/**
* set the supporter who is the owner of the ticket
*
* @param int $IDTicket
* @param int $IDSupporter
* @param int $IDUser
* @return int Affected Rows
*/
public function setTicketOwner($IDTicket, $IDSupporter, $IDUser)
{
$ArData = F1DeskUtils::getUserData($IDSupporter);
$this->addMessage($IDUser, $IDTicket, $ArData['StName'] . MSG_OWNED, 1, 2);
$StTableName = DBPREFIX . 'Ticket';
$ArFields = array('IDSupporter' => $IDSupporter);
$NumRows = $this->updateTable($StTableName, $ArFields, "IDTicket = {$IDTicket}", 1);
return $NumRows;
}
ErrorHandler::setNotice('bookmark', BOOKMARK_OK, 'ok');
}
break;
default:
ErrorHandler::setNotice('user', NO_ACTION, 'error');
break;
}
}
/***************************************
* Home data *
****************************************/
#
# User's data
#
if ($isSupporter) {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDSupporter'), 0);
#
# Canned response's data
#
$ArCannedResponses = F1DeskUtils::listCannedResponses(getSessionProp('IDSupporter'));
#
# Note's Data
#
$ArNotes = F1DeskUtils::listNotes(getSessionProp('IDSupporter'));
#
# Bookmarked Ticket's data
#
$ArBookmark = F1DeskUtils::listSupporterBookmark(getSessionProp('IDSupporter'));
} else {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDClient'), 1);
}
