/**
*获取当前正在生效的常用问题
*/
public function commonQuestionAction()
{
//基础元素，必须参与验证
$Common['Time'] = abs(intval($this->request->Time));
$Common['Count'] = abs(intval($this->request->Count));
//URL验证码
$sign = $this->request->sign;
//私钥，以后要移开到数据库存储
$p_sign = '5173';
$sign_to_check = base_common::check_sign($Common, $p_sign);
//不参与验证的元素
//验证URL是否来自可信的发信方
if ($sign_to_check == $sign) {
//验证时间戳，时差超过600秒即认为非法
if (abs($Common['Time'] - time()) <= 600) {
//查询当前正在生效的公告列表
$oMenCache = new Base_Cache_Memcache("Complaint");
$M = $oMenCache->get('CurrentBoradCast_' . $Common['Count']);
if ($M) {
$CommonQustionList = json_decode($M, true);
} else {
$CommonQustionList = $this->oBroadCast->getCurrentCommonQustion($Common, "url as Url,title as Content");
$oMenCache->set('CurrentBoradCast_' . $Common['Count'], json_encode($CommonQustionList), 3600);
}
$result = array('return' => 1, 'CommonQustionList' => $CommonQustionList);
} else {
$result = array('return' => 0, 'comment' => "时间有误");
}
} else {
$result = array('return' => 0, 'comment' => "验证失败,请检查URL");
}
echo json_encode($result);
}
/**
*角色信息生成
*/
public function indexAction()
{
echo "<pre>";
var_dump($_GET);
echo 223;
$oApp = new Lm_DB1_DB1();
$oApp->test($this->request->word);
$oMenCache = new Base_Cache_Memcache("server");
// $oMenCache -> set('a',1,100);
// $oMenCache -> set('b',2,100);
print_r($oMenCache->get(array('a', 'b')));
}
public function getCategoryByQuestionType($QuestionType)
{
$oMenCache = new Base_Cache_Memcache("Complaint");
$M = $oMenCache->get('Category_Type_' . $QuestionType);
if ($M) {
$Category = json_decode($M, true);
} else {
$table_to_process = Base_Widget::getDbTable($this->table);
$Category = $this->db->selectRow($table_to_process, "*", '`question_type`=?', array($QuestionType));
$oMenCache->set('Category_Type_' . $QuestionType, json_encode($Category), 3600);
}
return $Category;
}
public function processOperatorInfo($OperatorInfo)
{
//获取全局配置
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
$NewOperatorInfo = array();
if (isset($OperatorInfo['id'])) {
$NewOperatorInfo['OperatorId'] = $OperatorInfo['id'];
$NewOperatorInfo['ServiceLogUrl'] = $this->config->ScUrl . "/?question/selfHistoryQuestion/" . urlencode($OperatorInfo['login_name']);
}
if (isset($OperatorInfo['login_name'])) {
$NewOperatorInfo['OperatorName'] = $OperatorInfo['login_name'];
}
if (isset($OperatorInfo['cno'])) {
$NewOperatorInfo['Cno'] = $OperatorInfo['cno'];
}
if (isset($OperatorInfo['name'])) {
$NewOperatorInfo['NickName'] = $OperatorInfo['name'];
}
if (isset($OperatorInfo['photo'])) {
$NewOperatorInfo['PhotoLink'] = strlen(trim($OperatorInfo['photo'])) >= 1 ? trim($OperatorInfo['photo']) : $this->config->DefaultOperatorPic;
}
if (isset($OperatorInfo['tel']) && $Setting['telDisplay']) {
$NewOperatorInfo['Tel'] = $OperatorInfo['tel'];
}
if (isset($OperatorInfo['mobile'])) {
$NewOperatorInfo['Mobile'] = Base_Common::convertPhoneNum($OperatorInfo['mobile']);
}
if (isset($OperatorInfo['weixin'])) {
$NewOperatorInfo['Weixin'] = $OperatorInfo['weixin'];
$NewOperatorInfo['WeixinPhotoLink'] = $OperatorInfo['weixinPicUrl'];
}
if (isset($OperatorInfo['xnGroupId']) && $Setting['xnDisplay']) {
$NewOperatorInfo['xn']['xnGroupId'] = $OperatorInfo['xnGroupId'];
$XNDefault = $this->getXNDefault();
$NewOperatorInfo['xn']['xnSiteId'] = $XNDefault['xnSiteId'];
$NewOperatorInfo['xn']['xnSellerId'] = $XNDefault['xnSellerId'];
$NewOperatorInfo['xn']['xnDefaultSettingId'] = $XNDefault['xnDefaultSettingId'];
} else {
if (isset($OperatorInfo['QQ']) && $Setting['qqDisplay']) {
$NewOperatorInfo['QQ'] = $OperatorInfo['QQ'];
}
}
return $NewOperatorInfo;
}
/**
*获取当前正在生效的公告列表
*/
public function quicklinkAction()
{
//基础元素，必须参与验证
$QuickLink['Time'] = abs(intval($this->request->Time));
$QuickLink['LinkType'] = trim($this->request->LinkType);
//URL验证码
$sign = $this->request->sign;
//私钥，以后要移开到数据库存储
$p_sign = '5173';
$sign_to_check = base_common::check_sign($QuickLink, $p_sign);
//不参与验证的元素
//验证URL是否来自可信的发信方
if ($sign_to_check == $sign) {
//验证时间戳，时差超过600秒即认为非法
if (abs($QuickLink['Time'] - time()) <= 600) {
//查询当前正在生效的公告列表
$oMenCache = new Base_Cache_Memcache("Complaint");
$M = $oMenCache->get('QuickLink_' . $QuickLink['LinkType']);
if ($M) {
$ParentQuickLink = json_decode($M, true);
} else {
$ParentQuickLink = $this->oQuickLink->getQuickLinkByType($QuickLink['LinkType'], "LinkName,LinkUrl,LinkIcon,Id");
if ($ParentQuickLink['Id']) {
$ParentQuickLink['QuickLinkList'] = $this->oQuickLink->getQuickLinkByParent($ParentQuickLink['Id'], "LinkName,LinkUrl,LinkIcon,Id");
$oMenCache->set('QuickLink_' . $QuickLink['LinkType'], json_encode($ParentQuickLink), 3600);
} else {
$result = array('return' => 0, 'comment' => "无此分类");
}
}
$result = array('return' => 1, 'QuickLinkList' => $ParentQuickLink);
//echo "<pre>";
//print_R($ParentQuickLink);
} else {
$result = array('return' => 0, 'comment' => "时间有误");
}
} else {
$result = array('return' => 0, 'comment' => "验证失败,请检查URL");
}
echo json_encode($result);
}
function QuestionApply_Timeout_Add()
{
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
sleep(1);
$this->oCommon->addSystemLog(0, "system", "system", 2, "系统追问超时自动分单开始");
//系统操作日志
sleep(1);
$AcceptableOperatorList = $this->oOperator->getAcceptableOperator(1);
$PostList = $this->oOperator->getAllPost("id,timeout");
foreach ($PostList as $key => $PostInfo) {
if ($PostInfo['timeout'] > 0) {
$OperatorList = $this->oOperator->getOperatorByPost($PostInfo['id'], $fields = 'login_name');
if (count($OperatorList) > 0) {
//获取超时的首问列表
$timeoutQuestionList = $this->oQuestion->getAppliedUnAnsweredQuestionList(0, $OperatorList, $Setting['helpReApply'], $PostInfo['timeout'], 1);
//如果有取到单子
if (is_array($timeoutQuestionList['QuestionList'])) {
//依次尝试分单
foreach ($timeoutQuestionList['QuestionList'] as $key2 => $QuestionInfo) {
//取消分单
$Cancel = $this->oQuestion->ApplyCancel($QuestionInfo['id']);
echo "Cancel:" . intval($Cancel) . "\n";
if ($Cancel) {
//写日志
$this->oCommon->addSystemLog($QuestionInfo['id'], $QuestionInfo['author'], $QuestionInfo['js_kf'], 11, '系统取消了分单给' . $QuestionInfo['js_kf'] . '的咨询问题，撤单原因：' . $PostInfo['timeout'] . '秒超时');
//系统操作日志
//更新目前的数量
$AcceptableOperatorList['operator'][$QuestionInfo['js_kf']]['handling']--;
$AcceptableOperatorList['operator'][$QuestionInfo['js_kf']]['last']++;
//生成一个可接单客服列表副本
$tmp = $AcceptableOperatorList;
//不分给当前接这个单的客服
unset($tmp['operator'][$QuestionInfo['js_kf']]);
//在余下的客服中选取一个
$AcceptableOperator = $this->oOperator->getMaxAcceptableOperator($tmp);
if ($AcceptableOperator['operator'] != "") {
//分单结果
$Apply = $this->oQuestion->ApplyToOperator($QuestionInfo['id'], $AcceptableOperator['operator']);
echo "Apply:" . intval($Apply) . "\n";
//不论是否成功，本轮次不再对此单进行分单
unset($unAppliedQuestionList['QuestionList'][$key]);
if ($Apply) {
//写日志
$this->oCommon->addSystemLog($QuestionInfo['id'], $QuestionInfo['author'], $AcceptableOperator['operator'], 2, '系统分单给了' . $AcceptableOperator['operator']);
//系统操作日志
//更新目前的数量
$AcceptableOperatorList['operator'][$AcceptableOperator['operator']]['handling']++;
$AcceptableOperatorList['operator'][$AcceptableOperator['operator']]['last']--;
$AcceptableOperatorList['operator'][$AcceptableOperator['operator']]['last_receive'] = time();
//$AcceptableOperatorList['last_accept'] = $AcceptableOperatorList['operator'][$AcceptableOperator['operator']];
$AcceptableOperatorList['last_accept']['operator'] = $AcceptableOperator['operator'];
}
}
}
}
}
}
}
}
}
/**
*追问
*/
public function rebuildQuestionDetailTestAction()
{
//基础元素，必须参与验证
$Question['QuestionId'] = abs(intval($this->request->QuestionId));
$Question['QuestionType'] = urldecode(trim($this->request->QuestionType));
$Question['Time'] = abs(intval($this->request->Time));
$oMenCache = new Base_Cache_Memcache("Complaint");
print_R($Question);
$M = $oMenCache->get('QuestionDetail_' . $Question['QuestionType'] . "_" . $Question['QuestionId']);
$QuestionDetail = json_decode($M, true);
echo "QuestionDetail:" . "<br>";
print_R($QuestionDetail);
}
public function ProcessComplainDetail($Complain)
{
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
$oCategory = new Kubao_Category();
$oOperator = new Kubao_Operator();
$oQtype = new Kubao_Qtype();
$QuestionDetail = $this->GetQuestionDetail($Complain['QuestionId']);
//获取到问题详情
if ($QuestionDetail['QuestionId'] > 0) {
//如果问题尚未被转换分类
if ($QuestionDetail['Transformed'] != 1) {
//如果问题被设置为隐藏
if ($QuestionDetail['Hidden'] == 1) {
return $QuestionDetail;
} else {
$QuestionType = "complain";
//获取问题分类内容
$CategoryInfo = $oCategory->getCategoryByQuestionType($QuestionType);
$QuestionDetail['CategoryName'] = $CategoryInfo['id'] ? $CategoryInfo['name'] : "未设置分类";
$QuestionDetail['QuestionType'] = ucfirst($QuestionType);
$QuestionDetail['PageTitle'] = $QuestionDetail['CategoryName'] . "详情";
//获取问题主分类内容
$QtypeInfo = $oQtype->getQtypeById($QuestionDetail['QtypeId'], 'id,name');
$QuestionDetail['QtypeName'] = $QtypeInfo['id'] ? $QtypeInfo['name'] : "未设置分类";
//如果回答中包含客服账号
if ($QuestionDetail['Answer']['OperatorName']) {
$List = 'id,photo,login_name,cno,QQ,mobile,weixin,weixinPicUrl,tel,name';
$M = $oMenCache->get('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息不合法
if (!$OperatorInfo['login_name']) {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['Answer']['OperatorName'], $List);
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['Answer']['OperatorName'], $List);
//如果没有从主站获取到客服信息
if ($OperatorInfo['login_name']) {
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
$oMenCache->set('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
}
}
//如果获取到的客服信息合法
if ($OperatorInfo['OperatorName']) {
$oMenCache->set('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['Answer']['OperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['Answer']['OperatorInfo']);
}
}
//如果包含接单客服账号
if ($QuestionDetail['AcceptOperatorName']) {
$List = 'id,photo,login_name,cno,QQ,mobile,weixin,weixinPicUrl,tel,name';
//$M = $oMenCache -> get('OperatorInfo_'.$QuestionDetail['AcceptOperatorName']."_".md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息不合法
if (!$OperatorInfo['login_name']) {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['AcceptOperatorName'], $List);
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['AcceptOperatorName'], $List);
//如果没有从本地获取到客服信息
if ($OperatorInfo['login_name']) {
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
}
//如果获取到的客服信息合法
if ($OperatorInfo['OperatorName']) {
$oMenCache->set('OperatorInfo_' . $QuestionDetail['AcceptOperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['AcceptOperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['AcceptOperatorInfo']);
}
}
//如果问题状态为 已同步至投诉 并且 状态不是已撤销 并且 问题状态未初始创建 或者 开关允许任何状态撤销
if ($QuestionDetail['Sync'] == 1 && $QuestionDetail['QuestionStauts'] != 5 && $QuestionDetail['QuestionStatus'] != 5 && ($QuestionDetail['QuestionStauts'] == 0 || $QuestionDetail['QuestionStatus'] == 0 || $Setting['complainSwitch'])) {
//允许问题撤销
$QuestionDetail['Revoke'] = 1;
}
unset($QuestionDetail['CatagoryId'], $QuestionDetail['QtypeId']);
return $QuestionDetail;
}
} else {
//如果问题被转换为咨询/建议
if (in_array($QuestionDetail['QuestionType'], array('ask', 'suggest'))) {
return $QuestionDetail;
} else {
return false;
}
}
} else {
return false;
}
}
/**
*根据cookie信息获取未登录用户的服务记录数量
*/
public function serviceLogUnloggedAction()
{
//基础元素，必须参与验证
$User['QuickAsk'] = urldecode(trim($this->request->QuickAsk));
$User['Time'] = abs(intval($this->request->Time));
$User['NewCount'] = abs(intval($this->request->NewCount)) ? abs(intval($this->request->NewCount)) : 3;
//URL验证码
$sign = $this->request->sign;
//私钥，以后要移开到数据库存储
$p_sign = '5173';
$sign_to_check = base_common::check_sign($User, $p_sign);
//不参与验证的元素
$oMenCache = new Base_Cache_Memcache("Complaint");
$QuestionStatusList = $this->config->QuestionStatusList;
$QuestionTypeList = $this->config->QuestionTypeList;
//验证URL是否来自可信的发信方
if ($sign_to_check == $sign) {
//验证时间戳，时差超过600秒即认为非法
if (abs($User['Time'] - time()) <= 600) {
//初始化结果数组
$QuestionTypeArr = array('ask', 'suggest', 'complain');
foreach ($QuestionTypeArr as $key => $value) {
$CategoryInfo = $this->oCategory->getCategoryByQuestionType($value, 'name');
$ServiceNum[$value] = array('Num' => 0, 'Content' => "我的" . $CategoryInfo['name'] . "记录");
}
$NewLog = array();
$ask_type = unserialize(stripslashes($User['QuickAsk']));
$IdArr = array($ask_type['zx'], $ask_type['jy']);
foreach ($IdArr as $key => $value) {
if (trim($value) == "") {
unset($IdArr[$key]);
}
}
if (count($IdArr)) {
//获取咨询数量
$ServiceNum['ask']['List'] = $this->oQuestion->getServiceQuestionList(array('IdList' => implode(",", $IdArr), 'QuestionType' => 'ask', 'Parent' => 0, 'Revocation' => 0));
$ServiceNum['ask']['Num'] = count($ServiceNum['ask']['List']);
//从缓存服务器上获取是否有新未读数据
foreach ($ServiceNum['ask']['List'] as $key => $QuestionInfo) {
$M = $oMenCache->get('fw' . $QuestionInfo['QuestionId']);
if ($M) {
$ServiceNum['ask']['New'] = 1;
}
//echo $QuestionInfo['QuestionId']."-".$QuestionInfo['status']."<br>";
if ($QuestionInfo['status'] == 1) {
$NewLog[$QuestionInfo['time']][] = array('QuestionId' => $QuestionInfo['QuestionId'], 'QuestionType' => 'ask');
}
}
unset($ServiceNum['ask']['List']);
//获取建议数量
$ServiceNum['suggest']['List'] = $this->oQuestion->getServiceQuestionList(array('IdList' => implode(",", $IdArr), 'QuestionType' => 'suggest', 'Parent' => 0, 'Revocation' => 0));
$ServiceNum['suggest']['Num'] = count($ServiceNum['suggest']['List']);
//从缓存服务器上获取是否有新未读数据
foreach ($ServiceNum['suggest']['List'] as $key => $QuestionInfo) {
$M = $oMenCache->get('fw' . $QuestionInfo['QuestionId']);
if ($M) {
$ServiceNum['suggest']['New'] = 1;
}
if ($QuestionInfo['status'] == 1) {
$NewLog[$QuestionInfo['time']][] = array('QuestionId' => $QuestionInfo['QuestionId'], 'QuestionType' => 'suggest');
}
}
unset($ServiceNum['suggest']['List']);
} else {
$ServiceNum['ask']['Num'] = 0;
$ServiceNum['suggest']['Num'] = 0;
}
$IdList = $ask_type['ts'];
if (count(explode(',', $IdList)) >= 1 && $IdList != "") {
//获取投诉数量
$ServiceNum['complain']['List'] = $this->oComplain->getComplainServiceList(array('IdList' => $IdList, 'Public' => '0,2'));
$ServiceNum['complain']['Num'] = count($ServiceNum['complain']['List']);
//从缓存服务器上获取是否有新未读数据
foreach ($ServiceNum['complain']['List'] as $key => $QuestionInfo) {
$M = $oMenCache->get('ts' . $QuestionInfo['QuestionId']);
if ($M) {
$ServiceNum['complain']['New'] = 1;
}
if (in_array($QuestionInfo['status'], array(0, 4))) {
$NewLog[$QuestionInfo['time']][] = array('QuestionId' => $QuestionInfo['QuestionId'], 'QuestionType' => 'complain');
}
}
unset($ServiceNum['complain']['List']);
} else {
$ServiceNum['complain']['Num'] = 0;
}
krsort($NewLog);
$i = 0;
$NewServiceList = array();
foreach ($NewLog as $Time => $TimeList) {
foreach ($TimeList as $key => $Question) {
if ($i < $User['NewCount']) {
switch ($Question['QuestionType']) {
case "ask":
$QuestionInfo = $this->oQuestion->getQuestion($Question['QuestionId'], "id,description,time,atime,status,qtype");
//生成问题链接
$QuestionInfo['QuestionUrl'] = $this->oQuestion->getQuestionLink($QuestionInfo['id'], "question");
//复制问题分类
$QuestionInfo['QuestionType'] = $Question['QuestionType'];
//生成问题状态
if ($QuestionInfo['status'] == 1) {
$QuestionInfo['QuestionStatus'] = 1;
} else {
$QuestionInfo['QuestionStatus'] = 2;
}
$NewServiceList[] = $QuestionInfo;
break;
case "suggest":
$QuestionInfo = $this->oQuestion->getQuestion($Question['QuestionId'], "id,description,time,atime,status,qtype");
//生成问题链接
$QuestionInfo['QuestionUrl'] = $this->oQuestion->getQuestionLink($QuestionInfo['id'], "question");
//复制问题分类
$QuestionInfo['QuestionType'] = $Question['QuestionType'];
//生成问题状态
if ($QuestionInfo['status'] == 1) {
$QuestionInfo['QuestionStatus'] = 1;
} else {
$QuestionInfo['QuestionStatus'] = 2;
}
$NewServiceList[] = $QuestionInfo;
break;
case "complain":
$QuestionInfo = $this->oComplain->getComplain($Question['QuestionId'], "id,description,time,atime,status,qtype");
//生成问题链接
$QuestionInfo['QuestionUrl'] = $this->oComplain->getQuestionLink($QuestionInfo['id'], "complain");
//复制问题分类
$QuestionInfo['QuestionType'] = $Question['QuestionType'];
//生成问题状态
if (in_array($QuestionInfo['status'], array(0, 4))) {
$QuestionInfo['QuestionStatus'] = 1;
} elseif (in_array($QuestionInfo['status'], array(1, 3))) {
$QuestionInfo['QuestionStatus'] = 2;
}
if ($QuestionInfo['status'] == 2) {
$QuestionInfo['QuestionStatus'] = 3;
}
$NewServiceList[] = $QuestionInfo;
break;
}
}
$i++;
}
}
foreach ($NewServiceList as $key => $QuestionInfo) {
if (!isset($QtypeList[$QuestionInfo['qtype']])) {
$QtypeList[$QuestionInfo['qtype']] = $this->oQtype->getQtypeById($QuestionInfo['qtype']);
}
$NewServiceList[$key]['Qtype'] = $QtypeList[$QuestionInfo['qtype']]['name'];
//格式化提问时间
$NewServiceList[$key]['AddTime'] = date("Y-m-d H:i", $QuestionInfo['time']);
//格式化回答时间
$NewServiceList[$key]['AnswerTimeLag'] = $QuestionInfo['QuestionStatus'] >= 2 && $QuestionInfo['atime'] ? Base_Common::timeLagToText($QuestionInfo['time'], $QuestionInfo['atime']) : "-";
//获取问题状态名称
$NewServiceList[$key]['QuestionStatusName'] = $QuestionStatusList[$QuestionInfo['QuestionStatus']];
//格式化问题内容
$NewServiceList[$key]['Content'] = Base_Common::cutstr($QuestionInfo['description'], 14);
//获取问题分类
$CategoryInfo = $QuestionTypeList[$QuestionInfo['QuestionType']];
//获取问题主分类
$NewServiceList[$key]['QuestionType'] = $CategoryInfo;
unset($NewServiceList[$key]['description']);
}
//服务记录详情页面信息
$ServiceLogDetail = array('Url' => 'http://sc.5173.com/index.php?question/my_ask.html', 'Content' => '查看全部服务记录');
//入口信息
$ServiceEntrance = array('Url' => 'http://sc.5173.com/index.php?question/ask_skip.html', 'Content' => '我要提问');
$result = array('return' => 1, 'ServiceNum' => $ServiceNum, 'ServiceLogDetail' => $ServiceLogDetail, 'ServiceEntrance' => $ServiceEntrance, 'NewServiceList' => $NewServiceList);
} else {
$result = array('return' => 0, 'comment' => "时间有误");
}
} else {
$result = array('return' => 0, 'comment' => "验证失败,请检查URL");
}
echo json_encode($result);
}
/**
*获取问题详情
*/
public function questionDetailAction()
{
//基础元素，必须参与验证
$List['QuestionId'] = abs(intval($this->request->QuestionId));
$List['QuestionType'] = urldecode(trim($this->request->QuestionType));
$List['UserName'] = urldecode(trim($this->request->UserName));
$List['QuickAsk'] = urldecode(trim($this->request->QuickAsk));
$List['Time'] = abs(intval($this->request->Time));
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
//URL验证码
$sign = $this->request->sign;
//私钥，以后要移开到数据库存储
$p_sign = '5173';
$sign_to_check = base_common::check_sign($List, $p_sign);
//不参与验证的元素
//验证URL是否来自可信的发信方
if ($sign_to_check == $sign) {
//验证时间戳，时差超过600秒即认为非法
if (abs($List['Time'] - time()) <= 600) {
//问题类型为咨询|建议
if ($List['QuestionType'] == "question") {
//获取缓存
$M = $oMenCache->get('QuestionDetail_' . $List['QuestionType'] . "_" . $List['QuestionId']);
if ($M) {
$QuestionDetail = json_decode($M, true);
//如果缓存内的数据不正确
if (!$QuestionDetail['QuestionId']) {
//获取封装完毕的问题详情
$QuestionDetail = $this->oQuestion->ProcessQuestionDetail($List);
}
} else {
//获取封装完毕的问题详情
$QuestionDetail = $this->oQuestion->ProcessQuestionDetail($List);
}
if ($QuestionDetail['QuestionId']) {
//写入缓存
$oMenCache->set('QuestionDetail_' . $List['QuestionType'] . "_" . $List['QuestionId'], json_encode($QuestionDetail), 300);
//如果已经被转换分类
if ($QuestionDetail['Transformed'] == 1) {
//获取转换后的分类信息
$CategoryInfo = $this->oCategory->getCategoryByQuestionType($QuestionDetail['QuestionType']);
//提示跳转
$result = array('return' => 2, 'action' => $this->oQuestion->getQuestionLink($QuestionDetail['QuestionId'], $QuestionDetail['QuestionType']), 'comment' => "此问题已经被转换为" . $CategoryInfo['name']);
} else {
//cookie验证
$CookieAuthor = $this->oUser->authorUserByCookie($List['QuickAsk'], 'zx,jy', $QuestionDetail['QuestionId']);
//用户名验证
$UserAuthor = $this->oUser->authorUserByName($List['UserName'], $QuestionDetail['AuthorName']);
//用户名验证不通过 并且 COOKIE验证不通过
if (!$UserAuthor) {
if (!$CookieAuthor) {
$QuestionDetail['AuthorName'] = Base_Common::cutstr($QuestionDetail['AuthorName'], 2, '**');
}
}
//如果问题不是隐私状态
if ($QuestionDetail['Hidden'] == 1) {
//登陆用户 并且 账号不一致
if (!$UserAuthor) {
//不显示附件信息
$QuestionDetail['QuestionAttatch'] = "";
//如果浏览器记录中无该问题提问记录
if (!$CookieAuthor) {
//取消追问资格
$QuestionDetail['SubQuestion'] = 0;
//取消评价资格
$QuestionDetail['Assess'] = 0;
//不显示评价
unset($QuestionDetail['AssessStatus']);
}
}
$result = array('return' => 1, 'QuestionDetail' => $QuestionDetail);
//缓存中清除新处理的问题标记
if ($CookieAuthor || $UserAuthor) {
//缓存中清除新处理的问题标记
$oMenCache->remove('fw' . $List['QuestionId']);
}
} else {
//登陆用户 并且 账号不一致
if (!$UserAuthor) {
//不显示附件信息
$QuestionDetail['QuestionAttatch'] = "";
//如果浏览器记录中无该问题提问记录
if (!$CookieAuthor) {
//取消追问资格
$QuestionDetail['SubQuestion'] = 0;
//取消评价资格
$QuestionDetail['Assess'] = 0;
//不显示评价
unset($QuestionDetail['AssessStatus']);
}
}
$result = array('return' => 1, 'QuestionDetail' => $QuestionDetail);
//如果cookie验证通过 或者 用户验证通过
if ($CookieAuthor || $UserAuthor) {
//缓存中清除新处理的问题标记
$oMenCache->remove('fw' . $List['QuestionId']);
} else {
$result = array('return' => 2, 'action' => 'login', 'comment' => "此问题的状态为：用户自己可见，请登录");
}
}
}
} else {
$result = array('return' => 0, 'comment' => "无此问题");
}
} elseif ($List['QuestionType'] == "complain") {
//获取缓存
$M = $oMenCache->get('QuestionDetail_' . $List['QuestionType'] . "_" . $List['QuestionId']);
if ($M) {
$QuestionDetail = json_decode($M, true);
//如果缓存内的数据不正确
if (!$QuestionDetail['QuestionId']) {
//获取封装完毕的问题详情
$QuestionDetail = $this->oComplain->ProcessComplainDetail($List);
}
} else {
//获取封装完毕的问题详情
$QuestionDetail = $this->oComplain->ProcessComplainDetail($List);
}
if ($QuestionDetail['QuestionId']) {
//写入缓存
$oMenCache->set('QuestionDetail_' . $List['QuestionType'] . "_" . $List['QuestionId'], json_encode($QuestionDetail), 300);
//如果已经被转换分类
if ($QuestionDetail['Transformed'] == 1) {
//如果问题被转换为咨询/建议
if (in_array($QuestionDetail['QuestionType'], array('ask', 'suggest'))) {
//获取转换后的分类信息
$CategoryInfo = $this->oCategory->getCategoryByQuestionType($QuestionDetail['QuestionType']);
$result = array('return' => 2, 'action' => $this->oQuestion->getQuestionLink($QuestionDetail['QuestionId'], "question"), 'comment' => "此问题已经被转换为" . $CategoryInfo['name']);
} else {
$result = array('return' => 0, 'comment' => "无此问题");
}
} else {
//cookie验证
$CookieAuthor = $this->oUser->authorUserByCookie($List['QuickAsk'], 'ts', $QuestionDetail['QuestionId']);
//用户名验证
$UserAuthor = $this->oUser->authorUserByName($List['UserName'], $QuestionDetail['AuthorName']);
//如果问题被设置为隐藏
if ($QuestionDetail['Hidden'] == 1) {
$result = array('return' => 0, 'private' => 1, 'comment' => "此问题的状态为：隐藏");
} else {
//用户名验证不通过 并且 COOKIE验证不通过
if (!$UserAuthor) {
if (!$CookieAuthor) {
$QuestionDetail['AuthorName'] = Base_Common::cutstr($QuestionDetail['AuthorName'], 2, '**');
}
}
//如果问题被设置为公开 或 cookie验证通过 或 用户名验证通过
if ($QuestionDetail['Hidden'] == 0 || $CookieAuthor || $UserAuthor) {
//登陆用户 并且 账号不一致 并且 浏览器记录中无该问题提问记录
if (!$UserAuthor && !$CookieAuthor) {
//取消撤销资格
$QuestionDetail['Revoke'] = 0;
//不显示附件信息
$QuestionDetail['QuestionAttatch'] = "";
//不显示评价
unset($QuestionDetail['AssessStatus']);
}
$result = array('return' => 1, 'QuestionDetail' => $QuestionDetail);
//缓存中清除新处理的问题标记
$oMenCache->remove('ts' . $List['QuestionId']);
} else {
$result = array('return' => 2, 'action' => 'login', 'comment' => "此问题的状态为：用户自己可见，请登录");
}
}
}
} else {
$result = array('return' => 0, 'comment' => "无此问题");
}
} else {
$result = array('return' => 0, 'comment' => "无此分类");
}
} else {
$result = array('return' => 0, 'comment' => "时间有误");
}
} else {
$result = array('return' => 0, 'comment' => "验证失败,请检查URL");
}
echo json_encode($result);
}
function ProcessQuestionDetail($Question)
{
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
$oCategory = new Kubao_Category();
$oOperator = new Kubao_Operator();
$oQtype = new Kubao_Qtype();
//根据问题ID判断问题是否属于历史数据库
$HistoryMapping = $this->GetHistoryMap($Question['QuestionId'], 'ask');
$QuestionDetail = $this->GetQuestionDetail($Question['QuestionId'], intval($HistoryMapping['year']));
//获取到问题详情
if ($QuestionDetail['QuestionId'] > 0) {
//如果问题尚未被转换分类
if ($QuestionDetail['Transformed'] != 1) {
//获取问题分类内容
$CategoryInfo = $oCategory->getCategory($QuestionDetail['CatagoryId'], 'id,name,question_type');
$QuestionDetail['CategoryName'] = $CategoryInfo['id'] ? $CategoryInfo['name'] : "未设置分类";
$QuestionDetail['QuestionType'] = ucfirst($CategoryInfo['question_type']);
$QuestionDetail['PageTitle'] = $QuestionDetail['CategoryName'] . "详情";
//获取问题主分类内容
$QtypeInfo = $oQtype->getQtypeById($QuestionDetail['QtypeId'], 'id,name');
$QuestionDetail['QtypeName'] = $QtypeInfo['id'] ? $QtypeInfo['name'] : "未设置分类";
//如果回答中包含客服账号
if ($QuestionDetail['Answer']['OperatorName']) {
$List = 'id,photo,login_name,cno,QQ,tel,mobile,weixin,weixinPicUrl,xnGroupId,name';
$M = $oMenCache->get('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息合法
if (!$OperatorInfo['OperatorId']) {
//获取相关客服信息
$OperatorInfo = $oOperator->getOperatorByName($QuestionDetail['Answer']['OperatorName'], $List);
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//获取相关客服信息
$OperatorInfo = $oOperator->getOperatorByName($QuestionDetail['Answer']['OperatorName'], $List);
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
//如果获取到的客服信息合法
if ($OperatorInfo['OperatorId']) {
$oMenCache->set('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['Answer']['OperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['Answer']['OperatorInfo']);
}
}
//处理追问内数据
foreach ($QuestionDetail['SubQuestionList'] as $key => $SubQuestion) {
//如果回答中包含客服账号
if ($SubQuestion['Answer']['OperatorName']) {
$List = 'id,photo,login_name,cno,QQ,tel,mobile,weixin,weixinPicUrl,xnGroupId,name';
$M = $oMenCache->get('OperatorInfo_' . $SubQuestion['Answer']['OperatorName'] . "_" . md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息不合法
if (!$OperatorInfo['OperatorId']) {
//获取相关客服信息
$OperatorInfo = $oOperator->getOperatorByName($SubQuestion['Answer']['OperatorName'], $List);
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//获取相关客服信息
$OperatorInfo = $oOperator->getOperatorByName($SubQuestion['Answer']['OperatorName'], $List);
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
//如果获取到的客服信息不合法
if ($OperatorInfo['OperatorId']) {
$oMenCache->set('OperatorInfo_' . $SubQuestion['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['SubQuestionList'][$key]['OperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['SubQuestionList'][$key]['OperatorInfo']);
}
}
}
//如果评价次数为正数且达到上限
if ($Setting['limit_assess_num'] <= $QuestionDetail['AssessCount'] && $Setting['limit_assess_num'] >= 0) {
//取消评价资格
$QuestionDetail['Assess'] = 0;
}
//删除不必要的字段
unset($QuestionDetail['CatagoryId'], $QuestionDetail['QtypeId']);
return $QuestionDetail;
} else {
//如果问题被转换为投诉
if ($QuestionDetail['QuestionType'] == "complain") {
return $QuestionDetail;
} else {
return false;
}
}
} else {
return false;
}
}
