die;
}
$note = $DB->GetRow('SELECT id AS ticketid, state, cause, queueid, owner FROM rttickets WHERE id = ?', array($note['ticketid']));
if (ConfigHelper::checkConfig('phpui.helpdesk_notify')) {
$note['notify'] = TRUE;
}
} elseif (isset($_POST['note'])) {
$note = $_POST['note'];
$ticket = $DB->GetRow('SELECT id AS ticketid, state, cause, queueid, owner FROM rttickets WHERE id = ?', array($note['ticketid']));
if ($note['body'] == '') {
$error['body'] = trans('Note body not specified!');
}
if (!isset($note['ticketid']) || !intval($note['ticketid'])) {
$SESSION->redirect('?m=rtqueuelist');
}
$result = handle_file_uploads('files', $error);
extract($result);
$SMARTY->assign('fileupload', $fileupload);
if (!$error) {
$DB->Execute('INSERT INTO rtmessages (userid, ticketid, body, createtime, type)
VALUES(?, ?, ?, ?NOW?, ?)', array($AUTH->id, $note['ticketid'], $note['body'], RTMESSAGE_NOTE));
$mail_dir = ConfigHelper::getConfig('rt.mail_dir');
if (!empty($files) && !empty($mail_dir)) {
$id = $DB->GetLastInsertId('rtmessages');
$dir = $mail_dir . sprintf('/%06d/%06d', $note['ticketid'], $id);
@mkdir($mail_dir . sprintf('/%06d', $note['ticketid']), 0700);
@mkdir($dir, 0700);
foreach ($files as $file) {
$newfile = $dir . '/' . $file['name'];
if (@rename($tmppath . DIRECTORY_SEPARATOR . $file['name'], $newfile)) {
$DB->Execute('INSERT INTO rtattachments (messageid, filename, contenttype)
case -1:
if ($customerlist = $LMS->GetCustomerList(compact("customergroup"))) {
foreach ($customerlist as $idx => $row) {
if (!$row['account']) {
$ncustomerlist[] = $customerlist[$idx];
}
}
$customerlist = $ncustomerlist;
}
break;
}
if (!isset($customerlist) || $customerlist['total'] == 0) {
$error['customer'] = trans('Customers list is empty!');
}
$SMARTY->assign(array('filter' => $state, 'network' => $network, 'customergroup' => $customergroup));
$result = handle_file_uploads('attachments', $error);
extract($result);
$SMARTY->assign('fileupload', $fileupload);
$globalfiles = array();
if (!$error && !empty($attachments)) {
foreach ($attachments as $attachment) {
$attachment['tmpname'] = $tmppath . DIRECTORY_SEPARATOR . $attachment['name'];
$attachment['md5sum'] = md5_file($attachment['tmpname']);
$attachment['main'] = false;
$globalfiles[] = $attachment;
}
}
if (empty($globalfiles) && empty($document['templ'])) {
$error['files'] = trans('You must to specify file for upload or select document template!');
}
if (!$error) {
