public function onMarkRead(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (false === $message->saveOption(GWF_HelpdeskMsg::READ, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
$bit = 0;
if (GWF_Session::getUserID() === $ticket->getWorkerID()) {
$bit |= GWF_HelpdeskTicket::STAFF_READ;
}
if (GWF_Session::getUserID() === $ticket->getCreatorID()) {
$bit |= GWF_HelpdeskTicket::USER_READ;
}
if (false === $ticket->saveOption($bit, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_read');
}
private function sendReplyMail(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (GWF_Session::getUserID() == $ticket->getWorkerID()) {
$user = $ticket->getCreator();
if ('' !== ($rec = $user->getValidMail())) {
if ($ticket->isOptionEnabled(GWF_HelpdeskTicket::EMAIL_ME)) {
$this->sendReplyMailUser($ticket, $message, $user);
}
}
} else {
$user = $ticket->getWorker();
if ('' !== ($rec = $user->getValidMail())) {
$this->sendReplyMailStaff($ticket, $message, $user);
}
}
}
