/**
*
*/
public function assignservicerequestpopupAction()
{
$request_form = new Default_Form_Servicerequest();
$id = $this->_getParam('id', null);
$req_msg = "";
try {
if ($id != '') {
$sd_req_model = new Default_Model_Servicerequests();
$grid_type_arr = $sd_req_model->getGridtypearr();
if (is_numeric($id) && $id > 0) {
$auth = Zend_Auth::getInstance();
if ($auth->hasIdentity()) {
$loginUserId = $auth->getStorage()->read()->id;
$loginuserRole = $auth->getStorage()->read()->emprole;
$loginuserGroup = $auth->getStorage()->read()->group_id;
$login_bu = $auth->getStorage()->read()->businessunit_id;
$login_dept = $auth->getStorage()->read()->department_id;
}
$data = $sd_req_model->getRequestById($id);
if (!empty($data)) {
$approver_level = "view";
if (($grid_type_arr[$grid_type] == 'rept_app' || $grid_type_arr[$grid_type] == 'approver') && $data['status'] == 'To management approve') {
$approver_level = $sd_req_model->getApproverLevel($loginUserId, $id);
}
$emp_model = new Default_Model_Employee();
$service_conf_model = new Default_Model_Servicedeskconf();
$other_approvers = $emp_model->get_Service_Executors($id);
foreach ($app_data as $key => $value) {
$app_names[$key] = $app_details[$value];
}
$conf_data = $service_conf_model->getServiceDeskConfbyID($data['service_desk_conf_id']);
$exec_data = $emp_model->getEmployeeDetails($conf_data[0]['request_recievers']);
$this->view->id = $id;
$this->view->data = $data;
$this->view->loginUserId = $loginUserId;
$this->view->other_approvers = $other_approvers;
$this->view->app_names = $app_names;
$this->view->exec_data = $exec_data;
if ($this->getRequest()->getPost()) {
$trDb = Zend_Db_Table::getDefaultAdapter();
// starting transaction
$trDb->beginTransaction();
try {
$req_id = $this->_getParam('hid_reqid', null);
$hid_status = $this->_getParam('hid_status', null);
$selexecutorid = trim($this->_getParam('executor_action', null));
$request_comments = trim($this->_getParam('request_comments', null));
$save_data = array('executor_id' => trim($selexecutorid), 'ticket_assigned_by' => trim($loginUserId), 'ticket_assigned_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$req_msg['success'] = "Executor assigned to service request.";
$sd_result = "";
if ($data['status'] != 'Closed' && $data['status'] != 'Rejected') {
$sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
//email stuff ------------Start
$sEmailData = $sd_req_model->getRequestDataForEmail($id);
$sMailSubject = sprintf("%s - %s - %s - %s", $sEmailData['ticket_number'], $sEmailData['service_desk_name'], $sEmailData['service_request_name'], $sEmailData['status']);
$smessage = "A new executor for this service request.";
$summary_data = $sd_req_model->getDataSummary($id);
$stoEmailAddress1 = $sd_req_model->getEmailAddress($selexecutorid);
$stoEmailAddress2 = $sd_req_model->getEmailAddress($sEmailData['raised_by']);
$stoEmailAddress3 = constant('ITSUPPORT_0');
//$stoEmailAddress3 = $this->getSupportTeamEmailID($sEmailData['service_desk_conf_id']);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress1);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress2);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress3);
//email stuff ------------End
}
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($req_msg['success']), 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($sd_result == 'update') {
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
//$this->send_req_mails($id);
$req_msg['success'] = "Executor assigned to service request successfully.";
} else {
$req_msg['error'] = "Some thing went wrong, please try again.";
}
$result = sapp_Global::logManager(SERVICEDESK, 2, $loginUserId, $id);
$trDb->commit();
$this->_helper->getHelper("FlashMessenger")->addMessage(array($req_msg));
$this->_redirect('servicerequests/index/t/' . sapp_Global::_encrypt($grid_type) . ($status_value != '' ? "/v/" . $status_value : ""));
} catch (Exception $ex) {
$trDb->rollBack();
$msgarray['executor_comments'] = "Something went wrong, please try again.";
}
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} catch (Exception $e) {
$this->view->ermsg = 'nodata';
}
$this->view->action_name = $this->getRequest()->getActionName();
}
public function viewAction()
{
$request_form = new Default_Form_Servicerequest();
$id = $this->_getParam('id', null);
$grid_type = $this->_getParam('t', null);
$status_value = $this->_getParam('v', null);
$req_msg = "";
try {
if ($id != '' && $grid_type != '') {
$grid_type = sapp_Global::_decrypt($grid_type);
$sd_req_model = new Default_Model_Servicerequests();
$grid_type_arr = $sd_req_model->getGridtypearr();
if (is_numeric($id) && $id > 0 && is_numeric($grid_type) && $grid_type > 0 && array_key_exists($grid_type, $grid_type_arr)) {
$auth = Zend_Auth::getInstance();
if ($auth->hasIdentity()) {
$loginUserId = $auth->getStorage()->read()->id;
$loginuserRole = $auth->getStorage()->read()->emprole;
$loginuserGroup = $auth->getStorage()->read()->group_id;
$login_bu = $auth->getStorage()->read()->businessunit_id;
$login_dept = $auth->getStorage()->read()->department_id;
}
$data = $sd_req_model->getRequestById($id);
if (!empty($data)) {
$approver_level = "view";
if (($grid_type_arr[$grid_type] == 'rept_app' || $grid_type_arr[$grid_type] == 'approver') && $data['status'] == 'To management approve') {
$approver_level = $sd_req_model->getApproverLevel($loginUserId, $id);
}
$request_history = $sd_req_model->getRequestHistory($id);
$emp_model = new Default_Model_Employee();
$service_conf_model = new Default_Model_Servicedeskconf();
$raised_by_details = $emp_model->getEmp_from_summary($data['raised_by']);
$app_data = $sd_req_model->getApprovers($data['service_desk_conf_id'], "config");
$app_details = $emp_model->getEmployeeDetails(implode(',', $app_data));
foreach ($app_data as $key => $value) {
$app_names[$key] = $app_details[$value];
}
$conf_data = $service_conf_model->getServiceDeskConfbyID($data['service_desk_conf_id']);
$exec_data = $emp_model->getEmployeeDetails($conf_data[0]['request_recievers']);
$this->view->id = $id;
$this->view->data = $data;
$this->view->grid_type = $grid_type_arr[$grid_type];
$this->view->grid_type_arr = $sd_req_model->getGridtypearr_rev();
$this->view->status_value = $status_value;
$this->view->approver_level = $approver_level;
$this->view->loginUserId = $loginUserId;
$this->view->request_history = $request_history;
$this->view->raised_by_details = $raised_by_details;
$this->view->app_names = $app_names;
$this->view->exec_data = $exec_data;
if ($this->getRequest()->getPost()) {
$trDb = Zend_Db_Table::getDefaultAdapter();
// starting transaction
$trDb->beginTransaction();
try {
$req_id = $this->_getParam('hid_reqid', null);
$hid_status = $this->_getParam('hid_status', null);
if ($hid_status != '' && $hid_status == 'Cancelled') {
$save_data = array('status' => $hid_status, 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been cancelled by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($data['raised_by_name']), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$req_msg['success'] = "Request cancelled successfully.";
} else {
if ($hid_status != '' && $hid_status == 'To management approve') {
$hid_app_pos = $this->_getParam('hid_app_pos', null);
$hid_max_app = $this->_getParam('hid_max_app', null);
if ($hid_app_pos == '' && $hid_max_app == '') {
$request_comments = trim($this->_getParam('request_comments', null));
if ($request_comments != '') {
$save_data = array('status' => "To management approve", 'to_mgmt_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$save_data = $save_data + $app_data;
$sd_result = "";
if ($data['status'] == 'Open') {
$sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'status = "Open" and id = ' . $id);
}
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been sent for management approval by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($sd_result == 'update') {
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$this->send_req_mails($id);
$req_msg['success'] = "Request sent for management approval successfully.";
} else {
$req_msg['error'] = "Some thing went wrong, please try again.";
}
}
} else {
$request_comments = trim($this->_getParam('request_comments', null));
$request_action = $this->_getParam('request_action', null);
if ($request_comments != '' && $request_action != '') {
$save_data = array('approver_status_' . $approver_level['app_pos'] => $request_action, 'modifiedby' => $loginUserId, 'approver_' . $approver_level['app_pos'] . '_comments' => trim($request_comments), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($request_action == 'Reject') {
$save_data['status'] = 'Management rejected';
}
if ($approver_level['app_pos'] == $approver_level['max_app']) {
$save_data['status'] = $request_action == 'Approve' ? "Management approved" : "Management rejected";
}
$sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "approved" : "rejected") . " by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$this->send_req_mails($id);
$req_msg['success'] = "Request " . ($request_action == 'Approve' ? "approved" : "rejected") . " successfully.";
}
}
} else {
if ($hid_status != '' && $hid_status == 'To manager approve') {
if ($loginUserId == $data['reporting_manager_id']) {
$request_action = $this->_getParam('request_action', null);
$request_comments = trim($this->_getParam('request_comments', null));
if ($request_action != '' && $request_comments != '') {
$save_data = array('status' => $request_action == 'Approve' ? "Manager approved" : "Manager rejected", 'reporting_manager_status' => $request_action, 'reporting_manager_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "approved" : "rejected") . " by reporting manager ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'isactive' => 1, 'comments' => trim($request_comments), 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$this->send_req_mails($id);
$req_msg['success'] = "Request " . ($request_action == 'Approve' ? "approved" : "rejected") . " successfully.";
}
} else {
$request_comments = trim($this->_getParam('request_comments', null));
if ($request_comments != '') {
$save_data = array('status' => "To manager approve", 'to_manager_comments' => trim($request_comments), 'reporting_manager_id' => $raised_by_details['reporting_manager'], 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$sd_result = "";
if ($data['status'] == 'Open') {
$sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'status = "Open" and id = ' . $id);
}
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been sent for manager approval by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($sd_result == 'update') {
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$this->send_req_mails($id);
$req_msg['success'] = "Request sent for manager approval successfully.";
} else {
$req_msg['error'] = "Some thing went wrong, please try again.";
}
}
}
} else {
if ($hid_status != '' && $hid_status == 'Closed') {
$request_action = $this->_getParam('request_action', null);
$request_comments = trim($this->_getParam('request_comments', null));
if ($request_action != '' && $request_comments != '') {
$save_data = array('status' => $request_action == 'Approve' ? "Closed" : "Rejected", 'executor_comments' => trim($request_comments), 'executor_id' => $loginUserId, 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$sd_result = "";
if ($data['status'] != 'Closed' && $data['status'] != 'Rejected') {
$sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
}
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "closed" : "rejected") . " by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($sd_result == 'update') {
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
$this->send_req_mails($id);
$req_msg['success'] = "Request " . ($request_action == 'Approve' ? "closed" : "rejected") . " successfully.";
} else {
$req_msg['error'] = "Some thing went wrong, please try again.";
}
}
}
}
}
}
$result = sapp_Global::logManager(SERVICEDESK, 2, $loginUserId, $id);
$trDb->commit();
$this->_helper->getHelper("FlashMessenger")->addMessage(array($req_msg));
$this->_redirect('servicerequests/index/t/' . sapp_Global::_encrypt($grid_type) . ($status_value != '' ? "/v/" . $status_value : ""));
} catch (Exception $ex) {
$trDb->rollBack();
$msgarray['executor_comments'] = "Something went wrong, please try again.";
}
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} catch (Exception $e) {
$this->view->ermsg = 'nodata';
}
$this->view->action_name = $this->getRequest()->getActionName();
}