コード例 #1
0
 /**
  * 
  */
 public function assignservicerequestpopupAction()
 {
     $request_form = new Default_Form_Servicerequest();
     $id = $this->_getParam('id', null);
     $req_msg = "";
     try {
         if ($id != '') {
             $sd_req_model = new Default_Model_Servicerequests();
             $grid_type_arr = $sd_req_model->getGridtypearr();
             if (is_numeric($id) && $id > 0) {
                 $auth = Zend_Auth::getInstance();
                 if ($auth->hasIdentity()) {
                     $loginUserId = $auth->getStorage()->read()->id;
                     $loginuserRole = $auth->getStorage()->read()->emprole;
                     $loginuserGroup = $auth->getStorage()->read()->group_id;
                     $login_bu = $auth->getStorage()->read()->businessunit_id;
                     $login_dept = $auth->getStorage()->read()->department_id;
                 }
                 $data = $sd_req_model->getRequestById($id);
                 if (!empty($data)) {
                     $approver_level = "view";
                     if (($grid_type_arr[$grid_type] == 'rept_app' || $grid_type_arr[$grid_type] == 'approver') && $data['status'] == 'To management approve') {
                         $approver_level = $sd_req_model->getApproverLevel($loginUserId, $id);
                     }
                     $emp_model = new Default_Model_Employee();
                     $service_conf_model = new Default_Model_Servicedeskconf();
                     $other_approvers = $emp_model->get_Service_Executors($id);
                     foreach ($app_data as $key => $value) {
                         $app_names[$key] = $app_details[$value];
                     }
                     $conf_data = $service_conf_model->getServiceDeskConfbyID($data['service_desk_conf_id']);
                     $exec_data = $emp_model->getEmployeeDetails($conf_data[0]['request_recievers']);
                     $this->view->id = $id;
                     $this->view->data = $data;
                     $this->view->loginUserId = $loginUserId;
                     $this->view->other_approvers = $other_approvers;
                     $this->view->app_names = $app_names;
                     $this->view->exec_data = $exec_data;
                     if ($this->getRequest()->getPost()) {
                         $trDb = Zend_Db_Table::getDefaultAdapter();
                         // starting transaction
                         $trDb->beginTransaction();
                         try {
                             $req_id = $this->_getParam('hid_reqid', null);
                             $hid_status = $this->_getParam('hid_status', null);
                             $selexecutorid = trim($this->_getParam('executor_action', null));
                             $request_comments = trim($this->_getParam('request_comments', null));
                             $save_data = array('executor_id' => trim($selexecutorid), 'ticket_assigned_by' => trim($loginUserId), 'ticket_assigned_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                             $req_msg['success'] = "Executor assigned to service request.";
                             $sd_result = "";
                             if ($data['status'] != 'Closed' && $data['status'] != 'Rejected') {
                                 $sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
                                 //email stuff ------------Start
                                 $sEmailData = $sd_req_model->getRequestDataForEmail($id);
                                 $sMailSubject = sprintf("%s - %s - %s - %s", $sEmailData['ticket_number'], $sEmailData['service_desk_name'], $sEmailData['service_request_name'], $sEmailData['status']);
                                 $smessage = "A new executor for this service request.";
                                 $summary_data = $sd_req_model->getDataSummary($id);
                                 $stoEmailAddress1 = $sd_req_model->getEmailAddress($selexecutorid);
                                 $stoEmailAddress2 = $sd_req_model->getEmailAddress($sEmailData['raised_by']);
                                 $stoEmailAddress3 = constant('ITSUPPORT_0');
                                 //$stoEmailAddress3 = $this->getSupportTeamEmailID($sEmailData['service_desk_conf_id']);
                                 $this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress1);
                                 $this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress2);
                                 $this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress3);
                                 //email stuff ------------End
                             }
                             //start of saving history
                             $reqh_model = new Default_Model_Requesthistory();
                             $reqh_data = array('request_id' => $id, 'description' => ucfirst($req_msg['success']), 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                             if ($sd_result == 'update') {
                                 $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                 //end of saving history
                                 //$this->send_req_mails($id);
                                 $req_msg['success'] = "Executor assigned to service request successfully.";
                             } else {
                                 $req_msg['error'] = "Some thing went wrong, please try again.";
                             }
                             $result = sapp_Global::logManager(SERVICEDESK, 2, $loginUserId, $id);
                             $trDb->commit();
                             $this->_helper->getHelper("FlashMessenger")->addMessage(array($req_msg));
                             $this->_redirect('servicerequests/index/t/' . sapp_Global::_encrypt($grid_type) . ($status_value != '' ? "/v/" . $status_value : ""));
                         } catch (Exception $ex) {
                             $trDb->rollBack();
                             $msgarray['executor_comments'] = "Something went wrong, please try again.";
                         }
                     }
                 } else {
                     $this->view->ermsg = 'norecord';
                 }
             } else {
                 $this->view->ermsg = 'norecord';
             }
         } else {
             $this->view->ermsg = 'norecord';
         }
     } catch (Exception $e) {
         $this->view->ermsg = 'nodata';
     }
     $this->view->action_name = $this->getRequest()->getActionName();
 }
コード例 #2
0
 public function viewAction()
 {
     $request_form = new Default_Form_Servicerequest();
     $id = $this->_getParam('id', null);
     $grid_type = $this->_getParam('t', null);
     $status_value = $this->_getParam('v', null);
     $req_msg = "";
     try {
         if ($id != '' && $grid_type != '') {
             $grid_type = sapp_Global::_decrypt($grid_type);
             $sd_req_model = new Default_Model_Servicerequests();
             $grid_type_arr = $sd_req_model->getGridtypearr();
             if (is_numeric($id) && $id > 0 && is_numeric($grid_type) && $grid_type > 0 && array_key_exists($grid_type, $grid_type_arr)) {
                 $auth = Zend_Auth::getInstance();
                 if ($auth->hasIdentity()) {
                     $loginUserId = $auth->getStorage()->read()->id;
                     $loginuserRole = $auth->getStorage()->read()->emprole;
                     $loginuserGroup = $auth->getStorage()->read()->group_id;
                     $login_bu = $auth->getStorage()->read()->businessunit_id;
                     $login_dept = $auth->getStorage()->read()->department_id;
                 }
                 $data = $sd_req_model->getRequestById($id);
                 if (!empty($data)) {
                     $approver_level = "view";
                     if (($grid_type_arr[$grid_type] == 'rept_app' || $grid_type_arr[$grid_type] == 'approver') && $data['status'] == 'To management approve') {
                         $approver_level = $sd_req_model->getApproverLevel($loginUserId, $id);
                     }
                     $request_history = $sd_req_model->getRequestHistory($id);
                     $emp_model = new Default_Model_Employee();
                     $service_conf_model = new Default_Model_Servicedeskconf();
                     $raised_by_details = $emp_model->getEmp_from_summary($data['raised_by']);
                     $app_data = $sd_req_model->getApprovers($data['service_desk_conf_id'], "config");
                     $app_details = $emp_model->getEmployeeDetails(implode(',', $app_data));
                     foreach ($app_data as $key => $value) {
                         $app_names[$key] = $app_details[$value];
                     }
                     $conf_data = $service_conf_model->getServiceDeskConfbyID($data['service_desk_conf_id']);
                     $exec_data = $emp_model->getEmployeeDetails($conf_data[0]['request_recievers']);
                     $this->view->id = $id;
                     $this->view->data = $data;
                     $this->view->grid_type = $grid_type_arr[$grid_type];
                     $this->view->grid_type_arr = $sd_req_model->getGridtypearr_rev();
                     $this->view->status_value = $status_value;
                     $this->view->approver_level = $approver_level;
                     $this->view->loginUserId = $loginUserId;
                     $this->view->request_history = $request_history;
                     $this->view->raised_by_details = $raised_by_details;
                     $this->view->app_names = $app_names;
                     $this->view->exec_data = $exec_data;
                     if ($this->getRequest()->getPost()) {
                         $trDb = Zend_Db_Table::getDefaultAdapter();
                         // starting transaction
                         $trDb->beginTransaction();
                         try {
                             $req_id = $this->_getParam('hid_reqid', null);
                             $hid_status = $this->_getParam('hid_status', null);
                             if ($hid_status != '' && $hid_status == 'Cancelled') {
                                 $save_data = array('status' => $hid_status, 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                 $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
                                 //start of saving history
                                 $reqh_model = new Default_Model_Requesthistory();
                                 $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been cancelled by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($data['raised_by_name']), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                 $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                 //end of saving history
                                 $req_msg['success'] = "Request cancelled successfully.";
                             } else {
                                 if ($hid_status != '' && $hid_status == 'To management approve') {
                                     $hid_app_pos = $this->_getParam('hid_app_pos', null);
                                     $hid_max_app = $this->_getParam('hid_max_app', null);
                                     if ($hid_app_pos == '' && $hid_max_app == '') {
                                         $request_comments = trim($this->_getParam('request_comments', null));
                                         if ($request_comments != '') {
                                             $save_data = array('status' => "To management approve", 'to_mgmt_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                             $save_data = $save_data + $app_data;
                                             $sd_result = "";
                                             if ($data['status'] == 'Open') {
                                                 $sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'status = "Open" and id = ' . $id);
                                             }
                                             //start of saving history
                                             $reqh_model = new Default_Model_Requesthistory();
                                             $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been sent for management approval by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                             if ($sd_result == 'update') {
                                                 $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                                 //end of saving history
                                                 $this->send_req_mails($id);
                                                 $req_msg['success'] = "Request sent for management approval successfully.";
                                             } else {
                                                 $req_msg['error'] = "Some thing went wrong, please try again.";
                                             }
                                         }
                                     } else {
                                         $request_comments = trim($this->_getParam('request_comments', null));
                                         $request_action = $this->_getParam('request_action', null);
                                         if ($request_comments != '' && $request_action != '') {
                                             $save_data = array('approver_status_' . $approver_level['app_pos'] => $request_action, 'modifiedby' => $loginUserId, 'approver_' . $approver_level['app_pos'] . '_comments' => trim($request_comments), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                             if ($request_action == 'Reject') {
                                                 $save_data['status'] = 'Management rejected';
                                             }
                                             if ($approver_level['app_pos'] == $approver_level['max_app']) {
                                                 $save_data['status'] = $request_action == 'Approve' ? "Management approved" : "Management rejected";
                                             }
                                             $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
                                             //start of saving history
                                             $reqh_model = new Default_Model_Requesthistory();
                                             $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "approved" : "rejected") . " by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                             $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                             //end of saving history
                                             $this->send_req_mails($id);
                                             $req_msg['success'] = "Request " . ($request_action == 'Approve' ? "approved" : "rejected") . " successfully.";
                                         }
                                     }
                                 } else {
                                     if ($hid_status != '' && $hid_status == 'To manager approve') {
                                         if ($loginUserId == $data['reporting_manager_id']) {
                                             $request_action = $this->_getParam('request_action', null);
                                             $request_comments = trim($this->_getParam('request_comments', null));
                                             if ($request_action != '' && $request_comments != '') {
                                                 $save_data = array('status' => $request_action == 'Approve' ? "Manager approved" : "Manager rejected", 'reporting_manager_status' => $request_action, 'reporting_manager_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
                                                 //start of saving history
                                                 $reqh_model = new Default_Model_Requesthistory();
                                                 $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "approved" : "rejected") . " by reporting manager ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'isactive' => 1, 'comments' => trim($request_comments), 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                                 //end of saving history
                                                 $this->send_req_mails($id);
                                                 $req_msg['success'] = "Request " . ($request_action == 'Approve' ? "approved" : "rejected") . " successfully.";
                                             }
                                         } else {
                                             $request_comments = trim($this->_getParam('request_comments', null));
                                             if ($request_comments != '') {
                                                 $save_data = array('status' => "To manager approve", 'to_manager_comments' => trim($request_comments), 'reporting_manager_id' => $raised_by_details['reporting_manager'], 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 $sd_result = "";
                                                 if ($data['status'] == 'Open') {
                                                     $sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'status = "Open" and id = ' . $id);
                                                 }
                                                 //start of saving history
                                                 $reqh_model = new Default_Model_Requesthistory();
                                                 $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been sent for manager approval by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 if ($sd_result == 'update') {
                                                     $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                                     //end of saving history
                                                     $this->send_req_mails($id);
                                                     $req_msg['success'] = "Request sent for manager approval successfully.";
                                                 } else {
                                                     $req_msg['error'] = "Some thing went wrong, please try again.";
                                                 }
                                             }
                                         }
                                     } else {
                                         if ($hid_status != '' && $hid_status == 'Closed') {
                                             $request_action = $this->_getParam('request_action', null);
                                             $request_comments = trim($this->_getParam('request_comments', null));
                                             if ($request_action != '' && $request_comments != '') {
                                                 $save_data = array('status' => $request_action == 'Approve' ? "Closed" : "Rejected", 'executor_comments' => trim($request_comments), 'executor_id' => $loginUserId, 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 $sd_result = "";
                                                 if ($data['status'] != 'Closed' && $data['status'] != 'Rejected') {
                                                     $sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
                                                 }
                                                 //start of saving history
                                                 $reqh_model = new Default_Model_Requesthistory();
                                                 $reqh_data = array('request_id' => $id, 'description' => ucfirst($data['service_desk_name']) . " Request has been " . ($request_action == 'Approve' ? "closed" : "rejected") . " by ", 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
                                                 if ($sd_result == 'update') {
                                                     $reqh_model->SaveorUpdateRhistory($reqh_data, '');
                                                     //end of saving history
                                                     $this->send_req_mails($id);
                                                     $req_msg['success'] = "Request " . ($request_action == 'Approve' ? "closed" : "rejected") . " successfully.";
                                                 } else {
                                                     $req_msg['error'] = "Some thing went wrong, please try again.";
                                                 }
                                             }
                                         }
                                     }
                                 }
                             }
                             $result = sapp_Global::logManager(SERVICEDESK, 2, $loginUserId, $id);
                             $trDb->commit();
                             $this->_helper->getHelper("FlashMessenger")->addMessage(array($req_msg));
                             $this->_redirect('servicerequests/index/t/' . sapp_Global::_encrypt($grid_type) . ($status_value != '' ? "/v/" . $status_value : ""));
                         } catch (Exception $ex) {
                             $trDb->rollBack();
                             $msgarray['executor_comments'] = "Something went wrong, please try again.";
                         }
                     }
                 } else {
                     $this->view->ermsg = 'norecord';
                 }
             } else {
                 $this->view->ermsg = 'norecord';
             }
         } else {
             $this->view->ermsg = 'norecord';
         }
     } catch (Exception $e) {
         $this->view->ermsg = 'nodata';
     }
     $this->view->action_name = $this->getRequest()->getActionName();
 }