public function replyAction()
{
$ticket = $this->getDi()->helpdeskTicketTable->load($this->_request->getInt('ticket_id'));
if (!$this->strategy->canEditTicket($ticket)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
if ($this->_request->isPost()) {
$this->reply($ticket, $this->_request->get('message_id', null));
$this->_request->set('ticket', $ticket->ticket_mask);
return $this->redirect($ticket);
}
$message = null;
$type = $this->_request->get('type', 'message');
if ($this->_request->get('message_id')) {
$message = $this->getDi()->helpdeskMessageTable->load($this->_request->get('message_id'));
switch ($type) {
case 'message':
if (!$this->strategy->canViewMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
case 'comment':
if (!$this->strategy->canEditMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
default:
throw new Am_Exception_InputError('Unknown message type : ' . $type);
}
}
$content = $this->getReplyForm($this->_request->getInt('ticket_id'), $message, $type);
if ($this->isAjax()) {
header('Content-type: text/html; charset=UTF-8');
echo $content;
} else {
$this->view->assign('content', $content);
$this->view->display($this->strategy->getTemplatePath() . '/index.phtml');
}
}
public function replyAction()
{
$ticket = $this->getDi()->helpdeskTicketTable->load($this->getParam('ticket'));
if (!$this->strategy->canEditTicket($ticket)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
$message = null;
$type = $this->getParam('type', 'message');
if ($message_id = $this->getDi()->app->reveal($this->getParam('message_id'))) {
$message = $this->getDi()->helpdeskMessageTable->load($message_id);
switch ($type) {
case 'message':
if (!$this->strategy->canViewMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
case 'comment':
if (!$this->strategy->canEditMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
default:
throw new Am_Exception_InputError('Unknown message type : ' . $type);
}
}
/* @var $replyForm Am_Form */
$replyForm = $this->getReplyForm($this->getParam('ticket'), $message, $type);
if ($this->isPost()) {
$replyForm->setDataSources(array($this->getRequest()));
$values = $replyForm->getValue();
$message_id = $this->getParam('message_id', null);
$message_id = $message_id ? $this->getDi()->app->reveal($message_id) : $message_id;
$this->reply($ticket, $message_id, $values);
$this->getRequest()->set('ticket', $ticket->ticket_mask);
return $this->redirectTicket($ticket);
}
$content = (string) $replyForm;
if ($this->isAjax()) {
header('Content-type: text/html; charset=UTF-8');
echo $content;
} else {
$this->view->assign('content', $content);
$this->view->display($this->strategy->getTemplatePath() . '/index.phtml');
}
}
