function onAfterRoute()
{
$mainframe = JFactory::getApplication();
if ($mainframe->isAdmin()) {
return;
}
if (!file_exists(JPATH_ROOT . '/components/com_helpdeskpro/helper/helper.php')) {
return;
}
$option = JRequest::getCmd('option', '');
$task = JRequest::getCmd('task', '');
if ($option == 'com_contact' && $task == 'contact.submit') {
require_once JPATH_ROOT . '/components/com_helpdeskpro/helper/helper.php';
$config = HelpdeskProHelper::getConfig();
$contactData = JRequest::getVar('jform');
$data = array();
$data['name'] = $contactData['contact_name'];
$data['email'] = $contactData['contact_email'];
$data['subject'] = $contactData['contact_subject'];
$data['message'] = nl2br($contactData['contact_message']);
$data['category_id'] = $this->params->get('category_id');
$data['priority_id'] = $config->default_ticket_priority_id;
HelpdeskProHelper::storeTicket($data);
}
}
function _buildContentWhereArray()
{
$app = JFactory::getApplication();
$user = JFactory::getUser();
$config = HelpdeskProHelper::getConfig();
$managedCategoryIds = HelpdeskProHelper::getTicketCategoryIds($user->get('username'));
$where = parent::_buildContentWhereArray();
$state = $this->getState();
if ($state->category_id) {
$where[] = ' a.category_id = ' . $state->category_id;
}
if ($state->status_id) {
if ($state->status_id == -1) {
if (!$user->authorise('core.admin')) {
if (count($managedCategoryIds)) {
//Show open and pending tickets to managers by default
$where[] = ' (a.status_id=' . $config->new_ticket_status_id . ' OR a.status_id=' . $config->ticket_status_when_customer_add_comment . ') ';
} else {
//Show open tickets and require feedback tickets to customers
//$where[] = ' (a.status_id='.$config->new_ticket_status_id.' OR a.status_id='.$config->ticket_status_when_admin_add_comment.') ';
$where[] = " a.status_id != {$config->closed_ticket_status} ";
}
} else {
//Show open and pending tickets to managers by default
$where[] = ' (a.status_id=' . $config->new_ticket_status_id . ' OR a.status_id=' . $config->ticket_status_when_customer_add_comment . ') ';
}
} else {
$where[] = ' a.status_id = ' . $state->status_id;
}
}
if ($state->priority_id) {
$where[] = ' a.priority_id = ' . $state->priority_id;
}
if (!$user->authorise('core.admin')) {
//Super administrator can view all tickets
if ($managedCategoryIds) {
//He is ticket managers, so all tickets belong to him
$where[] = ' a.category_id IN (' . implode(',', $managedCategoryIds) . ')';
} else {
//Registered user, only show tickets submitted by himself
$userId = $user->get('id');
$email = $user->get('email');
// $where[] = "(a.user_id=$userId OR a.email='$email') " ;
$where[] = ' a.status_id = 4';
}
}
return $where;
}
/**
* Generate form allows admin creating new ticket
* @param array $lists
* @param object $item
*/
function _buildListArrayForm(&$lists, $item)
{
$db =& JFactory::getDbo();
$config = HelpdeskProHelper::getConfig();
$db =& JFactory::getDBO();
$sql = "SELECT id, parent_id, title FROM #__helpdeskpro_categories";
$db->setQuery($sql);
$rows = $db->loadObjectList();
$children = array();
if ($rows) {
// first pass - collect children
foreach ($rows as $v) {
$pt = $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : array();
array_push($list, $v);
$children[$pt] = $list;
}
}
$list = JHTML::_('menu.treerecurse', 0, '', array(), $children, 9999, 0, 0);
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_CATEGORY'));
foreach ($list as $listItem) {
$options[] = JHTML::_('select.option', $listItem->id, ' ' . $listItem->treename);
}
$lists['category_id'] = JHTML::_('select.genericlist', $options, 'category_id', array('option.text.toHtml' => false, 'option.text' => 'text', 'option.value' => 'value', 'list.attr' => 'class="inputbox" onchange="showFields(this.form);" ', 'list.select' => $item->category_id));
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_PRIORITY'), 'id', 'title');
$sql = 'SELECT id, title FROM #__helpdeskpro_priorities WHERE published=1 ORDER BY ordering';
$db->setQuery($sql);
$rowPriorities = $db->loadObjectList();
$options = array_merge($options, $rowPriorities);
$lists['priority_id'] = JHTML::_('select.genericlist', $options, 'priority_id', array('option.text.toHtml' => false, 'option.text' => 'title', 'option.key' => 'id', 'list.attr' => 'class="inputbox" ', 'list.select' => $config->default_ticket_priority_id));
$categoryId = 0;
$jcFields = new JCFields();
if ($jcFields->getTotal()) {
$customField = true;
$fieldArray = JCFields::getAssoc();
$fieldJs = "fields = new Array();\n";
foreach ($fieldArray as $catId => $fieldList) {
$fieldJs .= ' fields[' . $catId . '] = new Array("' . implode('","', $fieldList) . '");' . "\n";
}
$this->assign('fieldJs', $fieldJs);
$fields = $jcFields->renderCustomFields($categoryId, $fieldArray);
$validations = $jcFields->renderJSValidation();
$this->assign('fields', $fields);
$this->assign('validations', $validations);
} else {
$customField = false;
}
$this->assign('customField', $customField);
$user = JFactory::getUser();
$this->item = $item;
$this->config = $config;
}
function _displayForm($tpl)
{
$db =& JFactory::getDbo();
$user = JFactory::getUser();
$config = HelpdeskProHelper::getConfig();
$userId = $user->get('id');
$Itemid = JRequest::getInt('Itemid', 0);
if (!$userId && !$config->allow_public_user_submit_ticket) {
//Redirect user to login page
$return = JRoute::_('index.php?option=com_helpdeskpro&task=ticket.add&Itemid=' . $Itemid);
JFactory::getApplication()->redirect('index.php?option=com_users&view=login&return=' . base64_encode($return), JText::_('HDP_LOGIN_TO_SUBMIT_TICKET'));
}
$db =& JFactory::getDBO();
$sql = "SELECT id, parent_id, title FROM #__helpdeskpro_categories WHERE published=1 AND access IN (" . implode(',', $user->getAuthorisedViewLevels()) . ')';
$db->setQuery($sql);
$rows = $db->loadObjectList();
$children = array();
if ($rows) {
// first pass - collect children
foreach ($rows as $v) {
$pt = $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : array();
array_push($list, $v);
$children[$pt] = $list;
}
}
$list = JHTML::_('menu.treerecurse', 0, '', array(), $children, 9999, 0, 0);
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_CATEGORY'));
foreach ($list as $listItem) {
$options[] = JHTML::_('select.option', $listItem->id, ' ' . $listItem->treename);
}
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_PRIORITY'), 'id', 'title');
$sql = 'SELECT id, title FROM #__helpdeskpro_priorities WHERE published=1 ORDER BY ordering';
$db->setQuery($sql);
$rowPriorities = $db->loadObjectList();
$options = array_merge($options, $rowPriorities);
$lists['category_id'] = JHTML::_('select.genericlist', $options, 'category_id', array('option.text.toHtml' => false, 'option.text' => 'text', 'option.value' => 'value', 'list.attr' => 'class="inputbox" onchange="showFields(this.form);" ', 'list.select' => 0));
$lists['priority_id'] = JHTML::_('select.genericlist', $options, 'priority_id', array('option.text.toHtml' => false, 'option.text' => 'title', 'option.key' => 'id', 'list.attr' => 'class="inputbox" ', 'list.select' => $config->default_ticket_priority_id));
$categoryId = 0;
$jcFields = new JCFields();
if ($jcFields->getTotal()) {
$customField = true;
$fieldArray = JCFields::getAssoc();
$fieldJs = "fields = new Array();\n";
foreach ($fieldArray as $catId => $fieldList) {
$fieldJs .= ' fields[' . $catId . '] = new Array("' . implode('","', $fieldList) . '");' . "\n";
}
$this->assign('fieldJs', $fieldJs);
$fields = $jcFields->renderCustomFields($categoryId, $fieldArray);
$validations = $jcFields->renderJSValidation();
$this->assign('fields', $fields);
$this->assign('validations', $validations);
} else {
$customField = false;
}
$this->assign('customField', $customField);
$this->lists = $lists;
$this->Itemid = $Itemid;
$this->config = $config;
$this->userId = $userId;
$this->lists['category_id'] = $lists['category_id'];
parent::display($tpl);
}
/**
* Replace callback function
*
* @param array $matches
*/
function _displayForm($matches)
{
$document = JFactory::getDocument();
require_once JPATH_ROOT . '/components/com_helpdeskpro/helper/helper.php';
require_once JPATH_ROOT . '/components/com_helpdeskpro/helper/fields.php';
$db =& JFactory::getDbo();
$user = JFactory::getUser();
HelpdeskProHelper::loadLanguage();
$document->addStyleSheet(JURI::base(true) . '/components/com_helpdeskpro/assets/css/style.css');
if (version_compare(JVERSION, '3.0', 'lt')) {
HelpdeskProHelper::loadBootstrap();
}
$config = HelpdeskProHelper::getConfig();
$userId = $user->get('id');
$Itemid = JRequest::getInt('Itemid', 0);
if (!$userId && !$config->allow_public_user_submit_ticket) {
//Redirect user to login page
$return = JRoute::_('index.php?option=com_helpdeskpro&task=ticket.add&Itemid=' . $Itemid);
JFactory::getApplication()->redirect('index.php?option=com_users&view=login&return=' . base64_encode($return), JText::_('HDP_LOGIN_TO_SUBMIT_TICKET'));
}
//Initialize the view object
$viewConfig = array();
$viewConfig['name'] = 'form';
$viewConfig['base_path'] = JPATH_ROOT . '/plugins/content/helpdeskpro';
$viewConfig['template_path'] = JPATH_ROOT . '/plugins/content/helpdeskpro/tmpl';
$viewConfig['layout'] = 'form';
require_once JPATH_ROOT . '/administrator/components/com_helpdeskpro/legacy/view.php';
$jView = new LegacyView($viewConfig);
$db =& JFactory::getDBO();
$sql = "SELECT id, parent_id, title FROM #__helpdeskpro_categories WHERE published=1 AND access IN (" . implode(',', $user->getAuthorisedViewLevels()) . ')';
$db->setQuery($sql);
$rows = $db->loadObjectList();
$children = array();
if ($rows) {
// first pass - collect children
foreach ($rows as $v) {
$pt = $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : array();
array_push($list, $v);
$children[$pt] = $list;
}
}
$list = JHTML::_('menu.treerecurse', 0, '', array(), $children, 9999, 0, 0);
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_CATEGORY'));
foreach ($list as $listItem) {
$options[] = JHTML::_('select.option', $listItem->id, ' ' . $listItem->treename);
}
$lists['category_id'] = JHTML::_('select.genericlist', $options, 'category_id', array('option.text.toHtml' => false, 'option.text' => 'text', 'option.value' => 'value', 'list.attr' => 'class="inputbox" onchange="showFields(this.form);" ', 'list.select' => 0));
$options = array();
$options[] = JHtml::_('select.option', 0, JText::_('HDP_CHOOSE_PRIORITY'), 'id', 'title');
$sql = 'SELECT id, title FROM #__helpdeskpro_priorities WHERE published=1 ORDER BY ordering';
$db->setQuery($sql);
$rowPriorities = $db->loadObjectList();
$options = array_merge($options, $rowPriorities);
$lists['priority_id'] = JHTML::_('select.genericlist', $options, 'priority_id', array('option.text.toHtml' => false, 'option.text' => 'title', 'option.key' => 'id', 'list.attr' => 'class="inputbox" ', 'list.select' => $config->default_ticket_priority_id));
$categoryId = 0;
$jcFields = new JCFields();
if ($jcFields->getTotal()) {
$customField = true;
$fieldArray = JCFields::getAssoc();
$fieldJs = "fields = new Array();\n";
foreach ($fieldArray as $catId => $fieldList) {
$fieldJs .= ' fields[' . $catId . '] = new Array("' . implode('","', $fieldList) . '");' . "\n";
}
$jView->fieldJs = $fieldJs;
$fields = $jcFields->renderCustomFields($categoryId, $fieldArray);
$validations = $jcFields->renderJSValidation();
$jView->fields = $fields;
$jView->validations = $validations;
} else {
$customField = false;
}
$jView->assign('customField', $customField);
$jView->lists = $lists;
$jView->Itemid = $Itemid;
$jView->config = $config;
$jView->userId = $userId;
ob_start();
$jView->display();
$text = ob_get_contents();
ob_end_clean();
return $text;
}
function addComment($data)
{
$user = JFactory::getUser();
$config = HelpdeskProHelper::getConfig();
if (isset($data['message_id'])) {
$row = JTable::getInstance('helpdeskpro', 'message');
if ($data['comment' . $data['message_id']] == '') {
$row->delete($data['message_id']);
return true;
}
$row->load($data['message_id']);
$row->message = $data['comment' . $data['message_id']];
$row->store();
return true;
}
$ticket = JTable::getInstance('helpdeskpro', 'ticket');
$row = JTable::getInstance('helpdeskpro', 'message');
$allowedFileTypes = explode('|', $config->allowed_file_types);
for ($i = 0, $n = count($allowedFileTypes); $i < $n; $i++) {
$allowedFileTypes[$i] = trim(strtoupper($allowedFileTypes[$i]));
}
$row->bind($data);
$row->message = $data['comment'];
$ticket->load($row->ticket_id);
if ($user->id) {
$row->user_id = $user->get('id');
} else {
if (isset($data['ticket_code'])) {
$row->user_id = $ticket->user_id;
}
}
$row->date_added = gmdate('Y-m-d H:i:s');
$uploadedFiles = $this->_storeAttachment($allowedFileTypes);
if (count($uploadedFiles['names'])) {
$row->attachments = implode('|', $uploadedFiles['names']);
$row->original_filenames = implode('|', $uploadedFiles['original_names']);
}
$row->store();
if ($row->user_id == $ticket->user_id || isset($data['ticket_code'])) {
$isCustomerAddComment = true;
} else {
$isCustomerAddComment = false;
}
//Update ticket status
if ($isCustomerAddComment) {
if ($config->ticket_status_when_customer_add_comment) {
$ticket->status_id = $config->ticket_status_when_customer_add_comment;
}
} else {
if ($config->ticket_status_when_admin_add_comment) {
$ticket->status_id = $config->ticket_status_when_admin_add_comment;
}
}
$ticket->modified_date = gmdate('Y-m-d H:i:s');
$ticket->store();
//Need to send email to users
if ($isCustomerAddComment) {
HelpdeskProHelper::sendTicketUpdatedEmailToManagers($row, $ticket, $config);
} else {
HelpdeskProHelper::sendTicketUpdatedEmailToCustomer($row, $ticket, $config);
}
return true;
}
/**
* Store ticket from input data
* @param array $data
*/
public static function storeTicket($data)
{
$db = JFactory::getDbo();
JTable::addIncludePath(JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/tables');
jimport('joomla.user.helper');
$config = HelpdeskProHelper::getConfig();
$user = JFactory::getUser();
$row = JTable::getInstance('helpdeskpro', 'ticket');
$row->bind($data);
if ($user->get('id')) {
$row->user_id = $user->get('id');
} else {
$sql = 'SELECT id FROM #__users WHERE email="' . $data['email'] . '"';
$db->setQuery($sql);
$row->user_id = $db->loadResult();
}
$row->status_id = $config->new_ticket_status_id;
while (true) {
$ticketCode = strtolower(JUserHelper::genRandomPassword(10));
$sql = 'SELECT COUNT(*) FROM #__helpdeskpro_tickets WHERE ticket_code="' . $ticketCode . '"';
$db->setQuery($sql);
$total = $db->loadResult();
if (!$total) {
break;
}
}
$row->ticket_code = $ticketCode;
$row->created_date = $row->modified_date = gmdate('Y-m-d H:i:s');
$row->store();
//Store custom fields information for this ticket
HelpdeskProHelper::sendNewTicketNotificationEmails($row, $config);
return true;
}
