echo __('To best assist you, we request that you be specific and detailed');
?>
</em>
<font class="error">* <?php
echo $errors['message'];
?>
</font>
</p>
<textarea name="message" id="message" cols="50" rows="9" wrap="soft"
class="<?php
if ($cfg->isRichTextEnabled()) {
echo 'richtext';
}
?>
draft" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.client', $ticket->getId(), $info['message']);
echo $attrs;
?>
><?php
echo $draft ?: $info['message'];
?>
</textarea>
<?php
if ($messageField->isAttachmentsEnabled()) {
print $attachments->render(array('client' => true));
}
?>
</div>
<?php
if ($ticket->isClosed()) {
?>
