}
if(!$thisstaff->showAssignedOnly()||isSearchOrNot())
$qwhere.=' OR ticket.dept_id IN ('.($depts?implode(',', db_input($depts)):0).')';
// tell if it is searching or not
// if (isset($_REQUEST['advsid']) ||(isset($_REQUEST['a']) && $_REQUEST['a'] == 'search') ||$search)
// {
// $qwhere = '';
// }
if(($teams=$thisstaff->getTeams()) && count(array_filter($teams)))
{ $qwhere.=' OR (ticket.team_id IN ('.implode(',', db_input(array_filter($teams)));
if(isSearchOrNot())
{
$qwhere .= ' ) )';
}
else
{
$qwhere .=') AND status.state="open") ';
}
}
$qwhere .= ' )';
// if (isset($_REQUEST['advsid']) ||(isset($_REQUEST['a']) && $_REQUEST['a'] == 'search') ||$search)
// {
// $qwhere = '';
// }
if($thisstaff->canCreateTickets()) {
$nav->addSubMenu(array('desc'=>__('New Ticket'),
'title'=> __('Open a New Ticket'),
'href'=>'tickets.php?a=open',
'iconclass'=>'newTicket',
'id' => 'new-ticket'),
($_REQUEST['a']=='open'));
}
$ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js?19292ad"></script>');
$ost->addExtraHeader('<meta name="tip-namespace" content="tickets.queue" />',
"$('#content').data('tipNamespace', 'tickets.queue');");
if(isSearchOrNot()||($ticket&&$ticket->getStatus() != "open"))
{
$id = $thisstaff->getId();
if($thisstaff->updateAgentTicketAccess(0))
{
}
$thisstaff->reload();
}
$inc = 'tickets.inc.php';
if(isset($_REQUEST['thread_detail']))
{
$inc = 'thread-detail.inc.php';
}
elseif(isset($_REQUEST['edit_thread']))
