<th>
Priority
</th>
<th>
Last Replier
</th>
<th>
Last Activity
</th>
<th>
Reply Due
</th>
</thead>
<tbody id="hello">
<?php
$tickets = App\Model\Ticket\Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->paginate(20);
?>
@foreach ($tickets as $ticket )
<tr <?php
if ($ticket->seen_by == null) {
?>
style="color:green;" <?php
}
?>
>
<td><input type="checkbox" value="{{$ticket->id}}"/></td>
<?php
$title = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
if (strlen($string) > 40) {
// Inprogress
Route::get('/{dept}/closed', ['as' => 'dept.closed.ticket', 'uses' => 'Agent\\helpdesk\\TicketController@deptclose']);
// Closed
});
/*
|------------------------------------------------------------------
|Guest Routes
|--------------------------------------------------------------------
| Here defining Guest User's routes
|
|
*/
// seasrch
Route::POST('tickets/search/', function () {
$keyword = Illuminate\Support\Str::lower(Input::get('auto'));
$models = App\Model\Ticket\Tickets::where('ticket_number', '=', $keyword)->orderby('ticket_number')->take(10)->skip(0)->get();
$count = count($models);
return Illuminate\Support\Facades\Redirect::back()->with("contents", $models)->with("counts", $count);
});
Route::any('getdata', function () {
$term = Illuminate\Support\Str::lower(Input::get('term'));
$data = Illuminate\Support\Facades\DB::table("tickets")->distinct()->select('ticket_number')->where('ticket_number', 'LIKE', $term . '%')->groupBy('ticket_number')->take(10)->get();
foreach ($data as $v) {
return ['value' => $v->ticket_number];
}
});
Route::get('getform', ['as' => 'guest.getform', 'uses' => 'Client\\helpdesk\\FormController@getForm']);
/* get the form for create a ticket by guest user */
Route::post('postform/{id}', 'Client\\helpdesk\\FormController@postForm');
/* post the AJAX form for create a ticket by guest user */
Route::post('postedform', 'Client\\helpdesk\\FormController@postedForm');
