function ParserPopulateTicket(&$parser, $row)
{
$parser->Clear();
if ($row) {
$parser->SetVar('ref', $row['reference']);
$parser->SetVar('subject', "<a href='" . FSTRoute::_('index.php?option=com_fst&view=admin&layout=support&ticketid=' . $row['id']) . "'>" . $row['title'] . "</a>");
$parser->SetVar("status", "<span style='color:" . $row['color'] . ";'>" . $row['status'] . "</span>");
if ($row['user_id'] == 0) {
$name = $row['unregname'] . " (" . JText::_("UNREG") . ")";
} else {
$name = $row['name'];
}
$parser->SetVar("name", $name);
$parser->SetVar("lastactivity", FST_Helper::Date($row['lastupdate'], FST_DATETIME_SHORT));
$parser->SetVar("opened", FST_Helper::Date($row['opened'], FST_DATETIME_SHORT));
$parser->SetVar("closed", FST_Helper::Date($row['closed'], FST_DATETIME_SHORT));
$parser->SetVar("department", $row['department']);
$parser->SetVar("category", $row['category']);
$parser->SetVar("product", $row['product']);
$parser->SetVar("priority", "<span style='color:" . $row['pricolor'] . ";'>" . $row['priority'] . "</span>");
$groups = implode(", ", $row['groups']);
$parser->SetVar('groups', $groups);
$parser->SetVar('deletebutton', 'deletebutton');
$parser->SetVar('archivebutton', 'archivebutton');
if (array_key_exists("custom", $row)) {
$allcustom = array();
if (count($row['custom']) > 0) {
foreach ($row['custom'] as $id => $value) {
if (array_key_exists($id, $this->customfields)) {
$field = $this->customfields[$id];
if ($field['type'] == "plugin") {
$aparams = FSTCF::GetValues($field);
if (array_key_exists("plugin", $aparams) && array_key_exists("plugindata", $aparams)) {
$plugin = FSTCF::get_plugin($aparams['plugin']);
$value = $plugin->Display($value, $aparams['plugindata'], array('ticketid' => $row['id'], 'userid' => $row['user_id'], 'ticket' => $row), $field['id']);
}
}
$text = "<span class='fst_support_fieldname'>" . $this->customfields[$id]['description'] . "</span>";
if ($this->customfields[$id]['type'] == "checkbox") {
if ($value == "on") {
$text .= ": " . JText::_("Yes");
} else {
$text .= ": " . JText::_("No");
}
} else {
$text .= ": " . $value;
}
$parser->SetVar("custom" . $id, $text);
$allcustom[] = $text;
}
}
}
//echo "All custom : " . implode(", ",$allcustom) . "<br>";
$parser->SetVar("custom", implode(", ", $allcustom));
}
if ($row['assigned'] == '') {
$parser->SetVar('handlername', JText::_("UNASSIGNED"));
} else {
$parser->SetVar('handlername', $row['assigned']);
}
$parser->SetVar('username', $row['username']);
$parser->SetVar('email', $row['useremail']);
$parser->SetVar('handlerusername', $row['handlerusername']);
$parser->SetVar('handleremail', $row['handleremail']);
$icons = "";
if (FST_Settings::get('support_show_msg_counts')) {
$icons .= "<span>";
$icons .= "<span style='font-weight:normal;top:-2px;position:relative;padding-right:2px;'>" . $row['msgcount']['total'] . "</span><span style='font-weight:normal;top:-2px;position:relative;padding-right:2px;'>x</span><img src='" . JURI::root(true) . "/components/com_fst/assets/images/messages.png'>";
$icons .= "</span>";
}
$cotime = $this->db_time - strtotime($row['checked_out_time']);
if ($cotime < FST_Settings::get('support_lock_time') && $row['checked_out'] != $this->userid && $row['checked_out'] > 0) {
$html = "<div class='fst_user_tt'>" . $row['co_user']->name . " (" . $row['co_user']->email . ")</div>";
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/lock.png' title=\"" . JText::_('TICKET_LOCKED') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
if (!FST_Settings::get('support_hide_tags')) {
if (isset($row['tags'])) {
$html = "";
foreach ($row['tags'] as $tag) {
$html .= "<div class='fst_tag_tt'>" . $tag['tag'] . "</div>";
}
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/tag.png' title=\"" . JText::_('TICKET_TAGS') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
}
if (isset($row['attach'])) {
$html = "<table class='fst_attach_tt'>";
foreach ($row['attach'] as $attach) {
$html .= "<tr style='border:0px;'><td nowrap style='border:0px;'>" . $attach['filename'] . " </td><td nowrap style='border:0px;'> " . FST_Helper::display_filesize($attach['size']) . "</td></tr>";
}
$html .= "<table>";
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/attach.png' title=\"" . JText::_('TICKET_ATTACHMENTS') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
$parser->SetVar('icons', $icons);
$delete = "<a href='" . FSTRoute::x('index.php?option=com_fst&view=admin&layout=support&tickets=' . JRequest::getVar('tickets') . '&delete=' . $row['id']) . "'>";
$delete .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/delete_ticket.png'>";
$delete .= JText::_("DELETE") . "</a>";
$archive = "<a href='" . FSTRoute::x('index.php?option=com_fst&view=admin&layout=support&tickets=' . JRequest::getVar('tickets') . '&archive=' . $row['id']) . "'>";
$archive .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/archive_ticket.png'>";
$archive .= JText::_("ARCHIVE") . "</a>";
$parser->SetVar('archivebutton', $archive);
$parser->SetVar('deletebutton', $delete);
// TODO: trhl
/*id='ticket_<?php echo $ticket['id'];?>'
onmouseover="$('ticket_<?php echo $ticket['id'];?>').style.background = '<?php echo FST_Settings::get('css_hl'); ?>';$('ticket_<?php echo $ticket['id'];?>_2').style.background = '<?php echo FST_Settings::get('css_hl'); ?>';"
onmouseout="$('ticket_<?php echo $ticket['id'];?>').style.background = '';$('ticket_<?php echo $ticket['id'];?>_2').style.background = '';"*/
$this->_permissions = FST_Ticket_Helper::getAdminPermissions();
$type = "unassigned";
if ($row['admin_id'] == $this->_permissions['id']) {
$type = "mine";
} else {
if ($row['admin_id'] > 0) {
$type = "other";
}
}
$style = "";
if (array_key_exists($row['ticket_pri_id'], $this->priorities)) {
$pri = $this->priorities[$row['ticket_pri_id']];
if ($pri['backcolor']) {
$style .= "background-color: {$pri['backcolor']};";
}
}
$handler_highlight = "ticket_type_{$type}";
$parser->SetVar('handler_highlight', $handler_highlight);
$trhl = " class='ticket_{$row['id']} ' onmouseover='highlightticket({$row['id']})' onmouseout='unhighlightticket({$row['id']})' ";
if (FST_Settings::get('support_entire_row')) {
$style .= "cursor: pointer;";
$trhl .= " onclick='window.location=\"" . FSTRoute::x('&limitstart=&ticketid=' . $row['id']) . "\"' ";
}
$trhl .= " style='{$style}' ";
$parser->SetVar('trhl', $trhl);
}
$parser->SetVar("showassigned", $this->showassigned);
$parser->SetVar("hidehandler", FST_Settings::get('support_hide_handler'));
$parser->SetVar("candelete", FST_Settings::get('support_delete'));
$parser->SetVar("view", $this->ticket_view);
}
static function ParseMessageRows(&$messages, $ishtml)
{
$template = FST_EMail::Get_Template('messagerow');
$result = "";
foreach ($messages as &$message) {
$vars = array();
//print_p($message);
if ($message['name']) {
$vars[] = FST_EMail::BuildVar('name', $message['name']);
$vars[] = FST_EMail::BuildVar('email', $message['email']);
$vars[] = FST_EMail::BuildVar('username', $message['username']);
} else {
$vars[] = FST_EMail::BuildVar('name', 'Unknown');
$vars[] = FST_EMail::BuildVar('email', 'Unknown');
$vars[] = FST_EMail::BuildVar('username', 'Unknown');
}
$vars[] = FST_EMail::BuildVar('subject', $message['subject']);
$vars[] = FST_EMail::BuildVar('posted', FST_Helper::Date($message['posted']));
$message['body'] = FST_Helper::ParseBBCode($message['body']);
if ($ishtml) {
$message['body'] = str_replace("\n", "<br>\n", $message['body']);
$vars[] = FST_EMail::BuildVar('body', $message['body'] . "<br />");
} else {
$vars[] = FST_EMail::BuildVar('body', $message['body'] . "\n");
}
$result .= FST_EMail::ParseText($template['body'], $vars);
}
return $result;
}
$custom = array();
if ($this->customfields) {
foreach ($this->customfields as &$field) {
if (array_key_exists('custom_' . $field['id'], $this->comment)) {
$val = $this->comment['custom_' . $field['id']];
$this->parser->SetVar('custom_' . $field['id'], trim($val));
if (strlen(trim($val)) > 0) {
$custom[] = $val;
}
}
}
}
$this->parser->SetVar('divid', "fst_comment_{$this->uid}_{$this->comment['id']}");
if (count($custom) > 0) {
$this->parser->SetVar('custom', implode(", ", $custom));
} else {
$this->parser->SetVar('custom', "");
}
$this->comment['body'] = str_replace("\n", "<br />", $this->comment['body']);
$this->parser->SetVar('created_nice', FST_Helper::Date($this->comment['created'], FST_DATETIME_SHORT));
$this->parser->SetVar('date', FST_Helper::Date($this->comment['created'], FST_DATE_SHORT));
$this->parser->SetVar('modcolor', $modcolor);
$this->parser->SetVar('moderation', $moderation);
$this->parser->AddVars($this->comment);
if ($this->opt_max_length > 0) {
if (strlen($this->comment['body']) > $this->opt_max_length) {
$this->parser->SetVar('body', substr($this->comment['body'], 0, $this->opt_max_length) . "...");
}
}
//print_p($this->parser);
echo $this->parser->Parse();
<td>
<a href="<?php
echo $link;
?>
"><?php
$body = strip_tags($row->body);
if (strlen($body) > 250) {
$body = substr($body, 0, 250) . "...";
}
echo $body;
?>
</a>
</td>
<td>
<?php
echo FST_Helper::Date($row->added, FST_DATETIME_MID);
?>
</td>
<td align="center">
<a href="#" class="modchage" id="comment_<?php
echo $row->id;
?>
" current='<?php
echo $row->published;
?>
'>
<?php
echo $published;
?>
</a>
</td>
