$search_range = cleanvar($_REQUEST['search_range']);
$search_date = cleanvar($_REQUEST['search_date']);
$search_user = cleanvar($_REQUEST['search_user']);
$action = cleanvar($_REQUEST['action']);
include APPLICATION_INCPATH . 'htmlheader.inc.php';
// show search incidents form
if (empty($action)) {
echo "<h2>" . icon('search', 32) . " ";
echo "{$strSearch} ({$strAdvanced})</h2>";
echo "<form action=\"{$_SERVER['PHP_SELF']}\" method='get'>";
echo "<table class='vertical'>";
echo "<tr><th colspan='2'>{$strIncidents}</th><tr>\n";
echo "<tr><th>{$strTitle}:</th><td><input maxlength='100' name='search_title' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strIncident} ID:</th><td><input maxlength='100' name='search_id' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strExternalID}:</th><td><input maxlength='100' name='search_externalid' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strServiceLevel}:</th><td>" . serviceleveltag_drop_down('search_servicelevel', 0, TRUE) . "</td></tr>\n";
echo "<tr><th>{$strContact}:</th><td><input maxlength='100' name='search_contact' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strPriority}:</th><td>" . priority_drop_down('search_priority', 0) . "</td></tr>\n";
echo "<tr><th>{$strProduct}:</th><td>" . product_drop_down('search_product', 0) . "</td></tr>\n";
echo "<tr><th>{$strDetails}:</th><td><input maxlength='100' name='search_details' size='30' type='text' /></td></tr>\n";
echo "<tr><th>{$strStatus}<br />{$strOpen}/{$strClosed}:</th><td>";
echo "<select size='1' name='search_range'>";
echo "<option selected='selected' value='All'>{$strAll}</option>";
echo "<option value='Open'>{$strAllOpen}</option>";
echo "<option value='Closed'>{$strAllClosed}</option>";
echo "</select>\n";
echo "</td></tr>\n";
echo "<tr><th>{$strLastUpdated}:</th><td width='300'>";
echo "<select size='1' name='search_date'>";
echo "<option selected='selected' value='All'>{$strAll}</option>";
echo "<option value='Recent180'>" . sprintf($strPreviousXMonths, 6) . "</option>";
$updaterow = mysql_fetch_array($result);
$mailed_body_text = $updaterow['bodytext'];
$sql = "SELECT subject FROM `{$dbTempIncoming}` WHERE updateid={$updateid}";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
$updaterow = mysql_fetch_array($result);
$mailed_subject = $updaterow['subject'];
echo "<tr><td><label for='incidenttitle'>{$strIncidentTitle}</label><br />";
echo "<input class='required' maxlength='200' id='incidenttitle' ";
echo "name='incidenttitle' size='50' type='text' value=\"" . htmlspecialchars($mailed_subject, ENT_QUOTES) . "\" />";
echo " <span class='required'>{$strRequired}</span></td>\n";
echo "<td>";
if ($type == 'free') {
echo "<th>{$strServiceLevel}</th><td>" . serviceleveltag_drop_down('servicelevel', $CONFIG['default_service_level'], TRUE) . "</td>";
echo "<th>{$strSkill}</th><td>" . skill_drop_down('software', 0) . "</td></tr>";
} else {
echo "<label for='software'>{$strSkill}</label><br />" . softwareproduct_drop_down('software', 1, $productid);
}
echo "</td></tr>";
echo "<tr><td colspan='2'> </td></tr>\n";
echo "<tr><th>{$strProblemDescription}<br /><span style='font-weight: normal'>{$strReceivedByEmail}</span></th>";
echo "<td>" . parse_updatebody($mailed_body_text) . "</td></tr>\n";
echo "<tr><td class='shade1' colspan='2'> </td></tr>\n";
}
echo "<tr><td><strong>{$strNextAction}</strong><br />";
// echo "<input type='text' name='nextaction' maxlength='50' size='30' value='Initial Response' /><br /><br />";
echo show_next_action();
echo "</td>";
echo "<td colspan='2'>";
/**
* HTML for a config variable input box
* @author Ivan Lucas
* @param string $setupvar The setup variable key name
* @param bool $showvarnames Whether to display the config variable name
* @returns string HTML
*/
function cfgVarInput($setupvar, $showvarnames = FALSE)
{
global $CONFIG, $CFGVAR;
if ($CFGVAR[$setupvar]['type'] == 'languageselect' or $CFGVAR[$setupvar]['type'] == 'languagemultiselect') {
$available_languages = available_languages();
}
$html .= "<div class='configvar'>";
if ($CFGVAR[$setupvar]['title'] != '') {
$title = $CFGVAR[$setupvar]['title'];
} else {
$title = $setupvar;
}
$html .= "<h4>{$title}</h4>";
if ($CFGVAR[$setupvar]['help'] != '') {
$html .= "<p class='helptip'>{$CFGVAR[$setupvar]['help']}</p>\n";
}
$value = '';
if (!$cfg_file_exists or $cfg_file_exists and $cfg_file_writable) {
$value = $CONFIG[$setupvar];
if (is_bool($value)) {
if ($value == TRUE) {
$value = 'TRUE';
} else {
$value = 'FALSE';
}
} elseif (is_array($value)) {
if (is_assoc($value)) {
$value = "array(" . implode_assoc('=>', ',', $value) . ")";
} else {
$value = "array(" . implode(',', $value) . ")";
}
}
if ($setupvar == 'db_password' and $_REQUEST['action'] != 'reconfigure') {
$value = '';
}
}
$value = stripslashes($value);
switch ($CFGVAR[$setupvar]['type']) {
case 'select':
$html .= "<select name='{$setupvar}' id='{$setupvar}'>";
if (empty($CFGVAR[$setupvar]['options'])) {
$CFGVAR[$setupvar]['options'] = "TRUE|FALSE";
}
$options = explode('|', $CFGVAR[$setupvar]['options']);
foreach ($options as $option) {
$html .= "<option value=\"{$option}\"";
if ($option == $value) {
$html .= " selected='selected'";
}
$html .= ">{$option}</option>\n";
}
$html .= "</select>";
break;
case 'percent':
$html .= "<select name='{$setupvar}' id='{$setupvar}'>";
for ($i = 0; $i <= 100; $i++) {
$html .= "<option value=\"{$i}\"";
if ($i == $value) {
$html .= " selected='selected'";
}
$html .= ">{$i}</option>\n";
}
$html .= "</select>%";
break;
case 'interfacestyleselect':
$html .= interfacestyle_drop_down($setupvar, $value);
break;
case 'languageselect':
if (empty($value)) {
$value = $_SESSION['lang'];
}
$html .= array_drop_down($available_languages, $setupvar, $value, '', TRUE);
break;
case 'languagemultiselect':
if (empty($value)) {
foreach ($available_languages as $code => $lang) {
$value[] = $code;
}
$checked = TRUE;
} else {
$checked = FALSE;
$replace = array('array(', ')', "'");
$value = str_replace($replace, '', $value);
$value = explode(',', $value);
}
$html .= array_drop_down($available_languages, $setupvar, $value, '', TRUE, TRUE);
$attributes = "onchange=\"toggle_multiselect('{$setupvar}[]')\"";
$html .= "<label>" . html_checkbox($setupvar . 'checkbox', $checked, "");
$html .= $GLOBALS['strAll'] . "</label>";
break;
case 'slaselect':
$html .= serviceleveltag_drop_down($setupvar, $value, TRUE);
break;
case 'userselect':
$html .= user_drop_down($setupvar, $value, FALSE, FALSE, '', TRUE);
break;
case 'siteselect':
$html .= site_drop_down($setupvar, $value, FALSE);
break;
case 'userstatusselect':
$html .= userstatus_drop_down($setupvar, $value);
break;
case 'roleselect':
$html .= role_drop_down($setupvar, $value);
break;
case 'number':
$html .= "<input type='text' name='{$setupvar}' id='{$setupvar}' size='7' value=\"{$value}\" />";
break;
case '1darray':
$replace = array('array(', ')', "'");
$value = str_replace($replace, '', $value);
$html .= "<input type='text' name='{$setupvar}' id='{$setupvar}' size='60' value=\"{$value}\" />";
break;
case '2darray':
$replace = array('array(', ')', "'", '\\r', '\\n');
$value = str_replace($replace, '', $value);
$value = str_replace(',', "\n", $value);
$html .= "<textarea name='{$setupvar}' id='{$setupvar}' cols='60' rows='10'>{$value}</textarea>";
break;
case 'password':
$html .= "<input type='password' id='cfg{$setupvar}' name='{$setupvar}' size='16' value=\"{$value}\" /> " . password_reveal_link("cfg{$setupvar}");
break;
case 'ldappassword':
$html .= "<input type='password' id='cfg{$setupvar}' name='{$setupvar}' size='16' value=\"{$value}\" /> " . password_reveal_link("cfg{$setupvar}");
$html .= " <a href='javascript:void(0);' onclick=\"checkLDAPDetails('status{$setupvar}');\">{$GLOBALS['strCheckLDAPDetails']}</a>";
break;
case 'text':
default:
if (strlen($CONFIG[$setupvar]) < 65) {
$html .= "<input type='text' name='{$setupvar}' id='{$setupvar}' size='60' value=\"{$value}\" />";
} else {
$html .= "<textarea name='{$setupvar}' id='{$setupvar}' cols='60' rows='10'>{$value}</textarea>";
}
}
if (!empty($CFGVAR[$setupvar]['unit'])) {
$html .= " {$CFGVAR[$setupvar]['unit']}";
}
if (!empty($CFGVAR[$setupvar]['helplink'])) {
$html .= ' ' . help_link($CFGVAR[$setupvar]['helplink']);
}
if ($setupvar == 'db_password' and $_REQUEST['action'] != 'reconfigure' and $value != '') {
$html .= "<p class='info'>The current password setting is not shown</p>";
}
if ($showvarnames) {
$html .= "<br />(<var>\$CONFIG['{$setupvar}']</var>)";
}
if ($CFGVAR[$setupvar]['statusfield'] == 'TRUE') {
$html .= "<div id='status{$setupvar}'></div>";
}
$html .= "</div>";
$html .= "<br />\n";
if ($c == 1) {
$c == 2;
} else {
$c = 1;
}
return $html;
}
