/**
* Store a newly created ticket and auto assign an agent for it
*
* @param Request $request
* @return Response redirect to index
*/
public function store(Request $request)
{
$ticket = new Models\Ticket();
$ticket->subject = $request->input('subject');
$ticket->content = $request->input('content');
$ticket->priority_id = $request->input('priority_id');
$ticket->category_id = $request->input('category_id');
$ticket->status_id = config('ticketit.default_status_id');
$ticket->user_id = \Auth::user()->id;
$ticket->agent_id = $this->autoSelectAgent($request->input('category_id'));
$ticket->save();
Session::flash('status', "The ticket has been created!");
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index');
}
/**
* Store a newly created ticket and auto assign an agent for it
*
* @param Request $request
* @return Response redirect to index
*/
public function store(PrepareTicketStoreRequest $request)
{
$ticket = new Ticket();
$ticket->subject = $request->subject;
$ticket->content = $request->content;
$ticket->priority_id = $request->priority_id;
$ticket->category_id = $request->category_id;
$ticket->status_id = Setting::grab('default_status_id');
$ticket->user_id = auth()->user()->id;
$ticket->agent_id = $this->autoSelectAgent($request->input('category_id'));
$ticket->save();
session()->flash('status', trans('ticketit::lang.the-ticket-has-been-created'));
return redirect()->action('\\Kordy\\Ticketit\\Controllers\\TicketsController@index');
}
