if (CRM::hasCustomerIntegration($prj_id)) { $sender_email = Mail_Helper::getEmailAddress($email_details['sup_from']); try { $contact = $crm->getContactByEmail($sender_email); $tpl->assign('contact_details', $contact->getDetails()); } catch (CRMException $e) { } } } } } $tpl->assign(array('cats' => Category::getAssocList($prj_id), 'priorities' => Priority::getAssocList($prj_id), 'severities' => Severity::getList($prj_id), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'releases' => Release::getAssocList($prj_id), 'custom_fields' => Custom_Field::getListByProject($prj_id, 'report_form'), 'max_attachment_size' => Attachment::getMaxAttachmentSize(), 'max_attachment_bytes' => Attachment::getMaxAttachmentSize(true), 'field_display_settings' => Project::getFieldDisplaySettings($prj_id), 'groups' => Group::getAssocList($prj_id), 'products' => Product::getList(false))); $prefs = Prefs::get($usr_id); $tpl->assign('user_prefs', $prefs); $tpl->assign('zones', Date_Helper::getTimezoneList()); if (Auth::getCurrentRole() == User::getRoleID('Customer')) { $crm = CRM::getInstance(Auth::getCurrentProject()); $customer_contact_id = User::getCustomerContactID($usr_id); $contact = $crm->getContact($customer_contact_id); $customer_id = Auth::getCurrentCustomerID(); $customer = $crm->getCustomer($customer_id); // TODOCRM: Pull contacts via ajax when user selects contract $tpl->assign(array('customer_id' => $customer_id, 'contact_id' => $customer_contact_id, 'customer' => $customer, 'contact' => $contact)); } $clone_iss_id = isset($_GET['clone_iss_id']) ? (int) $_GET['clone_iss_id'] : null; if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $usr_id)) { $tpl->assign(Issue::getCloneIssueTemplateVariables($clone_iss_id)); } else { $tpl->assign('defaults', $_REQUEST); } $tpl->displayTemplate();
/** * Method used to add a new issue using the normal report form. * * @return integer The new issue ID */ public static function createFromPost() { $keys = array('add_primary_contact', 'attached_emails', 'category', 'contact', 'contact_email', 'contact_extra_emails', 'contact_person_fname', 'contact_person_lname', 'contact_phone', 'contact_timezone', 'contract', 'customer', 'custom_fields', 'description', 'estimated_dev_time', 'group', 'notify_customer', 'notify_senders', 'priority', 'private', 'release', 'severity', 'summary', 'users', 'product', 'product_version', 'expected_resolution_date', 'associated_issues'); $data = array(); foreach ($keys as $key) { if (isset($_POST[$key])) { $data[$key] = $_POST[$key]; } } $prj_id = Auth::getCurrentProject(); $current_usr_id = Auth::getUserID(); $usr_id = $current_usr_id; // if we are creating an issue for a customer, put the // main customer contact as the reporter for it if (CRM::hasCustomerIntegration($prj_id)) { $crm = CRM::getInstance($prj_id); $contact_usr_id = User::getUserIDByContactID($data['contact']); if (empty($contact_usr_id)) { $contact_usr_id = $usr_id; } $data['reporter'] = $contact_usr_id; } else { $data['reporter'] = $usr_id; } $data['msg_id'] = Mail_Helper::generateMessageID(); $issue_id = self::insertIssue($prj_id, $data); if ($issue_id == -1) { return -1; } $has_RR = false; $info = User::getNameEmail($usr_id); // log the creation of the issue History::add($issue_id, $current_usr_id, 'issue_opened', 'Issue opened by {user}', array('user' => User::getFullName($current_usr_id))); $clone_iss_id = isset($_POST['clone_iss_id']) ? (int) $_POST['clone_iss_id'] : null; if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $current_usr_id)) { History::add($issue_id, $current_usr_id, 'issue_cloned_from', 'Issue cloned from #{issue_id}', array('issue_id' => $clone_iss_id)); History::add($clone_iss_id, $current_usr_id, 'issue_cloned_to', 'Issue cloned to #{issue_id}', array('issue_id' => $issue_id)); self::addAssociation($issue_id, $clone_iss_id, $usr_id, true); } $emails = array(); if (CRM::hasCustomerIntegration($prj_id)) { $customer = $crm->getCustomer($data['customer']); $contract = $crm->getContract($data['contract']); if (!empty($data['contact_extra_emails']) && count($data['contact_extra_emails']) > 0) { $emails = $data['contact_extra_emails']; } // add the primary contact to the notification list if (isset($data['add_primary_contact']) && $data['add_primary_contact'] == 'yes') { $contact_email = User::getEmailByContactID($data['contact']); if (!empty($contact_email)) { $emails[] = $contact_email; } } // if there are any technical account managers associated with this customer, add these users to the notification list $managers = $customer->getEventumAccountManagers(); foreach ($managers as $manager) { $emails[] = $manager['usr_email']; } } // add the reporter to the notification list $emails[] = $info['usr_email']; $emails = array_unique($emails); foreach ($emails as $address) { Notification::subscribeEmail($usr_id, $issue_id, $address, Notification::getDefaultActions($issue_id, $address, 'new_issue')); } // only assign the issue to an user if the associated customer has any technical account managers $users = array(); $has_TAM = false; if (CRM::hasCustomerIntegration($prj_id) && count($managers) > 0) { foreach ($managers as $manager) { if ($manager['cam_type'] == 'intpart') { continue; } $users[] = $manager['cam_usr_id']; self::addUserAssociation($usr_id, $issue_id, $manager['cam_usr_id'], false); History::add($issue_id, $usr_id, 'issue_auto_assigned', 'Issue auto-assigned to {assignee} (TAM)', array('assignee' => User::getFullName($manager['cam_usr_id']))); } $has_TAM = true; } // now add the user/issue association (aka assignments) if (!empty($data['users']) && count($data['users']) > 0) { foreach ($data['users'] as $user) { $actions = Notification::getDefaultActions($issue_id, User::getEmail($user), 'new_issue'); Notification::subscribeUser($usr_id, $issue_id, $user, $actions); self::addUserAssociation($usr_id, $issue_id, $user); if ($user != $usr_id) { $users[] = $user; } } } else { // only use the round-robin feature if this new issue was not // already assigned to a customer account manager if (@count($managers) < 1) { $assignee = Round_Robin::getNextAssignee($prj_id); // assign the issue to the round robin person if (!empty($assignee)) { $users[] = $assignee; self::addUserAssociation($usr_id, $issue_id, $assignee, false); History::add($issue_id, APP_SYSTEM_USER_ID, 'rr_issue_assigned', 'Issue auto-assigned to {assignee} (RR)', array('assignee' => User::getFullName($assignee))); $has_RR = true; } } } // set product and version if (isset($data['product']) && $data['product'] != '-1') { Product::addIssueProductVersion($issue_id, $data['product'], $data['product_version']); } // process any files being uploaded // from ajax upload, attachment file ids $iaf_ids = !empty($_POST['iaf_ids']) ? explode(',', $_POST['iaf_ids']) : null; // if no iaf_ids passed, perhaps it's old style upload // TODO: verify that the uploaded file(s) owner is same as attachment owner. if (!$iaf_ids && isset($_FILES['file'])) { $iaf_ids = Attachment::addFiles($_FILES['file']); } if ($iaf_ids) { Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, false, 'Files uploaded at issue creation time'); } // need to associate any emails ? if (!empty($data['attached_emails'])) { $items = explode(',', $data['attached_emails']); Support::associate($usr_id, $issue_id, $items); } // need to notify any emails being converted into issues ? if (@count($data['notify_senders']) > 0) { $recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $data['notify_senders'], @$data['customer']); } else { $recipients = array(); } // need to process any custom fields ? if (@count($data['custom_fields']) > 0) { foreach ($data['custom_fields'] as $fld_id => $value) { Custom_Field::associateIssue($issue_id, $fld_id, $value); } } // also send a special confirmation email to the customer contact if (@$data['notify_customer'] == 'yes' && !empty($data['contact'])) { $contact = $contract->getContact($data['contact']); // also need to pass the list of sender emails already notified, // so we can avoid notifying the same person again $contact_email = User::getEmailByContactID($data['contact']); if (@(!in_array($contact_email, $recipients))) { $contact->notifyNewIssue($issue_id); } // now check for additional emails in contact_extra_emails if (@count($data['contact_extra_emails']) > 0) { $notification_emails = $data['contact_extra_emails']; foreach ($notification_emails as $notification_email) { if (@(!in_array($notification_email, $recipients))) { try { $notification_contact = $crm->getContactByEmail($notification_email); $notification_contact->notifyNewIssue($issue_id); } catch (ContactNotFoundException $e) { } } } } } // handle associated issues if (isset($data['associated_issues'])) { $associated_issues = explode(',', $data['associated_issues']); if ($clone_iss_id) { $associated_issues[] = $clone_iss_id; } self::updateAssociatedIssuesRelations($issue_id, $associated_issues); } Workflow::handleNewIssue($prj_id, $issue_id, $has_TAM, $has_RR); // also notify any users that want to receive emails anytime a new issue is created Notification::notifyNewIssue($prj_id, $issue_id); return $issue_id; }