public function __construct() { parent::__construct(); if (Mage::helper('freshdesk')->isTicketTabEnabled() && Zend_Validate::is($this->getCustomerEmail(), 'EmailAddress')) { $tickets = Mage::getResourceModel('freshdesk/ticket_collection')->setRequester($this->getCustomerEmail())->setOrder('created_at', 'DESC'); $this->setTickets($tickets); } }