break;
}
$i++;
}
$data = implode(",", $data);
$links = "'" . implode("','", $links) . "'";
} else {
$data = "['" . _("No tickets") . "',0]";
$colors = '"#E9967A"';
}
break;
case 'ticketResolutionTime':
$ttl_groups = array();
$type_graph = 'bar';
$legend = empty($_GET['legend']) ? "s" : GET('legend');
$list = Incident::incidents_by_resolution_time($conn, null, $user);
$ttl_groups = array("1" => 0, "2" => 0, "3" => 0, "4" => 0, "5" => 0, "6" => 0);
$total_days = 0;
$day_count = null;
foreach ($list as $incident) {
$ttl_secs = $incident->get_life_time('s');
$days = round($ttl_secs / 60 / 60 / 24);
$total_days += $days;
$day_count++;
if ($days < 1) {
$days = 1;
}
if ($days > 6) {
$days = 6;
}
@$ttl_groups[$days]++;
$assets = $shared->get("TicketsStatus4_assets");
$ticket_closed_by_month = Incident::incidents_closed_by_month($conn, $assets, $user);
if (is_array($ticket_closed_by_month) && !empty($ticket_closed_by_month)) {
foreach ($ticket_closed_by_month as $event_type => $months) {
foreach ($months as $month => $occurrences) {
$data[$month] = (int) $data[$month] + (int) $occurrences;
}
}
}
$labelx = array_keys($data);
$datay = array_values($data);
} elseif ($by == "resolution_time") {
$user = $shared->get("TicketsStatus5_user");
$assets = $shared->get("TicketsStatus5_assets");
$args = $shared->get("TicketsStatus5_args");
$list = Incident::incidents_by_resolution_time($conn, $assets, $user, $args);
$ttl_groups = array("1" => 0, "2" => 0, "3" => 0, "4" => 0, "5" => 0, "6" => 0);
$total_days = 0;
$day_count = null;
foreach ($list as $incident) {
$ttl_secs = $incident->get_life_time('s');
$days = round($ttl_secs / 60 / 60 / 24);
$total_days += $days;
$day_count++;
if ($days < 1) {
$days = 1;
}
if ($days > 6) {
$days = 6;
}
@$ttl_groups[$days]++;
$user_short = strlen($user) > 28 ? substr($user, 0, 25) . "..." : $user;
$data[] = $ocurrences;
$label[] = utf8_encode($user_short);
$link = Menu::get_menu_url("/ossim/incidents/index.php?in_charge={$user}&status=not_closed&hmenu=Tickets&smenu=Tickets", 'analysis', 'tickets');
$links[] = $link;
} else {
break;
}
$i++;
}
}
$colors = get_widget_colors(count($data));
break;
case 'ticketResolutionTime':
$ttl_groups = array();
$list = Incident::incidents_by_resolution_time($conn, $param_filters["assets"], $param_filters["user"]);
$ttl_groups = array("1" => 0, "2" => 0, "3" => 0, "4" => 0, "5" => 0, "6" => 0);
$total_days = 0;
$day_count = null;
foreach ($list as $incident) {
$ttl_secs = $incident->get_life_time('s');
$days = round($ttl_secs / 60 / 60 / 24);
$total_days += $days;
$day_count++;
if ($days < 1) {
$days = 1;
}
if ($days > 6) {
$days = 6;
}
@$ttl_groups[$days]++;
