?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
// If an export was generated, show the link to download
if (isset($flush_me)) {
if ($tickets_exported > 0) {
hesk_show_success($flush_me);
} else {
hesk_show_notice($hesklang['n2ex']);
}
}
?>
<!-- TABS -->
<div id="tab1" class="tabberlive" style="margin-top:0px">
<ul class="tabbernav">
<?php
// Show a link to reports.php if user has permission to do so
if (hesk_checkPermission('can_run_reports', 0)) {
echo '<li class=""><a title="' . $hesklang['reports_tab'] . '" href="reports.php">' . $hesklang['reports_tab'] . ' [+]</a></li>';
}
?>
<li class="tabberactive"><a title="<?php
</form>
</div>
</div>
<script>
$(function () {
$('#addCat a:last').tab('show')
})
</script>
</div>
<div class="col-md-8">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
if ($hesk_settings['cust_urgency']) {
hesk_show_notice($hesklang['cat_pri_info'] . ' ' . $hesklang['cpri']);
}
?>
<h3><?php
echo $hesklang['manage_cat'];
?>
<a href="javascript:void(0)" onclick="javascript:alert('<?php
echo hesk_makeJsString($hesklang['cat_intro']);
?>
')"><i class="fa fa-question-circle settingsquestionmark"></i></a></h3>
<div class="footerWithBorder blankSpace"></div>
<table class="table table-hover">
<tr>
<th><?php
echo $hesklang['id'];
?>
[<a href="javascript:void(0)" onclick="javascript:alert('<?php
echo hesk_makeJsString($hesklang['kb_intro']);
?>
')">?</a>]</b></div>
<!-- SUB NAVIGATION -->
<div class="container sub-navigation-kb"><?php
show_subnav();
?>
</div>
<!-- SUB NAVIGATION -->
<?php
// Show a notice if total public articles is less than 5
if ($total_articles < 5) {
hesk_show_notice($hesklang['nkba']);
}
?>
<!-- SHOW THE CATEGORY TREE -->
<div class="show-cta-tree"><?php
show_treeMenu();
?>
</div>
<!-- SHOW THE CATEGORY TREE -->
<div class="container kb-tools-title"><?php
echo $hesklang['ktool'];
?>
</div>
<div class="kb-tools">
}*/
if (hesk_checkPermission('can_man_settings', 0)) {
echo '
<a href="admin_settings.php"><button type="submit" class="btn btn-default ico-button" id="ico-button-settings"><label id="menu-settings">' . $hesklang['settings'] . '</label></button></a>
';
}
?>
<a href="index.php?a=logout&token=<?php
echo hesk_token_echo();
?>
"><button type="submit" class="btn btn-default ico-button" id="ico-button-logout"><label id="menu-logout"><?php
echo $hesklang['logout'];
?>
</label></button></a>
</div>
</div><!-- end menu-links-header -->
<!-- END MENU LINKS -->
<?php
// Show a notice if we are in maintenance mode
if (hesk_check_maintenance(false)) {
echo '<br />';
hesk_show_notice($hesklang['mma2'], $hesklang['mma1'], false);
}
// Show a notice if we are in "Knowledgebase only" mode
if (hesk_check_kb_only(false)) {
echo '<br />';
hesk_show_notice($hesklang['kbo2'], $hesklang['kbo1'], false);
}
}
/* Assignment */
// -> SELF
$s_my[$fid] = empty($_GET['s_my']) ? 0 : 1;
// -> OTHERS
$s_ot[$fid] = empty($_GET['s_ot']) ? 0 : 1;
// -> UNASSIGNED
$s_un[$fid] = empty($_GET['s_un']) ? 0 : 1;
// -> Setup SQL based on selected ticket assignments
/* Make sure at least one is chosen */
if (!$s_my[$fid] && !$s_ot[$fid] && !$s_un[$fid]) {
$s_my[$fid] = 1;
$s_ot[$fid] = 1;
$s_un[$fid] = 1;
if (!defined('MAIN_PAGE')) {
hesk_show_notice($hesklang['e_nose']);
}
}
/* If the user doesn't have permission to view assigned to others block those */
if (!hesk_checkPermission('can_view_ass_others', 0)) {
$s_ot[$fid] = 0;
}
/* If the user doesn't have permission to view unassigned tickets block those */
if (!hesk_checkPermission('can_view_unassigned', 0)) {
$s_un[$fid] = 0;
}
/* Process assignments */
if (!$s_my[$fid] || !$s_ot[$fid] || !$s_un[$fid]) {
if ($s_my[$fid] && $s_ot[$fid]) {
// All but unassigned
$sql .= " AND `owner` > 0 ";
echo $hesklang['autorefresh'] . ' ' . $autorefreshInSeconds . ' ' . $hesklang['abbr']['second'];
?>
<script>
(function(){
setTimeout("location.reload(true);",<?php
echo $_SESSION['autorefresh'];
?>
);
})();
</script>
<?php
}
if (isset($is_search) || $href == 'find_tickets.php') {
hesk_show_notice($hesklang['no_tickets_crit']);
} else {
hesk_show_notice($hesklang['no_tickets_open']);
}
echo '</div></div>';
}
echo '</div>
</div>';
function hesk_print_list_head()
{
global $hesk_settings, $href, $query, $sort_possible, $hesklang;
?>
<div class="table-responsive">
<table id="ticket-table" class="table table-hover">
<thead>
<tr>
<th><input type="checkbox" id="checkall" name="checkall" value="2" onclick="hesk_changeAll(this)" /></th>
<?php
function hesk_handle_messages()
{
global $hesk_settings, $hesklang;
$return_value = true;
// Primary message - only one can be displayed and HESK_MESSAGE is required
if (isset($_SESSION['HESK_MESSAGE'])) {
if (isset($_SESSION['HESK_SUCCESS'])) {
hesk_show_success($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_ERROR'])) {
hesk_show_error($_SESSION['HESK_MESSAGE']);
$return_value = false;
} elseif (isset($_SESSION['HESK_NOTICE'])) {
hesk_show_notice($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_INFO'])) {
hesk_show_info($_SESSION['HESK_MESSAGE']);
}
hesk_cleanSessionVars('HESK_MESSAGE');
}
// Cleanup any primary message types set
hesk_cleanSessionVars('HESK_ERROR');
hesk_cleanSessionVars('HESK_SUCCESS');
hesk_cleanSessionVars('HESK_NOTICE');
hesk_cleanSessionVars('HESK_INFO');
// Secondary message
if (isset($_SESSION['HESK_2ND_NOTICE']) && isset($_SESSION['HESK_2ND_MESSAGE'])) {
hesk_show_notice($_SESSION['HESK_2ND_MESSAGE']);
hesk_cleanSessionVars('HESK_2ND_NOTICE');
hesk_cleanSessionVars('HESK_2ND_MESSAGE');
}
return $return_value;
}
function hesk_iHeader()
{
global $hesk_settings;
$steps = array(1 => '1. License agreement', 2 => '2. Check setup', 3 => '3. Database settings', 4 => '4. Setup database tables');
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>HESK setup script: <?php
echo HESK_NEW_VERSION;
?>
</title>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
<link href="../hesk_style_v25.css" type="text/css" rel="stylesheet" />
<script language="Javascript" type="text/javascript" src="../hesk_javascript_v24.js"></script>
</head>
<body>
<div align="center">
<table border="0" cellspacing="0" cellpadding="5" class="enclosing">
<tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="../img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm">HESK setup script: <?php
echo HESK_NEW_VERSION;
?>
</td>
<td width="3"><img src="../img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
if (isset($_SESSION['step'])) {
$_SESSION['step'] = intval($_SESSION['step']);
?>
<table border="0" width="100%">
<tr>
<td>
<?php
foreach ($steps as $number => $description) {
if ($number == $_SESSION['step']) {
$steps[$number] = '<b>' . $steps[$number] . '</b>';
} elseif ($number < $_SESSION['step']) {
$steps[$number] = '<span style="color:#008000">' . $steps[$number] . '</span>';
}
}
echo implode(' » ', $steps);
?>
</td>
</tr>
</table>
<br />
<?php
} else {
hesk_show_notice('<a href="../docs/index.html">Read installation guide</a> before using this setup script!', 'Important');
}
?>
<div align="center">
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<?php
}
if (!isset($_SESSION['new']['username'])) {
$_SESSION['new']['username'] = '';
}
/* Print header */
require_once HESK_PATH . 'inc/headerAdmin.inc.php';
/* Print admin navigation */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
<div class="row">
<div class="col-md-8 col-md-offset-2" style="padding-top: 20px">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
if (defined('WARN_PASSWORD')) {
hesk_show_notice($hesklang['chdp2'], $hesklang['security']);
}
?>
<h3><?php
echo $hesklang['profile_for'] . ' <b>' . $_SESSION['new']['user'];
?>
</b></h3>
<h6><?php
echo $hesklang['req_marked_with'];
?>
<span class="important">*</span></h6>
<div class="footerWithBorder blankSpace"></div>
<?php
if ($hesk_settings['can_sel_lang']) {
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php
echo $hesklang['add_reply'];
?>
</h3>
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br />
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td colspan="2">
» <?php
echo $hesklang['ts'];
?>
<input type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="ss()" id="startb" value="<?php
echo $hesklang['start'];
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="r()" value="<?php
echo $hesklang['reset'];
?>
" />
<br />
</td>
</tr>
</table>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td class="admin_gray" colspan="2"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</td>
<td class="admin_gray">
<?php
echo $hesklang['select_saved'];
?>
:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</td>
</tr>
</table>
</div>
<?php
}
?>
<p align="center"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font><br />
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<p align="center">
<?php
echo $hesklang['attachments'] . ' (<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
?>
</p>
<?php
}
?>
<div align="center">
<center>
<table>
<tr>
<td>
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
?>
<label><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select name="priority">
<?php
echo implode('', $options);
?>
</select><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)<br />
<label><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</td>
</tr>
</table>
</center>
</div>
<p align="center">
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value=" <?php
echo $hesklang['submit_reply'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<p> </p>
<p align="center">
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
}
?>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END REPLY FORM -->
<?php
}
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
// Get all the required files and functions
require HESK_PATH . 'hesk_settings.inc.php';
require HESK_PATH . 'inc/common.inc.php';
require HESK_PATH . 'inc/setup_functions.inc.php';
// Print header
header('Content-Type: text/html; charset=' . $hesklang['ENCODING']);
// Demo mode?
if (defined('HESK_DEMO')) {
hesk_show_notice($hesklang['ddemo']);
exit;
}
// Test type?
$test_type = hesk_POST('test');
// Test MySQL connection
if ($test_type == 'mysql') {
if (hesk_testMySQL()) {
hesk_show_success($hesklang['conok']);
} elseif (!empty($mysql_log)) {
hesk_show_error($mysql_error . '<br /><br /><b>' . $hesklang['mysql_said'] . ':</b> ' . $mysql_log);
} else {
hesk_show_error($mysql_error);
}
} elseif ($test_type == 'pop3') {
if (hesk_testPOP3()) {
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $isManager;
?>
<!-- START REPLY FORM -->
<h3 class="text-left"><?php
echo $hesklang['add_reply'];
?>
</h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php
echo $hesklang['ts'];
?>
:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10"
value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
"/>
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb"
value="<?php
echo $hesklang['start'];
?>
"/>
<input type="button" class="btn btn-danger" onclick="r()"
value="<?php
echo $hesklang['reset'];
?>
"/>
</div>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php
echo $hesklang['saved_replies'];
?>
:</label>
<div class="col-sm-9">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<span id="HeskMsg">
<textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
echo '<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="options" class="col-sm-3 control-label"><?php
echo $hesklang['addop'];
?>
:</label>
<div class="col-sm-9">
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
$statusSql = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsStaffClosedOption` = 1';
$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
$staffClosedOptionStatus = array();
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
?>
<div class="form-inline">
<label>
<input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<label>
<input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)
<br />
<label>
<input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] && !empty($ticket['email']) ? '' : 'checked="checked" ';
?>
<?php
if (empty($ticket['email'])) {
echo 'disabled';
}
?>
> <?php
echo $hesklang['dsen'];
?>
</label><br/><br/>
<?php
if (empty($ticket['email'])) {
echo '<input type="hidden" name="no_notify" value="1">';
}
?>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<div class="btn-group">
<input class="btn btn-primary" type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
">
<button type="button" class="btn btn-primary dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
<span class="caret"></span>
<span class="sr-only">Toggle Dropdown</span>
</button>
<ul class="dropdown-menu" role="menu">
<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_customer">
<?php
echo $hesklang['sasc'];
?>
</button>
</a></li>
<li class="divider"></li>
<?php
$allStatusesRs = hesk_dbQuery('SELECT `ID`, `Key`, `TextColor` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses`');
$statuses = array();
while ($row = hesk_dbFetchAssoc($allStatusesRs)) {
array_push($statuses, $row);
}
foreach ($statuses as $status) {
echo '<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_status" value="' . $status['ID'] . '"">
' . $hesklang['submit_reply'] . ' ' . $hesklang['and_change_status_to'] . ' <b>
<span style="color:' . $status['TextColor'] . '">' . $hesklang[$status['Key']] . '</span></b>
</button>
</a></li>';
}
?>
</ul>
</div>
<input class="btn btn-default" type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
">
<?php
if ($isManager) {
?>
<input type="hidden" name="isManager" value="1">
<?php
}
?>
</div>
</div>
</form>
<!-- END REPLY FORM -->
<?php
}
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<div class="container addReply-title"><?php
echo $hesklang['add_reply'];
?>
</div>
<div class="container replyTicket-form">
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br/>
<?php
/* Ticket assigned to someone else? */
/*if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']]) )
{
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}*/
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="white table-track-time-worked">
<div class="form-inline time_worked">
<label class="col-sm-2"><?php
echo $hesklang['ts'];
?>
</label>
<input class="form-control" type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<button type="button" class="btn btn-default" onclick="ss()" id="startb"><?php
echo $hesklang['start'];
?>
</button>
<button type="button" class="btn btn-default" onclick="r()"><?php
echo $hesklang['reset'];
?>
</button>
</div>
</div><!-- end table-track-time-worked-->
<br/>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="white table-track-time-worked">
<div class="form-inline" style=" margin-bottom: 10px;">
<span class="admin_gray"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></span>
<div class="form-group admin_gray" style="vertical-align: top;">
<label for="modeadd"><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label for="moderep"><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</div>
</div>
<div class="form-inline admin_gray" style="margin-bottom: 10px;">
<label for="selec-canned-response"><?php
echo $hesklang['select_saved'];
?>
:</label>
<select id="selec-canned-response" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div><!-- end table-track-time-worked-->
<?php
}
?>
<div class="form-inline">
<span class="col-sm-2"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></span>
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72" class="HeskMsg-addReply form-control">
<?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></div>
<br/>
<div class="form-inline">
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<?php
echo '<span class="col-sm-2">' . $hesklang['attachments'] . ':' . '</span>';
echo '<div class="form-group" id="attachments-addReply">';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input id="chooseFile-addReply" type="file" name="attachment[' . $i . ']" size="50" />';
}
echo '<span>(<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>)</span>';
echo ' </div>';
?>
<?php
}
?>
</div>
<br/>
<div class="first-table">
<?php
/*if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
{
if (empty($ticket['owner']))
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>'.$hesklang['asss2'].'</b></label><br />';
}
else
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" /> '.$hesklang['asss2'].'</label><br />';
}
}*/
?>
<div class="form-inline">
<label class="col-sm-2 control-label"><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<!--<div class="form-inline">
<label class="col-sm-2"><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
//echo $hesklang['attach_sign'];
?>
</label>
<span>(<a href="profile.php"><?php
//echo $hesklang['profile_settings'];
?>
</a>)</span>
</div>-->
<label class="container"><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</div><!-- end first-table-->
<br/>
<div>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="btn btn-default submit_reply_btn" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="btn btn-default sacl_btn" />
</div>
<br/>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<div>
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="btn btn-default sasc_btn" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="btn btn-default submit_as_closed_btn" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="btn btn-default submit_as_in_progress_btn" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="btn btn-default submit_as_on_hold_btn" />
</div>
<br/>
<?php
}
?>
</form>
</div><!-- end reply-form-admin-ticket -->
<!-- END REPLY FORM -->
<?php
}
$last = strtoupper(substr($tmp, -1));
switch ($last) {
case 'K':
$tmp = $tmp * 1024;
break;
case 'M':
$tmp = $tmp * 1048576;
break;
case 'G':
$tmp = $tmp * 1073741824;
break;
default:
$tmp = $tmp;
}
if ($tmp < $hesk_settings['attachments']['max_size'] * $hesk_settings['attachments']['max_number'] + 524288) {
hesk_show_notice($hesklang['fatte3']);
}
}
}
?>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['execute'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
</td>
</tr>
</table>
</form>
<?php
} else {
if (isset($is_search) || $href == 'find_tickets.php') {
hesk_show_notice($hesklang['no_tickets_crit']);
} else {
echo '<p> <br /> <b><i>' . $hesklang['no_tickets_open'] . '</i></b><br /> </p>';
}
}
function hesk_print_list_head()
{
global $hesk_settings, $href, $query, $sort_possible, $hesklang;
?>
<div align="center">
<table border="0" width="100%" cellspacing="1" cellpadding="3" class="white">
<tr>
<th class="admin_white" style="width:1px"><input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll(this)" /></th>
<?php
foreach ($hesk_settings['ticket_list'] as $field) {
echo '<th class="admin_white" style="text-align:left; white-space:nowrap;"><a href="' . $href . '?' . $query . $sort_possible[$field] . '&sort=' . $field . '">' . $hesk_settings['possible_ticket_list'][$field] . '</a></th>';
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print admin navigation */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
if (defined('WARN_PASSWORD')) {
hesk_show_notice($hesklang['chdp2'], '<span class="important">' . $hesklang['security'] . '</span>');
}
?>
<h3 align="center"><?php
echo $hesklang['profile_for'] . ' <b>' . $_SESSION['new']['user'];
?>
</b></h3>
<p align="center"><?php
echo $hesklang['req_marked_with'];
?>
<span class="important">*</span></p>
<?php
if ($hesk_settings['can_sel_lang']) {
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['tid_sent'];
?>
</li>
</ol>
<div style="width: 80%; margin-left: auto; margin-right: auto;">
<?php
if ($createTicket) {
// Show success message with link to ticket
hesk_show_success($hesklang['ticket_submitted'] . '<br /><br />' . $hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' . ($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') . '<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>');
} else {
hesk_show_notice($hesklang['verify_your_email'] . '<br><br>' . $hesklang['check_spambox']);
}
// Any other messages to display?
hesk_handle_messages();
?>
</div>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
function hesk_forceStop()
{
global $hesklang;
?>
<html>
<head>