/**
* Display common message for item not found
*
* @return Nothing
**/
function displayNotFoundError()
{
global $LANG, $CFG_GLPI, $HEADER_LOADED;
if (!$HEADER_LOADED) {
if (!isset($_SESSION["glpiactiveprofile"]["interface"])) {
nullHeader($LANG['login'][5]);
} else {
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
commonHeader($LANG['login'][5]);
} else {
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['login'][5]);
}
}
}
}
echo "<div class='center'><br><br>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/warning.png' alt='warning'><br><br>";
echo "<strong>" . $LANG['common'][54] . "</strong></div>";
nullFooter();
exit;
}
<?php include "helpCommon.php"; helpHeader(); ?> <H3>Work Order CSV Upload</H3> Work orders can be upload via a properly formatted CSV (comma separated values) file. This format is a common import and export option for most software packages that deal with data in different formats. <BR> <BR> <H4>Supported Fields</H4> Required fields are in bold: <UL> <LI><B>product</B> - Name or numeric ID of product.</LI> <LI>account - Name or numeric ID of product.</LI> <LI><B>deadlineon</B></LI> <LI>eststarton</LI> <LI>estendon</LI> <LI><B>esthours</B></LI> <LI><B>priority</B> - Name or numeric ID of priority.</LI> <LI><B>severity</B> - Name or numeric ID of severity.</LI> <LI>contact</LI> <LI>contactphone</LI> <LI><B>summary</B></LI> <LI>notes</LI> <LI><B>description</B></LI> <LI><B>responsible</B> - Name or numeric ID of personnel responsible.</LI> <LI>revision</LI> </UL> Note that your permissions may not permit you to specify some of the fields that are listed here. <H4>File Format</H4> The file must be a comma-delimited text file. The first row should contain the field names as listed above. Date and text fields must be enclosed in double quotes ( " ). Dates should be submitted in the same format expected by DCL.
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
checkSeveralRightsOr(array("reservation_central" => "r", "reservation_helpdesk" => "1"));
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['Menu'][31], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
} else {
commonHeader($LANG['Menu'][17], $_SERVER['PHP_SELF'], "utils", "reservation");
}
if (!haveRight("reservation_central", "r")) {
ReservationItem::showListSimple();
} else {
Search::show('ReservationItem');
}
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpFooter();
} else {
commonFooter();
}
/**
* Simple Error message page
*
* @param $message string displayed before dying
* @param $minimal set to true do not display app menu
*
* @return nothing as function kill script
**/
function displayErrorAndDie($message, $minimal = false)
{
global $LANG, $CFG_GLPI, $HEADER_LOADED;
if (!$HEADER_LOADED) {
if ($minimal || !isset($_SESSION["glpiactiveprofile"]["interface"])) {
nullHeader($LANG['login'][5], '');
} else {
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
commonHeader($LANG['login'][5], '');
} else {
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['login'][5], '');
}
}
}
}
echo "<div class='center'><br><br>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/warning.png' alt='warning'><br><br>";
echo "<strong>{$message}</strong></div>";
nullFooter();
exit;
}
$track->check($_REQUEST['tickets_id'], 'r');
$input = array('tickets_id' => $_REQUEST['tickets_id'], 'users_id' => getLoginUserID(), 'use_notification' => 1, 'type' => Ticket::OBSERVER);
$ticket_user->add($input);
Event::log($_REQUEST['tickets_id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header($CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $_REQUEST['tickets_id']);
}
}
}
}
}
}
}
}
if (isset($_GET["id"]) && $_GET["id"] > 0) {
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['Menu'][5], '', $_SESSION["glpiname"]);
} else {
commonHeader($LANG['Menu'][5], '', "maintain", "ticket");
}
$available_options = array('load_kb_sol');
$options = array();
foreach ($available_options as $key) {
if (isset($_GET[$key])) {
$options[$key] = $_GET[$key];
}
}
$track->showForm($_GET["id"], $options);
} else {
commonHeader($LANG['job'][13], '', "maintain", "ticket");
$users_id_requester = getLoginUserID();
// No default requester if own ticket right = tech and update_ticket right to update requester
$user = new User();
// Manage lost password
if (isset($_GET['lostpassword'])) {
nullHeader();
if (isset($_GET['token'])) {
User::showPasswordForgetChangeForm($_GET['token']);
} else {
User::showPasswordForgetRequestForm();
}
nullFooter();
exit;
}
checkLoginUser();
if (isset($_POST["update"]) && $_POST["id"] === getLoginUserID()) {
$user->update($_POST);
Event::log(0, "users", 5, "setup", $_SESSION["glpiname"] . " " . $LANG['log'][21] . " " . $_SESSION["glpiname"] . ".");
glpi_header($_SERVER['HTTP_REFERER']);
} else {
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
commonHeader($LANG['title'][13], $_SERVER['PHP_SELF'], 'preference');
} else {
helpHeader($LANG['title'][13], $_SERVER['PHP_SELF']);
}
$pref = new Preference();
$pref->show();
if ($_SESSION["glpiactiveprofile"]["interface"] == "central") {
commonFooter();
} else {
helpFooter();
}
}
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['title'][10], '', $_SESSION["glpiname"]);
} else {
commonHeader($LANG['title'][10], '', "maintain", "ticket");
}
Search::show('Ticket');
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpFooter();
} else {
commonFooter();
}
* http://sourceforge.net/projects/helpdeskrating/
*
************************************************************************************************
*
* LICENSE
*
* This file is part of the GLPI Plugin Helpdeskrating.
*
* The GLPI Plugin Helpdeskrating is free software: you can redistribute it and/or modify
* it under the terms of the GNU Lesser Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* The GLPI Plugin Helpdeskrating is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU Lesser Public License for more details.
*
* You should have received a copy of the GNU Lesser Public License
* along with the GLPI Plugin Helpdeskrating. If not, see <http://www.gnu.org/licenses/>.
*
************************************************************************************************/
define('GLPI_ROOT', '../../..');
include GLPI_ROOT . '/inc/includes.php';
if ($_SESSION['glpiactiveprofile']['interface'] == 'central') {
Html::header('TITRE', $_SERVER['PHP_SELF'], 'plugins', 'helpdeskrating', 'optionname');
} else {
helpHeader('TITLE', $_SERVER['PHP_SELF']);
}
Search::show('PluginHelpdeskratingHelpdeskrating');
commonFooter();
// redirect if no create ticket right
if (!haveRight('create_ticket', 1)) {
if (haveRight('observe_ticket', 1) || haveRight('validate_ticket', 1)) {
glpi_header($CFG_GLPI['root_doc'] . "/front/ticket.php");
} else {
if (haveRight('reservation_helpdesk', 1)) {
glpi_header($CFG_GLPI['root_doc'] . "/front/reservationitem.php");
} else {
if (haveRight('faq', 'r')) {
glpi_header($CFG_GLPI['root_doc'] . "/front/helpdesk.faq.php");
}
}
}
}
checkHelpdeskAccess();
helpHeader($LANG['job'][13], $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
if (isset($_GET['create_ticket'])) {
printHelpDesk(getLoginUserID(), 1);
} else {
echo "<table class='tab_cadre_central'><tr>";
echo "<td class='top'><br>";
echo "<table>";
if (haveRight('create_ticket', 1)) {
echo "<tr><td class='top' width='450px'>";
Ticket::showCentralCount(true);
echo "</td></tr>";
}
if (haveRight("reminder_public", "r")) {
echo "<tr><td class='top' width='450px'>";
Reminder::showListForCentral($_SESSION["glpiactive_entity"]);
$entities = array_reverse(getAncestorsOf("glpi_entities", $_SESSION["glpiactive_entity"]));
