function ApplyToOperator($QuestionId, $OperatorName, $force = false)
{
//获取咨询、建议的分类ID
$oCategory = new Kubao_Category();
$oOperator = new Kubao_Operator();
$Category_Ask = $oCategory->getCategoryByQuestionType('ask');
$Category_Suggest = $oCategory->getCategoryByQuestionType('suggest');
//获取问题
$QuestionInfo = $this->getQuestion($QuestionId);
//问题存在
if ($QuestionInfo['id']) {
//问题 尚未分单 且 尚未被撤销 且 接手客服为空 且 为非协助状态 且 问题分类在指定列表中
if ($QuestionInfo['is_hawb'] == 0 && $QuestionInfo['revocation'] == 0 && $QuestionInfo['js_kf'] == "" && $QuestionInfo['help_status'] == 0 && in_array($QuestionInfo['cid'], array(0, $Category_Ask['id'], $Category_Suggest['id']))) {
$this->db->begin();
$updateArr = array("is_hawb" => 1, "js_kf" => $OperatorName, "receive_time" => time());
$UpdateQuestion = $this->updateQuestion($QuestionInfo['id'], $updateArr);
//如果更新成功
if ($UpdateQuestion) {
$OperatorInfo = $oOperator->getOperatorByName($OperatorName, "login_name,pid,ishandle,isonjob,isbusy");
//如果客服存在 且 （是强制分单 或 客服非忙碌） 且 客服可以接单 且 客服在班
if ($OperatorInfo['login_name'] != '' && ($force == true || $OperatorInfo['isbusy'] == 0) && $OperatorInfo['ishandle'] == 1 && $OperatorInfo['isonjob'] == 1) {
//如果强制分单,则将当前单量置为负值
if ($force == true) {
$OperatorAccepted['num'] = -1;
$OperatorAccepted['num_add'] = -1;
} else {
//检查客服已分配单量
$OperatorAccepted = $oOperator->getOperatorAccecpted($OperatorName, "num,num_add");
}
//获取分单数量限制
$PostLimit = $oOperator->getPost($OperatorInfo['pid'], "question_limit,question_limit_add");
//首问
if ($QuestionInfo['pid'] == 0) {
//首问单量小于首问最大单量
if (intval($OperatorAccepted['num']) < $PostLimit['question_limit']) {
//更新首问数量
$UpdateAcceptedNum = $oOperator->UpdateOperatorAccecpted($OperatorName, 1, 0);
} else {
//单量不足，回滚
$this->db->rollback();
return false;
}
} else {
//追问单量小于追问最大单量
if (intval($OperatorAccepted['num_add']) < $PostLimit['question_limit_add']) {
//更新追问数量
$UpdateAcceptedNum = $oOperator->UpdateOperatorAccecpted($OperatorName, 1, 1);
} else {
//单量不足，回滚
$this->db->rollback();
return false;
}
}
if ($UpdateAcceptedNum) {
//更新成功，提交
$this->db->commit();
return true;
} else {
// 更新失败，回滚
$this->db->rollback();
return false;
}
} else {
//客服不在班或不存在
$this->db->rollback();
return false;
}
} else {
//更新失败
$this->db->rollback();
return false;
}
} else {
return false;
}
} else {
//无此问题
return false;
}
}
