function onlogView($msg = '', $ty = '')
{
$action = "index.php?admin_log/logView";
$hasLogViewPrivilege = $_ENV['menu']->checkPermission($this->ask_login_name, $_SERVER['QUERY_STRING'], "logView");
$hasLogViewPrivilege['url'] = "?admin_main";
$hasLogViewPrivilege['return'] = true;
!$hasLogViewPrivilege['return'] && __msg($hasLogViewPrivilege);
$LogTypeList = $this->ask_config->getLogType();
$operator_list = $_ENV['operator']->getList(0, 0);
$ConditionList['StartDate'] = isset($this->post['StartDate']) ? $this->post['StartDate'] : (isset($this->get[2]) ? $this->get[2] : date("Y-m-d", time()));
$ConditionList['EndDate'] = isset($this->post['EndDate']) ? $this->post['EndDate'] : (isset($this->get[3]) ? $this->get[3] : date("Y-m-d", time()));
$ConditionList['EndDate'] = min($ConditionList['EndDate'], date("Y-m-d", time()), date("Y-m-t", strtotime($ConditionList['StartDate'])));
$ConditionList['operatorId'] = isset($this->post['operatorId']) ? intval(urldecode($this->post['operatorId'])) : (isset($this->get[4]) ? intval(urldecode($this->get[4])) : 0);
$ConditionList['operator'] = !in_array($ConditionList['operatorId'], array(-2, -1, 0)) ? $operator_list[$ConditionList['operatorId']]['login_name'] : $ConditionList['operatorId'];
$ConditionList['QuestionId'] = isset($this->post['QuestionId']) ? intval($this->post['QuestionId']) : (isset($this->get[5]) ? intval($this->get[5]) : 0);
$ConditionList['log_type_id'] = isset($this->post['log_type_id']) ? intval(urldecode($this->post['log_type_id'])) : (isset($this->get[6]) ? intval(urldecode($this->get[6])) : 0);
$ConditionList['AuthorName'] = isset($this->post['AuthorName']) ? trim(urldecode($this->post['AuthorName'])) : (isset($this->get[7]) ? trim(urldecode($this->get[7])) : '');
$ConditionList['log_type'] = $ConditionList['log_type_id'] ? $LogTypeList[$ConditionList['log_type_id']] : $ConditionList['log_type_id'];
@($page = max(1, intval($this->get[8])));
$export = trim($this->get[9]) == "export" ? 1 : 0;
$setting = $this->setting;
if (!$export) {
$pagesize = $this->setting['list_default'];
$pagesize = 20;
$log_list = $_ENV['log']->getLogList($ConditionList, $page, $pagesize);
$departstr = page($log_list['LogCount'], $pagesize, $page, "admin_log/logView/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . urlencode($ConditionList['operatorId']) . "/" . $ConditionList['QuestionId'] . "/" . $ConditionList['log_type_id'] . "/" . urlencode($ConditionList['AuthorName']));
$downloadstr = page_url("<下载EXCEL表格>", "admin_log/logView/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . urlencode($ConditionList['operatorId']) . "/" . $ConditionList['QuestionId'] . "/" . $ConditionList['log_type_id'] . "/" . urlencode($ConditionList['AuthorName']) . "/" . $page . "/export");
$msg && ($message = $msg);
$ty && ($type = $ty);
} else {
set_time_limit(0);
$page = 1;
$pagesize = 1000;
$num = 1;
require TIPASK_ROOT . '/lib/Excel.php';
$oExcel = new Excel();
$FileName = '操作日志表';
$oExcel->download($FileName)->addSheet('日志表');
//标题栏
$title = array("日志ID", "对应问题ID", "用户名", "操作人", "操作时间", "日志内容");
$oExcel->addRows(array($title));
while ($num > 0) {
$log_list = $_ENV['log']->getLogList($ConditionList, $page, $pagesize);
foreach ($log_list['LogList'] as $key => $value) {
$value['message'] = htmlspecialchars_decode($value['message']);
$log_list['LogList'][$key]['message'] = preg_replace("/<(.*?)>/", "", $value['message']);
$excelArr = array("id" => $log_list['LogList'][$key]['id'], "qid" => $log_list['LogList'][$key]['qid'], "AuthorName" => $log_list['LogList'][$key]['AuthorName'], "user" => $log_list['LogList'][$key]['user'], "time" => date("Y-m-d H:i:s", $log_list['LogList'][$key]['time']), "message" => $log_list['LogList'][$key]['message']);
$oExcel->addRows(array($excelArr));
}
$page++;
$num = count($order_list['OrderList']);
}
$oExcel->closeSheet()->close();
}
include template('logview', 'admin');
}
function onbindLogView($msg = '', $ty = '')
{
$action = "index.php?admin_binding/bindLogView";
$hasOrderLogViewPrivilege = $_ENV['menu']->checkPermission($this->ask_login_name, $_SERVER['QUERY_STRING'], "bindLogView");
$hasOrderLogViewPrivilege['url'] = "?admin_main";
!$hasOrderLogViewPrivilege['return'] && __msg($hasOrderLogViewPrivilege);
$ConditionList['StartDate'] = isset($this->post['StartDate']) ? $this->post['StartDate'] : (isset($this->get[2]) ? $this->get[2] : date("Y-m-d", time()));
$ConditionList['EndDate'] = isset($this->post['EndDate']) ? $this->post['EndDate'] : (isset($this->get[3]) ? $this->get[3] : date("Y-m-d", time()));
$ConditionList['author'] = isset($this->post['author']) ? trim(urldecode($this->post['author'])) : (isset($this->get[4]) ? trim(urldecode($this->get[4])) : "");
$ConditionList['EndDate'] = min($ConditionList['EndDate'], date("Y-m-d", time()), date("Y-m-t", strtotime($ConditionList['StartDate'])));
$OperatorInfo = $_ENV['operator']->getByColumn("login_name", urldecode($this->ask_login_name));
$ConditionList['operator_loginId'] = isset($this->post['operator_loginId']) ? trim(urldecode($this->post['operator_loginId'])) : (isset($this->get[5]) ? trim(urldecode($this->get[5])) : "");
if ($ConditionList['operator_loginId'] != "") {
$OperatorInfo = $_ENV['operator']->getByColumn("login_name", urldecode($ConditionList['operator_loginId']));
if ($OperatorInfo['id']) {
$ConditionList['scopid'] = $OperatorInfo['id'];
} else {
$ConditionList['operator_loginId'] = "";
}
}
$ConditionList['bid'] = isset($this->post['bid']) ? trim($this->post['bid']) : (isset($this->get[6]) ? trim($this->get[6]) : 'all');
$BindTypeList = $this->ask_config->getBindOperateType();
@($page = max(1, intval($this->get[7])));
$export = trim($this->get[8]) == "export" ? 1 : 0;
$setting = $this->setting;
if (!$export) {
$pagesize = $this->setting['list_default'];
$pagesize = 20;
$bind_log_list = $_ENV['bind_log']->getBindLogList($ConditionList, $page, $pagesize);
foreach ($bind_log_list['BindLogList'] as $key => $value) {
if (!isset($OperatorList[$value['scopid']])) {
$OperatorList[$value['scid']] = $_ENV['operator']->get($value['scid']);
}
$bind_log_list['BindLogList'][$key]['login_name'] = $OperatorList[$value['scid']]['login_name'];
$bind_log_list['BindLogList'][$key]['bind_type'] = $BindTypeList[$value['bind_type']];
}
$departstr = page($bind_log_list['BindLogCount'], $pagesize, $page, "admin_binding/bindLogView/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . urlencode($ConditionList['author']) . "/" . urlencode($ConditionList['operator_loginId']) . "/" . $ConditionList['bid']);
$downloadstr = page_url("<下载EXCEL表格>", "admin_binding/bindLogView/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . urlencode($ConditionList['author']) . "/" . urlencode($ConditionList['operator_loginId']) . "/" . $ConditionList['bid'] . "/" . $page . "/export");
$msg && ($message = $msg);
$ty && ($type = $ty);
} else {
set_time_limit(0);
$page = 1;
$pagesize = 1000;
$num = 1;
require TIPASK_ROOT . '/lib/Excel.php';
$oExcel = new Excel();
$FileName = '专属客服绑定记录表';
$oExcel->download($FileName)->addSheet('绑定记录表');
//标题栏
$title = array("客服账号", "被绑定用户帐号", "操作类型", "操作时间");
$oExcel->addRows(array($title));
while ($num > 0) {
$bind_log_list = $_ENV['bind_log']->getBindLogList($ConditionList, $page, $pagesize);
foreach ($bind_log_list['BindLogList'] as $key => $value) {
if (!isset($OperatorList[$value['scopid']])) {
$OperatorList[$value['scid']] = $_ENV['operator']->get($value['scid']);
}
$bind_log_list['BindLogList'][$key]['login_name'] = $OperatorList[$value['scid']]['login_name'];
$bind_log_list['BindLogList'][$key]['bind_type'] = $BindTypeList[$value['bind_type']];
$excelArr = array("login_name" => $bind_log_list['BindLogList'][$key]['login_name'], "author" => $bind_log_list['BindLogList'][$key]['author'], "bind_type" => $bind_log_list['BindLogList'][$key]['bind_type'], "time" => date("Y-m-d H:i:s", $bind_log_list['BindLogList'][$key]['time']));
$oExcel->addRows(array($excelArr));
}
$page++;
$num = count($bind_log_list['BindLogList']);
}
$oExcel->closeSheet()->close();
}
include template('bindLogview', 'admin');
}
function ondatamonth()
{
set_time_limit(0);
$year = trim($this->get[2]);
$data_arr = $_ENV['question']->getDataMonth($year);
require TIPASK_ROOT . '/lib/Excel.php';
$oExcel = new Excel();
$FileName = $year . "年每月数据";
$oExcel->download($FileName);
$sheetArr = array('total_count' => '总咨询量', 'handle_count' => '已处理', 'yes' => '满意', 'no' => '不满意', 'none' => '未评价');
foreach ($sheetArr as $key => $value) {
$oExcel->addSheet($value);
$title = array('-1' => $value);
for ($i = 1; $i <= 12; $i++) {
$title[$i] = "第" . $i . "月";
}
$oExcel->addRows(array($title));
ksort($data_arr);
foreach ($data_arr as $cid => $cid_info) {
$d = array('-1' => $cid_info['name']);
for ($i = 1; $i <= 12; $i++) {
$d[$i] = $cid_info[$key][$i];
}
$oExcel->addRows(array($d));
ksort($cid_info['sub']);
foreach ($cid_info['sub'] as $cid1 => $cid1_info) {
$d = array('-1' => $cid1_info['name']);
for ($i = 1; $i <= 12; $i++) {
$d[$i] = $cid1_info[$key][$i];
}
$oExcel->addRows(array($d));
ksort($cid1_info['sub']);
foreach ($cid1_info['sub'] as $cid2 => $cid2_info) {
$d = array('-1' => $cid2_info['name']);
for ($i = 1; $i <= 12; $i++) {
$d[$i] = $cid2_info[$key][$i];
}
$oExcel->addRows(array($d));
ksort($cid2_info['sub']);
foreach ($cid2_info['sub'] as $cid3 => $cid3_info) {
$d = array('-1' => $cid3_info['name']);
for ($i = 1; $i <= 12; $i++) {
$d[$i] = $cid3_info[$key][$i];
}
$oExcel->addRows(array($d));
ksort($cid3_info['sub']);
foreach ($cid3_info['sub'] as $cid4 => $cid4_info) {
$d = array('-1' => $cid4_info['name']);
for ($i = 1; $i <= 12; $i++) {
$d[$i] = $cid4_info[$key][$i];
}
$oExcel->addRows(array($d));
}
}
}
}
}
$oExcel->closeSheet();
}
$oExcel->close();
}
function ontransformedComplainView($msg = '', $ty = '')
{
$action = "index.php?admin_complain/transformedComplainView";
$hasIntoComplainViewPrivilege = $_ENV['menu']->checkPermission($this->ask_login_name, $_SERVER['QUERY_STRING'], "intoTransformedComplainView");
$hasIntoComplainViewPrivilege['url'] = "?admin_main";
!$hasIntoComplainViewPrivilege['return'] && __msg($hasIntoComplainViewPrivilege);
$ConditionList['ComplainStartDate'] = isset($this->post['ComplainStartDate']) ? $this->post['ComplainStartDate'] : (isset($this->get[2]) ? $this->get[2] : date("Y-m-d", time() - 7 * 86400));
$ConditionList['ComplainEndDate'] = isset($this->post['ComplainEndDate']) ? $this->post['ComplainEndDate'] : (isset($this->get[3]) ? $this->get[3] : date("Y-m-d", time()));
// $ConditionList['AnswerStartDate'] = isset($this->post['AnswerStartDate'])?$this->post['AnswerStartDate']:(isset($this->get[4])?$this->get[4]:date("Y-m-d",time()-7*86400)); ;
// $ConditionList['AnswerEndDate'] = isset($this->post['AnswerEndDate'])?$this->post['AnswerEndDate']:(isset($this->get[5])?$this->get[5]:date("Y-m-d",time()));
$ConditionList['AnswerStartDate'] = 0;
$ConditionList['AnswerEndDate'] = 0;
$ConditionList['author'] = isset($this->post['author']) ? urldecode(trim($this->post['author'])) : (isset($this->get[6]) ? urldecode(trim($this->get[6])) : "");
$ConditionList['author_id'] = isset($this->post['author_id']) ? trim($this->post['author_id']) : (isset($this->get[7]) ? trim($this->get[7]) : "");
$ConditionList['operator_loginId'] = isset($this->post['operator_loginId']) ? trim($this->post['operator_loginId']) : (isset($this->get[8]) ? trim($this->get[8]) : "");
$ConditionList['jid'] = isset($this->post['jid']) ? intval($this->post['jid']) : (isset($this->get[10]) ? intval($this->get[10]) : 0);
$ConditionList['complainId'] = isset($this->post['complainId']) ? intval($this->post['complainId']) : (isset($this->get[9]) ? intval($this->get[9]) : 0);
$statusList = $this->ask_config->getComStatus();
$ConditionList['status'] = isset($this->post['status']) ? intval($this->post['status']) : (isset($this->get[11]) ? intval($this->get[11]) : -2);
$assessStatusList = $this->ask_config->getComAssessStatus();
$ConditionList['Assess'] = isset($this->post['Assess']) ? intval($this->post['Assess']) : (isset($this->get[12]) ? intval($this->get[12]) : -1);
$SellerTypeList = $this->ask_config->getSellerType();
$ConditionList['sid'] = isset($this->post['sid']) ? intval($this->post['sid']) : (isset($this->get[13]) ? intval($this->get[13]) : -1);
$J = $this->cache->get("Jlist_" . $ConditionList['sid']);
if (false != $J) {
$Jlist = json_decode($J, true);
} else {
$Jlist = $_ENV['complain']->getJList($ConditionList['sid']);
$this->cache->set("Jlist_" . $ConditionList['sid'], json_encode($Jlist), 1800);
}
$ConditionList['transformed'] = isset($this->post['transformed']) ? intval($this->post['transformed']) : (isset($this->get[14]) ? intval($this->get[14]) : 2);
$PublicStatusList = $this->ask_config->getPublicStatus();
@($page = max(1, intval($this->get[15])));
$export = trim($this->get[16]) == "export" ? 1 : 0;
$setting = $this->setting;
$question_type_list = $this->ask_config->getQuestionType();
if (!$export) {
$pagesize = $this->setting['list_default'];
$pagesize = 20;
$complain_list = $_ENV['complain']->getComplainList($ConditionList, $page, $pagesize);
foreach ($complain_list['ComplainList'] as $key => $value) {
$complain_list['ComplainList'][$key]['description'] = cutstr($value['description'], 15);
$S = $SellerTypeList;
$complain_list['ComplainList'][$key]['sName'] = isset($S[$value['sid']]) ? $S[$value['sid']] : "尚未处理";
$J = $this->cache->get("Jlist_0");
if (false != $J) {
$J = json_decode($J, true);
} else {
$J = $_ENV['complain']->getJList(0);
$this->cache->set("Jlist_0", json_encode($J), 1800);
}
$complain_list['ComplainList'][$key]['jName'] = isset($J[$value['jid']]) ? $J[$value['jid']] : "其他分类";
$complain_list['ComplainList'][$key]['publicStatus'] = $PublicStatusList[$value['public']];
$complain_list['ComplainList'][$key]['asnum'] = $assessStatusList[$value['assess']] . ($value['asnum'] > 0 ? "/" . $value['asnum'] . "次" : "");
if ($value['sync'] == 0) {
$complain_list['ComplainList'][$key]['syncStatus'] = "未同步";
} elseif ($value['sync'] == 1) {
$complain_list['ComplainList'][$key]['syncStatus'] = "已同步";
} elseif ($value['sync'] < 0) {
$complain_list['ComplainList'][$key]['syncStatus'] = "失败" . -1 * $value['sync'] . "次/最大" . $setting['ts_warn_maxNum'] . "次";
}
if (in_array($value['status'], array(1, 3))) {
$answer = $_ENV['complain']->get_ComplainAnInfo($complain_list['ComplainList'][$key]['id']);
$complain_list['ComplainList'][$key]['answer_loginId'] = $answer['contact'];
}
$Comment = unserialize($value['comment']);
$complain_list['ComplainList'][$key]['reason'] = $Comment['convert']['reason'];
if (isset($Comment['convert']['from_type'])) {
$complain_list['ComplainList'][$key]['convertion'] = "<a href = '" . $_ENV['question']->getQuestionLink($Comment['convert']['from_id'], "question") . "' target='_BLANK'><来自 " . $question_type_list[$Comment['convert']['from_type']] . "><a> ";
$complain_list['ComplainList'][$key]['transformTime'] = $Comment['convert']['transformTime'];
$complain_list['ComplainList'][$key]['transformloginId'] = $Comment['convert']['loginId'];
} else {
$complain_list['ComplainList'][$key]['convertion'] = "<a href = '" . $_ENV['question']->getQuestionLink($Comment['convert']['to_id'], "question") . "' target='_BLANK'><转成 " . $question_type_list[$Comment['convert']['to_type']] . " ><a> ";
$complain_list['ComplainList'][$key]['transformTime'] = $Comment['convert']['transformTime'];
$complain_list['ComplainList'][$key]['transformloginId'] = $Comment['convert']['loginId'];
}
if (in_array($value['status'], array(0, 2, 4))) {
if ($value['status'] == 2) {
$complain_list['ComplainList'][$key]['title'] = '撤销理由:"' . ($Comment['revoke']['revokeReason'] ? urldecode($Comment['revoke']['revokeReason']) : '无') . '"，客户端IP:' . ($Comment['revoke']['ip'] ? $Comment['revoke']['ip'] : '无');
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = "用户于" . date("Y-m-d H:i:s", $value['rtime']) . "撤销";
} else {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = $statusList[$value['status']];
}
} else {
if ($answer['time'] > 0) {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = $this->timeLagToText($value['time'], $answer['time']);
} else {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = "尚未回复";
}
}
$complain_list['ComplainList'][$key]['reason'] = $Comment['convert']['reason'];
$complain_list['ComplainList'][$key]['url'] = $value['public'] == 1 ? "已隐藏" : "<a href = '" . $_ENV['question']->getQuestionLink($value['id'], "complain") . "' target='_BLANK'><查看></a>";
$complain_list['ComplainList'][$key]['SyncInfo'] = $_ENV['complain']->get_ComplainSyncInfo($value['id']);
$complain_list['ComplainList'][$key]['SyncInfo']['cpid'] = $complain_list['ComplainList'][$key]['SyncInfo']['cpid'] ? "SC000" . $complain_list['ComplainList'][$key]['SyncInfo']['cpid'] : "无";
}
$departstr = page($complain_list['ComplainCount'], $pagesize, $page, "admin_complain/transformedComplainView/" . $ConditionList['ComplainStartDate'] . "/" . $ConditionList['ComplainEndDate'] . "/" . $ConditionList['AnswerStartDate'] . "/" . $ConditionList['AnswerEndDate'] . "/" . urlencode($ConditionList['author']) . "/" . $ConditionList['author_id'] . "/" . $ConditionList['operator_loginId'] . "/" . $ConditionList['complainId'] . "/" . $ConditionList['jid'] . "/" . $ConditionList['status'] . "/" . $ConditionList['Assess'] . "/" . $ConditionList['sid'] . "/" . $ConditionList['transformed']);
$downloadstr = page_url("<下载EXCEL表格>", "admin_complain/transformedComplainView/" . $ConditionList['ComplainStartDate'] . "/" . $ConditionList['ComplainEndDate'] . "/" . $ConditionList['AnswerStartDate'] . "/" . $ConditionList['AnswerEndDate'] . "/" . urlencode($ConditionList['author']) . "/" . $ConditionList['author_id'] . "/" . $ConditionList['operator_loginId'] . "/" . $ConditionList['complainId'] . "/" . $ConditionList['jid'] . "/" . $ConditionList['status'] . "/" . $ConditionList['Assess'] . "/" . $ConditionList['sid'] . "/" . $ConditionList['transformed'] . "/" . $page . "/export");
$msg && ($message = $msg);
$ty && ($type = $ty);
} else {
set_time_limit(0);
$page = 1;
$pagesize = 1000;
$num = 1;
require TIPASK_ROOT . '/lib/Excel.php';
$oExcel = new Excel();
$FileName = 'SC与酷宝后台类别转换查询下载';
$oExcel->download($FileName)->addSheet('投诉详情列表');
//标题栏
$title = array("SC投诉单号", "交易/物品订单号", "关联投诉单号", "问题描述", "用户名", "身份类型", "交易类型", "投诉时间", "回复时间", "转单客服", "转单时间", "转单说明", "转单理由", "浏览量", "是否隐藏", "接手客服账号", "评价", "同步状态", "回复客服", "回复内容", "撤销时间", "撤销理由", "撤销客户端IP", "浏览器", "操作系统");
$oExcel->addRows(array($title));
while ($num > 0) {
$complain_list = $_ENV['complain']->getComplainList($ConditionList, $page, $pagesize);
foreach ($complain_list['ComplainList'] as $key => $value) {
$value['description'] = preg_replace('/[\\s"]/', '', $value['description']);
$complain_list['ComplainList'][$key]['author'] = str_replace('<x>', '<?>', $value['author']);
$value['description'] = preg_replace('/[& "]/', '', $value['description']);
$complain_list['ComplainList'][$key]['description'] = strip_tags($value['description']);
$complain_list['ComplainList'][$key]['qtypeName'] = isset($qtypeList[$value['qtype']]) ? $qtypeList[$value['qtype']]['name'] : "其他分类";
$complain_list['ComplainList'][$key]['publicStatus'] = $PublicStatusList[$value['public']];
$complain_list['ComplainList'][$key]['asnum'] = $assessStatusList[$value['assess']] . ($value['asnum'] > 0 ? "/" . $value['asnum'] . "次" : "");
if ($value['sync'] == 0) {
$complain_list['ComplainList'][$key]['syncStatus'] = "未同步";
} elseif ($value['sync'] == 1) {
$complain_list['ComplainList'][$key]['syncStatus'] = "已同步";
} elseif ($value['sync'] < 0) {
$complain_list['ComplainList'][$key]['syncStatus'] = "失败" . -1 * $value['sync'] . "次/最大" . $setting['ts_warn_maxNum'] . "次";
}
if (in_array($value['status'], array(1, 3))) {
$answer = $_ENV['complain']->get_ComplainAnInfo($complain_list['ComplainList'][$key]['id']);
$answer['content'] = preg_replace('/[\\s"]/', '', $answer['content']);
$answer['content'] = preg_replace('/[& "]/', '', $answer['content']);
$answer['content'] = strip_tags($answer['content']);
}
$Comment = unserialize($value['comment']);
if (isset($Comment['convert']['from_type'])) {
$complain_list['ComplainList'][$key]['convertion'] = "来自 " . $question_type_list[$Comment['convert']['from_type']] . ",问题ID:" . $Comment['convert']['from_id'];
$complain_list['ComplainList'][$key]['transformTime'] = $Comment['convert']['transformTime'];
$complain_list['ComplainList'][$key]['transformloginId'] = $Comment['convert']['loginId'];
} else {
$complain_list['ComplainList'][$key]['convertion'] = "转为 " . $question_type_list[$Comment['convert']['to_type']] . ",问题ID:" . $Comment['convert']['to_id'];
$complain_list['ComplainList'][$key]['transformTime'] = $Comment['convert']['transformTime'];
$complain_list['ComplainList'][$key]['transformloginId'] = $Comment['convert']['loginId'];
}
$complain_list['ComplainList'][$key]['reason'] = $Comment['convert']['reason'];
if (in_array($value['status'], array(0, 2, 4))) {
if ($value['status'] == 2) {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = "用户已撤销";
//"用户于".date("Y-m-d H:i:s",$value['rtime'])."撤销";
$complain_list['ComplainList'][$key]['RevokeTime'] = $value['rtime'] ? date("Y-m-d H:i:s", $value['rtime']) : "无";
$complain_list['ComplainList'][$key]['RevokeReason'] = $Comment['revoke']['revokeReason'] ? urldecode($Comment['revoke']['revokeReason']) : "无";
$complain_list['ComplainList'][$key]['RevokeIP'] = $Comment['revoke']['ip'] ? $Comment['revoke']['ip'] : "无";
$answer['content'] = "无";
} else {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = $statusList[$value['status']];
}
} else {
if ($answer['time'] > 0) {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = $this->timeLagToText($value['time'], $answer['time']);
} else {
$complain_list['ComplainList'][$key]['AnswerTimeLag'] = "尚未回复";
}
}
$J = $this->cache->get("Jlist_0");
if (false != $J) {
$J = json_decode($J, true);
} else {
$J = $_ENV['complain']->getJList(0);
$this->cache->set("Jlist_0", json_encode($J), 1800);
}
$complain_list['ComplainList'][$key]['SyncInfo'] = $_ENV['complain']->get_ComplainSyncInfo($value['id']);
$excelArr = array();
$S = $SellerTypeList;
$S['0'] = "尚未处理";
$excelArr = array("id" => $complain_list['ComplainList'][$key]['id'], "order_id" => $complain_list['ComplainList'][$key]['order_id'] ? $complain_list['ComplainList'][$key]['order_id'] : $complain_list['ComplainList'][$key]['goods_id'], "ComplainId" => $complain_list['ComplainList'][$key]['SyncInfo']['scid'] ? "CS000" . $complain_list['ComplainList'][$key]['SyncInfo']['cpid'] : "", "description" => $complain_list['ComplainList'][$key]['description'], "author" => $complain_list['ComplainList'][$key]['author'], "sName" => isset($S[$value['sid']]) ? $S[$value['sid']] : "尚未处理", "jName" => isset($J[$value['jid']]) ? $J[$value['jid']] : "其他分类", "time" => date("Y-m-d H:i:s", $complain_list['ComplainList'][$key]['time']), "AnswerTimeLag" => $complain_list['ComplainList'][$key]['AnswerTimeLag'], "transformloginId" => $complain_list['ComplainList'][$key]['transformloginId'], "transformTime" => date("Y-m-d H:i:s", $complain_list['ComplainList'][$key]['transformTime']), "convertion" => $complain_list['ComplainList'][$key]['convertion'], "reason" => strip_tags($complain_list['ComplainList'][$key]['reason']), "view" => $complain_list['ComplainList'][$key]['view'], "publicStatus" => $complain_list['ComplainList'][$key]['publicStatus'], "loginId" => $complain_list['ComplainList'][$key]['loginId'], "asnum" => $complain_list['ComplainList'][$key]['asnum'], "syncStatus" => $complain_list['ComplainList'][$key]['syncStatus'], "answer_loginId" => trim($answer['contact']), "answer" => trim($answer['content']) == "" ? "无回复内容" : $answer['content'], "RevokeTime" => $complain_list['ComplainList'][$key]['RevokeTime'], "RevokeReason" => strip_tags($complain_list['ComplainList'][$key]['RevokeReason']), "RevokeIP" => $complain_list['ComplainList'][$key]['RevokeIP'], "Browser" => $Comment['Browser'], "OS" => $Comment['OS']);
$oExcel->addRows(array($excelArr));
}
$page++;
$num = count($complain_list['ComplainList']);
}
$oExcel->closeSheet()->close();
}
include template('transformedComplainview', 'admin');
}
function onpageViewDetail($msg = '', $ty = '')
{
//只查询转为投诉的问题
$action = "index.php?admin_data/PageViewDetail";
$hasIntoViewDetailPrivilege = $_ENV['menu']->checkPermission($this->ask_login_name, $_SERVER['QUERY_STRING'], "intoPageViewDetail");
$hasIntoResponseDayDataPrivilege['url'] = "?admin_main";
!$hasIntoViewDetailPrivilege['return'] && __msg($hasIntoViewDetailPrivilege);
$ConditionList['StartDate'] = isset($this->post['StartDate']) ? $this->post['StartDate'] : (isset($this->get[2]) ? $this->get[2] : date("Y-m-d", time()));
$ConditionList['EndDate'] = isset($this->post['EndDate']) ? $this->post['EndDate'] : (isset($this->get[3]) ? $this->get[3] : date("Y-m-d", time()));
$ConditionList['PageId'] = isset($this->post['PageId']) ? intval($this->post['PageId']) : (isset($this->get[4]) ? intval($this->get[4]) : 0);
$ConditionList['EndDate'] = min($ConditionList['EndDate'], date("Y-m-t", strtotime($ConditionList['StartDate'])), date("Y-m-d", time()));
$PageList = $_ENV['view']->GetAllPage();
$export = trim($this->get[6]) == "export" ? 1 : 0;
@($page = max(1, intval($this->get[5])));
if (!$export) {
$pagesize = $this->setting['list_default'];
$pagesize = 10;
$PageViewDetail = $_ENV['view']->getPageViewDetail($ConditionList, $page, $pagesize);
foreach ($PageViewDetail['PageViewList'] as $key => $value) {
$PageViewDetail['PageViewList'][$key]['PageName'] = isset($PageList[$value['PageId']]) ? $PageList[$value['PageId']]['PageName'] : '未知页面';
}
$downloadstr = page_url("<下载EXCEL表格>", "admin_data/PageViewDetail/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . $ConditionList['PageId'] . "/" . $page . "/export");
$departstr = page($PageViewDetail['PageViewCount'], $pagesize, $page, "admin_data/PageViewDetail/" . $ConditionList['StartDate'] . "/" . $ConditionList['EndDate'] . "/" . $ConditionList['PageId']);
$msg && ($message = $msg);
$ty && ($type = $ty);
} else {
set_time_limit(0);
$page = 1;
$pagesize = 1000;
$num = 1;
require TIPASK_ROOT . '/lib/Excel.php';
$oExcel = new Excel();
$FileName = '页面浏览记录';
$oExcel->download($FileName)->addSheet('页面浏览记录');
//标题栏
$title = array("页面", "浏览IP", "浏览时间");
$oExcel->addRows(array($title));
while ($num > 0) {
$PageViewDetail = $_ENV['view']->getPageViewDetail($ConditionList, $page, $pagesize);
foreach ($PageViewDetail['PageViewList'] as $key => $value) {
$excelArr = array("PageName" => isset($PageList[$value['PageId']]) ? $PageList[$value['PageId']]['PageName'] : '未知页面', "ViewIP" => long2ip($value['ViewIP']), "ViewTime" => date('Y-m-d H:i:s', $value['Time']));
$oExcel->addRows(array($excelArr));
}
$page++;
$num = count($PageViewDetail['PageViewList']);
}
$oExcel->closeSheet()->close();
}
include template('PageViewDetail', 'admin');
}