} if(!$thisstaff->showAssignedOnly()||isSearchOrNot()) $qwhere.=' OR ticket.dept_id IN ('.($depts?implode(',', db_input($depts)):0).')'; // tell if it is searching or not // if (isset($_REQUEST['advsid']) ||(isset($_REQUEST['a']) && $_REQUEST['a'] == 'search') ||$search) // { // $qwhere = ''; // } if(($teams=$thisstaff->getTeams()) && count(array_filter($teams))) { $qwhere.=' OR (ticket.team_id IN ('.implode(',', db_input(array_filter($teams))); if(isSearchOrNot()) { $qwhere .= ' ) )'; } else { $qwhere .=') AND status.state="open") '; } } $qwhere .= ' )'; // if (isset($_REQUEST['advsid']) ||(isset($_REQUEST['a']) && $_REQUEST['a'] == 'search') ||$search) // { // $qwhere = ''; // }
if($thisstaff->canCreateTickets()) { $nav->addSubMenu(array('desc'=>__('New Ticket'), 'title'=> __('Open a New Ticket'), 'href'=>'tickets.php?a=open', 'iconclass'=>'newTicket', 'id' => 'new-ticket'), ($_REQUEST['a']=='open')); } $ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js?19292ad"></script>'); $ost->addExtraHeader('<meta name="tip-namespace" content="tickets.queue" />', "$('#content').data('tipNamespace', 'tickets.queue');"); if(isSearchOrNot()||($ticket&&$ticket->getStatus() != "open")) { $id = $thisstaff->getId(); if($thisstaff->updateAgentTicketAccess(0)) { } $thisstaff->reload(); } $inc = 'tickets.inc.php'; if(isset($_REQUEST['thread_detail'])) { $inc = 'thread-detail.inc.php'; } elseif(isset($_REQUEST['edit_thread']))