function export($value)
{
return !$value ? $value : Format::html2text($value);
}
function getBody($mid)
{
global $cfg;
if ($cfg->isHtmlThreadEnabled()) {
if ($html = $this->getPart($mid, 'text/html', $this->charset)) {
$body = new HtmlThreadBody($html);
} elseif ($text = $this->getPart($mid, 'text/plain', $this->charset)) {
$body = new TextThreadBody($text);
}
} elseif ($text = $this->getPart($mid, 'text/plain', $this->charset)) {
$body = new TextThreadBody($text);
} elseif ($html = $this->getPart($mid, 'text/html', $this->charset)) {
$body = new TextThreadBody(Format::html2text(Format::safe_html($html), 100, false));
}
if (!isset($body)) {
$body = new TextThreadBody('');
}
if ($cfg->stripQuotedReply()) {
$body->stripQuotedReply($cfg->getReplySeparator());
}
return $body;
}
function cannedResponse($tid, $cid, $format = 'text')
{
global $thisstaff, $cfg;
if (!($ticket = Ticket::lookup($tid)) || !$ticket->checkStaffAccess($thisstaff)) {
Http::response(404, 'Unknown ticket ID');
}
if ($cid && !is_numeric($cid)) {
if (!($response = $ticket->getThread()->getVar($cid))) {
Http::response(422, 'Unknown ticket variable');
}
// Ticket thread variables are assumed to be quotes
$response = "<br/><blockquote>{$response}</blockquote><br/>";
// Return text if html thread is not enabled
if (!$cfg->isHtmlThreadEnabled()) {
$response = Format::html2text($response, 90);
}
// XXX: assuming json format for now.
return Format::json_encode(array('response' => $response));
}
if (!$cfg->isHtmlThreadEnabled()) {
$format .= '.plain';
}
$varReplacer = function (&$var) use($ticket) {
return $ticket->replaceVars($var);
};
include_once INCLUDE_DIR . 'class.canned.php';
if (!$cid || !($canned = Canned::lookup($cid)) || !$canned->isEnabled()) {
Http::response(404, 'No such premade reply');
}
return $canned->getFormattedResponse($format, $varReplacer);
}
function send($to, $subject, $message, $options = null)
{
global $ost, $cfg;
//Get the goodies
require_once PEAR_DIR . 'Mail.php';
// PEAR Mail package
require_once PEAR_DIR . 'Mail/mime.php';
// PEAR Mail_Mime packge
//do some cleanup
$to = preg_replace("/(\r\n|\r|\n)/s", '', trim($to));
$subject = preg_replace("/(\r\n|\r|\n)/s", '', trim($subject));
/* Message ID - generated for each outgoing email */
$messageId = sprintf('<%s-%s-%s>', substr(md5('mail' . SECRET_SALT), -9), Misc::randCode(9), $this->getEmail() ? $this->getEmail()->getEmail() : '@osTicketMailer');
$headers = array('From' => $this->getFromAddress(), 'To' => $to, 'Subject' => $subject, 'Date' => date('D, d M Y H:i:s O'), 'Message-ID' => $messageId, 'X-Mailer' => 'osTicket Mailer');
// Add in the options passed to the constructor
$options = ($options ?: array()) + $this->options;
if (isset($options['nobounce']) && $options['nobounce']) {
$headers['Return-Path'] = '<>';
} elseif ($this->getEmail() instanceof Email) {
$headers['Return-Path'] = $this->getEmail()->getEmail();
}
//Bulk.
if (isset($options['bulk']) && $options['bulk']) {
$headers += array('Precedence' => 'bulk');
}
//Auto-reply - mark as autoreply and supress all auto-replies
if (isset($options['autoreply']) && $options['autoreply']) {
$headers += array('Precedence' => 'auto_reply', 'X-Autoreply' => 'yes', 'X-Auto-Response-Suppress' => 'DR, RN, OOF, AutoReply', 'Auto-Submitted' => 'auto-replied');
}
//Notice (sort of automated - but we don't want auto-replies back
if (isset($options['notice']) && $options['notice']) {
$headers += array('X-Auto-Response-Suppress' => 'OOF, AutoReply', 'Auto-Submitted' => 'auto-generated');
}
if ($options) {
if (isset($options['inreplyto']) && $options['inreplyto']) {
$headers += array('In-Reply-To' => $options['inreplyto']);
}
if (isset($options['references']) && $options['references']) {
if (is_array($options['references'])) {
$headers += array('References' => implode(' ', $options['references']));
} else {
$headers += array('References' => $options['references']);
}
}
}
// The Suhosin patch will muck up the line endings in some
// cases
//
// References:
// https://github.com/osTicket/osTicket-1.8/issues/202
// http://pear.php.net/bugs/bug.php?id=12032
// http://us2.php.net/manual/en/function.mail.php#97680
if ((extension_loaded('suhosin') || defined("SUHOSIN_PATCH")) && !$this->getSMTPInfo()) {
$mime = new Mail_mime("\n");
} else {
// Use defaults
$mime = new Mail_mime();
}
// If the message is not explicitly declared to be a text message,
// then assume that it needs html processing to create a valid text
// body
$isHtml = true;
$mid_token = isset($options['thread']) ? $options['thread']->asMessageId($to) : '';
if (!(isset($options['text']) && $options['text'])) {
if ($cfg && $cfg->stripQuotedReply() && ($tag = $cfg->getReplySeparator()) && (!isset($options['reply-tag']) || $options['reply-tag'])) {
$message = "<div style=\"display:none\"\n data-mid=\"{$mid_token}\">{$tag}<br/><br/></div>{$message}";
}
$txtbody = rtrim(Format::html2text($message, 90, false)) . ($mid_token ? "\nRef-Mid: {$mid_token}\n" : '');
$mime->setTXTBody($txtbody);
} else {
$mime->setTXTBody($message);
$isHtml = false;
}
if ($isHtml && $cfg && $cfg->isHtmlThreadEnabled()) {
// Pick a domain compatible with pear Mail_Mime
$matches = array();
if (preg_match('#(@[0-9a-zA-Z\\-\\.]+)#', $this->getFromAddress(), $matches)) {
$domain = $matches[1];
} else {
$domain = '@localhost';
}
// Format content-ids with the domain, and add the inline images
// to the email attachment list
$self = $this;
$message = preg_replace_callback('/cid:([\\w.-]{32})/', function ($match) use($domain, $mime, $self) {
if (!($file = AttachmentFile::lookup($match[1]))) {
return $match[0];
}
$mime->addHTMLImage($file->getData(), $file->getType(), $file->getName(), false, $match[1] . $domain);
// Don't re-attach the image below
unset($self->attachments[$file->getId()]);
return $match[0] . $domain;
}, $message);
// Add an HTML body
$mime->setHTMLBody($message);
}
//XXX: Attachments
if ($attachments = $this->getAttachments()) {
foreach ($attachments as $attachment) {
if ($attachment['file_id'] && ($file = AttachmentFile::lookup($attachment['file_id']))) {
$mime->addAttachment($file->getData(), $file->getType(), $file->getName(), false);
}
}
}
//Desired encodings...
$encodings = array('head_encoding' => 'quoted-printable', 'text_encoding' => 'base64', 'html_encoding' => 'base64', 'html_charset' => 'utf-8', 'text_charset' => 'utf-8', 'head_charset' => 'utf-8');
//encode the body
$body = $mime->get($encodings);
//encode the headers.
$headers = $mime->headers($headers, true);
// Cache smtp connections made during this request
static $smtp_connections = array();
if ($smtp = $this->getSMTPInfo()) {
//Send via SMTP
$key = sprintf("%s:%s:%s", $smtp['host'], $smtp['port'], $smtp['username']);
if (!isset($smtp_connections[$key])) {
$mail = mail::factory('smtp', array('host' => $smtp['host'], 'port' => $smtp['port'], 'auth' => $smtp['auth'], 'username' => $smtp['username'], 'password' => $smtp['password'], 'timeout' => 20, 'debug' => false, 'persist' => true));
if ($mail->connect()) {
$smtp_connections[$key] = $mail;
}
} else {
// Use persistent connection
$mail = $smtp_connections[$key];
}
$result = $mail->send($to, $headers, $body);
if (!PEAR::isError($result)) {
return $messageId;
}
// Force reconnect on next ->send()
unset($smtp_connections[$key]);
$alert = sprintf("Unable to email via SMTP:%s:%d [%s]\n\n%s\n", $smtp['host'], $smtp['port'], $smtp['username'], $result->getMessage());
$this->logError($alert);
}
//No SMTP or it failed....use php's native mail function.
$mail = mail::factory('mail');
return PEAR::isError($mail->send($to, $headers, $body)) ? false : $messageId;
}
function getFormattedResponse($format = 'text', $cb = null)
{
$resp = array();
$html = true;
switch ($format) {
case 'json.plain':
$html = false;
// fall-through
// fall-through
case 'json':
$resp['id'] = $this->getId();
$resp['title'] = $this->getTitle();
$resp['response'] = $this->getResponseWithImages();
// Callback to strip or replace variables!
if ($cb && is_callable($cb)) {
$resp = $cb($resp);
}
$resp['files'] = $this->attachments->getSeparates();
// strip html
if (!$html) {
$resp['response'] = Format::html2text($resp['response'], 90);
$resp['files'] += $this->attachments->getInlines();
}
return Format::json_encode($resp);
break;
case 'html':
case 'text.html':
$response = $this->getResponseWithImages();
break;
case 'text.plain':
$html = false;
case 'text':
default:
$response = $this->getResponse();
if (!$html) {
$response = Format::html2text($response, 90);
}
break;
}
// Callback to strip or replace variables!
if ($response && $cb && is_callable($cb)) {
$response = $cb($response);
}
return $response;
}
function convertTo($type)
{
if ($type === $this->type) {
return $this;
}
$conv = $this->type . ':' . strtolower($type);
switch ($conv) {
case 'text:html':
return new ThreadBody(sprintf('<pre>%s</pre>', Format::htmlchars($this->body)), $type);
case 'html:text':
return new ThreadBody(Format::html2text((string) $this), $type);
}
}
function send($to, $subject, $message, $options = null)
{
global $ost, $cfg;
//Get the goodies
require_once PEAR_DIR . 'Mail.php';
// PEAR Mail package
require_once PEAR_DIR . 'Mail/mime.php';
// PEAR Mail_Mime packge
$messageId = $this->getMessageId($to, $options);
if (is_object($to) && is_callable(array($to, 'getEmail'))) {
// Add personal name if available
if (is_callable(array($to, 'getName'))) {
$to = sprintf('"%s" <%s>', $to->getName()->getOriginal(), $to->getEmail());
} else {
$to = $to->getEmail();
}
}
//do some cleanup
$to = preg_replace("/(\r\n|\r|\n)/s", '', trim($to));
$subject = preg_replace("/(\r\n|\r|\n)/s", '', trim($subject));
$headers = array('From' => $this->getFromAddress(), 'To' => $to, 'Subject' => $subject, 'Date' => date('D, d M Y H:i:s O'), 'Message-ID' => $messageId, 'X-Mailer' => 'osTicket Mailer');
// Add in the options passed to the constructor
$options = ($options ?: array()) + $this->options;
if (isset($options['nobounce']) && $options['nobounce']) {
$headers['Return-Path'] = '<>';
} elseif ($this->getEmail() instanceof Email) {
$headers['Return-Path'] = $this->getEmail()->getEmail();
}
//Bulk.
if (isset($options['bulk']) && $options['bulk']) {
$headers += array('Precedence' => 'bulk');
}
//Auto-reply - mark as autoreply and supress all auto-replies
if (isset($options['autoreply']) && $options['autoreply']) {
$headers += array('Precedence' => 'auto_reply', 'X-Autoreply' => 'yes', 'X-Auto-Response-Suppress' => 'DR, RN, OOF, AutoReply', 'Auto-Submitted' => 'auto-replied');
}
//Notice (sort of automated - but we don't want auto-replies back
if (isset($options['notice']) && $options['notice']) {
$headers += array('X-Auto-Response-Suppress' => 'OOF, AutoReply', 'Auto-Submitted' => 'auto-generated');
}
if ($options) {
if (isset($options['inreplyto']) && $options['inreplyto']) {
$headers += array('In-Reply-To' => $options['inreplyto']);
}
if (isset($options['references']) && $options['references']) {
if (is_array($options['references'])) {
$headers += array('References' => implode(' ', $options['references']));
} else {
$headers += array('References' => $options['references']);
}
}
}
// Make the best effort to add In-Reply-To and References headers
$reply_tag = $mid_token = '';
if (isset($options['thread']) && $options['thread'] instanceof ThreadEntry) {
if ($irt = $options['thread']->getEmailMessageId()) {
// This is an response from an email, like and autoresponse.
// Web posts will not have a email message-id
$headers += array('In-Reply-To' => $irt, 'References' => $options['thread']->getEmailReferences());
} elseif ($parent = $options['thread']->getParent()) {
// Use the parent item as the email information source. This
// will apply for staff replies
$headers += array('In-Reply-To' => $parent->getEmailMessageId(), 'References' => $parent->getEmailReferences());
}
// Configure the reply tag and embedded message id token
$mid_token = $options['thread']->asMessageId($to);
if ($cfg && $cfg->stripQuotedReply() && (!isset($options['reply-tag']) || $options['reply-tag'])) {
$reply_tag = $cfg->getReplySeparator() . '<br/><br/>';
}
}
// Use general failsafe default initially
$eol = "\n";
// MAIL_EOL setting can be defined in `ost-config.php`
if (defined('MAIL_EOL') && is_string(MAIL_EOL)) {
$eol = MAIL_EOL;
}
$mime = new Mail_mime($eol);
// If the message is not explicitly declared to be a text message,
// then assume that it needs html processing to create a valid text
// body
$isHtml = true;
if (!(isset($options['text']) && $options['text'])) {
if ($reply_tag || $mid_token) {
$message = "<div style=\"display:none\"\n class=\"mid-{$mid_token}\">{$reply_tag}</div>{$message}";
}
$txtbody = rtrim(Format::html2text($message, 90, false)) . ($mid_token ? "\nRef-Mid: {$mid_token}\n" : '');
$mime->setTXTBody($txtbody);
} else {
$mime->setTXTBody($message);
$isHtml = false;
}
if ($isHtml && $cfg && $cfg->isHtmlThreadEnabled()) {
// Pick a domain compatible with pear Mail_Mime
$matches = array();
if (preg_match('#(@[0-9a-zA-Z\\-\\.]+)#', $this->getFromAddress(), $matches)) {
$domain = $matches[1];
} else {
$domain = '@localhost';
}
// Format content-ids with the domain, and add the inline images
// to the email attachment list
$self = $this;
$message = preg_replace_callback('/cid:([\\w.-]{32})/', function ($match) use($domain, $mime, $self) {
if (!($file = AttachmentFile::lookup($match[1]))) {
return $match[0];
}
$mime->addHTMLImage($file->getData(), $file->getType(), $file->getName(), false, $match[1] . $domain);
// Don't re-attach the image below
unset($self->attachments[$file->getId()]);
return $match[0] . $domain;
}, $message);
// Add an HTML body
$mime->setHTMLBody($message);
}
//XXX: Attachments
if ($attachments = $this->getAttachments()) {
foreach ($attachments as $attachment) {
if ($attachment['file_id'] && ($file = AttachmentFile::lookup($attachment['file_id']))) {
$mime->addAttachment($file->getData(), $file->getType(), $file->getName(), false);
}
}
}
//Desired encodings...
$encodings = array('head_encoding' => 'quoted-printable', 'text_encoding' => 'base64', 'html_encoding' => 'base64', 'html_charset' => 'utf-8', 'text_charset' => 'utf-8', 'head_charset' => 'utf-8');
//encode the body
$body = $mime->get($encodings);
//encode the headers.
$headers = $mime->headers($headers, true);
// Cache smtp connections made during this request
static $smtp_connections = array();
if ($smtp = $this->getSMTPInfo()) {
//Send via SMTP
$key = sprintf("%s:%s:%s", $smtp['host'], $smtp['port'], $smtp['username']);
if (!isset($smtp_connections[$key])) {
$mail = mail::factory('smtp', array('host' => $smtp['host'], 'port' => $smtp['port'], 'auth' => $smtp['auth'], 'username' => $smtp['username'], 'password' => $smtp['password'], 'timeout' => 20, 'debug' => false, 'persist' => true));
if ($mail->connect()) {
$smtp_connections[$key] = $mail;
}
} else {
// Use persistent connection
$mail = $smtp_connections[$key];
}
$result = $mail->send($to, $headers, $body);
if (!PEAR::isError($result)) {
return $messageId;
}
// Force reconnect on next ->send()
unset($smtp_connections[$key]);
$alert = sprintf(__("Unable to email via SMTP:%1\$s:%2\$d [%3\$s]\n\n%4\$s\n"), $smtp['host'], $smtp['port'], $smtp['username'], $result->getMessage());
$this->logError($alert);
}
//No SMTP or it failed....use php's native mail function.
$mail = mail::factory('mail');
return PEAR::isError($mail->send($to, $headers, $body)) ? false : $messageId;
}
