$incident_detail .= "</tr>";
$incident_detail .= "<tr>";
$incident_detail .= "<td><strong>".__("Time no third people")."</strong>:</td>";
$incident_detail .= "<td style='text-align:right;'>".give_human_time($stats[INCIDENT_METRIC_TOTAL_TIME_NO_THIRD],true,true,true)."</td>";
$incident_detail .= "</tr>";
//$incident_detail .= "</table>";
echo print_container('incident_tracking_detail', __('General statistics'), $incident_detail, 'open', true, '20px', '', '', 1, 'less_widht');
echo "</td>";
echo "<td style='vertical-align:top; width: 33%;'>";
$workunit_count = get_incident_count_workunits ($id);
//$workunit_detail = "<table class='details_table alternate'>";
if ($workunit_count) {
$work_hours = get_incident_workunit_hours ($id);
$workunits = get_incident_workunits ($id);
$workunit_data = get_workunit_data ($workunits[0]['id_workunit']);
$workunit_detail = "<tr>";
$workunit_detail .= "<td><strong>".__("Last work at")."</strong>:</td>";
$workunit_detail .= "<td style='text-align:right;'>".human_time_comparation ($workunit_data['timestamp'])."</td>";
$workunit_detail .= "</tr>";
$workunit_detail .= "<tr>";
$workunit_detail .= "<td><strong>".__("Workunits")."</strong>:</td>";
$workunit_detail .= "<td style='text-align:right;'>".$workunit_count."</td>";
$workunit_detail .= "</tr>";
$workunit_detail .= "<tr>";
$workunit_detail .= "<td><strong>".__("Time used")."</strong>:</td>";
$workunit_detail .= "<td style='text-align:right;'>".give_human_time($work_hours*SECONDS_1HOUR,true,true,true)."</td>";
$workunit_detail .= "</tr>";
$workunit_detail .= "<tr>";
$workunit_detail .= "<td><strong>".__("Reported by")."</strong>:</td>";
$name = get_db_value ('nombre_real', 'tusuario', 'id_usuario', $workunit_data['id_user']);
function incident_details_list($id_incident, $return = false)
{
$output = '';
$incident = get_incident($id_incident);
$output .= '<ul id="incident-details-list" class="sidemenu">';
$output .= ' <strong>' . __('Open at') . '</strong>: ' . human_time_comparation($incident['inicio']);
if ($incident['estado'] == 7) {
$output .= '<br /> <strong>' . __('Closed at') . '</strong>: ' . human_time_comparation($incident['cierre']);
}
if ($incident['actualizacion'] != $incident['inicio']) {
$output .= '<br /> <strong>' . __('Last update') . '</strong>: ' . human_time_comparation($incident['actualizacion']);
}
/* Show workunits if there are some */
$workunit_count = get_incident_count_workunits($id_incident);
if ($workunit_count) {
$work_hours = get_incident_workunit_hours($id_incident);
$workunits = get_incident_workunits($id_incident);
$workunit_data = get_workunit_data($workunits[0]['id_workunit']);
$output .= '<br /> <strong>' . __('Last work at') . '</strong>: ' . human_time_comparation($workunit_data['timestamp']);
$output .= '<br /> <strong>' . __('Workunits') . '</strong>: ' . $workunit_count;
$output .= '<br /> <strong>' . __('Time used') . '</strong>: ' . $work_hours;
$output .= '<br /> <strong>' . _('Done by') . '</strong>: <em>' . $workunit_data['id_user'] . '</em>';
}
$output .= '</ul>';
if ($return) {
return $output;
}
echo $output;
}
echo '<li class="ui-tabs-title">';
echo "<h2>" . __('Comments') . "</h2>";
echo '</li>';
echo '</ul>';
} else {
echo "<h1 class='ticket_clean_report_title'>" . __('Comments') . "</h1>";
}
echo '<div id="comment-list">';
// Workunit view
$workunits = get_incident_workunits($id_incident);
if (!$workunits) {
echo '<h4>' . __('No comment was done in this ticket') . '</h4>';
return;
}
foreach ($workunits as $workunit) {
$workunit_data = get_workunit_data($workunit['id_workunit']);
echo '<div class="comment">';
show_workunit_data($workunit_data, $title);
echo '</div>';
}
echo '</div>';
?>
<script type="text/javascript">
// Enclose in its own scope
(function ($) {
// Comment form controller
var $commentForm = $("form#form-add-workunit");
var $commentList = $("div#comment-list");
var $commentProfile = $commentForm.find('select#work_profile');
function api_get_incident_workunits($return_type, $user, $id_incident)
{
if (!check_user_incident($user, $id_incident)) {
return;
}
$filter = array();
$workunits = get_incident_workunits($id_incident);
if ($workunits == false) {
return '';
}
$result = array();
foreach ($workunits as $wu) {
$result[$wu['id']] = get_workunit_data($wu['id_workunit']);
}
if ($result === false) {
return '';
}
$ret = '';
if ($return_type == 'xml') {
$ret = "<xml>\n";
}
foreach ($result as $index => $item) {
switch ($return_type) {
case "xml":
$ret .= "<workunit>\n";
foreach ($item as $key => $value) {
if (!is_numeric($key)) {
$ret .= "<" . $key . ">" . $value . "</" . $key . ">\n";
}
}
$ret .= "</workunit>\n";
break;
case "csv":
$ret .= array_to_csv($item);
break;
}
}
if ($return_type == 'xml') {
$ret .= "</xml>\n";
}
return $ret;
}
/**
* Return the last entered WU in a given incident
*
* @param int Incident id
*
* @return array WU structure
*/
function get_incident_lastworkunit($id_incident)
{
$workunits = get_incident_workunits($id_incident);
if (!isset($workunits[0]['id_workunit'])) {
return;
}
$workunit_data = get_workunit_data($workunits[0]['id_workunit']);
return $workunit_data;
}
