$order = $arParams["MESSAGE_SORT_ORDER"]; $rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N"); $rsMessage->NavStart($arParams["MESSAGES_PER_PAGE"]); $arResult["NAV_STRING"] = $rsMessage->GetPageNavString(GetMessage("SUP_PAGES")); $arResult["NAV_RESULT"] = $rsMessage; while ($arMessage = $rsMessage->GetNext()) { if (array_key_exists($arMessage["ID"], $arMessagesFiles)) { $arFiles["FILES"] = $arMessagesFiles[$arMessage["ID"]]; } else { $arFiles["FILES"] = array(); } $arMessage["MESSAGE"] = TxtToHTML($arMessage["~MESSAGE"], $bMakeUrls = true, $iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"], $QUOTE_ENABLED = "Y", $NOT_CONVERT_AMPERSAND = "N", $CODE_ENABLED = "Y", $BIU_ENABLED = "Y", $quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = ""); $arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY"); } //Online CTicket::UpdateOnline($arParams["ID"], $USER->GetID()); $rsOnline = CTicket::GetOnline($arParams["ID"]); while ($arOnline = $rsOnline->GetNext()) { $arResult["ONLINE"][] = $arOnline; } $ticketSite = $arTicket["SITE_ID"]; $ticketSla = $arTicket["SLA_ID"]; } else { $ticketSite = SITE_ID; $ticketSla = CTicketSLA::GetForUser(); $arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite); $arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite); } //Mark, Category, Criticality dictionary list $ticketDictionary = CTicketDictionary::GetDropDownArray($ticketSite, $ticketSla); $arResult["DICTIONARY"]["MARK"] = _GetDropDownDictionary("M", $ticketDictionary);
$get_user_name = "N"; $get_extra_names = "N"; $ALL_TICKET_FILES = array(); $arStrUsers = array(); $site_id = defined("ADMIN_SECTION") && ADMIN_SECTION == true ? "" : SITE_ID; $ticket = CTicket::GetByID($ID, $site_id, "Y", $get_user_name, $get_extra_names); if (!($ticket && $ticket->ExtractFields())) { $ID = 0; $str_lang = $TICKET_SITE = defined("ADMIN_SECTION") && ADMIN_SECTION == true ? reset($arrSiteID) : SITE_ID; $str_RESPONSIBLE_USER_ID = intval(COption::GetOptionString('support', 'DEFAULT_RESPONSIBLE_ID', '0')); } else { $str_lang = $TICKET_SITE = $str_SITE_ID; if (strlen($str_DATE_CLOSE) > 0) { $str_CLOSE = "Y"; } CTicket::UpdateOnline($ID); $rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("TICKET_ID" => $ID)); while ($arFile = $rsFiles->Fetch()) { $name = strlen($arFile["ORIGINAL_NAME"]) > 0 ? $arFile["ORIGINAL_NAME"] : $arFile["FILE_NAME"]; if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) { $suffix_length = strlen($arFile["EXTENSION_SUFFIX"]); $name = substr($name, 0, strlen($name) - $suffix_length); } $ALL_TICKET_FILES[$arFile["MESSAGE_ID"]][] = array("HASH" => $arFile["HASH"], "NAME" => $name, "FILE_SIZE" => $arFile["FILE_SIZE"]); } if ($get_user_name == "N") { //Support_GetUserInfo($str_RESPONSIBLE_USER_ID, $str_RESPONSIBLE_LOGIN, $str_RESPONSIBLE_NAME); //Support_GetUserInfo($str_OWNER_USER_ID, $str_OWNER_LOGIN, $str_OWNER_NAME); //Support_GetUserInfo($str_CREATED_USER_ID, $str_CREATED_LOGIN, $str_CREATED_NAME); //Support_GetUserInfo($str_MODIFIED_USER_ID, $str_MODIFIED_BY_LOGIN, $str_MODIFIED_BY_NAME); }
$GLOBALS["APPLICATION"]->ThrowException($e); return false; } return true; } /*************************************************************************** ќбработка GET | POST ***************************************************************************/ $TICKET_LIST_URL = strlen($TICKET_LIST_URL) > 0 ? $TICKET_LIST_URL : "ticket_list.php"; $TICKET_EDIT_URL = strlen($TICKET_EDIT_URL) > 0 ? $TICKET_EDIT_URL : "ticket_edit.php"; $TICKET_MESSAGE_EDIT_URL = strlen($TICKET_MESSAGE_EDIT_URL) > 0 ? $TICKET_MESSAGE_EDIT_URL : "ticket_message_edit.php"; $ID = intval($ID); $TICKET_ID = intval($TICKET_ID); $rsTicket = CTicket::GetByID($TICKET_ID, LANGUAGE_ID, "Y", "N", "N"); if ($arTicket = $rsTicket->Fetch()) { CTicket::UpdateOnline($ID, $USER->GetID()); $arFiles = array(); if ($rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("MESSAGE_ID" => $ID))) { while ($arFile = $rsFiles->Fetch()) { $name = $arFile["ORIGINAL_NAME"]; if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) { $suffix_length = strlen($arFile["EXTENSION_SUFFIX"]); $name = substr($name, 0, strlen($name) - $suffix_length); } $arFile["NAME"] = $name; $arFiles[] = $arFile; } } // если была нажата кнопка "save" на текущей странице if ((strlen($save) > 0 || strlen($apply) > 0) && $REQUEST_METHOD == "POST" && $bAdmin == "Y" && $ID > 0 && $TICKET_ID > 0 && check_bitrix_sessid()) { $DB->PrepareFields("b_ticket_message");
*/ define("STOP_STATISTICS", "Y"); require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_admin_before.php"; require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/include.php"; ClearVars(); $TICKET_ID = intval($TICKET_ID); $url = $APPLICATION->GetCurPage() . "?TICKET_ID=" . $TICKET_ID . "&OWNER_USER_ID=" . intval($OWNER_USER_ID) . "&lang=" . LANGUAGE_ID . "&ONLINE_AUTO_REFRESH=" . intval($ONLINE_AUTO_REFRESH); require $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_popup_admin.php"; $lamp = CTicket::GetStatus($TICKET_ID); $ticket = CTicket::GetByID($TICKET_ID); $arTicket = $ticket->ExtractFields(); ?> <table cellspacing=0 cellpadding=0 class="support-online"> <?php $mode = strlen($mode) > 0 ? $mode : false; CTicket::UpdateOnline($TICKET_ID, false, $mode); $rs = CTicket::GetOnline($TICKET_ID); while ($ar = $rs->GetNext()) { $is_support = ""; if (intval($OWNER_USER_ID) == $ar["USER_ID"]) { $is_support = "N"; } elseif (CTicket::IsSupportTeam($ar["USER_ID"]) || CTicket::IsAdmin($ar["USER_ID"]) || CTicket::IsDemo($ar["USER_ID"])) { $is_support = "Y"; } ?> <tr> <td valign="top" width="16%"><?php if ($is_support == "Y") { if ($ar["CURRENT_MODE"] == "edit") { ?> <img src="/bitrix/images/support/sup_write.gif" width="15" height="13" border="0" alt="<?php