD_STRING), 'CustomerUserID' => array($userData[0], XSD_STRING), 'Result' => array('ARRAY', XSD_STRING), 'ContentSearch' => array('OR', XSD_STRING), 'IncludeDescription' => array(1, XSD_INTEGER), 'FullTextIndex' => array(1, XSD_INTEGER), 'Subject' => array('%' . mysql_real_escape_string($text) . '%', XSD_STRING), 'Body' => array('%' . mysql_real_escape_string($text) . '%', XSD_STRING)); switch ($ordering) { case 'oldest': $vars['SortBy'] = array('Age', XSD_STRING); $vars['OrderBy'] = array('Up', XSD_STRING); break; default: $vars['SortBy'] = array('Age', XSD_STRING); $vars['OrderBy'] = array('Down', XSD_STRING); } $rows = array(); $result = null; $gateway = new OTRSGatewayRPCHelper(); if ($err = $gateway->callOTRS('JoomlaGatewayObject', 'TicketSearch', $vars, $result)) { // Failed to find anything return array(); } if ($result == null) { return array(); } foreach ($result as $ticket) { $item = new OTRSGatewaySearchResObj(); $item->title = sprintf('[%s] %s', $ticket->TicketNumber, $ticket->Title); $item->href = JRoute::_('index.php?option=com_otrsgateway&view=ticket&ticketID=' . $ticket->TicketID); $item->created = (int) $ticket->CreateTimeUnix; $item->text = $ticket->Description; $rows[] = $item; } return $rows; }
/** * getOTRSTicketQueues * * Return the OTRS queues available */ function getOTRSTicketQueues() { $userData = OTRSGatewayUserHelper::getOTRSUserData(); if (!$userData || !is_array($userData)) { return null; } $vars = array('CustomerUserID' => array($userData[0], XSD_STRING)); $gateway = new OTRSGatewayRPCHelper(); if ($err = $gateway->callOTRS('JoomlaGatewayObject', 'GetTicketQueues', $vars, $result)) { // Failed to find anything return null; } if (!is_array($result)) { return null; } asort($result); return $result; }