public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$pro = $params['pro'] ? $params['pro'] : 0;
$id = $params['cid'] ? $params['cid'] : 0;
if (isset($params['edit_submit'])) {
$comp_id = $params['comp_id'];
$input_arr = array('name' => $params['comp_name'], 'owner' => $params['comp_owner'], 'is_disabled' => $params['disable'], 'is_deleted' => $params['delete']);
$ret = Bll_DdComponentBiz::get_instance()->modify_component($comp_id, $input_arr);
$url = Admin_CompViewController::build_uri() . "?pro=" . $pro;
$res->redirect($url);
} else {
if ($id != 0 && $pro != 0) {
$depart = Bll_DdCommonBiz::get_instance()->get_name_by_id($pro);
$component = Bll_DdComponentBiz::get_instance()->get_component_by_id($id);
}
$all_users = Bll_UserBiz::get_instance()->get_all_valid_users();
$tmp_all = array();
foreach ($all_users as $key => $value) {
$tmp_all[$key] = $value->user_name;
}
$all_users = json_encode($tmp_all);
$req->set_attribute('depart', $depart);
$req->set_attribute('pro', $pro);
$req->set_attribute('component', $component);
$req->set_attribute('all_users', $all_users);
return 'Admin_CompEdit';
}
}
public static function &get_instance()
{
if (!self::$instance) {
self::$instance = new self();
}
return self::$instance;
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$params = $req->get_parameters();
$department = $params['department'];
$components = Bll_DdComponentBiz::get_instance()->get_components($department);
return $components;
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$pro = $params['pro'] ? $params['pro'] : 1;
$tab_info = array(1 => array('name' => 'DB-RT', 'click' => false), 2 => array('name' => 'SA-RT', 'click' => false));
$tab_info[$pro]['click'] = true;
$depart_value_id = array('1' => '47', '2' => '48');
$pro_id = $depart_value_id[$pro];
$components = Bll_DdComponentBiz::get_instance()->get_components($pro_id);
$time_arr = array();
for ($i = 5; $i >= 0; $i--) {
if ($i == 0) {
$time = strtotime('now');
} else {
$time = strtotime('-' . $i . ' month');
}
$begin = date('Y-m-01 00:00:00', $time);
$end = date('Y-m-t 23:59:59', $time);
$month = date('Y-m', $time);
$time_arr[$month] = array('begin' => $begin, 'end' => $end);
}
$data_init = array();
foreach ($time_arr as $key => $row) {
$tickets = Bll_TicketBiz::get_instance()->get_ticket_list_by_month($row['begin'], $row['end'], $pro_id);
foreach ($tickets as $t_row) {
$data_init[$t_row->component][$key][] = $t_row;
}
}
$data_sec = array();
foreach ($time_arr as $time_key => $row) {
$data_sec[$time_key]['month'] = $time_key;
foreach ($components as $comp) {
$data_sec[$time_key][$comp->name] = isset($data_init[$comp->name][$time_key]) ? count($data_init[$comp->name][$time_key]) : 0;
}
}
$data = array();
foreach ($data_sec as $row) {
$data[] = $row;
}
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('data', $data);
return 'Report_RtReport';
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$pro = $params['pro'] ? $params['pro'] : 0;
if (isset($params['add_submit'])) {
$input_arr = array('department' => $params['department'], 'name' => $params['comp_name'], 'owner' => $params['comp_owner'], 'is_disabled' => $params['disable'], 'is_deleted' => $params['delete']);
$ret = Bll_DdComponentBiz::get_instance()->add_by_admin($input_arr);
$url = Admin_CompViewController::build_uri() . "?pro=" . $pro;
$res->redirect($url);
} else {
$depart = Bll_DdCommonBiz::get_instance()->get_departments_new();
$req->set_attribute('depart', $depart);
$req->set_attribute('pro', $pro);
return 'Admin_CompAdd';
}
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$params = $req->get_parameters();
if ($params['department'] && $params['name'] && $params['owner']) {
$department = $params['department'];
$name = $params['name'];
$owner = $params['owner'];
$int = Bll_DdComponentBiz::get_instance()->add($department, $name, $owner);
if ($int) {
$req->set_attribute('suc', '增加成功！');
} else {
$req->set_attribute('suc', '增加失败！');
}
}
$departments = Bll_DdCommonBiz::get_instance()->get_departments();
$req->set_attribute('departments', $departments);
return 'Ddcomponent_Add';
}
//1=>新增线上bug
if (!$count_mobile_created) {
echo "insert count_id_mobile created data error";
}
$count_pc_closed = Bll_ReportWeekOnlineNewBiz::get_instance()->insert_online_all_for_product_line($time_arr, 'pc', 'closed', 0);
//!1=>已关闭线上bug
if (!$count_pc_closed) {
echo "insert count_id_pc closed data error";
}
$count_mobile_closed = Bll_ReportWeekOnlineNewBiz::get_instance()->insert_online_all_for_product_line($time_arr, 'mobile_web', 'closed', 0);
//!1=>已关闭线上bug
if (!$count_mobile_closed) {
echo "insert count_id_pc closed data error";
}
//获取用户端的component
$components = Bll_DdComponentBiz::get_instance()->get_components(51);
//51=>用户端
$comp_id_value = array();
foreach ($components as $component) {
$comp_id_value[$component->int] = $component->int;
}
$count_pc_component = Bll_ReportWeekOnlineNewBiz::get_instance()->insert_online_count_for_product_line($time_arr, 'pc', 'component', $comp_id_value, 1);
//1=>新增线上bug
if (!$count_pc_component) {
echo "insert count_id_pc component data error";
}
$count_mobile_component = Bll_ReportWeekOnlineNewBiz::get_instance()->insert_online_count_for_product_line($time_arr, 'mobile_web', 'component', $comp_id_value, 1);
if (!$count_mobile_component) {
echo "insert count_id_moblie resolution data error";
}
$count_pc_reason = Bll_ReportWeekOnlineNewBiz::get_instance()->insert_online_count_for_product_line($time_arr, 'pc', 'reason', $reason_ids, 0);
protected function set_filter_fields()
{
$_rows = Bll_DdCommonBiz::get_instance()->get_departments_new();
$departments = array();
foreach ($_rows as $_row) {
$departments[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_environments();
$environments = array();
foreach ($_rows as $_row) {
$environments[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_reasons();
$reasons = array();
foreach ($_rows as $_row) {
$reasons[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolutions = array('0' => 'None');
foreach ($_rows as $_row) {
$resolutions[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_prioritys();
$prioritys = array();
foreach ($_rows as $_row) {
$prioritys[$_row->id] = $_row->name;
}
$_rows = Bll_DdComponentBiz::get_instance()->get_all_components();
$components = array();
foreach ($_rows as $_row) {
$components[$_row->int] = $_row->name;
}
$_rows = Ticket_Status::get_all_status();
$statuses = array();
foreach ($_rows as $_row) {
$statuses[$_row] = $_row;
}
$fields = array('assigned_qa' => array('type' => 'input', 'operates' => array('is', 'is not')), 'component' => array('type' => 'input', 'operates' => array('is', 'is not')), 'created_at' => array('type' => 'dateinput'), 'closed_at' => array('type' => 'dateinput'), 'department' => array('type' => 'checkbox', 'options' => $departments), 'environment' => array('type' => 'checkbox', 'options' => $environments), 'is_occasional' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'is_regression' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'keyword' => array('type' => 'input', 'operates' => array('ticket title', 'ticket description')), 'owner' => array('type' => 'input', 'operates' => array('is', 'is not')), 'person_liable' => array('type' => 'input', 'operates' => array('is', 'is not')), 'pmt_id' => array('type' => 'input', 'operates' => array('is', 'is not')), 'priority' => array('type' => 'checkbox', 'options' => $prioritys), 'reason' => array('type' => 'checkbox', 'options' => $reasons), 'reporter' => array('type' => 'input', 'operates' => array('is', 'is not')), 'resolution' => array('type' => 'checkbox', 'options' => $resolutions), 'status' => array('type' => 'checkbox', 'options' => $statuses), 'updated_at' => array('type' => 'dateinput'), 'reject' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'reopen' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')));
$all_users = Bll_UserBiz::get_instance()->get_all_users();
$tmp_all = array();
foreach ($all_users as $key => $value) {
$tmp_all[$key] = $value->whole_name;
}
$this->fields = $fields;
}
$reso_id_value[$resolution->id] = $resolution->value;
}
$departments = Bll_DdCommonBiz::get_instance()->get_departments_new();
foreach ($departments as $depart) {
//all counts
$tickets_all = Bll_TicketBiz::get_instance()->get_count_online_by_month($begin, $end, 'all', $depart->id);
if ($tickets_all) {
$count = count($tickets_all);
} else {
$count = 0;
}
$current_time = date("Y-m-d H:i:s");
$input_arr = array('month' => $month, 'department' => $depart->value, 'type_key' => 'all', 'type_value' => '0', 'count' => $count, 'created_at' => $current_time);
$count_id = Bll_ReportMonthOnlineBiz::get_instance()->insert_count_data($input_arr);
//component counts
$components = Bll_DdComponentBiz::get_instance()->get_components($depart->id);
$comp_id_value = array();
foreach ($components as $component) {
$comp_id_value[$component->int] = $component->value;
}
$tickets_component = array();
foreach ($tickets_all as $tickets_all_row) {
if ($tickets_all_row->component) {
$tickets_component[$comp_id_value[$tickets_all_row->component]][] = $tickets_all_row;
}
}
foreach ($comp_id_value as $comp_v) {
$count = isset($tickets_component[$comp_v]) ? count($tickets_component[$comp_v]) : 0;
$input_arr = array('month' => $month, 'department' => $depart->value, 'type_key' => 'component', 'type_value' => $comp_v, 'count' => $count, 'created_at' => $current_time);
$count_id = Bll_ReportMonthOnlineBiz::get_instance()->insert_count_data($input_arr);
}
$input_arr = array("name" => "客户管理-销售资源");
} else {
if ($com->name == "三网-客户管理CC中心") {
$input_arr = array("name" => "CC中心");
} else {
if ($com->name == "三网-其他") {
$input_arr = array("name" => "其他");
} else {
if ($com->name == "三网-客户管理佣金系统") {
$input_arr = array("name" => "销售管理-销售业绩");
} else {
if ($com->name == "三网-销售管理场景化") {
$input_arr = array("name" => "客户管理-行动量");
} else {
if ($com->name == "移动-场景化") {
$input_arr = array("name" => "移动-场景化");
}
}
}
}
}
}
}
}
}
}
}
}
}
Bll_DdComponentBiz::get_instance()->modify_component($com->int, $input_arr);
}
public function process_solr_field($tickets)
{
$common_ids = array();
$component_ids = array();
foreach ($tickets as $ticket) {
$common_ids[] = $ticket->priority;
$common_ids[] = $ticket->emergency;
$common_ids[] = $ticket->environment;
$common_ids[] = $ticket->department;
$common_ids[] = $ticket->resolution;
$common_ids[] = $ticket->reason;
$component_ids[] = $ticket->component;
}
$common_names = Bll_DdCommonBiz::get_instance()->get_names_by_ids($common_ids);
$component_names = Bll_DdComponentBiz::get_instance()->get_names_by_ids($component_ids);
foreach ($tickets as $ticket) {
$ticket->priority = $common_names[$ticket->priority];
$ticket->emergency = $common_names[$ticket->emergency];
$ticket->environment = $common_names[$ticket->environment];
$ticket->department = $common_names[$ticket->department];
$ticket->component = $component_names[$ticket->component];
if ($ticket->resolution == 'Fixed') {
$ticket->resolution = $ticket->resolution;
} else {
$ticket->resolution = $common_names[$ticket->resolution];
}
$ticket->reason = $common_names[$ticket->reason];
}
return $tickets;
}
<?php
apf_require_class('Bll_TicketBiz');
apf_require_class('Bll_ReportDayOnlineOwnerBiz');
apf_require_class('Bll_DdCommonBiz');
apf_require_class('Bll_UserBiz');
$owner = Bll_DdComponentBiz::get_instance()->get_all_blong('blongto');
$oneday = 86400 * 0;
$whichday = strtotime('now') - $oneday;
$begin = date('Y-m-d 00:00:00', $whichday);
$end = date('Y-m-d 23:59:59', $whichday);
$day = date('Y-m-d', $whichday);
foreach ($owner as $key => $value) {
$count = Bll_TicketBiz::get_instance()->get_count_by_function($begin, $end, $value);
$owner[$key] = $count;
}
$user = array_keys($owner);
$userName = Bll_UserBiz::get_instance()->get_chinesenames_by_ids($user);
$input_arr = array();
foreach ($userName as $userid => $username) {
$input_arr['day'] = $day;
$input_arr['owner'] = $username;
$input_arr['count'] = $owner[$userid] ? $owner[$userid] : 0;
Bll_ReportDayOnlineOwnerBiz::get_instance()->insert_count_data($input_arr);
}
protected function set_filter_fields()
{
$_rows = Bll_DdCommonBiz::get_instance()->get_departments_new();
$departments = array();
foreach ($_rows as $_row) {
$departments[$_row->id] = $_row->name;
}
$this->request->set_attribute('departments', $departments);
$_rows = Bll_DdCommonBiz::get_instance()->get_environments();
$environments = array();
foreach ($_rows as $_row) {
$environments[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_reasons();
$reasons = array();
foreach ($_rows as $_row) {
$reasons[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolutions = array('0' => 'None');
foreach ($_rows as $_row) {
$resolutions[$_row->id] = $_row->name;
}
$_rows = Bll_DdCommonBiz::get_instance()->get_prioritys();
$prioritys = array();
foreach ($_rows as $_row) {
$prioritys[$_row->id] = $_row->name;
}
$_rows = Bll_DdComponentBiz::get_instance()->get_all_components();
$components = array();
foreach ($_rows as $_row) {
$components[$_row->int] = $_row->name;
}
$_rows = Ticket_Status::get_all_status();
$statuses = array();
foreach ($_rows as $_row) {
$statuses[$_row] = $_row;
}
$fields = array('assigned_qa' => array('type' => 'input', 'operates' => array('is', 'is not')), 'component' => array('type' => 'input', 'operates' => array('is', 'is not')), 'created_at' => array('type' => 'dateinput'), 'closed_at' => array('type' => 'dateinput'), 'department' => array('type' => 'checkbox', 'options' => $departments), 'environment' => array('type' => 'checkbox', 'options' => $environments), 'is_occasional' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'is_regression' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'keyword' => array('type' => 'input', 'operates' => array('ticket title', 'ticket description')), 'owner' => array('type' => 'input', 'operates' => array('is', 'is not')), 'person_liable' => array('type' => 'input', 'operates' => array('is', 'is not')), 'pmt_id' => array('type' => 'input', 'operates' => array('is', 'is not')), 'priority' => array('type' => 'checkbox', 'options' => $prioritys), 'reason' => array('type' => 'checkbox', 'options' => $reasons), 'reporter' => array('type' => 'input', 'operates' => array('is', 'is not')), 'resolution' => array('type' => 'checkbox', 'options' => $resolutions), 'status' => array('type' => 'checkbox', 'options' => $statuses), 'updated_at' => array('type' => 'dateinput'), 'reject' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')), 'reopen' => array('type' => 'checkbox', 'options' => array('1' => 'Yes', '0' => 'No')));
$column = array('1' => array('id' => 'owner', 'value' => 'Owner', 'check' => '1'), '2' => array('id' => 'priority', 'value' => 'Priority', 'check' => '1'), '3' => array('id' => 'component', 'value' => 'Component', 'check' => '1'), '4' => array('id' => 'pmt_id', 'value' => 'PMT ID', 'check' => '1'), '5' => array('id' => 'environment', 'value' => 'Environment', 'check' => '1'), '6' => array('id' => 'created_at', 'value' => 'Created Time', 'check' => '1'), '7' => array('id' => 'updated_at', 'value' => 'Last Updated', 'check' => '1'), '8' => array('id' => 'status', 'value' => 'Status', 'check' => '1'), '9' => array('id' => 'assigned_qa', 'value' => 'Assigned QA', 'check' => '0'), '10' => array('id' => 'reporter', 'value' => 'Reporter', 'check' => '0'), '11' => array('id' => 'resolution', 'value' => 'Resolution', 'check' => '0'), '12' => array('id' => 'reason', 'value' => 'Reason', 'check' => '0'), '13' => array('id' => 'person_liable', 'value' => 'Person Liable', 'check' => '0'), '14' => array('id' => 'is_regression', 'value' => 'Is Regression', 'check' => '0'), '15' => array('id' => 'is_occasional', 'value' => 'Is Occasional', 'check' => '0'), '16' => array('id' => 'reason_detail', 'value' => 'Reason Detail', 'check' => '0'), '17' => array('id' => 'description', 'value' => 'Description', 'check' => '0'));
$all_users = Bll_UserBiz::get_instance()->get_all_users();
$tmp_all = array();
foreach ($all_users as $key => $value) {
$tmp_all[$key] = $value->whole_name;
}
$all_users = json_encode($tmp_all);
$this->fields = $fields;
$this->request->set_attribute('users', $all_users);
$this->request->set_attribute('fields', $fields);
$this->request->set_attribute('column', $column);
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$ticket_id = $req->get_parameter('ticket_id');
$error = $req->get_parameter('error');
$user_id = $req->get_user_id();
$user_role = Bll_RoleBiz::get_instance()->get_user_role($user_id);
$ticket = Bll_TicketBiz::get_instance()->get_detail($ticket_id);
if (empty($ticket)) {
$location = Home_IndexController::build_uri();
$res->redirect($location);
}
//custom_detail
$custom_detail = Bll_TicketColumnDetailBiz::get_instance()->get_ticket_custom($ticket_id);
$custom_all = Bll_TicketColumnDetailBiz::get_instance()->get_all_custom($ticket_id);
$ticket_before_md5 = md5(json_encode($ticket));
$ticket->reporter = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->reporter);
$ticket->owner = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->owner);
$ticket->assigned_qa = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->assigned_qa);
$ticket_log = Bll_TicketLogBiz::get_instance()->get_log($ticket_id);
$ticket_cc_arr = Bll_TicketCcBiz::get_instance()->get_ticket_cc($ticket_id);
$cc_tmp = array();
foreach ($ticket_cc_arr as $key => $ticket_cc) {
if (Util_StringUtils::is_email($ticket_cc->cc_to)) {
$cc_tmp[] = $ticket_cc->cc_to;
} else {
$cc_tmp[] = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket_cc->cc_to);
}
}
$ticket_cc_str = implode(";", $cc_tmp);
$current_time = date("Y-m-d H:i:s");
$ticket_log_process = array();
foreach ($ticket_log as $key => $log) {
if ($ticket_log[$key]->field == "component") {
if (ctype_digit($ticket_log[$key]->oldvalue)) {
$ticket_log[$key]->oldvalue = Bll_TicketBiz::get_instance()->get_component_name($ticket_log[$key]->oldvalue);
}
if (ctype_digit($ticket_log[$key]->newvalue)) {
$ticket_log[$key]->newvalue = Bll_TicketBiz::get_instance()->get_component_name($ticket_log[$key]->newvalue);
}
} else {
if ($ticket_log[$key]->field == "department") {
if (ctype_digit($ticket_log[$key]->oldvalue)) {
$ticket_log[$key]->oldvalue = Bll_TicketBiz::get_instance()->get_common_name($ticket_log[$key]->oldvalue);
}
if (ctype_digit($ticket_log[$key]->newvalue)) {
$ticket_log[$key]->newvalue = Bll_TicketBiz::get_instance()->get_common_name($ticket_log[$key]->newvalue);
}
} else {
if ($ticket_log[$key]->field == "ticket" && $ticket_log[$key]->oldvalue == "null") {
$ticket_log[$key]->newvalue = "new";
}
}
}
$ticket_log_process[$log->created_at][] = $log;
}
$log_time = array();
foreach ($ticket_log_process as $key => $log) {
/*
* within 24h show xxx hours ago
* mt 24h lt 7days show xx days ago
* mt 7days lt 30days show xx weeks ago
* mt 30days show xx months ago
* floor((strtotime($current_time)-strtotime($log->created_at))/86400)
*/
$second = floor(strtotime($current_time) - strtotime($key));
$minute = floor((strtotime($current_time) - strtotime($key)) / 60);
$hour = floor((strtotime($current_time) - strtotime($key)) / 3600);
$day = floor((strtotime($current_time) - strtotime($key)) / 86400);
$week = floor((strtotime($current_time) - strtotime($key)) / 604800);
$month = floor((strtotime($current_time) - strtotime($key)) / 2592000);
if ($second < 60) {
$log_time[$key] = $second . ' seconds ago ';
} else {
if ($minute < 60) {
$log_time[$key] = $minute . ' minutes ago ';
} else {
if ($hour < 24) {
$log_time[$key] = $hour . ' hours ago ';
} else {
if ($hour >= 24 && $hour < 168) {
$log_time[$key] = $day . ' days ago ';
} else {
if ($hour >= 168 && $hour < 720) {
$log_time[$key] = $week . ' weeks ago ';
} else {
if ($hour >= 720) {
$log_time[$key] = $month . ' months ago ';
}
}
}
}
}
}
}
$parent = Bll_TicketRelationBiz::get_instance()->find_root_by_parent($ticket_id);
if ($parent) {
$parent_id = $parent->parent_ticket_id;
} else {
$parent_id = "0";
}
$son = Bll_TicketRelationBiz::get_instance()->find_son_bugs_of_parent($ticket_id);
if (empty($son)) {
$son_id = "0";
} else {
$son_id = $son[0]->ticket_id;
}
$ticket_status = Ticket_Status::get_status($ticket);
$actions = $ticket_status->get_available_actions($user_role, $ticket->environment);
$resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
//start.....
$all_users = Bll_UserBiz::get_instance()->get_all_valid_users();
$tmp_all = array();
foreach ($all_users as $key => $value) {
$tmp_all[$key] = $value->whole_name;
}
$all_users = json_encode($tmp_all);
$dev_users = Bll_UserBiz::get_instance()->get_dev_users();
$tmp_dev = array();
foreach ($dev_users as $key => $value) {
$tmp_dev[$key] = $value->whole_name;
}
$dev_users = json_encode($tmp_dev);
$qa_users = Bll_UserBiz::get_instance()->get_qa_users();
$admin_users = Bll_UserBiz::get_instance()->get_admins();
$qa_admin_users = array_merge($qa_users, $admin_users);
$tmp_qa = array();
foreach ($qa_admin_users as $key => $value) {
$tmp_qa[$key] = $value->whole_name;
}
$qa_admin_users = json_encode($tmp_qa);
//end.....
$reasons = Bll_DdCommonBiz::get_instance()->get_reasons();
$files = Bll_AttachmentBiz::get_instance()->get_file_by_ticket_id($ticket_id);
if ($files) {
foreach ($files as $file) {
$file_link = Bll_AttachmentBiz::get_instance()->get_file_link_by_hash($file->fetch_hash);
$file->fetch_hash = $file_link;
}
}
$prioritys = Bll_DdCommonBiz::get_instance()->get_prioritys();
$emergencies = Bll_DdCommonBiz::get_instance()->get_emergencies();
$environments = Bll_DdCommonBiz::get_instance()->get_environments();
$departments = Bll_DdCommonBiz::get_instance()->get_departments_new();
$department_id = Bll_DdCommonBiz::get_instance()->get_department_id_by_name($ticket->department);
$rel_components = Bll_DdComponentBiz::get_instance()->get_components($department_id->id);
$req->set_attribute('user_id', $user_id);
$req->set_attribute('files', $files);
$req->set_attribute('prioritys', $prioritys);
$req->set_attribute('emergencies', $emergencies);
$req->set_attribute('departments', $departments);
$req->set_attribute('rel_components', $rel_components);
$req->set_attribute('environments', $environments);
$req->set_attribute('reasons', $reasons);
$req->set_attribute('resolutions', $resolutions);
$req->set_attribute('ticket', $ticket);
$req->set_attribute('ticket_cc_str', $ticket_cc_str);
$req->set_attribute('ticket_logs', $ticket_log_process);
$req->set_attribute('log_time', $log_time);
$req->set_attribute('actions', $actions);
$req->set_attribute('all_users', $all_users);
$req->set_attribute('dev_users', $dev_users);
$req->set_attribute('qa_admin_users', $qa_admin_users);
$req->set_attribute('ticket_before_md5', $ticket_before_md5);
$req->set_attribute('parent_id', $parent_id);
$req->set_attribute('son_id', $son_id);
$req->set_attribute('custom_detail', $custom_detail);
$req->set_attribute('custom_all', $custom_all);
if ($error) {
$req->set_attribute('error', $error);
}
return 'Ticket_Detail';
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$product = $params['pro'] ? $params['pro'] : 0;
$tab_info = array(0 => array('name' => 'Overview', 'click' => false), 1 => array('name' => 'Anjuke', 'click' => false), 2 => array('name' => 'Aifang', 'click' => false), 3 => array('name' => 'Haozu', 'click' => false), 4 => array('name' => 'Jinpu', 'click' => false), 5 => array('name' => 'Mobile', 'click' => false), 6 => array('name' => 'Inc', 'click' => false));
$tab_info[$product]['click'] = true;
$month_query = $params['form_month'] ? $params['form_month'] : date("Y-m", strtotime('now'));
$depart_value_id = array('0' => '99', '1' => '1', '2' => '2', '3' => '3', '4' => '4', '5' => '5', '6' => '6');
$pro_id = $depart_value_id[$product];
$begin = date('Y-m-01', strtotime('now'));
$end = date('Y-m-t', strtotime('now'));
$detail_url = Ticket_CustomQueryController::build_uri() . "?act=query&page_current=1&created_at[v][1][b]=" . $begin . "&created_at[v][1][e]=" . $end . "&environment[v][]=19&department[v][]=" . $pro_id . "&sort_by=resolution&sort_order=desc&sort_c=&sort_o=desc";
$departments = Bll_DdCommonBiz::get_instance()->get_departments();
$department = array();
foreach ($departments as $depart) {
$department[$depart->value] = $depart->name;
}
//overview
if ($product == 0) {
$rows = 30 * count($department);
$counts_all = Bll_ReportDayOnlineBiz::get_instance()->get_counts_by_date_all($rows, $product);
//每个部门
$counts_all = array_reverse($counts_all);
$count_day_sec = array();
foreach ($counts_all as $row) {
$count_day_sec[$row->day][$department[$row->department]] = $row->count;
}
$count_day_all = array();
foreach ($count_day_sec as $key => $row) {
$count_day_all[] = array_merge(array('date' => $key), $row);
}
//month_all
//$rows_month = 12 * count($department);
array_pop($department);
//array_pop($department);
//month_all
$rows_month = 12 * count($department);
$last_twelve_month = array();
for ($month = date('Y-m-d', strtotime('now')), $times = 12; $times > 0; $month = date('Y-m-d', strtotime('last month', strtotime($month))), --$times) {
$last_twelve_month[] = date('Y-m', strtotime($month));
}
$last_twelve_month = array_reverse($last_twelve_month);
foreach ($last_twelve_month as $month) {
foreach ($department as $key => $value) {
$departc[] = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month, 'all', $key);
}
$counts_month = $departc;
}
foreach ($counts_month as $value) {
$temp[] = $value[0];
}
$counts_month = $temp;
//$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, $product, 1);
$count_month_sec = array();
foreach ($counts_month as $row) {
$count_month_sec[$row->month][$department[$row->department]] = $row->count;
}
$count_month_all = array();
foreach ($count_month_sec as $key => $row) {
$count = $row['Anjuke'] + $row['Aifang'] + $row['Haozu'] + $row['Jinpu'] + $row['Mobile'] + $row['Inc'];
$count_month_all[] = array_merge(array('date' => $key, 'count' => $count), $row);
}
$depart_staff = array('1' => 'Inc', '2' => 'Anjuke', '3' => 'Aifang', '4' => 'Haozu', '5' => 'Jinpu', '6' => 'Mobile');
$m_begin = date('Y-m', strtotime('-7 month'));
$m_end = date('Y-m', strtotime('now'));
$tech_persons = Bll_ReportPersonCountBiz::get_instance()->get_counts_by_month($m_begin, $m_end);
$tech_count = array();
foreach ($tech_persons as $row) {
$tech_count[$row->month][$row->department] = $row->person_count;
}
$count_month_table = $count_month_all;
rsort($count_month_table);
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('count_month_all', $count_month_all);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('detail_url', '');
$req->set_attribute('tech_count', $tech_count);
$req->set_attribute('count_month_table', $count_month_table);
return 'Report_Online';
}
//day_all
$rows = 30;
$counts_all = Bll_ReportDayOnlineBiz::get_instance()->get_counts_by_date_all($rows, $product);
$counts_all = array_reverse($counts_all);
$count_day_all = array();
foreach ($counts_all as $row) {
$count_day_all[] = array('date' => $row->day, 'count' => $row->count);
}
//month_all
$rows_month = 12;
$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, $product);
$count_month_all = array();
foreach ($counts_month as $row) {
$count_month_all[] = array('date' => $row->month, 'count' => $row->count);
}
$count_month_all = array_reverse($count_month_all);
//group by component
$counts_comps = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month_query, 'component', $product);
$counts_comp = array();
foreach ($counts_comps as $row) {
$counts_comp[$row->type_value] = $row->count;
}
$components = Bll_DdComponentBiz::get_instance()->get_components($pro_id);
$count_month_comp = array();
foreach ($components as $component) {
$count_row = isset($counts_comp[$component->value]) ? $counts_comp[$component->value] : 0;
$count_month_comp[] = array('date' => $component->name, 'count' => $count_row);
}
//group by resolution
$counts_resos = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month_query, 'resolution', $product);
$counts_reso = array();
foreach ($counts_resos as $row) {
$counts_reso[$row->type_value] = $row->count;
}
$resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolution = array();
foreach ($resolutions as $resolu) {
$resolution[$resolu->value] = $resolu->name;
}
$count_month_reso = array();
foreach ($resolution as $r_value => $r_name) {
$count_reso = isset($counts_reso[$r_value]) ? $counts_reso[$r_value] : 0;
$count_month_reso[] = array('date' => $r_name, 'count' => $count_reso);
}
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('count_month_all', $count_month_all);
$req->set_attribute('count_month_comp', $count_month_comp);
$req->set_attribute('count_month_reso', $count_month_reso);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('detail_url', $detail_url);
return 'Report_Online';
}
private function map_component($type_value, $department = 51)
{
$components = Bll_DdComponentBiz::get_instance()->get_components($department);
foreach ($components as $key => $value) {
if ($type_value == $value->int) {
$type_value = $value->name;
} else {
if ($type_value == "179") {
$type_value = "用户端-移动API";
}
if ($type_value == "336") {
$type_value = "用户端-微信";
}
}
}
return $type_value;
}
protected function get_results()
{
$q = $this->request->get_parameter('q');
$sort_by = @$this->request->get_parameter('sort_by');
$sort_by = empty($sort_by) ? 'id' : $sort_by;
$this->sort = $sort_by;
$sort_order = @$this->request->get_parameter('sort_order');
$sort_order = empty($sort_order) ? 'desc' : $sort_order;
$this->group_order = $sort_order;
$sort_c = @$this->request->get_parameter('sort_c');
$sort_c = empty($sort_c) ? 'id' : $sort_c;
$this->sort_c = $sort_c;
$sort_o = @$this->request->get_parameter('sort_o');
$sort_o = empty($sort_o) ? 'desc' : $sort_o;
$this->sort_o = $sort_o;
if ($sort_by != 'id') {
if (!empty($sort_c)) {
$sort = "{$sort_by} {$sort_order}, {$sort_c} {$sort_o}";
} else {
$sort = "{$sort_by} {$sort_order}, id desc";
}
} else {
$sort = "{$sort_c} {$sort_o}";
}
$rows = @intval($this->request->get_parameter('rows'));
$rows = empty($rows) ? 100 : $rows;
$current = $this->page_current;
$start = @intval($rows * ($current - 1));
$params = $this->request->get_parameters();
$user_querys = array();
$fields = array_keys($this->fields);
$user_inputs = array();
foreach ($fields as $field) {
if (empty($params[$field])) {
continue;
}
if (empty($params[$field]['v'])) {
continue;
}
if ($field != 'component' && $field != 'created_at' && $field != 'closed_at' && $field != 'updated_at' && $params[$field]['v'][0] == '') {
$user_inputs[$field]['t'] = $this->fields[$field]['type'];
$user_inputs[$field]['o'] = $params[$field]['o'];
$user_inputs[$field]['v'] = array('');
continue;
}
$user_inputs[$field]['t'] = $this->fields[$field]['type'];
$user_inputs[$field]['o'] = $params[$field]['o'];
$user_inputs[$field]['v'] = array();
$sub_querys = array();
foreach ($params[$field]['v'] as $v) {
if (!is_array($v)) {
$v = trim($v);
}
if ($v === '') {
continue;
}
if ($this->fields[$field]['type'] == 'dateinput') {
$v['b'] = trim($v['b']);
$v['e'] = trim($v['e']);
$_user_input = array();
$date_begin = '*';
$date_end = '*';
if ($v['b']) {
$date_begin = strtotime($v['b']);
if ($date_begin <= 0) {
$date_begin = '*';
}
$_user_input['b'] = $v['b'];
}
if ($v['e']) {
$date_end = strtotime($v['e'] . ' 23:59:59');
if ($date_end <= 0) {
$date_end = '*';
}
$_user_input['e'] = $v['e'];
}
if ($date_begin == '*' && $date_end == '*') {
continue;
}
$sub_querys[] = "{$field}:[{$date_begin} TO {$date_end}]";
$user_inputs[$field]['v'][] = $_user_input;
} else {
$user_inputs[$field]['v'][] = $v;
if ($field == 'owner' || $field == 'assigned_qa' || $field == 'reporter') {
$v_tmp = $v;
$v = Bll_UserBiz::get_instance()->get_username_by_wholename($v);
if (!$v) {
$v = $v_tmp;
}
} else {
if ($field == 'priority' || $field == 'environment' || $field == 'department' || $field == 'resolution' || $field == 'reason') {
$v_tmp = $v;
if ($v_tmp == '0') {
$v = "";
} else {
$v = Bll_DdCommonBiz::get_instance()->get_name_by_id($v_tmp);
}
} else {
if ($field == 'component') {
$v1 = Bll_DdComponentBiz::get_instance()->get_name_by_id($v['c']);
$v2 = Bll_DdCommonBiz::get_instance()->get_name_by_id($v['d']);
$sub_querys[] = "(department:\"{$v2}\" AND component:\"{$v1}\")";
continue;
} else {
if ($field == 'keyword') {
if ($user_inputs[$field]['o'] == 'ticket title') {
$sub_querys[] = "summary:({$v})";
}
if ($user_inputs[$field]['o'] == 'ticket description') {
$sub_querys[] = "description:({$v})";
}
continue;
}
}
}
}
$sub_querys[] = "{$field}:\"{$v}\"";
}
}
if (empty($sub_querys)) {
continue;
}
$sub_querys_str = "(" . join(' OR ', $sub_querys) . ")";
if ($params[$field]['o'] == 'is not') {
$sub_querys_str = '-' . $sub_querys_str;
}
$user_querys[] = $sub_querys_str;
}
$q = join(" AND ", $user_querys);
try {
$solr = Util_SolrFactory::get_instance()->get_solr();
$results = $solr->search($q, array('wt' => 'json', 'sort' => $sort), $start, $rows);
//处理新字段
if ($results) {
$results['csv'] = $solr->search($q, array('wt' => 'json', 'sort' => $sort), 0, $results['numFound']);
}
} catch (Exception $e) {
$this->page_status = 'solrexception';
$this->request->set_attribute('solrexception', $e->getMessage());
}
$this->request->set_attribute('user_inputs', $user_inputs);
$this->request->set_attribute('sort_by', $sort_by);
$this->request->set_attribute('sort_order', $sort_order);
$this->request->set_attribute('sort_c', $sort_c);
$this->request->set_attribute('sort_o', $sort_o);
return $results;
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$pro = $params['pro'] ? $params['pro'] : 'all';
$user_id = $req->get_user_id();
$departments = Bll_DdCommonBiz::get_instance()->get_departments_for_user_group();
$groups = Bll_UserGroupCustomBiz::get_instance()->get_all_groups();
$input_arr = array('type_key' => 'page', 'type_value' => 'onlinenew');
$return = " ";
if (isset($params['group_id']) && !empty($params['group_id'])) {
$input_arr['groups'] = explode("|", $params['group_id']);
array_pop($input_arr['groups']);
$return = Bll_ReportGroupSelectedBiz::get_instance()->insert_selected_group($input_arr);
}
if ($return == null || $return == " ") {
$page_bind_groups = "";
} else {
$page_bind_groups = Bll_ReportGroupSelectedBiz::get_instance()->get_group_ids_arr($input_arr);
}
foreach ($departments as $value) {
if (intval($value->value) < 17 || intval($value->value) > 26) {
$department[$value->value] = $value->name;
}
}
$page_bind_groups_with_name = array();
foreach ($groups as $value) {
$group[$value->department][] = array('name' => $value->group_name, 'id' => $value->id);
if (!empty($page_bind_groups) || strlen($page_bind_groups[0]) > 0) {
foreach ($page_bind_groups as $p) {
if ($p == $value->id) {
$temp = array();
$temp['id'] = $p;
$temp['name'] = $value->group_name;
array_push($page_bind_groups_with_name, $temp);
}
}
}
}
$tab_info = array('all' => array('name' => 'ALL', 'click' => false), 'mobile' => array('name' => 'Mobile', 'click' => false), 'pc' => array('name' => 'Pc', 'click' => false));
$tab_info[$pro]['click'] = true;
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('department', $department);
if ($group != null) {
$req->set_attribute('group', $group);
}
$req->set_attribute('user_id', $user_id);
if (!empty($page_bind_groups) || strlen($page_bind_groups[0]) > 0) {
$req->set_attribute('page_bind_groups', $page_bind_groups);
}
if (!empty($page_bind_groups_with_name) || strlen($page_bind_groups_with_name) > 0) {
$req->set_attribute('page_bind_groups_with_name', $page_bind_groups_with_name);
}
$req->set_attribute('department_id', $department_id);
$product = $params['pro'] ? $params['pro'] : 0;
$tab_info = APF::get_instance()->get_config('department');
/*$tab_info = array(
0 => array('name' => 'Overview', 'click' => false),
1 => array('name' => 'Anjuke', 'click' => false),
2 => array('name' => 'Aifang', 'click' => false),
3 => array('name' => 'Haozu', 'click' => false),
4 => array('name' => 'Jinpu', 'click' => false),
5 => array('name' => 'Mobile', 'click' => false),
6 => array('name' => 'Inc', 'click' => false)
);*/
$tab_info[$product]['click'] = true;
$month_query = $params['form_month'] ? $params['form_month'] : date("Y-m", strtotime('now'));
$depart_value_id = array('0' => '99', '10' => '51', '11' => '52', '12' => '53', '13' => '54', '20' => '52', '5' => '100', '15' => '56', '24' => '75');
$pro_id = $depart_value_id[$product];
$begin = date('Y-m-01', strtotime('now'));
$end = date('Y-m-t', strtotime('now'));
$detail_url = Ticket_CustomQueryController::build_uri() . "?act=query&page_current=1&created_at[v][1][b]=" . $begin . "&created_at[v][1][e]=" . $end . "&environment[v][]=19&department[v][]=" . $pro_id . "&sort_by=resolution&sort_order=desc&sort_c=&sort_o=desc";
$departments = Bll_DdCommonBiz::get_instance()->get_departments_new();
$department = array();
foreach ($departments as $depart) {
$department[$depart->value] = $depart->name;
}
//overview
if ($product == 0) {
$rows = 30 * count($department);
$counts_all = Bll_ReportDayOnlineBiz::get_instance()->get_counts_by_date_all($rows, $product);
//每个部门
$counts_all = array_reverse($counts_all);
$count_day_sec = array();
$counts_all_temp = array();
/*$count ="";
$day="";
foreach($counts_all as $row){
if ( in_array( $row->department,array('14','15','16','18','19') ) ){
$count = $count + $row->count;
$day =$row->day;
}else{
$counts_all_temp[] =$row;
}
}
$count_day_sec[$day]['移动']=$count."";
foreach ($counts_all_temp as $row) {
$count_day_sec[$row->day][$department[$row->department]] = $row->count;
}*/
foreach ($counts_all as $row) {
$count_day_sec[$row->day][$department[$row->department]] = $row->count;
}
foreach ($count_day_sec as $day => $ticketcnt) {
$count = $ticketcnt['Mobile-broker'] + $ticketcnt['Mobile-jinpu'] + $ticketcnt['Mobile-xinfang'] + $ticketcnt['Mobile-haozu'] + $ticketcnt['Mobile-anjuke'];
$count_day_sec[$day]['移动'] = $count;
unset($count_day_sec[$day]['Mobile-broker']);
unset($count_day_sec[$day]['Mobile-jinpu']);
unset($count_day_sec[$day]['Mobile-xinfang']);
unset($count_day_sec[$day]['Mobile-haozu']);
unset($count_day_sec[$day]['Mobile-anjuke']);
}
$count_day_all = array();
foreach ($count_day_sec as $key => $row) {
$count_day_all[] = array_merge(array('date' => $key), $row);
}
//$count_day_all[] = array_merge($count_day_all,$temparray);
//month_all
//$rows_month = 12 * count($department);
//array_pop($department);
//array_pop($department);
//month_all
$rows_month = 12 * count($department);
$last_twelve_month = array();
for ($month = date('Y-m-d', strtotime('now')), $times = 12; $times > 0; $month = date('Y-m-d', strtotime('last month', strtotime($month))), --$times) {
$last_twelve_month[] = date('Y-m', strtotime($month));
}
$last_twelve_month = array_reverse($last_twelve_month);
foreach ($last_twelve_month as $month) {
foreach ($department as $key => $value) {
$departc[] = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month, 'all', $key);
}
$counts_month = $departc;
}
foreach ($counts_month as $value) {
$temp[] = $value[0];
}
$counts_month = $temp;
/*$count_month_temp = array();
$count= 0;
$month="";
foreach($counts_month as $row){
if ( in_array( $row->department,array('14','15','16','18','19') ) ){
$count = $count + $row->count;
$month =$row->month;
}else{
$count_month_temp[] =$row;
}
}*/
//$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, $product, 1);
$count_month_sec = array();
foreach ($counts_month as $row) {
$count_month_sec[$row->month][$department[$row->department]] = $row->count;
}
array_shift($count_month_sec);
foreach ($count_month_sec as $month => $ticketcnt) {
$count = $ticketcnt['Mobile-broker'] + $ticketcnt['Mobile-jinpu'] + $ticketcnt['Mobile-xinfang'] + $ticketcnt['Mobile-haozu'] + $ticketcnt['Mobile-anjuke'];
$count_month_sec[$month]['移动'] = $count;
unset($count_month_sec[$month]['Mobile-broker']);
unset($count_month_sec[$month]['Mobile-jinpu']);
unset($count_month_sec[$month]['Mobile-xinfang']);
unset($count_month_sec[$month]['Mobile-haozu']);
unset($count_month_sec[$month]['Mobile-anjuke']);
}
//$count_month_sec[$month]['移动']=$count."";
$count_month_all = array();
foreach ($count_month_sec as $key => $row) {
$count = $row['用户端'] + $row['开发商'] + $row['CRM'] + $row['客户端'] + $row['移动'] + $row['Inc.'];
$count_month_all[] = array_merge(array('date' => $key, 'count' => $count), $row);
}
/*$depart_staff = array(
'1' => 'Inc',
'2' => 'Anjuke',
'3' => 'Aifang',
'4' => 'Haozu',
'5' => 'Jinpu',
'6' => 'Mobile'
);*/
$m_begin = date('Y-m', strtotime('-7 month'));
$m_end = date('Y-m', strtotime('now'));
$tech_persons = Bll_ReportPersonCountBiz::get_instance()->get_counts_by_month($m_begin, $m_end);
$tech_count = array();
foreach ($tech_persons as $row) {
$tech_count[$row->month][$row->department] = $row->person_count;
}
$count_month_table = $count_month_all;
rsort($count_month_table);
array_pop($count_month_table);
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('count_month_all', $count_month_all);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('detail_url', '');
$req->set_attribute('tech_count', $tech_count);
$req->set_attribute('count_month_table', $count_month_table);
return 'Newreport_OnlineNew';
}
if ($product == 5) {
$owner = Bll_ReportDayOnlineOwnerBiz::get_instance()->get_owner();
$rows = 30 * count($owner);
$allowner = array();
foreach ($owner as $own) {
$allowner[] = $own->owner;
}
$counts_all = Bll_ReportDayOnlineOwnerBiz::get_instance()->get_30day($rows);
//$counts_all = array_reverse($data);
$count_day_sec = array();
foreach ($counts_all as $row) {
$count_day_sec[$row->day][$row->owner] = $row->count;
}
$count_day_all = array();
foreach ($count_day_sec as $key => $row) {
$count_day_all[] = array_merge(array('date' => $key), $row);
}
$count_day_all = array_reverse($count_day_all);
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('allowner', $allowner);
return 'Newreport_OnlineNew';
}
if ($product == 15) {
$rows = 30 * 5;
$counts_all = Bll_ReportDayOnlineBiz::get_instance()->get_counts_mobile_by_date($rows, array(14, 15, 16, 18, 19));
$counts_all = array_reverse($counts_all);
$count_day_sec = array();
$count_day_all = array();
$count_day_all_temp = array();
foreach ($counts_all as $row) {
$count_day_sec[$row->day][$department[$row->department]] = $row->count;
}
foreach ($count_day_sec as $day => $ticketcnt) {
$count_day_all[] = array('date' => $day, 'count' => array_sum($ticketcnt));
//$count_day_all_temp[$day] = array_sum($ticketcnt);
}
/* foreach($count_day_all_temp as $row){
$count_day_all[] = array('date' => $row->day,
'count' => $row->count);
}*/
//month_all
$rows_month = 12 * count($department);
$last_twelve_month = array();
for ($month = date('Y-m-d', strtotime('now')), $times = 12; $times > 0; $month = date('Y-m-d', strtotime('last month', strtotime($month))), --$times) {
$last_twelve_month[] = date('Y-m', strtotime($month));
}
$last_twelve_month = array_reverse($last_twelve_month);
foreach ($last_twelve_month as $month) {
foreach ($department as $key => $value) {
$departc[] = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month, 'all', $key);
}
$counts_month = $departc;
}
foreach ($counts_month as $value) {
$temp[] = $value[0];
}
$counts_month = $temp;
//$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, $product, 1);
$count_month_sec = array();
foreach ($counts_month as $row) {
$count_month_sec[$row->month][$department[$row->department]] = $row->count;
}
array_shift($count_month_sec);
foreach ($count_month_sec as $month => $ticketcnt) {
$count = $ticketcnt['Mobile-broker'] + $ticketcnt['Mobile-jinpu'] + $ticketcnt['Mobile-xinfang'] + $ticketcnt['Mobile-haozu'] + $ticketcnt['Mobile-anjuke'];
$count_month_sec[$month]['移动'] = $count;
unset($count_month_sec[$month]['Mobile-broker']);
unset($count_month_sec[$month]['Mobile-jinpu']);
unset($count_month_sec[$month]['Mobile-xinfang']);
unset($count_month_sec[$month]['Mobile-haozu']);
unset($count_month_sec[$month]['Mobile-anjuke']);
}
/*foreach($counts_month as $row){
if ( in_array( $row->department,array('14','15','16','18','19') ) ){
$count = $count + $row->count;
$month =$row->month;
}else{
$count_month_temp[] =$row;
}
}
foreach ($count_month_temp as $row) {
$count_month_sec[$row->month][$department[$row->department]] = $row->count;
}
$m_begin = date('Y-m', strtotime('-7 month'));
$m_end = date('Y-m', strtotime('now'));
/*$rows_month = 12;
$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, array(14,15,16,18,19));
$count_month_all = array();
$counts_month_sec=array();
foreach($counts_month as $temp){
$counts_month_sec[$temp['month']][$temp['department']] =$temp;
}
*/
$count_month_all = array();
$count_month_all_temp = array();
foreach ($count_month_sec as $key => $value) {
$count_month_all_temp[$key] = array_slice($value, -1, 1);
}
foreach ($count_month_all_temp as $key => $value) {
$count_month_all[] = array('date' => $key, 'count' => $value['移动']);
}
//$count_month_all = array_reverse($count_month_all);
$count_month_table = $count_month_all;
rsort($count_month_table);
//array_pop($count_month_table);
//group by resolution
$counts_resos = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month_mobile($month_query, 'resolution', array(14, 15, 16, 18, 19));
$counts_reso = array();
foreach ($counts_resos as $row) {
$counts_reso[$row->type_value] = $row->count;
}
$resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolution = array();
foreach ($resolutions as $resolu) {
$resolution[$resolu->value] = $resolu->name;
}
$count_month_reso = array();
foreach ($resolution as $r_value => $r_name) {
$count_reso = isset($counts_reso[$r_value]) ? $counts_reso[$r_value] : 0;
$count_month_reso[] = array('date' => $r_name, 'count' => $count_reso);
}
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('count_month_all', $count_month_all);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('detail_url', '');
$req->set_attribute('tech_count', $tech_count);
$req->set_attribute('count_month_table', $count_month_table);
$req->set_attribute('count_month_reso', $count_month_reso);
return 'Newreport_OnlineNew';
}
if ($page_bind_groups != "") {
//day_all
$department_id = intval(Bll_DdCommonBiz::get_instance()->get_department_id_by_value($product));
$count_day_all = array();
$days = $this->get_30Days();
$interval = $this->get_the_day();
$begin = $interval[0];
$end = $interval[1];
$tickets_all = Bll_TicketBiz::get_instance()->get_count_online_by_month($begin, $end, 'all', $department_id);
for ($i = 29; $i >= 0; $i--) {
$c = 0;
foreach ($page_bind_groups as $group_id) {
$group_user_names = $this->get_group_member_name($group_id);
if (!empty($group_user_names)) {
foreach ($tickets_all as $value) {
if (in_array($value->owner, $group_user_names) && substr($value->created_at, 0, 10) == $days[$i]) {
$c++;
}
}
}
}
$count_day_all[] = array('date' => $days[$i], 'count' => $c);
}
//month_all
$count_month_all = array();
$count_month_comp = array();
$count_month_reso = array();
$counts_comp = array();
$counts_reso = array();
$flag = 0;
$months = $this->get_12Months();
for ($i = 11; $i >= 0; $i--) {
$total = 0;
$month_interval = $this->get_the_month($months[$i]);
$begin = $month_interval[0];
$end = $month_interval[1];
$tickets_all = Bll_TicketBiz::get_instance()->get_count_online_by_month($begin, $end, 'all', $department_id);
if ($month_query == $months[$i]) {
$flag = 1;
foreach ($page_bind_groups as $group_id) {
$group_user_names = $this->get_group_member_name($group_id);
if (!empty($group_user_names)) {
foreach ($tickets_all as $value) {
if (in_array($value->owner, $group_user_names)) {
$total++;
$counts_comp[$value->component] = isset($counts_comp[$value->component]) ? ++$counts_comp[$value->component] : 1;
$counts_reso[$value->resolution] = isset($counts_reso[$value->resolution]) ? ++$counts_reso[$value->resolution] : 1;
}
}
}
}
} else {
foreach ($page_bind_groups as $group_id) {
$group_user_names = $this->get_group_member_name($group_id);
if (!empty($group_user_names)) {
foreach ($tickets_all as $value) {
if (in_array($value->owner, $group_user_names)) {
$total++;
}
}
}
}
}
$count_month_all[] = array('date' => $months[$i], 'count' => $total);
}
if ($flag == 0) {
$month_interval = $this->get_the_month($months[$i]);
$begin = $month_interval[0];
$end = $month_interval[1];
$tickets_all = Bll_TicketBiz::get_instance()->get_count_online_by_month($begin, $end, 'all', $department_id);
foreach ($page_bind_groups as $group_id) {
$group_user_names = $this->get_group_member_name($group_id);
if (!empty($group_user_names)) {
foreach ($tickets_all as $value) {
if (in_array($value->owner, $group_user_names)) {
$counts_comp[$value->component] = isset($counts_comp[$value->component]) ? ++$counts_comp[$value->component] : 1;
$counts_reso[$value->resolution] = isset($counts_reso[$value->resolution]) ? ++$counts_reso[$value->resolution] : 1;
}
}
}
}
}
$components = Bll_DdComponentBiz::get_instance()->get_components($pro_id);
foreach ($components as $component) {
$count_row = isset($counts_comp[$component->int]) ? $counts_comp[$component->int] : 0;
$count_month_comp[] = array('date' => $component->name, 'count' => $count_row);
}
$resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolution = array();
foreach ($resolutions as $resolu) {
$resolution[$resolu->id] = $resolu->name;
}
foreach ($resolution as $r_value => $r_name) {
$count_reso = isset($counts_reso[$r_value]) ? $counts_reso[$r_value] : 0;
$count_month_reso[] = array('date' => $r_name, 'count' => $count_reso);
}
} else {
$rows = 30;
$counts_all = Bll_ReportDayOnlineBiz::get_instance()->get_counts_by_date_all($rows, $product);
$counts_all = array_reverse($counts_all);
$count_day_all = array();
foreach ($counts_all as $row) {
$count_day_all[] = array('date' => $row->day, 'count' => $row->count);
}
//month_all
$rows_month = 12;
$counts_month = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_type('all', $rows_month, $product);
$count_month_all = array();
foreach ($counts_month as $row) {
$count_month_all[] = array('date' => $row->month, 'count' => $row->count);
}
$count_month_all = array_reverse($count_month_all);
//group by component
$counts_comps = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month_query, 'component', $product);
$counts_comp = array();
foreach ($counts_comps as $row) {
$counts_comp[$row->type_value] = $row->count;
}
$components = Bll_DdComponentBiz::get_instance()->get_components($pro_id);
$count_month_comp = array();
foreach ($components as $component) {
$count_row = isset($counts_comp[$component->value]) ? $counts_comp[$component->value] : 0;
$count_month_comp[] = array('date' => $component->name, 'count' => $count_row);
}
//group by resolution
$counts_resos = Bll_ReportMonthOnlineBiz::get_instance()->get_counts_by_month($month_query, 'resolution', $product);
$counts_reso = array();
foreach ($counts_resos as $row) {
$counts_reso[$row->type_value] = $row->count;
}
$resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
$resolution = array();
foreach ($resolutions as $resolu) {
$resolution[$resolu->value] = $resolu->name;
}
$count_month_reso = array();
foreach ($resolution as $r_value => $r_name) {
$count_reso = isset($counts_reso[$r_value]) ? $counts_reso[$r_value] : 0;
$count_month_reso[] = array('date' => $r_name, 'count' => $count_reso);
}
}
$req->set_attribute('product', $product);
$req->set_attribute('month_query', $month_query);
$req->set_attribute('count_day_all', $count_day_all);
$req->set_attribute('count_month_all', $count_month_all);
$req->set_attribute('count_month_comp', $count_month_comp);
$req->set_attribute('count_month_reso', $count_month_reso);
$req->set_attribute('tab_info', $tab_info);
$req->set_attribute('detail_url', $detail_url);
return 'Newreport_OnlineNew';
}
public function handle_request_internal()
{
$req = APF::get_instance()->get_request();
$res = APF::get_instance()->get_response();
$params = $req->get_parameters();
$product = $params['pro'] ? $params['pro'] : 2;
$userid = $req->get_user_id();
$role = Bll_RoleBiz::get_instance()->get_user_role($userid);
if ($role != "admin" && $role != "root") {
$status = "nopermit";
$this->request->set_attribute('status', $status);
return 'Admin_CompView';
}
if (isset($params['sort_save'])) {
$new_sort = $params['comp_sort'];
$components = Bll_DdComponentBiz::get_instance()->get_components($product);
foreach ($components as $key => $row) {
if ($row->sort != $new_sort[$key]) {
$modify_id = $row->int;
$input_arr = array('sort' => $new_sort[$key]);
$res_id = Bll_DdComponentBiz::get_instance()->modify_component($modify_id, $input_arr);
}
}
$url = Admin_CompViewController::build_uri() . "?pro=" . $product;
$res->redirect($url);
} else {
$departments = Bll_DdCommonBiz::get_instance()->get_departments_new();
$depart_select = array();
foreach ($departments as $row) {
$depart_select[$row->id] = array('name' => $row->name, 'click' => false);
}
$depart_select[$product]['click'] = true;
$components = Bll_DdComponentBiz::get_instance()->get_components($product, 1);
$req->set_attribute('pro', $product);
$req->set_attribute('depart_select', $depart_select);
$req->set_attribute('components', $components);
return 'Admin_CompView';
}
/*$user_id=$req->get_user_id();
$params=$req->get_parameters();
if($params['changerole_user_id']&&$params['new_role']){
$changerole_user_id=$params['changerole_user_id'];$new_role=$params['new_role'];
$suc=Bll_UserRoleBiz::get_instance()->change_role($changerole_user_id, $new_role);//old:dev new:qa
if($suc){
$req->set_attribute('suc', '修改成功！');
}else{
$req->set_attribute('suc', '修改失败！');
}
}
$user_info=Bll_UserBiz::get_instance()->get_userinfo_by_user_id($user_id);
$role_name=Bll_RoleBiz::get_instance()->get_user_role($user_id);
if($role_name=='admin'){
$dev_users=Bll_UserBiz::get_instance()->get_dev_users();//对象数组
$qa_users=Bll_UserBiz::get_instance()->get_qa_users();//对象数组
$req->set_attribute('admin', 'admin');
$req->set_attribute('dev_users', $dev_users);//对象数组
$req->set_attribute('qa_users', $qa_users);//对象数组
}
$req->set_attribute('user_info', $user_info);//一个对象
return 'Admin_CompView';*/
}
