function saveMailRoutingRuleAddAction() { $translate = DevblocksPlatform::getTranslationService(); @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0)); @($active_worker = CerberusApplication::getActiveWorker()); if (!$active_worker->is_superuser) { return; } /*****************************/ @($name = DevblocksPlatform::importGPC($_POST['name'], 'string', '')); @($is_sticky = DevblocksPlatform::importGPC($_POST['is_sticky'], 'integer', 0)); // @$is_stackable = DevblocksPlatform::importGPC($_POST['is_stackable'],'integer',0); @($rules = DevblocksPlatform::importGPC($_POST['rules'], 'array', array())); @($do = DevblocksPlatform::importGPC($_POST['do'], 'array', array())); if (empty($name)) { $name = $translate->_('Mail Routing Rule'); } $criterion = array(); $actions = array(); // Custom fields $custom_fields = DAO_CustomField::getAll(); // Criteria if (is_array($rules)) { foreach ($rules as $rule) { $rule = DevblocksPlatform::strAlphaNumDash($rule); @($value = DevblocksPlatform::importGPC($_POST['value_' . $rule], 'string', '')); // [JAS]: Allow empty $value (null/blank checking) $criteria = array('value' => $value); // Any special rule handling switch ($rule) { case 'dayofweek': // days $days = DevblocksPlatform::importGPC($_REQUEST['value_dayofweek'], 'array', array()); if (in_array(0, $days)) { $criteria['sun'] = 'Sunday'; } if (in_array(1, $days)) { $criteria['mon'] = 'Monday'; } if (in_array(2, $days)) { $criteria['tue'] = 'Tuesday'; } if (in_array(3, $days)) { $criteria['wed'] = 'Wednesday'; } if (in_array(4, $days)) { $criteria['thu'] = 'Thursday'; } if (in_array(5, $days)) { $criteria['fri'] = 'Friday'; } if (in_array(6, $days)) { $criteria['sat'] = 'Saturday'; } unset($criteria['value']); break; case 'timeofday': $from = DevblocksPlatform::importGPC($_REQUEST['timeofday_from'], 'string', ''); $to = DevblocksPlatform::importGPC($_REQUEST['timeofday_to'], 'string', ''); $criteria['from'] = $from; $criteria['to'] = $to; unset($criteria['value']); break; case 'subject': break; case 'from': break; case 'tocc': break; case 'header1': case 'header2': case 'header3': case 'header4': case 'header5': if (null != @($header = DevblocksPlatform::importGPC($_POST[$rule], 'string', null))) { $criteria['header'] = strtolower($header); } break; case 'body': break; // case 'attachment': // break; // case 'attachment': // break; default: // ignore invalids // [TODO] Very redundant // Custom fields if ("cf_" == substr($rule, 0, 3)) { $field_id = intval(substr($rule, 3)); if (!isset($custom_fields[$field_id])) { continue; } switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'U': // URL $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', 'regexp'); $criteria['oper'] = $oper; break; case 'D': // dropdown // dropdown case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox // multi-checkbox case 'W': // worker $in_array = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $criteria['value'] = $out_array; break; case 'E': // date $from = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_from'], 'string', '0'); $to = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_to'], 'string', 'now'); $criteria['from'] = $from; $criteria['to'] = $to; unset($criteria['value']); break; case 'N': // number $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', '='); $criteria['oper'] = $oper; $criteria['value'] = intval($value); break; case 'C': // checkbox $criteria['value'] = intval($value); break; } } else { continue; } break; } $criterion[$rule] = $criteria; } } // Actions if (is_array($do)) { foreach ($do as $act) { $action = array(); switch ($act) { // Move group/bucket case 'move': @($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null)); if (0 != strlen($move_code)) { list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code); $action = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id)); } break; default: // ignore invalids // Custom fields if ("cf_" == substr($act, 0, 3)) { $field_id = intval(substr($act, 3)); if (!isset($custom_fields[$field_id])) { continue; } $action = array(); switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'U': // URL // URL case 'D': // dropdown // dropdown case 'W': // worker $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox $in_array = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $action['value'] = $out_array; break; case 'E': // date $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'N': // number // number case 'C': // checkbox $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = intval($value); break; } } else { continue; } break; } $actions[$act] = $action; } } $fields = array(DAO_MailToGroupRule::NAME => $name, DAO_MailToGroupRule::IS_STICKY => $is_sticky, DAO_MailToGroupRule::CRITERIA_SER => serialize($criterion), DAO_MailToGroupRule::ACTIONS_SER => serialize($actions)); // Only sticky filters can manual order and be stackable if (!$is_sticky) { $fields[DAO_MailToGroupRule::STICKY_ORDER] = 0; // $fields[DAO_MailToGroupRule::IS_STACKABLE] = 0; // } else { // is sticky // $fields[DAO_MailToGroupRule::IS_STACKABLE] = $is_stackable; } // Create if (empty($id)) { $fields[DAO_MailToGroupRule::POS] = 0; $id = DAO_MailToGroupRule::create($fields); // Update } else { DAO_MailToGroupRule::update($id, $fields); } DevblocksPlatform::redirect(new DevblocksHttpResponse(array('config', 'parser'))); }
function saveTabInboxAddAction() { $translate = DevblocksPlatform::getTranslationService(); @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0)); @($group_id = DevblocksPlatform::importGPC($_REQUEST['group_id'], 'integer')); @($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', '')); @($active_worker = CerberusApplication::getActiveWorker()); if (!$active_worker->isTeamManager($group_id) && !$active_worker->is_superuser) { return; } /*****************************/ @($name = DevblocksPlatform::importGPC($_POST['name'], 'string', '')); @($is_sticky = DevblocksPlatform::importGPC($_POST['is_sticky'], 'integer', 0)); @($is_stackable = DevblocksPlatform::importGPC($_POST['is_stackable'], 'integer', 0)); @($rules = DevblocksPlatform::importGPC($_POST['rules'], 'array', array())); @($do = DevblocksPlatform::importGPC($_POST['do'], 'array', array())); if (empty($name)) { $name = $translate->_('mail.inbox_filter'); } $criterion = array(); $actions = array(); // Custom fields $custom_fields = DAO_CustomField::getAll(); // Criteria if (is_array($rules)) { foreach ($rules as $rule) { $rule = DevblocksPlatform::strAlphaNumDash($rule); @($value = DevblocksPlatform::importGPC($_POST['value_' . $rule], 'string', '')); // [JAS]: Allow empty $value (null/blank checking) $criteria = array('value' => $value); // Any special rule handling switch ($rule) { case 'dayofweek': // days $days = DevblocksPlatform::importGPC($_REQUEST['value_dayofweek'], 'array', array()); if (in_array(0, $days)) { $criteria['sun'] = 'Sunday'; } if (in_array(1, $days)) { $criteria['mon'] = 'Monday'; } if (in_array(2, $days)) { $criteria['tue'] = 'Tuesday'; } if (in_array(3, $days)) { $criteria['wed'] = 'Wednesday'; } if (in_array(4, $days)) { $criteria['thu'] = 'Thursday'; } if (in_array(5, $days)) { $criteria['fri'] = 'Friday'; } if (in_array(6, $days)) { $criteria['sat'] = 'Saturday'; } unset($criteria['value']); break; case 'timeofday': $from = DevblocksPlatform::importGPC($_REQUEST['timeofday_from'], 'string', ''); $to = DevblocksPlatform::importGPC($_REQUEST['timeofday_to'], 'string', ''); $criteria['from'] = $from; $criteria['to'] = $to; unset($criteria['value']); break; case 'subject': break; case 'from': break; case 'tocc': break; case 'header1': case 'header2': case 'header3': case 'header4': case 'header5': if (null != @($header = DevblocksPlatform::importGPC($_POST[$rule], 'string', null))) { $criteria['header'] = strtolower($header); } break; case 'body': break; case 'attachment': break; default: // ignore invalids // Custom fields if ("cf_" == substr($rule, 0, 3)) { $field_id = intval(substr($rule, 3)); if (!isset($custom_fields[$field_id])) { continue; } // [TODO] Operators switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'U': // URL $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', 'regexp'); $criteria['oper'] = $oper; break; case 'D': // dropdown // dropdown case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox // multi-checkbox case 'W': // worker $in_array = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $criteria['value'] = $out_array; break; case 'E': // date $from = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_from'], 'string', '0'); $to = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_to'], 'string', 'now'); $criteria['from'] = $from; $criteria['to'] = $to; unset($criteria['value']); break; case 'N': // number $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', '='); $criteria['oper'] = $oper; $criteria['value'] = intval($value); break; case 'C': // checkbox $criteria['value'] = intval($value); break; } } else { continue; } break; } $criterion[$rule] = $criteria; } } // Actions if (is_array($do)) { foreach ($do as $act) { $action = array(); switch ($act) { // Move group/bucket case 'move': @($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null)); if (0 != strlen($move_code)) { list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code); $action = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id)); } break; // Assign to worker // Assign to worker case 'assign': @($worker_id = DevblocksPlatform::importGPC($_REQUEST['do_assign'], 'string', null)); if (0 != strlen($worker_id)) { $action = array('worker_id' => intval($worker_id)); } break; // Spam training // Spam training case 'spam': @($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null)); if (0 != strlen($is_spam)) { $action = array('is_spam' => !$is_spam ? 0 : 1); } break; // Set status // Set status case 'status': @($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null)); if (0 != strlen($status)) { $action = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0); } break; default: // ignore invalids // Custom fields if ("cf_" == substr($act, 0, 3)) { $field_id = intval(substr($act, 3)); if (!isset($custom_fields[$field_id])) { continue; } $action = array(); // [TODO] Operators switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'D': // dropdown // dropdown case 'U': // URL // URL case 'W': // worker $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox $in_array = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $action['value'] = $out_array; break; case 'E': // date $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'N': // number // number case 'C': // checkbox $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = intval($value); break; } } else { continue; } break; } $actions[$act] = $action; } } $fields = array(DAO_GroupInboxFilter::NAME => $name, DAO_GroupInboxFilter::IS_STICKY => $is_sticky, DAO_GroupInboxFilter::CRITERIA_SER => serialize($criterion), DAO_GroupInboxFilter::ACTIONS_SER => serialize($actions)); // Only sticky filters can manual order and be stackable if (!$is_sticky) { $fields[DAO_GroupInboxFilter::STICKY_ORDER] = 0; $fields[DAO_GroupInboxFilter::IS_STACKABLE] = 0; } else { // is sticky $fields[DAO_GroupInboxFilter::IS_STACKABLE] = $is_stackable; } // Create if (empty($id)) { $fields[DAO_GroupInboxFilter::GROUP_ID] = $group_id; $fields[DAO_GroupInboxFilter::POS] = 0; $id = DAO_GroupInboxFilter::create($fields); // Update } else { DAO_GroupInboxFilter::update($id, $fields); } $defaults = new C4_AbstractViewModel(); $defaults->class_name = 'C4_TicketView'; $defaults->id = $view_id; $view = C4_AbstractViewLoader::getView($view_id, $defaults); if (!empty($view_id) && null != $view) { /* @var $view C4_TicketView */ // Loop through all the tickets in this inbox list($inbox_tickets, $null) = DAO_Ticket::search(null, array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_TEAM_ID, '=', $group_id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CATEGORY_ID, '=', '0')), -1, 0, null, null, false); if (is_array($inbox_tickets)) { foreach ($inbox_tickets as $inbox_ticket) { /* @var $inbox_ticket CerberusTicket */ // Run only this new rule against all tickets in the group inbox CerberusApplication::runGroupRouting($group_id, intval($inbox_ticket[SearchFields_Ticket::TICKET_ID]), $id); } } $view->render(); return; } DevblocksPlatform::redirect(new DevblocksHttpResponse(array('groups', $group_id, 'inbox'))); }
function updatePropertiesAction() { @($id = DevblocksPlatform::importGPC($_REQUEST['id'])); // ticket id @($closed = DevblocksPlatform::importGPC($_REQUEST['closed'], 'integer', 0)); @($spam = DevblocksPlatform::importGPC($_REQUEST['spam'], 'integer', 0)); @($deleted = DevblocksPlatform::importGPC($_REQUEST['deleted'], 'integer', 0)); @($bucket = DevblocksPlatform::importGPC($_REQUEST['bucket_id'], 'string')); @($next_worker_id = DevblocksPlatform::importGPC($_REQUEST['next_worker_id'], 'integer', 0)); @($unlock_date = DevblocksPlatform::importGPC($_REQUEST['unlock_date'], 'integer', 0)); @($ticket = DAO_Ticket::getTicket($id)); // Anti-Spam if (!empty($spam)) { CerberusBayes::markTicketAsSpam($id); // [mdf] if the spam button was clicked override the default params for deleted/closed $closed = 1; $deleted = 1; } $categories = DAO_Bucket::getAll(); // Properties $properties = array(DAO_Ticket::IS_CLOSED => intval($closed), DAO_Ticket::IS_DELETED => intval($deleted)); // Undeleting? if (empty($spam) && empty($closed) && empty($deleted) && $ticket->spam_training == CerberusTicketSpamTraining::SPAM && $ticket->is_closed) { $score = CerberusBayes::calculateTicketSpamProbability($id); $properties[DAO_Ticket::SPAM_SCORE] = $score['probability']; $properties[DAO_Ticket::SPAM_TRAINING] = CerberusTicketSpamTraining::BLANK; } // Team/Category if (!empty($bucket)) { list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($bucket); if (!empty($team_id)) { $properties[DAO_Ticket::TEAM_ID] = $team_id; $properties[DAO_Ticket::CATEGORY_ID] = $bucket_id; } } if ($next_worker_id != $ticket->next_worker_id) { $properties[DAO_Ticket::NEXT_WORKER_ID] = $next_worker_id; } // Reset the unlock date (next worker "until") $properties[DAO_Ticket::UNLOCK_DATE] = $unlock_date; DAO_Ticket::updateTicket($id, $properties); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('display', $id))); }
function doBatchUpdateAction() { @($ticket_id_str = DevblocksPlatform::importGPC($_REQUEST['ticket_ids'], 'string')); @($shortcut_name = DevblocksPlatform::importGPC($_REQUEST['shortcut_name'], 'string', '')); @($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', '')); @($senders = DevblocksPlatform::importGPC($_REQUEST['senders'], 'string', '')); @($subjects = DevblocksPlatform::importGPC($_REQUEST['subjects'], 'string', '')); @($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string')); $view = C4_AbstractViewLoader::getView($view_id); $subjects = DevblocksPlatform::parseCrlfString($subjects); $senders = DevblocksPlatform::parseCrlfString($senders); $do = array(); // [TODO] This logic is repeated in several places -- try to condense (like custom field form handlers) // Move to Group/Bucket @($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null)); if (0 != strlen($move_code)) { list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code); $do['move'] = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id)); } // Assign to worker @($worker_id = DevblocksPlatform::importGPC($_REQUEST['do_assign'], 'string', null)); if (0 != strlen($worker_id)) { $do['assign'] = array('worker_id' => intval($worker_id)); } // Spam training @($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null)); if (0 != strlen($is_spam)) { $do['spam'] = array('is_spam' => !$is_spam ? 0 : 1); } // Set status @($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null)); if (0 != strlen($status)) { $do['status'] = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0); } $data = array(); $ticket_ids = array(); if ($filter == 'sender') { $data = $senders; } elseif ($filter == 'subject') { $data = $subjects; } elseif ($filter == 'checks') { $filter = ''; // bulk update just looks for $ticket_ids == !null $ticket_ids = DevblocksPlatform::parseCsvString($ticket_id_str); } // Restrict to current worker groups $active_worker = CerberusApplication::getActiveWorker(); $memberships = $active_worker->getMemberships(); $view->params['tmp'] = new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_TEAM_ID, 'in', array_keys($memberships)); // Do: Custom fields $do = DAO_CustomFieldValue::handleBulkPost($do); $view->doBulkUpdate($filter, '', $data, $do, $ticket_ids); // Clear our temporary group restriction before re-rendering unset($view->params['tmp']); $view->render(); return; }
static function sendTicketMessage($properties = array()) { $settings = DevblocksPlatform::getPluginSettingsService(); $helpdesk_senders = CerberusApplication::getHelpdeskSenders(); @($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN'])); @($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, '')); // [TODO] If we still don't have a $from_addy we need a graceful failure. /* * [TODO] Move these into constants? 'message_id' -----'ticket_id' 'subject' 'to' 'cc' 'bcc' 'content' 'files' 'closed' 'ticket_reopen' 'unlock_date' 'bucket_id' 'agent_id', 'is_autoreply', 'dont_send', 'dont_save_copy' */ $mail_succeeded = true; try { // objects $mail_service = DevblocksPlatform::getMailService(); $mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults()); $mail = $mail_service->createMessage(); // properties @($reply_message_id = $properties['message_id']); @($content = $properties['content']); @($files = $properties['files']); @($forward_files = $properties['forward_files']); @($worker_id = $properties['agent_id']); @($subject = $properties['subject']); $message = DAO_Ticket::getMessage($reply_message_id); $message_headers = DAO_MessageHeader::getAll($reply_message_id); $ticket_id = $message->ticket_id; $ticket = DAO_Ticket::getTicket($ticket_id); // [TODO] Check that message|ticket isn't NULL // If this ticket isn't spam trained and our outgoing message isn't an autoreply if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) { CerberusBayes::markTicketAsNotSpam($ticket_id); } // Allow teams to override the default from/personal @($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, '')); @($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, '')); @($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0)); if (!empty($group_reply)) { $from_addy = $group_reply; } if (!empty($group_personal)) { $from_personal = $group_personal; } // Prefix the worker name on the personal line? if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) { $from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : ""); } // Headers $mail->setFrom(array($from_addy => $from_personal)); $mail->generateId(); $headers = $mail->getHeaders(); $headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')'); // Subject if (empty($subject)) { $subject = $ticket->subject; } if (!empty($properties['to'])) { // forward $mail->setSubject($subject); } else { // reply @($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0))); @($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, '')); $prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask); $mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject)); } // References if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) { $headers->addTextHeader('References', $in_reply_to); $headers->addTextHeader('In-Reply-To', $in_reply_to); } // Auto-reply handling (RFC-3834 compliant) if (isset($properties['is_autoreply']) && $properties['is_autoreply']) { $headers->addTextHeader('Auto-Submitted', 'auto-replied'); if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) { return; } // Don't send e-mail to ourselves if (isset($helpdesk_senders[$first_address->email])) { return; } // Make sure we haven't mailed this address an autoreply within 5 minutes if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) { return; } $first_email = strtolower($first_address->email); $first_split = explode('@', $first_email); if (!is_array($first_split) || count($first_split) != 2) { return; } // If return-path is blank if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') { return; } // Ignore bounces if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") { return; } // Ignore autoresponses to autoresponses if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') { return; } if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) { return; } // Set the auto-reply date for this address to right now DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time())); // Auto-reply just to the initial requester $mail->addTo($first_address->email); // Not an auto-reply } else { // Forwards if (!empty($properties['to'])) { $aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to'])); if (is_array($aTo)) { foreach ($aTo as $to_addy) { $mail->addTo($to_addy); } } // Replies } else { // Recipients $requesters = DAO_Ticket::getRequestersByTicket($ticket_id); if (is_array($requesters)) { foreach ($requesters as $requester) { /* @var $requester Model_Address */ $mail->addTo($requester->email); } } } // Ccs if (!empty($properties['cc'])) { $aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc'])); $mail->setCc($aCc); } // Bccs if (!empty($properties['bcc'])) { $aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc'])); $mail->setBcc($aBcc); } } /* * [IMPORTANT -- Yes, this is simply a line in the sand.] * You're welcome to modify the code to meet your needs, but please respect * our licensing. Buy a legitimate copy to help support the project! * http://www.cerberusweb.com/ */ $license = CerberusLicense::getInstance(); if (empty($license) || @empty($license['serial'])) { $content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg"); } // Body $mail->setBody($content); // Mime Attachments if (is_array($files) && !empty($files)) { foreach ($files['tmp_name'] as $idx => $file) { if (empty($file) || empty($files['name'][$idx])) { continue; } $mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx])); } } // Forward Attachments if (!empty($forward_files) && is_array($forward_files)) { $attachments_path = APP_STORAGE_PATH . '/attachments/'; foreach ($forward_files as $file_id) { $attachment = DAO_Attachment::get($file_id); $attachment_path = $attachments_path . $attachment->filepath; $mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name)); } } if (!DEMO_MODE) { // If we're not supposed to send if (isset($properties['dont_send']) && $properties['dont_send']) { // ...do nothing } else { // otherwise send if (!$mailer->send($mail)) { $mail_succeeded = false; throw new Exception('Mail not sent.'); } } } } catch (Exception $e) { // tag failure, so we can add a note to the message later $mail_succeeded = false; } // Handle post-mail actions $change_fields = array(); $fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true); $fromAddressId = $fromAddressInst->id; if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) { $change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId; $change_fields[DAO_Ticket::UPDATED_DATE] = time(); if (!empty($worker_id)) { $change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id; $change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY; } // Only change the subject if not forwarding if (!empty($subject) && empty($properties['to'])) { $change_fields[DAO_Ticket::SUBJECT] = $subject; } $fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0); $message_id = DAO_Message::create($fields); // Content DAO_MessageContent::create($message_id, $content); $headers = $mail->getHeaders(); // Headers foreach ($headers->getAll() as $hdr) { if (null != ($hdr_val = $hdr->getFieldBody())) { if (!empty($hdr_val)) { DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val)); } } } // Attachments if (is_array($files) && !empty($files)) { $attachment_path = APP_STORAGE_PATH . '/attachments/'; reset($files); foreach ($files['tmp_name'] as $idx => $file) { if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) { continue; } $fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file)); $file_id = DAO_Attachment::create($fields); $attachment_bucket = sprintf("%03d/", mt_rand(1, 100)); $attachment_file = $file_id; if (!file_exists($attachment_path . $attachment_bucket)) { mkdir($attachment_path . $attachment_bucket, 0775, true); } if (!is_writeable($attachment_path . $attachment_bucket)) { echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>"; } copy($file, $attachment_path . $attachment_bucket . $attachment_file); @unlink($file); DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file)); } } // add note to message if email failed if ($mail_succeeded === false) { $fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR); DAO_MessageNote::create($fields); } } // Post-Reply Change Properties if (isset($properties['closed'])) { switch ($properties['closed']) { case 0: // open $change_fields[DAO_Ticket::IS_WAITING] = 0; $change_fields[DAO_Ticket::IS_CLOSED] = 0; $change_fields[DAO_Ticket::IS_DELETED] = 0; $change_fields[DAO_Ticket::DUE_DATE] = 0; break; case 1: // closed $change_fields[DAO_Ticket::IS_WAITING] = 0; $change_fields[DAO_Ticket::IS_CLOSED] = 1; $change_fields[DAO_Ticket::IS_DELETED] = 0; if (isset($properties['ticket_reopen'])) { @($time = intval(strtotime($properties['ticket_reopen']))); $change_fields[DAO_Ticket::DUE_DATE] = $time; } break; case 2: // waiting $change_fields[DAO_Ticket::IS_WAITING] = 1; $change_fields[DAO_Ticket::IS_CLOSED] = 0; $change_fields[DAO_Ticket::IS_DELETED] = 0; if (isset($properties['ticket_reopen'])) { @($time = intval(strtotime($properties['ticket_reopen']))); $change_fields[DAO_Ticket::DUE_DATE] = $time; } break; } } // Who should handle the followup? if (isset($properties['next_worker_id'])) { $change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id']; } // Allow anybody to reply after if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) { $unlock = strtotime($properties['unlock_date']); if (intval($unlock) > 0) { $change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock; } } // Move if (!empty($properties['bucket_id'])) { // [TODO] Use API to move, or fire event // [TODO] Ensure team/bucket exist list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']); $change_fields[DAO_Ticket::TEAM_ID] = $team_id; $change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id; } if (!empty($ticket_id) && !empty($change_fields)) { DAO_Ticket::updateTicket($ticket_id, $change_fields); } // Outbound Reply Event (not automated reply, etc.) if (!empty($worker_id)) { $eventMgr = DevblocksPlatform::getEventService(); $eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id))); } }
function saveMacroPanelAction() { $translate = DevblocksPlatform::getTranslationService(); @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0)); @($name = DevblocksPlatform::importGPC($_REQUEST['name'], 'string')); @($source_ext_id = DevblocksPlatform::importGPC($_REQUEST['source_ext_id'], 'string')); @($do = DevblocksPlatform::importGPC($_REQUEST['do'], 'array', array())); // @$values = DevblocksPlatform::importGPC($_REQUEST['values'],'array',array()); if (empty($name)) { $name = $translate->_('Macro Action'); } // Actions if (is_array($do)) { foreach ($do as $act) { $action = array(); $shortact = array_pop(explode('.', $act)); $value = DevblocksPlatform::importGPC($_REQUEST['do_' . $shortact]); switch ($act) { // Move group/bucket case 'cerberusweb.macros.action.move': @($move_code = $value); if (0 != strlen($move_code)) { list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code); $action = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id)); } break; // Assign to worker // Assign to worker case 'cerberusweb.macros.action.assign': @($worker_id = $value); if (0 != strlen($worker_id)) { $action = array('worker_id' => intval($worker_id)); } break; // Spam training // Spam training case 'spam': @($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null)); if (0 != strlen($is_spam)) { $action = array('is_spam' => !$is_spam ? 0 : 1); } break; // Set status // Set status case 'cerberusweb.macros.action.status': @($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null)); if (0 != strlen($status)) { $action = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0); } break; default: // ignore invalids // Custom fields if ("cf_" == substr($act, 0, 3)) { $field_id = intval(substr($act, 3)); if (!isset($custom_fields[$field_id])) { continue; } $action = array(); // [TODO] Operators switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'D': // dropdown // dropdown case 'U': // URL // URL case 'W': // worker $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox $in_array = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $action['value'] = $out_array; break; case 'E': // date $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'N': // number // number case 'C': // checkbox $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = intval($value); break; } } else { continue; } break; } $actions[$act] = $action; } } $fields = array(DAO_Macro::NAME => $name, DAO_Macro::SOURCE_EXTENSION_ID => $source_ext_id, DAO_Macro::ACTIONS_SER => serialize($actions)); // Create if (empty($id)) { $id = DAO_Macro::create($fields); // Update } else { DAO_Macro::update($id, $fields); } DevblocksPlatform::redirect(new DevblocksHttpResponse(array('config', 'macros'))); }
function getTimeSpentTicketChartAction() { $sql_array = array(); // import form data @($start = DevblocksPlatform::importGPC($_REQUEST['start'], 'string', '')); @($end = DevblocksPlatform::importGPC($_REQUEST['end'], 'string', '')); @($countonly = DevblocksPlatform::importGPC($_REQUEST['countonly'], 'integer', 0)); @($sel_worker_id = DevblocksPlatform::importGPC($_REQUEST['worker_id'], 'integer', 0)); @($sel_group_id = DevblocksPlatform::importGPC($_REQUEST['group_id'], 'string', '')); list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($sel_group_id); // use date range if specified, else use duration prior to now $start_time = 0; $end_time = 0; if (empty($start) && empty($end)) { $start = "-30 days"; $end = "now"; $start_time = strtotime($start); $end_time = strtotime($end); } else { $start_time = strtotime($start); $end_time = strtotime($end); } $db = DevblocksPlatform::getDatabaseService(); // $groups = DAO_Group::getAll(); // $buckets = DAO_Bucket::getAll(); $sql = "SELECT sum(tte.time_actual_mins) mins, t.mask "; $sql .= "FROM timetracking_entry tte "; $sql .= "INNER JOIN ticket t ON tte.source_id = t.id "; $sql .= sprintf("WHERE log_date > %d AND log_date <= %d ", $start_time, $end_time); $sql .= "AND tte.source_extension_id = 'timetracking.source.ticket' "; if ($sel_worker_id) { $sql .= sprintf("AND tte.worker_id = %d ", $sel_worker_id); } if ($g_id > 0) { $sql .= sprintf("AND t.team_id = %d ", $g_id); if ($b_id > -1) { $sql .= sprintf("AND t.category_id = %d ", $b_id); } } $sql .= "GROUP BY t.mask "; $sql .= "ORDER BY mins "; $rs = $db->Execute($sql); if ($countonly) { echo intval($rs->RecordCount()); return; } if (is_a($rs, 'ADORecordSet')) { while (!$rs->EOF) { $mins = intval($rs->fields['mins']); $ticket_mask = $rs->fields['mask']; echo $ticket_mask, "\t", $mins . "\n"; $rs->MoveNext(); } } }
function saveTabInboxAddAction() { $translate = DevblocksPlatform::getTranslationService(); @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0)); @($group_id = DevblocksPlatform::importGPC($_REQUEST['group_id'], 'integer')); @($active_worker = CerberusApplication::getActiveWorker()); if (!$active_worker->isTeamManager($group_id) && !$active_worker->is_superuser) { return; } /*****************************/ @($name = DevblocksPlatform::importGPC($_POST['name'], 'string', '')); @($is_sticky = DevblocksPlatform::importGPC($_POST['is_sticky'], 'integer', 0)); @($is_stackable = DevblocksPlatform::importGPC($_POST['is_stackable'], 'integer', 0)); @($rules = DevblocksPlatform::importGPC($_POST['rules'], 'array', array())); @($do = DevblocksPlatform::importGPC($_POST['do'], 'array', array())); if (empty($name)) { $name = $translate->_('mail.inbox_filter'); } $criterion = array(); $actions = array(); // Custom fields $custom_fields = DAO_CustomField::getAll(); // Criteria if (is_array($rules)) { foreach ($rules as $rule) { $rule = DevblocksPlatform::strAlphaNumDash($rule); @($value = DevblocksPlatform::importGPC($_POST['value_' . $rule], 'string', '')); // [JAS]: Allow empty $value (null/blank checking) $criteria = array('value' => $value); // Any special rule handling switch ($rule) { case 'subject': break; case 'from': break; case 'tocc': break; case 'header1': case 'header2': case 'header3': case 'header4': case 'header5': if (null != @($header = DevblocksPlatform::importGPC($_POST[$rule], 'string', null))) { $criteria['header'] = strtolower($header); } break; case 'body': break; case 'attachment': break; default: // ignore invalids // Custom fields if ("cf_" == substr($rule, 0, 3)) { $field_id = intval(substr($rule, 3)); if (!isset($custom_fields[$field_id])) { continue; } // [TODO] Operators switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', 'regexp'); $criteria['oper'] = $oper; break; case 'D': // dropdown // dropdown case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox $in_array = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $criteria['value'] = $out_array; break; case 'E': // date $from = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_from'], 'string', '0'); $to = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_to'], 'string', 'now'); $criteria['from'] = $from; $criteria['to'] = $to; unset($criteria['value']); break; case 'N': // number $oper = DevblocksPlatform::importGPC($_REQUEST['value_cf_' . $field_id . '_oper'], 'string', '='); $criteria['oper'] = $oper; $criteria['value'] = intval($value); break; case 'C': // checkbox $criteria['value'] = intval($value); break; } } else { continue; } break; } $criterion[$rule] = $criteria; } } // Actions if (is_array($do)) { foreach ($do as $act) { $action = array(); switch ($act) { // Move group/bucket case 'move': @($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null)); if (0 != strlen($move_code)) { list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code); $action = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id)); } break; // Assign to worker // Assign to worker case 'assign': @($worker_id = DevblocksPlatform::importGPC($_REQUEST['do_assign'], 'string', null)); if (0 != strlen($worker_id)) { $action = array('worker_id' => intval($worker_id)); } break; // Spam training // Spam training case 'spam': @($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null)); if (0 != strlen($is_spam)) { $action = array('is_spam' => !$is_spam ? 0 : 1); } break; // Set status // Set status case 'status': @($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null)); if (0 != strlen($status)) { $action = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0); } break; default: // ignore invalids // Custom fields if ("cf_" == substr($act, 0, 3)) { $field_id = intval(substr($act, 3)); if (!isset($custom_fields[$field_id])) { continue; } $action = array(); // [TODO] Operators switch ($custom_fields[$field_id]->type) { case 'S': // string // string case 'T': // clob // clob case 'D': // dropdown $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'M': // multi-dropdown // multi-dropdown case 'X': // multi-checkbox $in_array = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'array', array()); $out_array = array(); // Hash key on the option for quick lookup later if (is_array($in_array)) { foreach ($in_array as $k => $v) { $out_array[$v] = $v; } } $action['value'] = $out_array; break; case 'E': // date $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = $value; break; case 'N': // number // number case 'C': // checkbox $value = DevblocksPlatform::importGPC($_REQUEST['do_cf_' . $field_id], 'string', ''); $action['value'] = intval($value); break; } } else { continue; } break; } $actions[$act] = $action; } } $fields = array(DAO_GroupInboxFilter::NAME => $name, DAO_GroupInboxFilter::IS_STICKY => $is_sticky, DAO_GroupInboxFilter::CRITERIA_SER => serialize($criterion), DAO_GroupInboxFilter::ACTIONS_SER => serialize($actions)); // Only sticky filters can manual order and be stackable if (!$is_sticky) { $fields[DAO_GroupInboxFilter::STICKY_ORDER] = 0; $fields[DAO_GroupInboxFilter::IS_STACKABLE] = 0; } else { // is sticky $fields[DAO_GroupInboxFilter::IS_STACKABLE] = $is_stackable; } // Create if (empty($id)) { $fields[DAO_GroupInboxFilter::GROUP_ID] = $group_id; $fields[DAO_GroupInboxFilter::POS] = 0; $id = DAO_GroupInboxFilter::create($fields); // Update } else { DAO_GroupInboxFilter::update($id, $fields); } DevblocksPlatform::redirect(new DevblocksHttpResponse(array('groups', $group_id, 'inbox'))); }