$mailed_subject = $updaterow['subject'];
echo "<tr><td><label for='incidenttitle'>{$strIncidentTitle}</label><br />";
echo "<input class='required' maxlength='200' id='incidenttitle' ";
echo "name='incidenttitle' size='50' type='text' value=\"" . htmlspecialchars($mailed_subject, ENT_QUOTES) . "\" />";
echo " <span class='required'>{$strRequired}</span></td>\n";
echo "<td>";
if ($type == 'free') {
echo "<th>{$strServiceLevel}</th><td>" . serviceleveltag_drop_down('servicelevel', $CONFIG['default_service_level'], TRUE) . "</td>";
echo "<th>{$strSkill}</th><td>" . skill_drop_down('software', 0) . "</td></tr>";
} else {
echo "<label for='software'>{$strSkill}</label><br />" . softwareproduct_drop_down('software', 1, $productid);
}
echo "</td></tr>";
echo "<tr><td colspan='2'> </td></tr>\n";
echo "<tr><th>{$strProblemDescription}<br /><span style='font-weight: normal'>{$strReceivedByEmail}</span></th>";
echo "<td>" . parse_updatebody($mailed_body_text) . "</td></tr>\n";
echo "<tr><td class='shade1' colspan='2'> </td></tr>\n";
}
echo "<tr><td><strong>{$strNextAction}</strong><br />";
// echo "<input type='text' name='nextaction' maxlength='50' size='30' value='Initial Response' /><br /><br />";
echo show_next_action();
echo "</td>";
echo "<td colspan='2'>";
echo "<strong>{$strVisibleToCustomer}</strong><br />\n";
echo "<label><input name='cust_vis' type='checkbox' checked='checked' /> {$strVisibleToCustomer}</label>";
echo help_link('VisibleToCustomer') . "<br />";
echo "<label><input name='send_email' type='checkbox' checked='checked' /> ";
echo "{$strSendOpeningEmailDesc}</label><br />";
echo "<strong>{$strPriority}</strong><br />" . priority_drop_down("priority", 1, 4, FALSE) . " </td></tr>";
echo "</table>\n";
echo "<input type='hidden' name='win' value='{$win}' />";
function dashboard_user_incidents_display($dashletid)
{
global $user;
global $sit;
global $now;
global $GLOBALS;
global $CONFIG;
global $iconset;
global $dbIncidents, $dbContacts, $dbPriority;
$user = "******";
// Create SQL for chosen queue
// If you alter this SQL also update the function user_activeincidents($id)
if ($user == 'current') {
$user = $sit[2];
}
// If the user is passed as a username lookup the userid
if (!is_number($user) and $user != 'current' and $user != 'all') {
$usql = "SELECT id FROM `{$dbUsers}` WHERE username='******' LIMIT 1";
$uresult = mysql_query($usql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
if (mysql_num_rows($uresult) >= 1) {
list($user) = mysql_fetch_row($uresult);
} else {
$user = $sit[2];
}
// force to current user if username not found
}
$sql = "WHERE i.contact = c.id AND i.priority = p.id ";
if ($user != 'all') {
$sql .= "AND (owner='{$user}' OR towner='{$user}') ";
}
$queue = 1;
//we still need this for the included page so the incidents are coloured correctly
//the only case we're really interested in
$sql .= "AND (status!='2') ";
// not closed
// the "1=2" obviously false else expression is to prevent records from showing unless the IF condition is true
$sql .= "AND ((timeofnextaction > 0 AND timeofnextaction < {$now}) OR ";
$sql .= "(IF ((status >= 5 AND status <=8), ({$now} - lastupdated) > ({$CONFIG['regular_contact_days']} * 86400), 1=2 ) ";
// awaiting
$sql .= "OR IF (status='1' OR status='3' OR status='4', 1=1 , 1=2) ";
// active, research, left message - show all
$sql .= ") AND timeofnextaction < {$now} ) ";
$selectsql = "SELECT i.id, externalid, title, owner, towner, priority, status, siteid, forenames, surname, email, i.maintenanceid, ";
$selectsql .= "servicelevel, softwareid, lastupdated, timeofnextaction, ";
$selectsql .= "(timeofnextaction - {$now}) AS timetonextaction, opened, ({$now} - opened) AS duration, closed, (closed - opened) AS duration_closed, type, ";
$selectsql .= "({$now} - lastupdated) AS timesincelastupdate ";
$selectsql .= "FROM `{$dbIncidents}` AS i, `{$dbContacts}` AS c, `{$dbPriority}` AS p ";
// Create SQL for Sorting
switch ($sort) {
case 'id':
$sql .= " ORDER BY id {$sortorder}";
break;
case 'title':
$sql .= " ORDER BY title {$sortorder}";
break;
case 'contact':
$sql .= " ORDER BY c.surname {$sortorder}, c.forenames {$sortorder}";
break;
case 'priority':
$sql .= " ORDER BY priority {$sortorder}, lastupdated ASC";
break;
case 'status':
$sql .= " ORDER BY status {$sortorder}";
break;
case 'lastupdated':
$sql .= " ORDER BY lastupdated {$sortorder}";
break;
case 'duration':
$sql .= " ORDER BY duration {$sortorder}";
break;
case 'nextaction':
$sql .= " ORDER BY timetonextaction {$sortorder}";
break;
default:
$sql .= " ORDER BY priority DESC, lastupdated ASC";
break;
}
$sql = $selectsql . $sql;
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
$rowcount = mysql_num_rows($result);
// Toggle Sorting Order
if ($sortorder == 'ASC') {
$newsortorder = 'DESC';
} else {
$newsortorder = 'ASC';
}
// build querystring for hyperlinks
$querystring = "?user={$user}&queue={$queue}&type={$type}&";
if ($user == 'all') {
//echo "<p align='center'>There are <strong>{$rowcount}</strong> incidents in this list.</p>";
echo "<p align='center'>" . sprintf($strThereAreXIncidentsInThisList, $rowcount) . "</p>";
}
$mode = "min";
// Print message if no incidents were listed
if (mysql_num_rows($result) >= 1) {
// Incidents Table
$incidents_minimal = true;
//include ('incidents_table.inc.php');
$shade = 'shade1';
echo "<table summary=\"{$strIncidents}\">";
while ($row = mysql_fetch_array($result)) {
list($update_userid, $update_type, $update_currentowner, $update_currentstatus, $update_body, $update_timestamp, $update_nextaction, $update_id) = incident_lastupdate($row['id']);
$update_body = parse_updatebody($update_body);
echo "<tr><td class='{$shade}'>";
echo "<a href='javascript:incident_details_window({$row['id']})' class='info'>";
echo "{$row['id']} - {$row['title']} {$GLOBALS['strFor']} {$row['forenames']} {$row['surname']}";
if (!empty($update_body) and $update_body != '...') {
echo "<span>{$update_body}</span>";
}
echo "</a></td></tr>\n";
if ($shade == 'shade1') {
$shade = 'shade2';
} else {
$shade = 'shade1';
}
}
echo "</table>";
} else {
echo "<p align='center'>{$GLOBALS['strNoRecords']}</p>";
}
}
echo "Final Solution by <strong>" . user_realname($updates['userid'], TRUE) . "</strong>";
break;
default:
echo "Updated by <strong>" . user_realname($updates['userid'], TRUE) . "</strong>";
if ($updates['customervisibility'] == 'show') {
echo " (Customer Visible)";
}
break;
}
if ($updates['nextaction'] != '') {
echo " Next Action: <strong>" . $updates['nextaction'] . '</strong>';
}
echo " - {$update_timestamp_string}</th></tr>";
echo "<tr><td class='shade2' width='100%'>";
$updatecounter++;
echo parse_updatebody($updates['bodytext']);
echo "</td></tr>";
echo "</table>";
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
}
} else {
// check that the incident is still open. i.e. status not = closed
if (incident_status($incidentid) != STATUS_CLOSED) {
$moved_attachments = TRUE;
// update the incident record, change the incident status to active
$sql = "UPDATE `{$dbIncidents}` SET status='1', lastupdated='{$now}', timeofnextaction='0' WHERE id='{$incidentid}'";
mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_ERROR);
}
$old_path = $CONFIG['attachment_fspath'] . 'updates' . $fsdelim;
function dashboard_watch_incidents_display($dashletid)
{
global $CONFIG, $sit;
$html = "<script type='text/javascript'>\n //<![CDATA[\n function statusform_submit(user)\n {\n URL = \"incidents.php?status=\" + window.document.statusform.status.options[window.document.statusform.status.selectedIndex].value + \"&user=\" + user;\n window.confirm(URL);\n window.location.href = URL;\n }\n //]]>\n </script>";
// FIXME, commented out the queue selector, needs recoding to work with one-file dashboards - Ivan 22May08
// $html .= "<form action='{$_SERVER['PHP_SELF']}' style='text-align: center;'>";
// $html .= "{$GLOBALS['strQueue']}: <select class='dropdown' name='queue' onchange='window.location.href=this.options[this.selectedIndex].value'>\n";
// $html .= "<option ";
// if ($queue == 5)
// {
// $html .= "selected='selected' ";
// }
// $html .= "value=\"javascript:get_and_display('display_watch_incidents.inc.php?queue=5','watch_incidents_windows');\">{$GLOBALS['strAll']}</option>\n";
// $html .= "<option ";
// if ($queue == 1)
// {
// $html .= "selected='selected' ";
// }
// $html .= "value=\"javascript:get_and_display('display_watch_incidents.inc.php?queue=1','watch_incidents_windows');\">{$GLOBALS['strActionNeeded']}</option>\n";
// $html .= "<option ";
// if ($queue == 3)
// {
// $html .= "selected='selected' ";
// }
// $html .= "value=\"javascript:get_and_display('display_watch_incidents.inc.php?queue=3','watch_incidents_windows');\">{$GLOBALS['strAllOpen']}</option>\n";
// $html .= "</select>\n";
// $html .= "</form>";
$sql = "SELECT type, id FROM `{$CONFIG['db_tableprefix']}dashboard_watch_incidents` WHERE userid = {$sit[2]} ORDER BY type";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error(mysql_error() . $sql, E_USER_WARNING);
}
if (mysql_num_rows($result) > 0) {
$header_printed = FALSE;
$previous = 0;
while ($obj = mysql_fetch_object($result)) {
if ($obj->type != 3 and $previous == 3) {
$html .= "</table>";
}
if ($obj->type == 3 and !$header_printed) {
$html .= "<table>";
} else {
if ($obj->type != 3) {
$html .= "<table>";
}
}
switch ($obj->type) {
case '0':
//Site
$sql = "SELECT i.id, i.title, i.status, i.servicelevel, i.maintenanceid, i.priority, c.forenames, c.surname, c.siteid ";
$sql .= "FROM `{$GLOBALS['dbIncidents']}` AS i, `{$GLOBALS['dbContacts']}` AS c ";
$sql .= "WHERE i.contact = c.id AND c.siteid = {$obj->id} ";
$sql .= "AND i.status != " . STATUS_CLOSED . " AND i.status != " . STATUS_CLOSING . " ";
$lsql = "SELECT name FROM `{$GLOBALS['dbSites']}` WHERE id = {$obj->id}";
$lresult = mysql_query($lsql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
$lobj = mysql_fetch_object($lresult);
$html .= "<tr><th colspan='3'>{$lobj->name} ({$GLOBALS['strSite']})</th></tr>";
break;
case '1':
//contact
$sql = "SELECT i.id, i.title, i.status, i.servicelevel, i.maintenanceid, i.priority, c.forenames, c.surname, c.siteid ";
$sql .= "FROM `{$GLOBALS['dbIncidents']}` AS i, `{$GLOBALS['dbContacts']}` AS c ";
$sql .= "WHERE i.contact = c.id AND i.contact = {$obj->id} ";
$sql .= "AND i.status != " . STATUS_CLOSED . " AND i.status != " . STATUS_CLOSING . " ";
$lsql = "SELECT forenames, surname FROM `{$GLOBALS['dbContacts']}` WHERE id = {$obj->id} ";
$lresult = mysql_query($lsql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
$lobj = mysql_fetch_object($lresult);
$html .= "<tr><th colspan='3'>{$lobj->forenames} {$lobj->surname} ({$GLOBALS['strContact']})</th></tr>";
break;
case '2':
//engineer
$sql = "SELECT i.id, i.title, i.status, i.servicelevel, i.maintenanceid, i.priority, c.forenames, c.surname, c.siteid ";
$sql .= "FROM `{$GLOBALS['dbIncidents']}` AS i, `{$GLOBALS['dbContacts']}` AS c ";
$sql .= "WHERE i.contact = c.id AND (i.owner = {$obj->id} OR i.towner = {$obj->id}) ";
$sql .= "AND i.status != " . STATUS_CLOSED . " AND i.status != " . STATUS_CLOSING . " ";
$lsql = "SELECT realname FROM `{$GLOBALS['dbUsers']}` WHERE id = {$obj->id}";
$lresult = mysql_query($lsql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
$lobj = mysql_fetch_object($lresult);
$html .= "<tr><th colspan='3'>";
$html .= sprintf($GLOBALS['strIncidentsForEngineer'], $lobj->realname);
$html .= "</th></tr>";
break;
case '3':
//incident
$sql = "SELECT i.id, i.title, i.status, i.servicelevel, i.maintenanceid, i.priority ";
$sql .= "FROM `{$GLOBALS['dbIncidents']}` AS i ";
$sql .= "WHERE i.id = {$obj->id} ";
//$sql .= "AND incidents.status != 2 AND incidents.status != 7";
break;
default:
$sql = '';
}
if (!empty($sql)) {
switch ($queue) {
case 1:
// awaiting action
$sql .= "AND ((timeofnextaction > 0 AND timeofnextaction < {$now}) OR ";
$sql .= "(IF ((status >= 5 AND status <=8), ({$now} - lastupdated) > ({$CONFIG['regular_contact_days']} * 86400), 1=2 ) ";
// awaiting
$sql .= "OR IF (status='1' OR status='3' OR status='4', 1=1 , 1=2) ";
// active, research, left message - show all
$sql .= ") AND timeofnextaction < {$now} ) ";
break;
case 3:
// All Open
$sql .= "AND status!='2' ";
break;
case 5:
// ALL
// ALL
default:
break;
}
$iresult = mysql_query($sql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
if (mysql_num_rows($iresult) > 0) {
if ($obj->type == 3 and !$header_printed) {
$html .= "<tr><th colspan='4'>{$GLOBALS['strIncidents']}</th></tr>";
$html .= "<tr>";
$html .= colheader('id', $GLOBALS['strID']);
$html .= colheader('title', $GLOBALS['strTitle']);
//$html .= colheader('customer', $GLOBALS['strCustomer']);
$html .= colheader('status', $GLOBALS['strStatus']);
$html .= "</tr>\n";
$header_printed = TRUE;
} else {
if ($obj->type != 3) {
$html .= "<tr>";
$html .= colheader('id', $GLOBALS['strID']);
$html .= colheader('title', $GLOBALS['strTitle']);
//$html .= colheader('customer', $GLOBALS['strCustomer']);
$html .= colheader('status', $GLOBALS['strStatus']);
$html .= "</tr>\n";
}
}
$shade = 'shade1';
while ($incident = mysql_fetch_object($iresult)) {
$html .= "<tr class='{$shade}'>";
$html .= "<td>{$incident->id}</td>";
$html .= "<td><a href='javascript:incident_details_window({$incident->id}) ' class='info'>" . $incident->title;
$html .= "<span><strong>{$GLOBALS['strCustomer']}:</strong> " . sprintf($GLOBALS['strXofX'], "{$incident->forenames} {$incident->surname}", site_name($incident->siteid));
list($update_userid, $update_type, $update_currentowner, $update_currentstatus, $update_body, $update_timestamp, $update_nextaction, $update_id) = incident_lastupdate($incident->id);
$update_body = parse_updatebody($update_body);
if (!empty($update_body) and $update_body != '...') {
$html .= "<br />{$update_body}";
}
$html .= "</span></a></td>";
$html .= "<td>" . incidentstatus_name($incident->status) . "</td>";
$html .= "</tr>\n";
if ($shade == 'shade1') {
$shade = 'shade2';
} else {
$shade = 'shade1';
}
}
} else {
if ($obj->type == 3 and !$header_printed) {
$html .= "<tr><th colspan='3'>{$GLOBALS['strIncidents']}</th></tr>";
$html .= "<tr><td colspan='3'>{$GLOBALS['strNoIncidents']}</td></tr>\n";
$header_printed = TRUE;
} else {
if ($obj->type != 3) {
$html .= "<tr><td colspan='3'>{$GLOBALS['strNoIncidents']}</td></tr>\n";
}
}
}
}
if ($obj->type == 3 and !$header_printed) {
$html .= "</table>\n";
}
$previous = $obj->type;
}
} else {
$html .= "<p align='center'>{$GLOBALS['strNoRecords']}</p>";
}
return $html;
}
/**
* @author Tom Gerrard
*/
function generate_row($update)
{
global $CONFIG, $sit;
if (empty($update['fromaddr']) and !empty($update['from'])) {
$update['fromaddr'] = $update['from'];
}
$update['fromaddr'] = strtolower($update['fromaddr']);
if (strlen($update['bodytext']) > 1003) {
$updatebodytext = substr($update['bodytext'], 0, 1000) . '…';
} else {
$updatebodytext = $update['bodytext'];
}
$search = array('<b>', '</b>', '<i>', '</i>', '<u>', '</u>', '<', '>');
$replace = '';
$updatebodytext = htmlspecialchars(str_replace($search, $replace, $updatebodytext));
if ($updatebodytext == '') {
$updatebodytext = ' ';
}
$shade = 'shade1';
if ($update['contactid'] != 0) {
$shade = 'idle';
} else {
if (!empty($update['fromaddr'])) {
// Have a look if we've got a user with this email address
$sql = "SELECT COUNT(id) FROM `{$GLOBALS['dbUsers']}` WHERE email LIKE '%{$update['fromaddr']}%'";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
list($contactmatches) = mysql_fetch_row($result);
if ($contactmatches > 0) {
$shade = 'notice';
}
}
}
$pluginshade = plugin_do('holdingqueue_rowshade', $update);
$shade = $pluginshade ? $pluginshade : $shade;
$html_row = "<tr class='{$shade}'>";
$html_row .= "<td style='text-align: center'>";
if ($update['locked'] == $sit[2] or empty($update['locked'])) {
$html_row .= "<input type='checkbox' name='selected[]' value='" . $update['updateid'] . "' />";
}
$html_row .= "</td>";
$html_row .= "<td align='center' width='20%'>" . date($CONFIG['dateformat_datetime'], $update['timestamp']) . '</td>';
$html_row .= "<td width='20%'>";
if (!empty($update['contactid']) and $update['fromaddr'] == contact_email($update['contactid'])) {
$html_row .= gravatar($update['fromaddr'], 16) . ' ';
$contact_realname = contact_realname($update['contactid']);
$html_row .= "<a href='contact_details.php?id={$update['contactid']}' class='info'>";
$html_row .= "{$contact_realname}<span>" . htmlentities($update['fromaddr'], ENT_QUOTES, $GLOBALS['i18ncharset']) . "</span></a>";
$html_row .= " of " . contact_site($update['contactid']);
if ($update['emailfrom'] != $contact_realname) {
$html_row .= "<br />\n";
$html_row .= htmlentities($update['emailfrom'], ENT_QUOTES, $GLOBALS['i18ncharset']);
}
} else {
$html_row .= gravatar($update['fromaddr'], 16) . ' ';
$html_row .= "<a href=\"mailto:{$update['fromaddr']}\">{$update['fromaddr']}</a><br />\n";
$html_row .= htmlentities($update['emailfrom'], ENT_QUOTES, $GLOBALS['i18ncharset']);
}
$html_row .= "</td>";
$html_row .= "<td width='20%'><a href=\"javascript:incident_details_window('{$update['tempid']}','incomingview');\" id='update{$update['id']}' class='info'>";
// $html_row.="<td width='20%'><a href=\"javascript:void(0);\" id='update{$update['id']}' class='info' style='cursor:help;'>";
if (empty($update['subject'])) {
$update['subject'] = $GLOBALS['strUntitled'];
}
$html_row .= htmlentities($update['subject'], ENT_QUOTES, $GLOBALS['i18ncharset']);
$html_row .= '<span>' . parse_updatebody($updatebodytext) . '</span></a></td>';
$span = sprintf($GLOBALS['strByX'], user_realname($update['reason_user'])) . "<br />";
$span .= sprintf($GLOBALS['strOnxAtY'], ldate($CONFIG['dateformat_date'], mysql2date($update['reason_time'])), ldate($CONFIG['dateformat_time'], mysql2date($update['reason_time'])));
$html_row .= "<td align='center' width='20%'><a class='info'>{$update['reason']}<span>{$span}</span></a></td>";
$html_row .= "<td align='center' width='20%'>";
if ($update['locked'] != $sit[2] && $update['locked'] > 0) {
$html_row .= sprintf($strLockedByX, user_realname($update['locked'], TRUE));
} else {
if ($update['locked'] == $sit[2]) {
$html_row .= "<a href='{$_SERVER['PHP_SELF']}?unlock={$update['tempid']}'";
$html_row .= " title='{$strUnlockThisToBeModifiedByOther}'> {$GLOBALS['strUnlock']}</a> | ";
} else {
$html_row .= "<a href=\"javascript:incident_details_window('{$update['tempid']}'";
$html_row .= ",'incomingview');\" id='update{$update['id']}' class='info'";
$html_row .= " title='View and lock this held e-mail'>{$GLOBALS['strView']}</a> | ";
}
if ($update['reason_id'] == 2) {
$html_row .= "<a href='incident_reopen.php?id={$update['incident_id']}&updateid={$update['updateid']}'>{$GLOBALS['strReopen']}</a> | ";
}
$html_row .= "<a href='delete_update.php?updateid=" . $update['id'] . "&tempid=" . $update['tempid'] . "&timestamp=" . $update['timestamp'] . "' title='{$strRemoveThisPermanently}' onclick=\"return confirm_action('{$GLOBALS['strAreYouSureDelete']}');\"> {$GLOBALS['strDelete']}</a>";
}
$html_row .= "</td></tr>\n";
return $html_row;
}
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
$update = mysql_fetch_object($uresult);
echo "<div class='detailhead'>";
echo "<div class='detaildate'>";
if (!empty($update->timestamp)) {
echo date($CONFIG['dateformat_datetime'], $update->timestamp);
}
echo "</div>";
echo icon('email', 16);
echo " {$incoming->subject}";
if (empty($_REQUEST['reply'])) {
echo " — <a href='{$_SERVER['PHP_SELF']}?id={$displayid}&reply=true'>{$strReply}</a>";
}
echo "</div>";
echo "<div class='detailentry'>\n";
if (!empty($_REQUEST['reply'])) {
echo "{$strSubject}: <input type='text' value=\"Re: {$incoming->subject}\" size='40' />";
echo "<textarea style='width: 98%' rows='30'>";
echo quote_message($update->bodytext);
echo "</textarea>";
} else {
echo parse_updatebody($update->bodytext, FALSE);
}
echo "</div>";
echo "<p><a href='{$_SERVER['PHP_SELF']}'>< {$strBackToList}</a></p>";
} else {
echo "<p class='warning'>{$strNoRecords}</p>";
}
}
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
echo "<div class='detailinfo'>";
if ($lockedbyname == "you") {
echo "<div class='detaildate'>";
echo "<form method='post' action='{$_SERVER['PHP_SELF']}?id={$incomingid}&win=incomingview&action=updatereason'>";
echo "{$strMessage}: <input name='newreason' type='text' value=\"{$incoming->reason}\" size='25' maxlength='100' />";
echo "<input type='submit' value='{$strSave}' />";
echo "</form>";
echo "</div>";
} else {
echo "<div class='detaildate'>{$incoming->reason}</div>";
}
echo icon('locked', 16, $strLocked);
echo " " . sprintf($strLockedByX, $lockedbyname) . "</div>";
//echo "<pre>".print_r($incoming,true)."</pre>";
$usql = "SELECT * FROM `{$dbUpdates}` WHERE id='{$incoming->updateid}'";
$uresult = mysql_query($usql);
while ($update = mysql_fetch_object($uresult)) {
$updatetime = readable_date($update->timestamp);
$updatebody = preg_replace("/\\[\\[att=(.*?)\\]\\](.*?)\\[\\[\\/att\\]\\]/s", "<a href='download.php?id=\$1'>\$2</a>", $update->bodytext);
echo "<div class='detailhead'><div class='detaildate'>{$updatetime}</div>";
echo icon('emailin', 16);
echo " {$strFrom} <strong>{$incoming->emailfrom}</strong></div>";
echo "<div class='detailentry'>";
echo parse_updatebody($updatebody, FALSE);
echo "</div>";
}
} else {
echo user_alert($strNoRecords, E_USER_WARNING);
}
unset($result);
unset($uresult);
$slaremain = $slatarget - $target->since;
} else {
$slaremain = 0;
}
// Get next review time
$reviewsince = incident_get_next_review($incidents['id']);
// time since last review in minutes
$reviewtarget = $servicelevel->review_days * 1440;
// how often reviews should happen in minutes
if ($reviewtarget > 0) {
$reviewremain = $reviewtarget - $reviewsince;
} else {
$reviewremain = 0;
}
// Remove Tags from update Body
$update_body = parse_updatebody($update_body);
$update_user = user_realname($update_userid, TRUE);
// ======= Row Colors / Shading =======
// Define Row Shading lowest to highest priority so that unimportant colors are overwritten by important ones
switch ($queue) {
case 1:
// Action Needed
$class = 'shade2';
$explain = '';
if ($slaremain >= 1) {
if ($slaremain - $slatarget * ((100 - $CONFIG['notice_threshold']) / 100) < 0) {
$class = 'notice';
}
if ($slaremain - $slatarget * ((100 - $CONFIG['urgent_threshold']) / 100) < 0) {
$class = 'urgent';
}