$save = true;
$subject_tpl = $body_tpl = '';
}
// Save values in the "config" table
if ($save) {
Incident_ticket::save_email_template($subject_tpl, $body_tpl);
header("Location: " . $_SERVER['SCRIPT_NAME']);
exit;
}
// First time, get the default templates. They are defined
// inside the function: Incident_ticket::get_email_template()
if (!$subject_tpl) {
$subject_tpl = Incident_ticket::get_email_template('subject');
}
if (!$body_tpl) {
$body_tpl = Incident_ticket::get_email_template('body');
}
$labels = array('ID' => array('help' => _("The Ticket database ID"), 'sample' => '63'), 'INCIDENT_NO' => array('help' => _("The ticket human-oriented reference"), 'sample' => 'ALA63'), 'TITLE' => array('help' => _("The ticket resume"), 'sample' => _("Detected MAC change in DMZ")), 'EXTRA_INFO' => array('help' => _("Related ticket information"), 'sample' => "Source IPs: 10.10.10.10\n" . "Source Ports: 2267\n" . "Dest. IPs: 10.10.10.11\n" . "Dest. Ports: 22\n"), 'IN_CHARGE_NAME' => array('help' => _("The person currently in charge of solving the ticket"), 'sample' => 'John Smith'), 'IN_CHARGE_LOGIN' => array('help' => _("The login of the person currently in charge of solving the ticket"), 'sample' => 'jsmith'), 'IN_CHARGE_EMAIL' => array('help' => _("The email of the person currently in charge of solving the ticket"), 'sample' => '*****@*****.**'), 'IN_CHARGE_DPTO' => array('help' => _("The department of the person currently in charge of solving the ticket"), 'sample' => 'Tech Support'), 'IN_CHARGE_COMPANY' => array('help' => _("The company of the person currently in charge of solving the ticket"), 'sample' => 'Example Inc.'), 'PRIORITY_NUM' => array('help' => _("The priority of the ticket in numbers from 1 (low) to 10 (high)"), 'sample' => 8), 'PRIORITY_STR' => array('help' => _("The priority in string format: Low, Medium or High"), 'sample' => 'High'), 'TAGS' => array('help' => _("The extra labels of information attached to the ticket"), 'sample' => "NEED_MORE_INFO, FALSE_POSITIVE"), 'CREATION_DATE' => array('help' => _("When was the ticket created"), 'sample' => '2005-10-18 19:30:53'), 'STATUS' => array('help' => _("What's the current status: Open or Close"), 'sample' => 'Open'), 'CLASS' => array('help' => _("The type of ticket: Alarm, Event, Metric..."), 'sample' => 'Alarm'), 'TYPE' => array('help' => _("The ticket category or group"), 'sample' => 'Policy Violation'), 'LIFE_TIME' => array('help' => _("The time passed since the creation of the ticket"), 'sample' => '1 Day, 10:13'), 'TICKET_DESCRIPTION' => array('help' => _("The description filled by the ticket author"), 'sample' => 'Detected a MAC change on dmz1.int host'), 'TICKET_ACTION' => array('help' => _("The action filled by the ticket author"), 'sample' => 'Investigate the ticket asap'), 'TICKET_AUTHOR_NAME' => array('help' => _("The person who just created a new ticket"), 'sample' => 'Sam Max'), 'TICKET_AUTHOR_EMAIL' => array('help' => _("The email of the ticket author"), 'sample' => '*****@*****.**'), 'TICKET_AUTHOR_DPTO' => array('help' => _("The department of the ticket author"), 'sample' => 'Network Operations'), 'TICKET_AUTHOR_COMPANY' => array('help' => _("The company of the ticket author"), 'sample' => 'Same Example Inc.'), 'TICKET_EMAIL_CC' => array('help' => _("Who (Name and Email) received this email too"), 'sample' => "\"John Smith\" <*****@*****.**>\n\"Sam Max\" <*****@*****.**>"), 'TICKET_HISTORY' => array('help' => _("The complete list of tickets related to this ticket"), 'sample' => '-- Here goes the list of tickets --'), 'TICKET_INVERSE_HISTORY' => array('help' => _("The complete list of tickets related to this ticket") . " (" . _("reverse order") . ")", 'sample' => '-- Here goes the reversed list of tickets --'));
?>
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