/**
* Parse the Message into parts
* @return void
* @private
*/
private function parse()
{
$structure = mailparse_msg_get_structure($this->resource);
$this->parts = array();
foreach ($structure as $part_id) {
$part = mailparse_msg_get_part($this->resource, $part_id);
$this->parts[$part_id] = mailparse_msg_get_part_data($part);
}
}
/**
* Parse the Message into parts
*
* @return void
*/
protected function parse()
{
$structure = mailparse_msg_get_structure($this->resource);
$this->parts = [];
foreach ($structure as $part_id) {
$part = mailparse_msg_get_part($this->resource, $part_id);
$this->parts[$part_id] = mailparse_msg_get_part_data($part);
}
}
/**
* Enter description here...
*
* @param CerberusParserMessage $message
* @return integer
*/
public static function parseMessage(CerberusParserMessage $message, $options = array())
{
/*
* options:
* 'no_autoreply'
*/
$logger = DevblocksPlatform::getConsoleLog();
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
// Pre-parse mail filters
$pre_filters = Model_PreParseRule::getMatches($message);
if (is_array($pre_filters) && !empty($pre_filters)) {
// Load filter action manifests for reuse
$ext_action_mfts = DevblocksPlatform::getExtensions('cerberusweb.mail_filter.action', false);
// Loop through all matching filters
foreach ($pre_filters as $pre_filter) {
// Do something with matching filter's actions
foreach ($pre_filter->actions as $action_key => $action) {
switch ($action_key) {
case 'blackhole':
return NULL;
break;
case 'redirect':
@($to = $action['to']);
CerberusMail::reflect($message, $to);
return NULL;
break;
case 'bounce':
@($msg = $action['message']);
@($subject = 'Delivery failed: ' . self::fixQuotePrintableString($message->headers['subject']));
// [TODO] Follow the RFC spec on a true bounce
if (null != ($fromAddressInst = CerberusParser::getAddressFromHeaders($message->headers))) {
CerberusMail::quickSend($fromAddressInst->email, $subject, $msg);
}
return NULL;
break;
default:
// Plugin pre-parser filter actions
if (isset($ext_action_mfts[$action_key])) {
if (null != @($ext_action = $ext_action_mfts[$action_key]->createInstance())) {
try {
/* @var $ext_action Extension_MailFilterAction */
$ext_action->run($pre_filter, $message);
} catch (Exception $e) {
}
}
}
break;
}
}
}
}
$headers =& $message->headers;
// From
if (null == ($fromAddressInst = CerberusParser::getAddressFromHeaders($headers))) {
$logger->err("[Parser] 'From' address could not be created.");
return NULL;
}
// To/Cc/Bcc
$to = array();
$sTo = @$headers['to'];
$bIsNew = true;
if (!empty($sTo)) {
// [TODO] Do we still need this RFC address parser?
$to = CerberusParser::parseRfcAddress($sTo);
}
// Subject
// Fix quote printable subject (quoted blocks can appear anywhere in subject)
$sSubject = "";
if (isset($headers['subject']) && !empty($headers['subject'])) {
$sSubject = $headers['subject'];
if (is_array($sSubject)) {
$sSubject = array_shift($sSubject);
}
}
// The subject can still end up empty after QP decode
if (empty($sSubject)) {
$sSubject = "(no subject)";
}
// Date
$iDate = @strtotime($headers['date']);
// If blank, or in the future, set to the current date
if (empty($iDate) || $iDate > time()) {
$iDate = time();
}
// Is banned?
if (1 == $fromAddressInst->is_banned) {
$logger->info("[Parser] Ignoring ticket from banned address: " . $fromAddressInst->email);
return NULL;
}
// Overloadable
$enumSpamTraining = '';
// Message Id / References / In-Reply-To
@($sMessageId = $headers['message-id']);
$body_append_text = array();
$body_append_html = array();
// [mdf]Check attached files before creating the ticket because we may need to overwrite the message-id
// also store any contents of rfc822 files so we can include them after the body
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
switch ($file->mime_type) {
case 'message/rfc822':
$full_filename = $file->tmpname;
$mail = mailparse_msg_parse_file($full_filename);
$struct = mailparse_msg_get_structure($mail);
$msginfo = mailparse_msg_get_part_data($mail);
$inline_headers = $msginfo['headers'];
if (isset($headers['from']) && (strtolower(substr($headers['from'], 0, 11)) == 'postmaster@' || strtolower(substr($headers['from'], 0, 14)) == 'mailer-daemon@')) {
$headers['in-reply-to'] = $inline_headers['message-id'];
}
break;
}
}
// [JAS] [TODO] References header may contain multiple message-ids to find
if (null != ($ids = self::findParentMessage($headers))) {
$bIsNew = false;
$id = $ids['ticket_id'];
$msgid = $ids['message_id'];
// Is it a worker reply from an external client? If so, proxy
if (null != ($worker_address = DAO_AddressToWorker::getByAddress($fromAddressInst->email))) {
$logger->info("[Parser] Handling an external worker response from " . $fromAddressInst->email);
if (!DAO_Ticket::isTicketRequester($worker_address->address, $id)) {
// Watcher Commands [TODO] Document on wiki/etc
if (0 != ($matches = preg_match_all("/\\[(.*?)\\]/i", $message->headers['subject'], $commands))) {
@($command = strtolower(array_pop($commands[1])));
$logger->info("[Parser] Worker command: " . $command);
switch ($command) {
case 'close':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::IS_CLOSED => CerberusTicketStatus::CLOSED));
break;
case 'take':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::NEXT_WORKER_ID => $worker_address->worker_id));
break;
case 'comment':
$comment_id = DAO_TicketComment::create(array(DAO_TicketComment::ADDRESS_ID => $fromAddressInst->id, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => $id, DAO_TicketComment::COMMENT => $message->body));
return $id;
break;
default:
// Typo?
break;
}
}
$attachment_files = array();
$attachment_files['name'] = array();
$attachment_files['type'] = array();
$attachment_files['tmp_name'] = array();
$attachment_files['size'] = array();
$i = 0;
foreach ($message->files as $filename => $file) {
$attachment_files['name'][$i] = $filename;
$attachment_files['type'][$i] = $file->mime_type;
$attachment_files['tmp_name'][$i] = $file->tmpname;
$attachment_files['size'][$i] = $file->file_size;
$i++;
}
CerberusMail::sendTicketMessage(array('message_id' => $msgid, 'content' => $message->body, 'files' => $attachment_files, 'agent_id' => $worker_address->worker_id));
return $id;
} else {
// ... worker is a requester, treat as normal
$logger->info("[Parser] The external worker was a ticket requester, so we're not treating them as a watcher.");
}
} else {
// Reply: Not sent by a worker
/*
* [TODO] check that this sender is a requester on the matched ticket
* Otherwise blank out the $id
*/
}
}
$group_id = 0;
if (empty($id)) {
// New Ticket
$sMask = CerberusApplication::generateTicketMask();
$groups = DAO_Group::getAll();
// Routing new tickets
if (null != ($routing_rules = Model_MailToGroupRule::getMatches($fromAddressInst, $message))) {
if (is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
// Only end up with the last 'move' action (ignore the previous)
if (isset($rule->actions['move'])) {
$group_id = intval($rule->actions['move']['group_id']);
// We don't need to move again when running rule actions
unset($rule->actions['move']);
}
}
}
}
// Make sure the group exists
if (!isset($groups[$group_id])) {
$group_id = null;
}
// Last ditch effort to check for a default group to deliver to
if (empty($group_id)) {
if (null != ($default_team = DAO_Group::getDefaultGroup())) {
$group_id = $default_team->id;
} else {
// Bounce
return null;
}
}
// [JAS] It's important to not set the group_id on the ticket until the messages exist
// or inbox filters will just abort.
$fields = array(DAO_Ticket::MASK => $sMask, DAO_Ticket::SUBJECT => $sSubject, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::FIRST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::LAST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::CREATED_DATE => $iDate, DAO_Ticket::UPDATED_DATE => $iDate, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_OPENED);
$id = DAO_Ticket::createTicket($fields);
// Apply routing actions to our new ticket ID
if (isset($routing_rules) && is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
$rule->run($id);
}
}
}
// [JAS]: Add requesters to the ticket
if (!empty($fromAddressInst->id) && !empty($id)) {
// Don't add a requester if the sender is a helpdesk address
if (isset($helpdesk_senders[$fromAddressInst->email])) {
$logger->info("[Parser] Not adding ourselves as a requester: " . $fromAddressInst->email);
} else {
DAO_Ticket::createRequester($fromAddressInst->id, $id);
}
}
// Add the other TO/CC addresses to the ticket
// [TODO] This should be cleaned up and optimized
if ($settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ, 0)) {
@($autoreq_exclude_list = $settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ_EXCLUDE, ''));
$destinations = self::getDestinations($headers);
if (is_array($destinations) && !empty($destinations)) {
// Filter out any excluded requesters
if (!empty($autoreq_exclude_list)) {
@($autoreq_exclude = DevblocksPlatform::parseCrlfString($autoreq_exclude_list));
if (is_array($autoreq_exclude) && !empty($autoreq_exclude)) {
foreach ($autoreq_exclude as $excl_pattern) {
$excl_regexp = DevblocksPlatform::parseStringAsRegExp($excl_pattern);
// Check all destinations for this pattern
foreach ($destinations as $idx => $dest) {
if (@preg_match($excl_regexp, $dest)) {
unset($destinations[$idx]);
}
}
}
}
}
foreach ($destinations as $dest) {
if (null != ($destInst = CerberusApplication::hashLookupAddress($dest, true))) {
// Skip if the destination is one of our senders or the matching TO
if (isset($helpdesk_senders[$destInst->email])) {
continue;
}
DAO_Ticket::createRequester($destInst->id, $id);
}
}
}
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This should allow external attachments (S3)
$fields = array(DAO_Message::TICKET_ID => $id, DAO_Message::CREATED_DATE => $iDate, DAO_Message::ADDRESS_ID => $fromAddressInst->id);
$email_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($email_id, $message->body);
// Headers
foreach ($headers as $hk => $hv) {
DAO_MessageHeader::create($email_id, $hk, $hv);
}
// [mdf] Loop through files to insert attachment records in the db, and move temporary files
if (!empty($email_id)) {
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
//[mdf] skip rfc822 messages since we extracted their content above
if ($file->mime_type == 'message/rfc822') {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $email_id, DAO_Attachment::DISPLAY_NAME => $filename, DAO_Attachment::MIME_TYPE => $file->mime_type, DAO_Attachment::FILE_SIZE => intval($file->file_size));
$file_id = DAO_Attachment::create($fields);
if (empty($file_id)) {
@unlink($file->tmpname);
// remove our temp file
continue;
}
// Make file attachments use buckets so we have a max per directory
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
@mkdir($attachment_path . $attachment_bucket, 0770, true);
// [TODO] Needs error checking
}
rename($file->getTempFile(), $attachment_path . $attachment_bucket . $attachment_file);
// [TODO] Split off attachments into its own DAO
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// Pre-load custom fields
if (isset($message->custom_fields) && !empty($message->custom_fields)) {
foreach ($message->custom_fields as $cf_id => $cf_val) {
if (is_array($cf_val) && !empty($cf_val) || !is_array($cf_val) && 0 != strlen($cf_val)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $id, $cf_id, $cf_val);
}
}
}
// Finalize our new ticket details (post-message creation)
if ($bIsNew && !empty($id) && !empty($email_id)) {
// First thread (needed for anti-spam)
DAO_Ticket::updateTicket($id, array(DAO_Ticket::FIRST_MESSAGE_ID => $email_id));
// Prime the change fields (which a few things like anti-spam might change before we commit)
$change_fields = array(DAO_Ticket::TEAM_ID => $group_id);
$out = CerberusBayes::calculateTicketSpamProbability($id);
if (!empty($group_id)) {
@($spam_threshold = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_THRESHOLD, 80));
@($spam_action = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION, ''));
@($spam_action_param = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION_PARAM, ''));
if ($out['probability'] * 100 >= $spam_threshold) {
$enumSpamTraining = CerberusTicketSpamTraining::SPAM;
switch ($spam_action) {
default:
case 0:
// do nothing
break;
case 1:
// delete
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 1;
break;
case 2:
// move
$buckets = DAO_Bucket::getAll();
// Verify bucket exists
if (!empty($spam_action_param) && isset($buckets[$spam_action_param])) {
$change_fields[DAO_Ticket::TEAM_ID] = $group_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $spam_action_param;
}
break;
}
}
}
// end spam training
// Save properties
if (!empty($change_fields)) {
DAO_Ticket::updateTicket($id, $change_fields);
}
}
// Reply notifications (new messages are handled by 'move' listener)
if (!$bIsNew) {
// Inbound Reply Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.inbound', array('ticket_id' => $id)));
}
// New ticket processing
if ($bIsNew) {
// Auto reply
@($autoreply_enabled = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY_ENABLED, 0));
@($autoreply = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY, ''));
/*
* Send the group's autoreply if one exists, as long as this ticket isn't spam
*/
if (!isset($options['no_autoreply']) && $autoreply_enabled && !empty($autoreply) && $enumSpamTraining != CerberusTicketSpamTraining::SPAM) {
CerberusMail::sendTicketMessage(array('ticket_id' => $id, 'message_id' => $email_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($id, $sMask, $sSubject, date('r'), $fromAddressInst->email, $fromAddressInst->first_name, ltrim($message->body)), $autoreply), 'is_autoreply' => true, 'dont_keep_copy' => true));
}
}
// end bIsNew
unset($message);
// Re-open and update our date on new replies
if (!$bIsNew) {
DAO_Ticket::updateTicket($id, array(DAO_Ticket::UPDATED_DATE => time(), DAO_Ticket::IS_WAITING => 0, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::IS_DELETED => 0, DAO_Ticket::LAST_WROTE_ID => $fromAddressInst->id, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_CUSTOMER_REPLY));
// [TODO] The TICKET_CUSTOMER_REPLY should be sure of this message address not being a worker
}
@imap_errors();
// Prevent errors from spilling out into STDOUT
return $id;
}
$match_array["D-Link Camera Alert: Camera-Loft - PIR Sensor Triggered"] = "https://graph.api.smartthings.com/api/smartapps/installations/INSTANCE/%ACTION%?access_token=TOKEN";
// read email
$fd = fopen("php://stdin", "r");
$email = "";
while (!feof($fd)) {
$line = fread($fd, 1024);
$email .= $line;
}
fclose($fd);
$email_file = "/tmp/email_" . rand();
file_put_contents($email_file, $email);
$mime = mailparse_msg_parse_file($email_file);
$struct = mailparse_msg_get_structure($mime);
foreach ($struct as $st) {
$section = mailparse_msg_get_part($mime, $st);
$info = mailparse_msg_get_part_data($section);
$subject = $info[headers][subject];
$curl_string = $match_array[$subject];
// trigger event active
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, str_replace("%ACTION%", "active", $curl_string));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 0);
curl_exec($ch);
curl_close($ch);
sleep(15);
// trigger event inactive
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, str_replace("%ACTION%", "inactive", $curl_string));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 0);
curl_exec($ch);
curl_close($ch);
/**
* Parse a MIME part and set the Message object accordingly.
*
* @param resource $part A MIME part, returned from mailparse_msg_get_part,
* to be parse.
* @param string $raw_mail The string holding the raw content of the email
* $part is extracted from.
* @param Message& $email The Message object to be set.
*/
private static function parseMimePart($part, $raw_mail, &$email)
{
$data = mailparse_msg_get_part_data($part);
$type = ArrayUtil::findByKeyOrDefault($data, 'content-type', 'text/plain');
$start = $data['starting-pos-body'];
$end = $data['ending-pos-body'];
$encoding = ArrayUtil::findByKeyOrDefault($data, 'transfer-encoding', '');
$content = self::decodeContent(substr($raw_mail, $start, $end - $start), $encoding);
if (isset($data['content-disposition'])) {
$filename = ArrayUtil::findByKeyOrDefault($data, 'disposition-filename', uniqid());
$content_id = ArrayUtil::findByKeyOrNull($data, 'content-id');
if ($content_id != null) {
$content_id = "<{$content_id}>";
}
$email->addAttachment($filename, $content, $content_id);
} else {
if ($type == 'text/html') {
$email->setHtmlBody($content);
} else {
if ($type == 'text/plain') {
$email->setTextBody($content);
} else {
if (!StringUtil::startsWith($type, 'multipart/')) {
trigger_error("Ignore MIME part with unknown Content-Type {$type}. " . "Did you forget to specifcy Content-Disposition header?", E_USER_WARNING);
}
}
}
}
}
#!/usr/local/bin/php
<?php
ob_start('EmailOutput');
function EmailOutput($str)
{
if (strlen(trim($str)) > 0) {
mail('*****@*****.**', 'Output from incomingmail.php', $str, 'From: TwitApps <*****@*****.**>', '*****@*****.**');
}
}
$data = file_get_contents('php://stdin');
$msg = mailparse_msg_create();
if (!mailparse_msg_parse($msg, $data)) {
mail('*****@*****.**', 'TwitApps incoming mail: Parse failed', $data, 'From: TwitApps <*****@*****.**>', '*****@*****.**');
} else {
$message = mailparse_msg_get_part($msg, 1);
$info = mailparse_msg_get_part_data($message);
if (!$message or !$info) {
mail('*****@*****.**', 'TwitApps incoming mail: Failed to get message or info', $data, 'From: TwitApps <*****@*****.**>', '*****@*****.**');
} else {
ob_start();
mailparse_msg_extract_part($message, $data);
$body = ob_get_clean();
$body = urldecode($body);
$body = iconv($info['charset'], 'UTF-8', $body);
$body = html_entity_decode($body, ENT_NOQUOTES, 'UTF-8');
//mail('*****@*****.**', $info['headers']['subject'], $body."\n\n========================================\n\n".$data, 'From: TwitApps <*****@*****.**>', '*****@*****.**');
switch (@$info['headers']['x-twitterrecipientscreenname']) {
case 'ta_follows':
require dirname(__FILE__) . '/../follows/cli/incoming_mail.php';
break;
case 'ta_replies':
/**
* @param resource|null $part
*
* @return array
*/
public function getPartData($part = null)
{
if ($part === null) {
$part = $this->resource;
}
return mailparse_msg_get_part_data($part);
}
/**
* Function setting the base header
* @see mailparse_msg_get_part_data
* @see http://php.net/manual/en/function.mailparse-msg-get-part-data.php
*/
public function setBaseHeader()
{
$this->base_header = mailparse_msg_get_part_data($this->resource);
}